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 Garmin nüvi forums
 [TOPIC] Garmin's nuMaps Guarantee - iFix Date
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danham

USA
7448 Posts

Posted - 28 août 2008 :  16:57:01  Show Profile  Visit danham's Homepage  Reply with Quote
UPDATED 20110503 : number of map updates no longer limited to ONE (1) during the 60 day warranty period, see details on page 11.
UPDATED 20081002 : Use the iFix value in your GPS to find out your "first fix" date, details
UPDATED 20080911 BY GPSPASSION : Garmin announced the nüMaps Guarantee program in August, and to quote them : "After a customer purchases a new nüvi or zumo PND, they can check to see if they are eligible for a free map update simply by registering their unit at http://my.garmin.com within 60 days of the first use of their new PND. If new map data is available anytime during that 60-day period, the user can request and download the new data, free of charge"

Note : you can only update your map ONCE during that period.

I've been able to obtain more information on this map update program as well as a preview of changes in the frequency of map updates, here goes :

1. "First use" is defined as the GPS being used for at least 30 seconds at 20 km/h, to ensure that demos in shops don't trigger it accidentally. I pointed out that high sensitivity chipsets can "jump around" in environments with poor GPS reception but they don't think that will be an issue. That data is stored in the memory of the GPS and will be retrieved when the GPS is registered on mygarmin.

2. Starting on October 15th, registration on mygarmin.com will ALSO require your GPS to be connected and updated to the latest software version so you won't be able to just type in your serial number like I did for my 860 test unit the other day.

3. Garmin realized that with their current yearly map update schedule it wasn't very interesting, so in parallel they are working on a new map update program that will allow users to download updated on a quarterly basis. Full details are now known at this point but it seems that program will cover the life of the device, so it should be at least on par with Navigon's FreshMaps "best in class" map update program today.

Full details should be known on October 14th, the launch date of nüMaps, but you heard it here first ;-)


Yet another change, but at least this one makes more sense than some previous versions:

August 27, 2008

Buy With Confidence: Garmin® Offers nüMaps Guarantee™

New nüvi, zumo customers eligible for free map update within 60 days of new device activation

OLATHE, Kan./August 27, 2008/PR Newswire—Garmin International Inc., a unit of Garmin Ltd. (NASDAQ: GRMN), the global leader in satellite navigation, announced today its nüMaps Guarantee, which will ensure that new owners of select Garmin personal navigation devices (PNDs) receive the most updated map available.

“Garmin strives to make sure that our customers have the most current and up-to-date maps. As roads and points of interest change, we work closely with our map provider, NAVTEQ, to continually update our databases,” said Dan Bartel, Garmin’s vice president of worldwide sales. “Now, when a customer starts using their new Garmin, they can be assured that their unit will have access to the latest version of road maps.”

“We’re pleased with Garmin’s efforts to make the freshest, most accurate map data available to its customers,” commented Cliff Fox, Senior Vice President, Map Division at NAVTEQ. “Our research indicates that portable navigation device users are more satisfied with their systems when the map data is up-to-date.”

After a customer purchases a new nüvi or zumo PND, they can check to see if they are eligible for a free map update simply by registering their unit at http://my.garmin.com within 60 days of the first use of their new PND. If new map data is available anytime during that 60-day period, the user can request and download the new data, free of charge, by following simple online prompts.

The nüMaps Guarantee program will begin on October 15, 2008. Anyone who first used their new nüvi or zumo PND on August 17th or later will be eligible for a free map update – provided their unit is registered with Garmin and a new map is available within 60 days of the unit’s first use.

For more information on the nüMaps Guarantee, visit www.garmin.com/numaps .

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA

Edited by - NanaimoRick on 28 août 2008 17:51:00

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NanaimoRick

Canada
7762 Posts

Posted - 28 août 2008 :  17:45:52  Show Profile  Reply with Quote
That kind of confirms folks complaining that Garmin uses us as Beta Testers. This 60 days after first use thing sure sounds like the "first satellite acquisition" problems we had when the V2009 update was first announced. Hopefully now that the system is 'official' they have got the bugs worked out.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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danham

USA
7448 Posts

Posted - 28 août 2008 :  17:55:56  Show Profile  Visit danham's Homepage  Reply with Quote
As long as their software can detect the difference between first lock in Olathe, KS (or China??) and whatever the second one consists of, it should work.

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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SergZak

USA
1805 Posts

Posted - 28 août 2008 :  18:16:15  Show Profile  Reply with Quote
This would still not be very accurate as some retailers may take a new unit and perhaps maybe demo it for someone (due to lack of a store demo unit), and there it will get it's first sat acquisition. The unit is then sold at a later time, naturally as being new.

Then you have the actual consumer purchase/return cycle. I know for a fact that Fry's Electronics simply looks through the packaging upon return, "verifies" that the contents are intact, slaps a label on the box that states it had been opened (how it was opened is not specified) and the contents has been checked by "authorized personnel" and sells it again, most of the time at a discount. Whether the person that returned it actually got a sat lock with it is unknown.

Still, it's nice for Garmin to officially have this policy rather than what they were/were not doing in the past.

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750

Edited by - SergZak on 28 août 2008 19:08:25
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NanaimoRick

Canada
7762 Posts

Posted - 28 août 2008 :  18:20:27  Show Profile  Reply with Quote
Dan, lets hope so.

This system makes so much sense. No more not registering for a year in order to get a free update, not knowing what the announce/release date was, having Garmin try and tweak the policy ( remember the V2008 'nobody gets a free update fiasco) every year. Now it's buy the Nuvi, turn it on, and if a new map is released within 60 days you get it for free.

Now if they would only update the maps more than once a year we'd really have a system for everyone.


Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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Edited by - NanaimoRick on 28 août 2008 20:29:42
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danham

USA
7448 Posts

Posted - 28 août 2008 :  18:33:48  Show Profile  Visit danham's Homepage  Reply with Quote
@SergZack:

You raise excellent points.

It seems like it's time for Garmin to start sealing their packages and units - as it stands now it is sometimes very hard to tell if the unit is new or not.

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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SergZak

USA
1805 Posts

Posted - 28 août 2008 :  18:46:08  Show Profile  Reply with Quote
Agreed about the sealing of packaging, Dan. Garmin does clamshell (pretty much impossible to open, even if you want to ) low-end nuvis like 200's and 205's for Best Buy/Circuit City retail locations to be sold out on the floor but the high-end units are kept in a "security area" (a locked glass case). Even though they are "secure", they are still not factory sealed. This opens the possibility of a premature "first satellite acquisition", whether by the retailer (inadvertently or otherwise) or by the end-user and then returned and re-sold.

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750

Edited by - SergZak on 28 août 2008 19:10:02
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volvogirl

USA
23 Posts

Posted - 28 août 2008 :  19:12:19  Show Profile  Reply with Quote
How does Garmin know your first acquisition? Is my 650 sending out info?

Christine
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SergZak

USA
1805 Posts

Posted - 28 août 2008 :  19:22:44  Show Profile  Reply with Quote
No, your GPS is NOT sending out any kind of data to anyone. Your GPS is solely a receiver. Garmin gets the first acquisition date by polling an area of memory on the unit when you register it. This data contains the first acquisition date, regardless of who did it or where it was done. If it was done at Garmin's facilities in Olathe, KS or in Taiwan, I'm pretty sure that data is regarded as a "non-acquire".

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750

Edited by - SergZak on 28 août 2008 19:23:24
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danham

USA
7448 Posts

Posted - 28 août 2008 :  19:53:03  Show Profile  Visit danham's Homepage  Reply with Quote
Just to expand on that a little, note that this polling of memory can only happen with your GPS connected to a computer and with that computer connected to Garmin via the Interweb.

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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joec

115 Posts

Posted - 28 août 2008 :  20:07:11  Show Profile  Reply with Quote
> It seems like it's time for Garmin to start sealing their packages and units - as it stands now it is sometimes very hard to tell if the unit is new or not.

I don't get the point. Haven't most "returns" been opened? After using it they decide, for whatever reason, to return it.

It's difficult to believe that many returns are unopened and unused. ("How about that, Marge. Everyone on both sides of the family gave us GPSs for Christmas this year.")


garmin nuvi 3790LMT, Garmin nuvi 760, Magellan RoadMate 700
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SergZak

USA
1805 Posts

Posted - 28 août 2008 :  20:23:37  Show Profile  Reply with Quote
The problem occurs when retailers re-sell the returned/opened units as being "new". There is now something at stake for the consumer like a rejected free map upgrade worth ~$80 because the unit already had it's first satellite acquisition.

Garmin's standard box (clamshell is a different story) packaging is not tamper proof or resistant in any way. The way you see the box in the store is the way it looks, either coming straight to you from Garmin or going straight from Garmin to the distributor, to Best Buy, to Joe Blow and back to Best Buy (as a return) and into your hands if you purchase it. There is no way to tell it has been opened...no tape, not even a small round security sticker like you see on other devices packaged like this. I guess it's assumed by Garmin that once it reaches the reseller, they are responsible for keeping it "new" and "unopened". However, this isn't always the case and shouldn't be assumed as being so.

When I registered my nuvi 760 and was eligible for the free map update, I ran into the issue that it had already had it's first sat acquisition, even though I had purchased it brand new from Circuit City. Who made this first sat acquisition could have been anyone.

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750

Edited by - SergZak on 28 août 2008 20:41:34
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gatorguy

USA
648 Posts

Posted - 28 août 2008 :  20:35:28  Show Profile  Reply with Quote
But they've also been great at sorting it out and taking care of the owners when the problem crops up. It's still a better system than I had to go thru to get latest maps for my TT930. They required faxed sales receipts, a screen shot and two phone calls to get the Latest Map Guarantee. I'm glad to see Garmin formalize their map policy, even if there may be a very occasional "blip" on confirming. Shouldn't affect the majority of owners.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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cleo43

Canada
149 Posts

Posted - 28 août 2008 :  22:52:15  Show Profile  Reply with Quote
It amazes me that the cheap products, are very much well sealed, we literally have to fight to pry open the boxes - while the expensive ones are wide open, ready for anyone who wants to tamper with. I really hate stores that sell opened merchandises as new.
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DerbyDad03

214 Posts

Posted - 29 août 2008 :  00:16:38  Show Profile  Reply with Quote
quote:
Originally posted by danham

Just to expand on that a little, note that this polling of memory can only happen with your GPS connected to a computer and with that computer connected to Garmin via the Interweb.

-dan



When I registered my 350 a few weeks, it forced a upgrade down to it.

Doesn't that mean that you must have the "GPS connected to a computer and with that computer connected to Garmin via the Interweb" in order to register it?

It was kind of like...

"In order to register your unit, you must be at the latest firmware rev. Please connect your unit - Oh look! We just polled your memory."

In that manner, no one can fool them into getting a free upgrade.
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danham

USA
7448 Posts

Posted - 29 août 2008 :  00:24:15  Show Profile  Visit danham's Homepage  Reply with Quote
I'm not sure I understand your comment.

To register, even if there was no forced firmware update, you have to connect to a computer and to Garmin via the Internet. At that time, they peek at your device's memory. So the mandatory firmware update, while somewhat irritating, is not really affecting the situation (though one of the recent updates did say it addressed the problem of map update snafus).

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA

Edited by - danham on 29 août 2008 00:25:20
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joec

115 Posts

Posted - 29 août 2008 :  20:47:59  Show Profile  Reply with Quote
> The problem occurs when retailers re-sell the returned/opened units as being "new".

That ought to be illegal. First time someone sues them, that should stop it.

> Garmin's standard box (clamshell is a different story) packaging is not tamper proof or resistant in any way.

Wow, I didn't realize that. It seems like everything I buy these days takes the jaws of life to open. I would be inclined to think that packaging is an improvement (easier to open), until I learned that some retailers are selling selling previously owned products as new.

Readers of this forum should post if that happens to them. I would never buy from that retailer again -- they can't be trusted.


garmin nuvi 3790LMT, Garmin nuvi 760, Magellan RoadMate 700
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volvogirl

USA
23 Posts

Posted - 30 août 2008 :  01:47:39  Show Profile  Reply with Quote
So back to my question, how does Garmin know the first acq? I understand the answer but when I registered at Garmin I didn't have my 650 connected to the computer. I just signed up with the s/n and got my 2009 DVD map for $10 instead of the free download. Still haven't been brave enough to install it yet!

Christine
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NanaimoRick

Canada
7762 Posts

Posted - 30 août 2008 :  03:49:35  Show Profile  Reply with Quote
The new policy which will take effect in October will require that you have your Nuvi attached to the PC. If this policy had been in place when you bought your 650 you would have been required to have it connected to the PC prior to registration.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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DerbyDad03

214 Posts

Posted - 30 août 2008 :  16:39:29  Show Profile  Reply with Quote
OK, now I'm confused.

The other day danham said "To register, even if there was no forced firmware update, you have to connect to a computer and to Garmin via the Internet. "

Now NanaimoRick says "The new policy which will take effect in October will require that you have your Nuvi attached to the PC"

Is there a difference between registering a 350 vs a 650?
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NanaimoRick

Canada
7762 Posts

Posted - 30 août 2008 :  18:33:17  Show Profile  Reply with Quote
Not sure what having a 350 or a 650 has to do with the registration question. Are you saying your confused because you had to connect to the internet and volvogirl didn't or vice versa? As far as I can see Dan and I are saying pretty much the same thing.

All I'm saying is that if you can now register without connecting to the Internet as volvogirl says she did then that will all go away because you will have to connect for sure in October when the new map policy goes in to effect.

Not sure when volvogirl registered hers but if Dan has recently registered a unit and had to connect to the internet then the policy is already in affect. I have no idea if it is because I haven't registered a product in 6 months.

In any event the registration policy and procedures will be the same for any model of Nuvi.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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gatorguy

USA
648 Posts

Posted - 30 août 2008 :  18:47:24  Show Profile  Reply with Quote
I recently registered a 255 and had to connect via web. I have no idea how volvogirl registered without doing the same.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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gpspassion

94154 Posts

Posted - 30 août 2008 :  18:58:50  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I wonder if it won't happen via the WebUpdater like TomTom does with TomTom HOME, the first connection starts your countdown. We'll have to wait to find for sure.

Getting back to the actual policy, a few commants :
1. 60 days is nice and more than TomTom's 30 days...except TomTom have quaterly updates (on average)
2. Like Rick said what good are these 60 days with a yearly update ?
3. It's really a big stepdown from the current policy that gave you one free update with your pick of the date. Granted it was not very clearcut but it worked.
4. The bottom line is that it's not a lot better for the end-user than the aborted new policy of 2007 (you can refresh your memory here)...but the "presentation" is much better so it should "work"...nicely done Garmin ;-)

At this time, the best in class update policy is Navigon's, 12 Navteq quarterly updates over 3 years, included in the high-end models, or sold for $79 MSRP and $49 street !

Discounts and Assistance/Réductions et Assistance (Club GpsPasSion) / Où commencer?
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NanaimoRick

Canada
7762 Posts

Posted - 30 août 2008 :  19:07:16  Show Profile  Reply with Quote
Interesting comment about Webupdater, still a web connection but not the MyGarmin feature which was how I was looking at them handling it.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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gatorguy

USA
648 Posts

Posted - 30 août 2008 :  19:26:40  Show Profile  Reply with Quote
GPSPassion, according to a very recent conversation with Garmin reps (at the Outdoor Retailers Show three weeks ago), their previous policy was that no map updates were supplied for free, or as clarified with a followup question, they didn't guarantee that you would receive the latest map when registering a new unit. . . BUT, they want their customers to be happy and work with them on an individual basis. That's the primary reason I like the new stated policy.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate

Edited by - gatorguy on 30 août 2008 19:41:16
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volvogirl

USA
23 Posts

Posted - 30 août 2008 :  21:48:14  Show Profile  Reply with Quote
Vovogirl here. I registered April 16, 2008 and when I read here that 2009 was out I went online and got it. It was right when it was first out and I think it took a couple days for the website to work right. I got the DVD really fast too. I think I was one of the first ones to get it.

Christine
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NanaimoRick

Canada
7762 Posts

Posted - 30 août 2008 :  22:15:43  Show Profile  Reply with Quote
That sounds right, I registered my 760 in late March-early April and didn't need an internet connection as I recall. Looks like the system now requires it and certainly will when the new map policy comes into affect in October.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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gpspassion

94154 Posts

Posted - 30 août 2008 :  23:43:14  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I'm not following, how would you register without an internet connection ?

@gatorguy - that was their position following last year's fiasco, you can get a good feel for what happened by reading the link I provided above. The fact is that up to now you could get a free map update, granted, the policy is now clear, but it's much more restrictive, as outlined above. Unless they provide map updates more frequently than once per year, in effect outside of a 60 day window, it's back to last year's "no free updates" policy they failed to enforce.

Discounts and Assistance/Réductions et Assistance (Club GpsPasSion) / Où commencer?
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gatorguy

USA
648 Posts

Posted - 31 août 2008 :  00:21:16  Show Profile  Reply with Quote
You're correct, except in the eyes of the average buyer. One of TomTom's touted strengths is the LMN. Garmin had no such formal policy, even tho their "unstated" one was much more liberal. If nothing else it should reduce the complaints from buyers that "the new map only came out 4 months ago and I can't have it" as well as remove a TomTom marketing advantage. Certainly something they needed to do. Regarding map update frequency, I would expect that to change in the near future as well, perhaps before the end of the year. Just a guess of course.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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NanaimoRick

Canada
7762 Posts

Posted - 31 août 2008 :  01:01:25  Show Profile  Reply with Quote
quote:
Originally posted by gpspassion

I'm not following, how would you register without an internet connection ?



I believe what is being said is that you used to be able to register your Nuvi without having the device connected to your PC/Mac. You would have to have an internet connection to accomplish the registration, just no need to attach your Nuvi Now it appears that will need to attach the device to your PC/Mac in order for the first acquisition to be found as part of the registration process.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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Edited by - NanaimoRick on 31 août 2008 01:02:12
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gpspassion

94154 Posts

Posted - 31 août 2008 :  01:27:42  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Thanks for clarifying, not sure about having to connect your nüvi though, because I was able to register my 860 test unit on mygarmin.com without connecting just by typing the serial number as usual and it shows the registration date as August 30th, 2008. I then clicked on "map updates" and it just says that no updates are available, it's not asking me to connect it to "activate" the date.

Discounts and Assistance/Réductions et Assistance (Club GpsPasSion) / Où commencer?
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NanaimoRick

Canada
7762 Posts

Posted - 31 août 2008 :  01:44:26  Show Profile  Reply with Quote
I guess if the new policy which comes into affect on October 15th is 'the unit is registered with Garmin and a new map is available within 60 days of the unit’s first use' a connected Nuvi will be needed at some point in the process. How would they establish a 'first used' date unless they somehow could read the Nuvi's memory space?

Maybe it will be a 2 step process - register the Nuvi and then when you go to see if an update is available it will ask you to connect it. Or as you suggested earlier maybe they will use Webupdater for the second step and of course that needs a connected Nuvi.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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DerbyDad03

214 Posts

Posted - 31 août 2008 :  02:59:47  Show Profile  Reply with Quote
@NanaimoRick:

The reason I asked about the difference between the registration process for a 350 vs a 650 is because I got the impression that volvogirl had registered her unit recently, not back in April. Since I did mine last month and it required that I be connected, I was confused as to why she didn't need to be.

volvo girl in mid-April, and you in late-March/early April, appear to have registered under the old system, while I registered under the new.

At least that's what I thought until gpspassion said he registered his 860 on August 30 without connecting his Nuvi to his computer. Now I'm back to being confused!

But ya know, it's no big deal since I'm already registered and apparently undeserving of any free map updates. If and when I get another device, I'll just do what the process makes me do, regardless of how it works for others. It's not like I'll have a choice.
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jotne

Norway
1685 Posts

Posted - 31 août 2008 :  08:28:58  Show Profile  Reply with Quote
Is there a way in the diag screen of the GPS to see "first acquisition"?
Maybe I could try to register my soon one year 760, and do a packet sniffing on all packed leaving my PC while register it. (maybe I wait for CNE2009)

Previously owned : GPS "eTrex Yellow" "GPSmap 76S" "GPSMap 60CS" "GPSMAP 60CSx" "Nüvi 660"
Unit I have now :"Nüvi 760 EU" "Nüvi 765" "Edge 305" "Colorado 300"
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NanaimoRick

Canada
7762 Posts

Posted - 31 août 2008 :  16:57:09  Show Profile  Reply with Quote
My guess is that the first acquisition date has always been there but Garmin never used it. Waiting to register will officially be a thing of the past come Oct 15th and probably is already as per gpspassion's post above concerning his newly registered 860.

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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gatorguy

USA
648 Posts

Posted - 31 août 2008 :  17:05:15  Show Profile  Reply with Quote
NanaimoRick, I'd have to agree. It's readily apparent that Garmin has been retreiving this info for at least the past three months, hence the owner complaints that their devices showed first loc dates well before their purchase. I think they've worked out the problems with their system, or certainly getting it well in hand. I don't think owners will be able to sneak thru year old devices as new from now on. Delaying registration won't serve any purpose.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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gpspassion

94154 Posts

Posted - 01 sept. 2008 :  00:12:01  Show Profile  Visit gpspassion's Homepage  Reply with Quote
quote:
Originally posted by NanaimoRick

My guess is that the first acquisition date has always been there but Garmin never used it. Waiting to register will officially be a thing of the past come Oct 15th and probably is already as per gpspassion's post above concerning his newly registered 860.

Actually it shows a registration date of August 30th at this point and I've been using it since early July so my 860 wouldn't be an example of this.

That "first GPS acquisition" rule seems a bit complicated to me, for reasons already discussed (open box items for instance) and I'm not sure they can retrieve that information worldwide without breaching privacy rules or at least getting you to sign off on it. I'm guessing the date you register on mygarmin.com will be the trigger date, unless they can work something out via existing tools like the webupdater. It's probably not worth the hassle for them to have rules that are too strict coming from years of "generosity". To me this new rule is more of a (clever) marketing tool, and possibly something that was part of the Navteq deal, than reflective of an actual technical constraint.

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gatorguy

USA
648 Posts

Posted - 01 sept. 2008 :  00:38:31  Show Profile  Reply with Quote
It appears to me that Garmin has full intention of using first ephemeris download date as proof of first use and eligibilty for free map update. Unless they decide to go the TomTom route and require faxing of the original sales receipt, there would be no other way to verify the owner is in compliance with their policy. There's likely a very high percentage of users who never register their new PND, some intentionally. Many come out of the woodwork when they read news of a map update and go to Garmin to get it. I think one of the problems Garmin is trying to eliminate is just this scenario of giving out map updates they will owe Navteq for to owners that don't qualify. Much higher percentage of those than new buyers who receive a previously used device, IMO. Garmin can work with those affected owners on an individual basis just as they do now. Notice Garmin refers to "first use" specifically.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate

Edited by - gatorguy on 01 sept. 2008 00:39:55
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gpspassion

94154 Posts

Posted - 01 sept. 2008 :  00:51:27  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Yes and it would make sense to have that type of language in a policy, enforcing it is another story; interesting theory about the ephemeris data being stored somewhere in the hidden memory of the nüvi/Zumo, I still think that would cause some privacy problems unless you ok it's use,...we shall see, but not yet though based on my 860 registration yesterday and the policy is active since August 17th.

As a side note, you've referred several times to having to fax documents for TomTom systems, that's not the way it works, it's normally automatic based on the first connection of the GPS to their TomTom HOME PC/Mac software suite. The "exception that validates the rule" happened for the 930 devices that weren't properly handled in their system for some reason, but other than that the process is fully automatic, if a map update happens within 30 days of that first connection, or is already available when you buy your GPS, you can download it for free via TomTom HOME.

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gatorguy

USA
648 Posts

Posted - 01 sept. 2008 :  01:06:28  Show Profile  Reply with Quote
I was posting from personal experience with a 930, so you may be correct that it's the exception and not the rule. So do I understand that TT will honor a free map update even if first "Home" log-in is a year later? If so, perhaps the same way of handling it would work fine for Garmin. I don't see any problem making permission to communicate with your device to verify info a prerequisite of using Webupdater and the associated MyGarmin. Other manufacturers currently are retrieving "anonymous" data, such as travel speeds, a every time the device connects to their website. I'm not sure that it's specifically spelled out exactly what data is being sent when agreeing to the website terms of use.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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gpspassion

94154 Posts

Posted - 01 sept. 2008 :  01:13:32  Show Profile  Visit gpspassion's Homepage  Reply with Quote
If you're referring to TomTom, and you must be as I'm not aware of anyone else retrieving your travel logs anonymously, you do get asked the first time you connect your GPS to TomTom HOME whether you authorize them to download the data and use it anonymously to improve the user experience. As for the way TomTom's map update process works, the 930 is indeed the exception, so it's not "you may be correct", it is "you are correct", let's not confuse readers of this topic more than they need to be ;-)

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gatorguy

USA
648 Posts

Posted - 01 sept. 2008 :  02:52:16  Show Profile  Reply with Quote
My apologies, no intent to mislead. I honestly wasn't aware that the LMG complaints I had read applied only to the 930. I certainly defer to you. As I understood Navteq Traffic Patterns uses some data gathered in a similar manner, via anonymous upload from user devices.

As for Garmin's LMG, it will be interesting to see how it is enforced. It's been an good discussion. As always the threads here are certainly lively and a great source of information.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate

Edited by - gatorguy on 01 sept. 2008 04:20:57
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gpspassion

94154 Posts

Posted - 11 sept. 2008 :  21:48:20  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I've been able to obtain more information on the nüMaps map update program as well as a preview of changes in the frequency of map updates, here goes :

1. "First use" is defined as the GPS being used for at least 30 seconds at 20 km/h, to ensure that demos in shops don't trigger it accidentally. I pointed out that high sensitivity chipsets can "jump around" in environments with poor GPS reception but they don't think that will be an issue. That data is stored in the memory of the GPS and will be retrieved when the GPS is registered on mygarmin.

2. Starting on October 15th, registration on mygarmin.com will require your GPS to be connected so you won't be able to type in your serial number like I did for my 860 test unit the other day.

3. Garmin realized that with their current yearly map update schedule it wasn't very interesting, so in parallel they are working on a new map update program that will allow users to download updated on a quarterly basis. Full details are now known at this point but it seems that program will cover the life of the device, so it should be at least on par with Navigon's FreshMaps "best in class" map update program today.

Full details should be known on October 14th, the launch date of nüMaps, but you heard it here first ;-)

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gatorguy

USA
648 Posts

Posted - 12 sept. 2008 :  01:21:20  Show Profile  Reply with Quote
I appreciate the confirmation gpspassion. Not unusual to "read it here first", as your contacts run far and deep.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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gpspassion

94154 Posts

Posted - 12 sept. 2008 :  01:32:28  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Well that was bit of a joke, but it certainly helps to have been at this for 6+ years now ;-) Not sure what you mean by "confirmation" though ? Confirmation of what? Up to now we were speculating on how the "first use" would be calculated.

Anyway can't wait to see what exactly Garmin have in store, my guess is that the cost of the map update program won't be too different from the cost of one map update. It can't be much higher than Navigon's 2 year FreshMaps that goes for $79MSRP and $50 street.

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gatorguy

USA
648 Posts

Posted - 12 sept. 2008 :  01:47:54  Show Profile  Reply with Quote
I certainly wasn't joking. You have excellent sources. I was referring to speculation (now confirmation) that a quarterly update policy as well as a subscription offering would be announced by the end of the year. Very interesting moves made by Garmin lately.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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gpspassion

94154 Posts

Posted - 22 sept. 2008 :  17:56:56  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Many nüvi models have now been receiving "non-downgradable" updates with version jumps (v4xx for the 7xx, v6xx for the 3xx, v5xx for the 2xx), and I'm sensing that his has something to do with the implementation of the "first fix date" of the nüMaps guarantee. As a consequence, this is probably good news for people who haven't registered their nüvi yet and who be entitled to new maps as their "first fix date" will have to be "later" than the software update...

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popej

Poland
533 Posts

Posted - 22 sept. 2008 :  18:02:57  Show Profile  Visit popej's Homepage  Reply with Quote
And destroying Bluetooth is a penality for being to smart? ;-)

popej
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gpspassion

94154 Posts

Posted - 22 sept. 2008 :  18:09:45  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Sorry I'm not seeing how bluetooth comes into play here? Are you saying you can downgrade and lose Bluetooth? Doesn't sound like a good idea for the average user and best left to the topics dedicated to these updates ;-)

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popej

Poland
533 Posts

Posted - 22 sept. 2008 :  18:43:52  Show Profile  Visit popej's Homepage  Reply with Quote
You have quite a long thread about it, see post by poppap and here explanation from Garmin, post by Pling73.

[ED - Direct links inserted]

popej
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gpspassion

94154 Posts

Posted - 22 sept. 2008 :  18:53:56  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Right, like I said let's use these topics to discuss specific models, Garmin clearly don't want the average user to be able to go back to a previous version as had always been possible, my guess is that it's nüMaps related, not that it really matters at the end of the day ;-)

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gatorguy

USA
648 Posts

Posted - 22 sept. 2008 :  21:24:29  Show Profile  Reply with Quote
Altho it could also be traffic related.

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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jotne

Norway
1685 Posts

Posted - 23 sept. 2008 :  19:56:12  Show Profile  Reply with Quote
@gpspassion - See what Garmin do write in the latest post to me.
-------------------
"Firstly I would like to mention that we have ALWAYS recorded first fix date and we can view this on all of the Nüvi series, this is not a new feature. You should be aware that information written on forums is not always accurate and a lot of the time is derived from people assumptions or from rumours.

Getting back to the issue,I have explained to you the reasons for not being able to back date.

There may be possibility to revert again in the future, but not to below 4.10 and not until we have correct working versions. All software that is updated is to resolve issues with previous versions and to create or increase compatibility with other Nüvi features, it makes no sense to have software available that has had previous issues or does not support the units features.

Also we have added new features that do not work on older versions of
software, such as support for bluetooth, if you were to be able to back date you would no longer be able to use bluetooth on your unit for example, and then we would have people calling to complain about that.

We do appreciate all our customers feedback, and I can completely
understand why you are frustrated about this situation. However all I am asking is for you to be patient while we correct the errors to fix the problems you are having with your GPS so that you do not have the problems again."

Previously owned : GPS "eTrex Yellow" "GPSmap 76S" "GPSMap 60CS" "GPSMAP 60CSx" "Nüvi 660"
Unit I have now :"Nüvi 760 EU" "Nüvi 765" "Edge 305" "Colorado 300"
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gpspassion

94154 Posts

Posted - 24 sept. 2008 :  02:06:29  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Interesting...he won't change his story, especially given his "tone" and quick dismissal of information found in forums, and at the end of the day it doesn't really matter, but I'll stick to my "theory" based on the various "coincidences" ;-) By the way you should post this in the "v4.10 update" thread.

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hpatlik

1157 Posts

Posted - 29 sept. 2008 :  06:20:06  Show Profile  Reply with Quote
If Garmin was smart, they would have had a warning telling users that by installing the appropiate version (v4xx for the 7xx, v6xx for the 3xx, v5xx for the 2xx) will not allow downgrading to previous versions. They should also have indicated in more detail was the upgrade included, especially if it included their NuMaps feature. Then users could decide if they want the this latest version.

HPatlik
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Oregonian2

6 Posts

Posted - 29 sept. 2008 :  08:32:10  Show Profile  Reply with Quote
Yes, that would be a good idea. My Archos 605 wifi unit has a prominent statement about upgrades not being reversible and although not thrilled with it, there's little grumbling about not being able to do so when it was known by everyone ahead of time.
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poppap

89 Posts

Posted - 02 oct. 2008 :  11:45:20  Show Profile  Reply with Quote
Regarding the version jumps on most units.
If you look closely in GarminDevice.xml you'll see that there is an additional section called "Ifix" at the bottom, it seems to be the seconds from 1 January 1990. (to convert use http://www.epochconverter.com/ just need to assume that 1988 is 2008
because epoch is seconds since 01 Jan 1970)

I've just got a replacement 760 from garmin.
My old unit arrived Garmin for RMA on 03 Sep 2008
The Ifix on the replacement unit that I received on 15 Sep 2008 is
"589490658" which translates to 05 Sep 2008 19:24:18 GMT
It kinda make sense but I'm still not sure because this date is when
the unit is still at garmin factory, Not my first fix.
Have to see more data from some other users.

Edited by - poppap on 02 oct. 2008 12:42:48
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SergZak

USA
1805 Posts

Posted - 02 oct. 2008 :  12:20:16  Show Profile  Reply with Quote
quote:
Originally posted by poppap
"589490658" which translates to Mon, 05 Sep 2008 19:24:18 GMT

What formula are you using for this translation?

I received my new unit from Garmin on Fri Sep 26 2008 & my first fix is listed by Garmin as being Sat Sep 27 2008. My Ifix is listed as 591392195.

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750
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poppap

89 Posts

Posted - 02 oct. 2008 :  12:41:53  Show Profile  Reply with Quote
With 591392195 it's converted to 27 Sep 2008 19:36:35 GMT

I use http://www.epochconverter.com/
just need to assume that 1988 is 2008
because epoch is seconds since 01 Jan 1970
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SergZak

USA
1805 Posts

Posted - 02 oct. 2008 :  12:56:27  Show Profile  Reply with Quote
So it seems (at least in my case) that your theory is correct about the Ifix value since it coincides very closely with what Garmin list (on myGarmin account) as being my first fix.

Thanks for the link to the Epoch Converter.

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750
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gpspassion

94154 Posts

Posted - 03 oct. 2008 :  01:59:00  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Amazing what you find on the internet, eh ;-)

My brand new nüvi 550 unit has 591915367, i.e. Mon, 03 Oct 1988 20:56:07 GMT - first fix indeed. I'll wait a couple of days to register it to avoid any confusion with dates being too close.

As a side note, Garmin are on a "map roll", after the nüMaps Guarantee, here comes the Lifetime Maps program -> http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=118141

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gpspassion

94154 Posts

Posted - 11 oct. 2008 :  17:08:12  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Having registered the 550, the https://my.garmin.com/mygarmin/registration/viewRegDetails.htm page (need to be logged in) does show two separate dates, registration and first fix, in my case they are similar though, 03/10 although my first fix was on the 02/10 and the registration on 04/10, go figure !

Another interesting tidbit gleaned from Garmin at the Mondial Car Show in Paris, it seems you'll be entitled under the "nüMaps guarantee" to whatever map is available at the time you register, so if a new map becomes available within the next 60 days, you will not be able to download it EVEN if you haven't downloaded the first one, if this is confirmed, it will be a good idea to wait 59 days to register ;-) I need to double-check but if memory serves, with TomTom's "30 day guarantee" the only limitation is "one" download, so if you wait and a new map becomes available you're ok.

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SergZak

USA
1805 Posts

Posted - 11 oct. 2008 :  22:49:53  Show Profile  Reply with Quote
quote:
Originally posted by gpspassion

in my case they are similar though, 03/10 although my first fix was on the 02/10 and the registration on 04/10, go figure !


Boy, those dates are WAY off. I wonder how this program will work accurately if the initial fix dates are incorrect by months.

I recently registered a new 760 and the dates were actually pretty accurate...only off by a day or two.

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750
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NanaimoRick

Canada
7762 Posts

Posted - 12 oct. 2008 :  00:10:28  Show Profile  Reply with Quote
quote:
Originally posted by SergZak

Boy, those dates are WAY off.

I recently registered a new 760 and the dates were actually pretty accurate...only off by a day or two.



Isn't gpspassion's experience the same as yours? His dates seem to only be out by a couple of days (October 2 (02/10), October 3 (03/10) and October 4 (04/10))? Or am I missing something, not the first time :)

Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
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Edited by - NanaimoRick on 12 oct. 2008 00:11:19
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poppap

89 Posts

Posted - 12 oct. 2008 :  00:16:10  Show Profile  Reply with Quote
gpspassion probably listed day/month but SergZak interpreted them as month/day
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gpspassion

94154 Posts

Posted - 12 oct. 2008 :  00:17:27  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Hehe, yes, sorry I was using the international date standard, US would be 10/02, 10/03 and 10/04 ;-)

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SergZak

USA
1805 Posts

Posted - 12 oct. 2008 :  00:33:42  Show Profile  Reply with Quote
Yes, poppap was correct...I was reading gpspassion's dates as a US date & not international. No wonder they were off by so much!

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750

Edited by - SergZak on 12 oct. 2008 00:37:31
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gpspassion

94154 Posts

Posted - 15 oct. 2008 :  11:17:14  Show Profile  Visit gpspassion's Homepage  Reply with Quote
nüMaps went live as expected on October 15th !
I hadn't registered my 255t test unit so I was hoping I would get the update, alas after registering it I got :
- Registration date : October 15th, 2008
- FFix date : June 4th, 2008
-> No guarantee

Wonder what would have happened if I had tweaked the iFix data, assuming it can be done without blocking the system.

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ZX14NINJA

Canada
1010 Posts

Posted - 28 oct. 2008 :  03:01:51  Show Profile  Reply with Quote
Don't think the XML file is where Garmin looks for the iFIX data...as it would be easy to break the system if you could simply just use/modify that file. I'd bet that XML file is only for some reporting and nothing more.
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gpspassion

94154 Posts

Posted - 28 oct. 2008 :  11:25:32  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I'm pretty sure it is, but there isn't a lot to "break" anyway since modifying that date would only help if you haven't already registered your system, something most people are likely to do when they buy thei GPS.

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Gary T

New Zealand
4 Posts

Posted - 04 nov. 2008 :  10:59:59  Show Profile  Visit Gary T's Homepage  Reply with Quote
Well - I might have just got stung.
I just got a nüvi 760 which I bought 'new in box' off Ebay. It had flat batteries - so I plugged it in to the PC, and loaded some local maps, and registered it. Since It was flat (and I wasn't in the car) I couldn't turn it on. The registration process came up with a first use date in late January 2008. Once it was charged, I took it outside and turned it on. The map page came up in Taiwan, before it local-locked. The registration process requires installing Garmin Communicator, and forces a unit software upgrade.
The registration process has this date of January, so I don't automatically get the update. I've asked Garmin if I can get the update anyway, and they asked for a proof of purchase. I don't know if they will honour an Ebay purchase from a non-dealer or not.
So - bottom line... it's probably a good idea NOT to register until you HAVE turned it on.
And - it's interesting to know whether there is something dodgy going on in Taiwan with someone siphoning devices off - and selling them on Ebay - or whether there is a default date in the first lock, which gets used for registration if you haven't really used it.
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gpspassion

94154 Posts

Posted - 04 nov. 2008 :  11:41:01  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Welcome to the forums.

There have been similar stories in France, not so much in the US since there is no recent map update, with dates on 760 nüvis ranging from October 2007 to March 2008, brand new in the box. In that case Garmin are apparently (no case solved yet) going by the purchase date.

My "theory" is that prior to new series of firmwares (v4.xx on the 7xx series) the iFix date was not being determined with the "nüMaps" criteria, i.e. 30 seconds at 20+ kph but with the actual first fix.

I guess I got lucky with mine, since my date was late August 2008 about the time I did the v4.1 update, but prior to do that I had gone back to v2.3 to activate the hidden logger and that probably wiped out the date.

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Gary T

New Zealand
4 Posts

Posted - 04 nov. 2008 :  12:35:50  Show Profile  Visit Gary T's Homepage  Reply with Quote
Thanks for the welcome.
I thought that there was a 2009 map update?
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gpspassion

94154 Posts

Posted - 04 nov. 2008 :  12:39:56  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Well yes, but in the US it came out in March with...2007 Navteq maps so most systems have them loaded by now -> http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=108810

In Europe they were released on October 15th, 2008 with 2008 Navteq maps.

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ZX14NINJA

Canada
1010 Posts

Posted - 05 nov. 2008 :  04:52:05  Show Profile  Reply with Quote
quote:
Originally posted by Gary T

Well - I might have just got stung.
I just got a nüvi 760 which I bought 'new in box' off Ebay. It had flat batteries - so I plugged it in to the PC, and loaded some local maps, and registered it. Since It was flat (and I wasn't in the car) I couldn't turn it on. The registration process came up with a first use date in late January 2008. Once it was charged, I took it outside and turned it on. The map page came up in Taiwan, before it local-locked. The registration process requires installing Garmin Communicator, and forces a unit software upgrade.
The registration process has this date of January, so I don't automatically get the update. I've asked Garmin if I can get the update anyway, and they asked for a proof of purchase. I don't know if they will honour an Ebay purchase from a non-dealer or not.
So - bottom line... it's probably a good idea NOT to register until you HAVE turned it on.
And - it's interesting to know whether there is something dodgy going on in Taiwan with someone siphoning devices off - and selling them on Ebay - or whether there is a default date in the first lock, which gets used for registration if you haven't really used it.


That 1st fix date is the date the unit was tested in the factory in Taiwan...it was a bug that has plagued the 760 since last year. Garmin will likely honor the Flea Bay receipt. The units are all manufactured in Taiwan, not siphoned off there...LOL
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gpspassion

94154 Posts

Posted - 05 nov. 2008 :  04:56:16  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Why since "last year" ? It only matters now that the nüMaps Guarantee exists, right?

I'm guessing/hoping the latest round of non-downgradable software updates makes iFix work as intended for nüMaps, i.e. 30 seconds at 20kph.

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bluzark

Belgium
95 Posts

Posted - 05 nov. 2008 :  10:10:27  Show Profile  Reply with Quote
well
i am using a nüvi 255WT myself.. got it few weeks ago.
update to 2009 NT went fine.

friend of mine got a nuvi 750, last week.
i registered his unit for him yesterday. no update.
mailed to Garmin Belux with myGarmin info & invoice.
i got a reply today that the free update is now available in the account and indeed there is a product key ready to be used

garmin is the way.
nuvi 300 > nuvi 350 > nuvi 660 > nuvi 255WT
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Gary T

New Zealand
4 Posts

Posted - 07 nov. 2008 :  05:19:49  Show Profile  Visit Gary T's Homepage  Reply with Quote
Garmin has offered to send me an update - but very 'guardedly'. They said
quote:
units bought from Ebay are sold "as is" and do not qualify for free map updates no matter what the date of purchase was.
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TooLate

35 Posts

Posted - 26 déc. 2008 :  18:15:20  Show Profile  Reply with Quote
Just finished pouring through this entire string. Really informative...albeit a bit confusing here & there. But, radically more informative than the Garmin manual.

So, my wife's 750 Christmas Present that I opened and tested in late November needs to be registered, connected to the laptop that is online to the Garmin NO LATER THAN Jan 20-09 to 1.) qualify for the new program and 2.) get the latest map and software updates...correct?

Any caveats regarding the Sam's Nuvi 750's?

Will this new program be available to update the C3xx's (for fee, of course) or will these units require the DVD to update the maps etc to the '09 edition out recently?

Thanks to GPS Passion, again, for keeping us informed!
TL

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gpspassion

94154 Posts

Posted - 26 déc. 2008 :  18:20:49  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I think it only applies to the nüvi devices, or possibly the NT compatible devices.

As for your 750 I would check the iFix date (see the first message for a link on how to do that) to make sure it matches the purchase date, if not you'll probably want to contact Garmin ahead of the 60 day limit.

As for parts of this thread being confusing, feel free to suggest improvements so all can benefit.

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TooLate

35 Posts

Posted - 26 déc. 2008 :  18:28:31  Show Profile  Reply with Quote
No No No...the site is not confusing. The discussion had me going back and forth...register, wait, register while connected, necessary or unnecessary...that's my reference. Thanks again for the tip(s).
TL
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klopus

USA
146 Posts

Posted - 27 déc. 2008 :  00:10:57  Show Profile  Visit klopus's Homepage  Reply with Quote
Sorry I'm still confused even after reading whole thread :)

I got my 755T Dec 10 and not knowing about first fix rule immediately registered it without acquiring satellites with MyGarmin. Communicator updated the unit to 2.50, no new maps. Next day I went outside (but didn't drive) and acquired satellites. I actually drove with the unit only few days ago. Then I plugged it into PC and did WebUpdater (nothing new except some mysterious chipset update).

So does my 60 day nuMaps period start from Dec 10 when I registered it or from few days ago when I first drove with my nuvi?

NYC
Defunct TomTom Nav 6 NA/EU on Palm Treo 680
Garmin nuvi 270 NA/EU & 755T NA, Navigon iPhone NA
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gpspassion

94154 Posts

Posted - 27 déc. 2008 :  01:31:27  Show Profile  Visit gpspassion's Homepage  Reply with Quote
What do mygarmin.com and iFix show as the date of first use ?

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klopus

USA
146 Posts

Posted - 27 déc. 2008 :  04:59:37  Show Profile  Visit klopus's Homepage  Reply with Quote
quote:
NO NEED TO QUOTE A MESSAGE DIRECTLY ABOVE YOURS, MAKES THE FORUMS EASIER TO READ, THANKS ;-) GPSPASSION TEAM
MyGarmin shows registration date as Dec 13 and iFix from GarminDevice.xml is Dec 14. Latter is strange since on 14th I just went for a jog with nuvi so it can acquire satellites for the first time. I can assure that I didn't ran at 20mph even for 20 seconds :)

NYC
Defunct TomTom Nav 6 NA/EU on Palm Treo 680
Garmin nuvi 270 NA/EU & 755T NA, Navigon iPhone NA
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gpspassion

94154 Posts

Posted - 27 déc. 2008 :  10:46:31  Show Profile  Visit gpspassion's Homepage  Reply with Quote
The good news is that the dates are consistent, the bad news is that since you've already registered you won't get any new maps even if they become available during that 60 day period. The rule is that you're entitled to new maps IF some are available when you register your GPS device, provided you register it within the 60 day period.

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danham

USA
7448 Posts

Posted - 27 déc. 2008 :  16:04:31  Show Profile  Visit danham's Homepage  Reply with Quote
Unless I'm missing a key point (wouldn't be the first time), it is highly unlikely that any new maps will be available for your 755T within 60 days. It came with v2009, right? If so, the update provision is of no use to you anyway.

The first fix mechanism is to prevent a user in your situation from waiting to register until new maps do come out (in past years, usually springtime), then getting a free upgrade.

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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gpspassion

94154 Posts

Posted - 27 déc. 2008 :  16:08:41  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Actually the new "Lifetime Maps" program should start in early 2009 with quarterly updates that will become available under the "60 day" warranty" program. A good thing too, if not that program would be pretty worthless, except for systems purchased within a couple of months of the old yearly updates.

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danham

USA
7448 Posts

Posted - 27 déc. 2008 :  16:46:52  Show Profile  Visit danham's Homepage  Reply with Quote
Very true. I guess I interpreted "early in 2009" to mean more than 60 days from klopus' registration or first fix, but that is perhaps pessimistic on my part.

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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gpspassion

94154 Posts

Posted - 27 déc. 2008 :  17:09:32  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Yes it'anyone's guess when "Lifetime Maps" will be announced and launched at last, but the earlier the better ! I remembered we had a topic about it here http://www.gpspassion.com/FORUMSEN/topic.asp?TOPIC_ID=118141

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klopus

USA
146 Posts

Posted - 27 déc. 2008 :  20:29:14  Show Profile  Visit klopus's Homepage  Reply with Quote
quote:
Originally posted by gpspassion

The good news is that the dates are consistent, the bad news is that since you've already registered you won't get any new maps even if they become available during that 60 day period. The rule is that you're entitled to new maps IF some are available when you register your GPS device, provided you register it within the 60 day period.


Grand merci, Passion, for the answer in particular and for these forums in general :)

If Garmin rules are like this then nuMaps is more of a marketing gimmick - intentionally limited, confusing and misleading. I would assume the logical thing would be to be entitled for a new map if it's issued during 60 day period from the first iFix or registration, whichever expires first.

NYC
Defunct TomTom Nav 6 NA/EU on Palm Treo 680
Garmin nuvi 270 NA/EU & 755T NA, Navigon iPhone NA
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danham

USA
7448 Posts

Posted - 27 déc. 2008 :  20:35:38  Show Profile  Visit danham's Homepage  Reply with Quote
Believe it or not, the new "rules" are more clear and fair (IMHO) than past practices, which involved a lot of vague, shifting guidelines about who got free maps and when.

Bear in mind that the original, underlying principle is that nobody should be penalized if they buy a new GPS that has sat on the retail shelf long enough for its map set to be out of date.

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA

Edited by - danham on 27 déc. 2008 20:36:39
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FourOhFour

USA
16 Posts

Posted - 22 janv. 2009 :  00:45:43  Show Profile  Visit FourOhFour's Homepage  Reply with Quote
quote:
Originally posted by gpspassion

The good news is that the dates are consistent, the bad news is that since you've already registered you won't get any new maps even if they become available during that 60 day period. The rule is that you're entitled to new maps IF some are available when you register your GPS device, provided you register it within the 60 day period.

Actually, it seems that you do get maps if they are available within the 60 days from first use, even if they become available after you register. (Though you must download them before the 60 days are up.)

I registered a couple days ago, and got today's 2009.1 update.

Edited by - FourOhFour on 22 janv. 2009 00:46:19
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gpspassion

94154 Posts

Posted - 22 janv. 2009 :  00:47:47  Show Profile  Visit gpspassion's Homepage  Reply with Quote
That's good news, maybe they changed their mind or were already transitioning to the new maps when you registered, had you been offered the 2009 map update but passed on it?

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FourOhFour

USA
16 Posts

Posted - 22 janv. 2009 :  00:51:45  Show Profile  Visit FourOhFour's Homepage  Reply with Quote
No, my nuvi came with 2009.
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gpspassion

94154 Posts

Posted - 22 janv. 2009 :  00:53:34  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I see, wonder what would have happened if it had come with older maps, on the other hand there aren't too many chances of that happening except for a device forgotten on a shelf!

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Guitar1969

USA
12 Posts

Posted - 22 janv. 2009 :  02:01:00  Show Profile  Reply with Quote
I'm a bit confused on this map update guarantee - How do I get a map update under the 60 day update guarantee. I bought my Garmin 265WT in late December 2008, and it was registered on Garmin's site on Dec 19,2008, yet the map installed on device per the website shows as being unlocked Oct 20,2008 ,obviously from the factory because I didn't do it and the unit was new. I don't appear to have an option for an upgrade even though I should.

Anyone else having problems getting it

Michael
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gpspassion

94154 Posts

Posted - 22 janv. 2009 :  02:05:52  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Yes that's tricky, only Garmin can override that setting, give them a call and they'll likely ask you to send in a copy of your invoice.

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SergZak

USA
1805 Posts

Posted - 22 janv. 2009 :  03:25:56  Show Profile  Reply with Quote
@ Guitar1969

My 765 shows:

"Date Unlocked: October 9, 2008" for the maps
"First Satellite Acquired: Dec 5, 2008"
"Registration Date: Dec 11, 2008"

I am downloading CN NA NT 2009.1 as I write this.
The key date here is the "First Satellite Acquired" date which is shown on the myProducts page. If you're having trouble, contact Garmin.

nüvi 3490LMT, nüvi 3790LMT, nüvi 765T, nüvi 855, nüvi 760, nüvi 750

Edited by - SergZak on 22 janv. 2009 03:27:15
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RichardP

Canada
4 Posts

Posted - 22 janv. 2009 :  03:38:28  Show Profile  Reply with Quote
Hmmm..
Ok, I received mine for x-mas - using the ifix date I get 599144432 or Dec 26 1988 (2008) 1300:32 which would be correct.

I registered tonight screen shows:

Product details for your device are:
Product Name: nüvi® 250
Registration Date: Jan 21, 2009
Serial Number: 1G******8
Registration Code: 8*****B

I don't see a first use date anywhere on the myGarmin pages, and the map update screens only provide me with the 69$ options, am I missing something? Where preceisly would I see the first use date according to garmin? I would like to see this before I ask the parents for the receipt.

Thank you.

Nuvi 250 4.60 S1 v5 2GB
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FourOhFour

USA
16 Posts

Posted - 22 janv. 2009 :  03:41:30  Show Profile  Visit FourOhFour's Homepage  Reply with Quote
I was helping my dad register his new nuvi that he got for christmas, got the same issue... myGarmin shows no first sat date, can't get the free update. Called support, got punted over to second tier support, was on hold for 40ish minutes before I had to give up.

For those of you who have yet to register... I'd wait 'til tomorrow.
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grandknight

USA
12 Posts

Posted - 22 janv. 2009 :  04:26:41  Show Profile  Reply with Quote
@gpspassion - When I logged into my "myGarmin" account this afternoon, the home page/tab notified me that a map update was available. I purchased my Nuvi in Mid December and the first fix date was December 26. So Garmin is making the 2009.10 (according to the myGarmin MyMaps page/tab)/2009.11 (according to the Nuvi in Map Info) available under the nuMaps Guarantee program. It takes about two hours to complete the download (1.92 Gig) and the map update.

Garmin Nuvi 760
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klopus

USA
146 Posts

Posted - 22 janv. 2009 :  05:39:48  Show Profile  Visit klopus's Homepage  Reply with Quote
That's all very strange. I bought my 755T new on Dec 12 2008 and MyGarmin page lists it as registered next day which is correct. But same page says that date the map was unlocked is Oct 17 2008 which is I guess when device was manufactured. As a result Garmin want me to pay $70 for map upgrade. That stinks. I guess I'll have to give them a call.

NYC
Defunct TomTom Nav 6 NA/EU on Palm Treo 680
Garmin nuvi 270 NA/EU & 755T NA, Navigon iPhone NA
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beetle-m

Poland
265 Posts

Posted - 22 janv. 2009 :  09:04:06  Show Profile  Visit beetle-m's Homepage  Reply with Quote
@klopus.
Some weeks ago I've got following answer from Garmin:
quote:
"...
Regarding the unlock date you are seeing in November 2007, that is
completely separate from the purchase date of the unit itself. When we
manufacture the unit and it is complete, maps are unlocked and installed
to the device before it is packaged so it is ready to go out of the box
for easier use. This unlock date, is the date that the maps were
installed to the unit, which is most likely the date it was originally
packaged in our manufacturing center. We do not use that date in any
way to verify your purchase date. Should you ever require warranty
service we will kindly ask that you send your original purchase receipt
as proof of the date of purchase. /.../ "

I hope it will help you to understand my.Garmin.com informations & idea.

mariusz
nüvi 3490T (105-01652-00), nüvi 760 (006-B0754-00) & still 250W (006-B0737-00)

Edited by - beetle-m on 22 janv. 2009 13:50:36
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grandknight

USA
12 Posts

Posted - 22 janv. 2009 :  17:27:30  Show Profile  Reply with Quote
@klopus - Because I have already upgraded the maps on my Nuvi, the map unlock date now reports as yesterday. But, before the update, the map unlock date was a date in August. I would think Garmin support could easily fix this issue, given the ifix date is used for the 60 day windows. When I logged in yesterday, to myGarmin there was an expiration date of February 24 on the download of the new maps, so they are using the ifix date.

Garmin Nuvi 760
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klopus

USA
146 Posts

Posted - 22 janv. 2009 :  21:12:58  Show Profile  Visit klopus's Homepage  Reply with Quote
@beetle-m: Thanks for explanation.

@grandknight: As I understood from beetle-m original factory map unlock date is actually irrelevant. My understanding is most important are purchase, registration and first satellite acquisition dates. Interestingly though I'm using my 755 since mid December MyGarmin page for device strangely doesn't show any satellite acquisition date. Do you guys have this information shown?

I tried hard to understand and interpret Garmin's FAQ concerning fresh maps but still confused. I see two possible interpretations:

1. If your register within 60 day after iFix date and at the time of registration there's a fresh map then you'll get it for free.
2. If your register within 60 day after iFix date and within same 60 day period there's a fresh map then you'll get it for free.

My twist on all this is that I registered one day before iFix date. How this affects the rules isn't clear.

Anyway. In case #1 I'm not entitled to the free map update since when I registered new maps weren't announced. GPSPassion seems to have same interpretation and the fact that Garmin wants to charge $70 for map upgrade only reinforces it. To me #1 doesn't seem like reasonable, logical and common approach.

With case #2 I should be entitled to a free upgrade.

Any comments?

NYC
Defunct TomTom Nav 6 NA/EU on Palm Treo 680
Garmin nuvi 270 NA/EU & 755T NA, Navigon iPhone NA
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gpspassion

94154 Posts

Posted - 22 janv. 2009 :  21:52:32  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I think that what's confusing the system is that the iFix date is after the registration date, hence no date showing on mygarmin.com...maybe - you'll probably want to call Garmin to have that fixed as you are clearly entitled to a free map update.

As for the scenarios, I would sum them up this way :
1. if there is a fresh map available when you register, you get it for free, but if a new map becomes available within 60 days you don't get it.
2. If there was a no fresh map available when you registered and a new one becomes avaialable within 60 days you get it for free.

Orignally I'd been told by Garmin it was only #1, but FourOhFour's situation shows #2 works too, giving the system some welcome flexibility.

Discounts and Assistance/Réductions et Assistance (Club GpsPasSion) / Où commencer?
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Guitar1969

USA
12 Posts

Posted - 22 janv. 2009 :  21:56:29  Show Profile  Reply with Quote
Garmin CS resolved my issue via email. The reason why I wasn't showing the free update for my new 265wt is because I registered my Garmin before I acquired the Satellite for the first time. They said the satellite acquisition should be before registering. With that said, they sent me a coupon code to get the new update, that I need to use before end of February. Maybe I'll wait to use it, in case they issue a revised update.


Michael
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gpspassion

94154 Posts

Posted - 22 janv. 2009 :  22:17:19  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Makes sense, it seems the iFix date is actually "first day of use"+ 1 so if you register the same day you're stuck...

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rocktman

85 Posts

Posted - 23 janv. 2009 :  02:56:07  Show Profile  Reply with Quote
I received my 255w on 1/15/09. I checked the Garmin site & apparently I can get the new map update. However, my question is, since the new map guarantee is 1 free update 60 days from first sat lock, would it make sense to wait until you're close to your free update expiration date in case a newer update becomes available later on? This is assuming that your present map is accurate enough for most of your driving areas.

Nuvi 255w
"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
-- Ben Franklin
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gatorguy

USA
648 Posts

Posted - 23 janv. 2009 :  03:00:11  Show Profile  Reply with Quote
Garmin has scheduled the next update for April, well beyond your 60 day LMG

Garmin 1695 / 760 / 255 / Navigon for Android / Navigon 8100T / Garmin Dakota 10 / Geomate
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rocktman

85 Posts

Posted - 23 janv. 2009 :  04:43:10  Show Profile  Reply with Quote
Unless I'm reading it wrong, according to the topic at
http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=122310, there is a problem with the new update CN NA 2009.1x maps that will probably require a quick re-update. Or does the update referenced in that topic only apply to the "nuMaps Lifetime" program? Are those maps different than ours?

Nuvi 255w
"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
-- Ben Franklin
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gpspassion

94154 Posts

Posted - 23 janv. 2009 :  09:08:03  Show Profile  Visit gpspassion's Homepage  Reply with Quote
No there is only one set, in fact the OP over there got his 2009.1 map via the nuMaps guarantee if memory servers.

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rocktman

85 Posts

Posted - 23 janv. 2009 :  16:24:56  Show Profile  Reply with Quote
Then it would certainly be wise to wait for Garmin to correct the problems with the 2009.1 & 2009.11 map updates.

Nuvi 255w
"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
-- Ben Franklin
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k-20

Canada
4 Posts

Posted - 23 janv. 2009 :  17:45:22  Show Profile  Reply with Quote
My neighbor bought a 750w just after Christmas, registered it and used it several times.. It had a issue with the speaker, very limited volume and poor voice quality. He took it back to the store for an exchange. I told him today about the new map upgrade. He now see's two map upgrades on his account, one for the returned nuvi and the current one.
He wants to know if he can use the 'returned' nuvi's map and key on his son's nuvi 260W that is about 8 months old with 2009 maps. Are the keys made for the returned nuvi or can the 2009.11 map be applied to any nuvi one time as long as it has 2009 maps already on it?

nuvi 250W
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danham

USA
7448 Posts

Posted - 23 janv. 2009 :  18:06:35  Show Profile  Visit danham's Homepage  Reply with Quote
Unless Garmin has changed things radically with the "nu" maps, updates and maps are keyed to specific units, meaning no, you cannot use the one from a returned 750 on another GPS.

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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RichardP

Canada
4 Posts

Posted - 27 janv. 2009 :  00:58:37  Show Profile  Reply with Quote
Update for those interested.

quote:
Originally posted by RichardP

Hmmm..
Ok, I received mine for x-mas - using the ifix date I get 599144432 or Dec 26 1988 (2008) 1300:32 which would be correct.

I registered tonight screen shows:

Product details for your device are:
Product Name: nüvi® 250
Registration Date: Jan 21, 2009
Serial Number: 1G******8
Registration Code: 8*****B

I don't see a first use date anywhere on the myGarmin pages, .....snip...

Thank you.



Just got off the phone with CS - Garmin is a little busy tonight, my problem was that the system didn't get my ifix date when I registered. So they are supposed to push the update through tonight.

Wait and see.


Nuvi 250 4.60 S1 v5 2GB
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Guitar1969

USA
12 Posts

Posted - 28 janv. 2009 :  19:29:07  Show Profile  Reply with Quote
I contacted Garmin about the issue with the new map, asking if I would get a later update(Wanted to make sure) and this is what I was told:

"There is an issue with the auxiliary mapping software file that affects the displaying of 3D buildings. Your Nuvi 265WT

does not have the 3D Building feature nor the file that supports it. You should be fine downloading the current maps."


Michael
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serpa4

USA
97 Posts

Posted - 29 janv. 2009 :  23:17:07  Show Profile  Reply with Quote
I just ordered a new 755T. However, I'm in Qatar (desert) but will be using it in Colorado/USA. I just had to have it sent to Qatar to play with it for a few months before I get home from my deployment. Now I see if I turn it on, I will start the clock for my 60 days to update. If I turn it on and there is an update, I cannot download it. I have internet connection that is scetchy and varries between 6kb to 100 if I'm lucky. Its in a common are with 100 or people there so I cannot leave my computer unattended for several days and I work 7 days a week. Downloading is not an option for a 2gb file. At work I have access on a government computer but I cannot download/install. I cannot even take electronic equipment, thumb drives, etc in to the vault. I will recieve the 755T in the mail next week. However, if I turn it on in my room and the maps are not up todate, I cannot download them. Anything I can do to allow me to play with it, but not start the registration time of 60 days?

Navigon 8100T

Edited by - serpa4 on 29 janv. 2009 23:20:00
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gpspassion

94154 Posts

Posted - 29 janv. 2009 :  23:57:00  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Actually you should be able to order a DVD of the map update instead of downloading it, they charge a nominal fee, something like $10. At least I had that option when I got the free update to CN2009 Europe last year.

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serpa4

USA
97 Posts

Posted - 30 janv. 2009 :  01:39:34  Show Profile  Reply with Quote
Excellent. I'll pay the $10 just so I can open the box and play with the menues! Got to have toys to kill the time here. Imagine getting your gps in the mail and not being able to turn it on for 5 more months!
I need to find out when the next update is then I can check my version and have a DVD of the newest sent. I.e. If I have 2009 maps and they update in like April, then I need to wait for March before I open, register, and then send for a DVD so when they come out in April, I'll be getting the latest. I can leave it in the box and read the manual for a month (Feb) then send for update. Sound like a plan or my thinking incorrect?

Navigon 8100T
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synomenon

621 Posts

Posted - 06 févr. 2009 :  09:33:18  Show Profile  Reply with Quote
My free update is available until February 9. Should I wait until then to download it or should I just download it now?
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gpspassion

94154 Posts

Posted - 06 févr. 2009 :  09:42:05  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Why wait ? Once your download has been "reserve", you wouldn't be entitled to any new free map anyway. That date sounds odd though, the download is normally available for a month and since the new maps became available on January 22nd? Or do you mean you haven't registered yet?

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synomenon

621 Posts

Posted - 06 févr. 2009 :  09:56:38  Show Profile  Reply with Quote
I registered my 765t on January 8. The map update should be available to me until March 8 right? When I login to myGarmin though, it says it's only available until February 9.
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gpspassion

94154 Posts

Posted - 06 févr. 2009 :  10:13:47  Show Profile  Visit gpspassion's Homepage  Reply with Quote
As discussed previously, you can either wait 60 days until you register to see if a new map comes out, or if you register when you buy it, then you'll get any map that's available during that period, including at the time of registration.

For example if you'd bought a 760 with 2008 maps, you would have had a free update for the 2009 maps and would have missed out on the 2009.1 update.

I would have expected the download to be available for 30 days though.

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synomenon

621 Posts

Posted - 06 févr. 2009 :  11:34:14  Show Profile  Reply with Quote
Ah I guess I should have waited to register then. I though it was based on when the unit got its first satellite signal lock / acquisition. I would have been able to get the one being released in April.
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gpspassion

94154 Posts

Posted - 06 févr. 2009 :  11:36:47  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Well no, because you have a 60 update window from the data of first fix, so in your case, no change.

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rocktman

85 Posts

Posted - 06 févr. 2009 :  14:09:35  Show Profile  Reply with Quote
I registered my 255w around mid-Jan. My Garmin says my Free update expires Mar 17, 2009.

Nuvi 255w
"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
-- Ben Franklin
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synomenon

621 Posts

Posted - 07 févr. 2009 :  08:28:08  Show Profile  Reply with Quote
quote:
Originally posted by gpspassion

Well no, because you have a 60 update window from the data of first fix, so in your case, no change.



Ok, I'm confused. So I have 30 days from the date I register the unit OR 60 days from the first satellite lock?

If it's the satellite lock, then that means I got a returned unit because I've had it for less than 30 days and my free map update period ends on the 9th.
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gpspassion

94154 Posts

Posted - 07 févr. 2009 :  12:03:58  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Two different aspects :
1. 60 days from the iFix date to register and check if a new map is available
2. The download link for the free map update is good for 30 days

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synomenon

621 Posts

Posted - 07 févr. 2009 :  13:07:22  Show Profile  Reply with Quote
Ah thanks for the clarification.
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rocktman

85 Posts

Posted - 03 mars 2009 :  21:03:42  Show Profile  Reply with Quote
Since the map glitches reported with CN NA NT 2009.1x seem to have been actually a sw version issue (http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=107997&whichpage=22), & are apparently fixed with SW 5.00, I D/L'd my free map update today. I now have CN NA NT 2009.11. I D/L'd SW 5.00 yesterday.

Nuvi 255w
"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
-- Ben Franklin
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solomon

USA
35 Posts

Posted - 07 mai 2009 :  00:48:12  Show Profile  Reply with Quote
quote:
Originally posted by gpspassion

Actually you should be able to order a DVD of the map update instead of downloading it, they charge a nominal fee, something like $10. At least I had that option when I got the free update to CN2009 Europe last year.



Can anyone confirm that this option is actually given? I too have some odd circumstances making a DVD update practically required.

Richard
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gpspassion

94154 Posts

Posted - 07 mai 2009 :  19:40:43  Show Profile  Visit gpspassion's Homepage  Reply with Quote
I asked Garmin France about that today and you need to call Garmin to have them burn a DVD for you, for a fee, you can't choose the option directly on their site anymore apparently.

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realeric

USA
1 Posts

Posted - 10 juil. 2009 :  17:09:34  Show Profile  Reply with Quote
780 free map update - worth waiting ?
quote:
Originally posted by Tommy T

I recently purchased a nuvi 780 and I am entitled to a free map update valid until only Aug 10 2009. I have tried to ask Garmin when the newest update for it will be released because I don't want to get an older map for a matter of a few days. Garmin will only tell me that there are updates quarterly. I suppose I may as well wait until Aug 09 2009 to see if I get the latest. Any suggestions? I have already registered the unit.


and
quote:
Originally posted by gpspassion

No need to, you're only entitled to the map available when you purchase the unit, makes sense as they want you to have the latest map available regardless of when your GPS left the factory, this is is discussed in detail in [TOPIC] Garmin's nüMaps Guarantee - iFix Date.


Yes, you need to wait for some weeks more. Here is my example. I bought a nuvi on March 15, 2009 and registered the unit. The first iFix date was March 15. New map was released on April within 60 days after I bought and I got a new map update on April 12, 2009.

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Falcon9

42 Posts

Posted - 11 juil. 2009 :  02:10:05  Show Profile  Reply with Quote
How do I check the first satellite acquired date?
I can see the unlock date and registration date, but I can no longer see the first fix date for Nuvi 200
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Televinken

Sweden
8 Posts

Posted - 17 juil. 2009 :  17:10:05  Show Profile  Reply with Quote
Hello all.
I believe you cannot check first satellite acquisition yourself anymore.
I talked to Garmin support today, because I couldn't see anything about
the first acquisition date on "myGarmin", although I registered my 765T
on July 14th, & locked on satellites on 15th. Annika told me that they
had terminated the first acquisition messages on the "myGarmin" site,
and that the registration date for the unit now is what determins if
you're eligible for a free map update or not. Sounds weird, because
I noticed on the UK website, that it still says that a free update
depends on first satellite acquisition date. Anyway, she told me
she didn't know exact dates of a new map update, but "soon".
Well, now you know what Swedish support tells customers.
I'm not convinced, but I guess time will tell...

/Televinken
Garmin Nüvi 660T - Garmin Nüvi 765T
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z.entropic

USA
194 Posts

Posted - 18 juil. 2009 :  20:37:06  Show Profile  Reply with Quote
quote:
Cliff Fox, Senior Vice President, Map Division at NAVTEQ. “Our research indicates that portable navigation device users are more satisfied with their systems when the map data is up-to-date.”
I wonder how much did they have to pay for this revealing and new consumer research result... (sorry, I couldn't resist...)

--z.entropic
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bav

Belgium
44 Posts

Posted - 16 août 2009 :  22:22:37  Show Profile  Reply with Quote
Any news on when europes 2010.20 will be available?
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gpspassion

94154 Posts

Posted - 22 oct. 2009 :  04:00:53  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Well it was a long wait but they just became available today, details here : http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=128568

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Chazz8

USA
131 Posts

Posted - 23 oct. 2009 :  07:07:21  Show Profile  Reply with Quote
I just upgraded to the n775t so I get the US and European maps on the unit (and 8 gig on memory). I made use of the NuMaps guarantee to upgrade the US maps to 2010.20. Should I also get European upgrade to 2010.20 since I'm still well within the NuMaps guarantee period? Well, I just did my due diligence and checked on the Garmin site and found my answer on the last line of the NuMaps Guarantee quicklink; "Limit of one free map update per unit."

So let me rephrase my question;
Has anybody had any success asking Garmin US for two map updates (US and European) for a Nuvi model that has multiple regions preloaded.

When I go to MyGarmin / MyMaps, it shows that an update is available for the CNE NT 2010.10 WorldWide 3DB+JV map on my n755t, but no free update like for the US map upgraded under NuMaps. I'll be calling Garmin tomorrow and try to convince them that I'm only asking for one map upgrade to 2010.20 for US and Europe. I may have to remind them of their own press release statement; "August 27, 2008/PR Newswire—Garmin International Inc., a unit of Garmin Ltd. (NASDAQ: GRMN), the global leader in satellite navigation, announced today its nüMaps Guarantee, which will ensure that new owners of select Garmin personal navigation devices (PNDs) receive the most updated map available." I hope that statement holds true for my Nuvi 775t.

Nuvi 750/ SW 4.80 / GPS SW 3.00s
Nuvi 775t SW 3.8, GPS SW 2.90
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gpspassion

94154 Posts

Posted - 23 oct. 2009 :  12:41:11  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Good question, hope Garmin have a good answer for you, it would certainly make sense to be able to update all the maps on your device using the nuMaps guarantee.

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Chazz8

USA
131 Posts

Posted - 24 oct. 2009 :  20:28:50  Show Profile  Reply with Quote
I called Garmin on Friday, and they predictably quoted the one upgrade per unit clause. The argument that 2010.20 is one update applied to US and Europe did not gain any traction. I brought up the original press release statement "... ensure .. owners .. receive most updated map available." and pointed out that these were preloaded maps I want updates for. After a short wait on hold the support person added a onetime CNE NT 2010.20 update to my Garmin account. Another satisfying interaction with Garmin support (just make sure to allocate half an hour or more for the wait before connecting with Garmin US support persons.)

Nuvi 750/ SW 4.80 / GPS SW 3.00s
Nuvi 775t SW 3.8, GPS SW 2.90
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gpspassion

94154 Posts

Posted - 28 oct. 2009 :  01:29:27  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Thanks for the update. All is well that ends well I guess but it would have been nice of them to spare you the hassle!

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gpspassion

94154 Posts

Posted - 19 nov. 2009 :  20:32:02  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Those who are entitled to the nuMaps guarantee can now download the 2010.30 maps, see [TOPIC] Garmin CN NA NT 2010.30 Maps - 11/09 for details.

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navxguy

133 Posts

Posted - 03 janv. 2010 :  05:10:03  Show Profile  Reply with Quote
I've purchased a 1690T recently and registered online. The device has 2010.20 maps, and I'm noticing online (and in this thread) the current map set is 2010.30 - which btw has a road update I'd like ... I don't see anything in MyDashboard that indicates a free update. I've sent an email into Garmin support. Any other suggestions? Thx!!
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alandb

483 Posts

Posted - 03 janv. 2010 :  17:12:20  Show Profile  Reply with Quote
Instead of using MyDashboard, I suggest logging into my.garmin.com. Create an account if you don't already have one. Click on the My Products tab. Your registered nuvi should show in the list. Click on it, then on the link to "Activate, unlock or update" your map. If your acquire date is available to Garmin and you are eliible, you will be offered the map update. If not, Garmin will ask you to fax or e-mail a copy of a purchase receipt or invoice to establish your 60 day eligibility for the nuMaps guarantee. So you might as well get that ready to go.

Alan - nuvi's - 3597LMTHD 855 755T, Oregon 550, Lowrance Endura Sierra
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navxguy

133 Posts

Posted - 03 janv. 2010 :  18:38:55  Show Profile  Reply with Quote
Thanks for the suggestion. When I go into 'Activate/Unlock or Upgrade' it shows my current version (2010.20) w/ a 'Buy Download' button next to the updated version. I'll take it up w/ customer service. Thanks!
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gpspassion

94154 Posts

Posted - 22 avr. 2010 :  10:50:04  Show Profile  Visit gpspassion's Homepage  Reply with Quote
New maps available for those in the warranty period :
- CNNT 2011.10 North America : http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=134733
- CNNT 2011.10 Europe : http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=134732

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ELEGEND_YVR

Canada
510 Posts

Posted - 24 avr. 2010 :  19:14:07  Show Profile  Reply with Quote
quote:
Originally posted by danham
: Garmin announced the nüMaps Guarantee program in August, and to quote them : "After a customer purchases a new nüvi or zumo PND, they can check to see if they are eligible for a free map update simply by registering their unit at http://my.garmin.com within 60 days of the first use of their new PND. If new map data is available anytime during that 60-day period, the user can request and download the new data, free of charge"

Note : you can only update your map ONCE during that period.

I've been able to obtain more information on this map update program as well as a preview of changes in the frequency of map updates, here goes :

1. "First use" is defined as the GPS being used for at least 30 seconds at 20 km/h, to ensure that demos in shops don't trigger it accidentally. I pointed out that high sensitivity chipsets can "jump around" in environments with poor GPS reception but they don't think that will be an issue. That data is stored in the memory of the GPS and will be retrieved when the GPS is registered on mygarmin.


Do we have a footnote or a reference/link to the definition of "First use"? I had a issue recently and I was initially denied the update but I escalated the issue to a supervisor and I was subsequently granted the update, but not without a great deal of frustration.

Edited by - ELEGEND_YVR on 24 avr. 2010 19:27:23
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danham

USA
7448 Posts

Posted - 24 avr. 2010 :  22:54:56  Show Profile  Visit danham's Homepage  Reply with Quote
quote:
... I've been able to obtain more information on this map update program as well as a preview of changes in the frequency of map updates, here goes :

1. "First use" is defined as the GPS being used for at least 30 seconds at 20 km/h, to ensure that demos in shops don't trigger it accidentally. I pointed out that high sensitivity chipsets can "jump around" in environments with poor GPS reception but they don't think that will be an issue. That data is stored in the memory of the GPS and will be retrieved when the GPS is registered on mygarmin.



I actually believe that was posted by gpspassion, so not sure why it shows up under my user name.

My impression was first use = first lock, regardless of speed, but the quote you found suggests I'm wrong [g].

-dan

- Nüvi forum moderator -
Nüvi 760 in a '14 VW GTI & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA

Edited by - danham on 24 avr. 2010 22:55:59
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gpspassion

94154 Posts

Posted - 08 mai 2010 :  23:41:10  Show Profile  Visit gpspassion's Homepage  Reply with Quote
Has missed that post, actually it was posted under "UPDATED 20080911 BY GPSPASSION" ;-) Yes these are the rules I was given by Garmin France when the program was launched in 2008. What was the issue ? They said you had used your GPS when you hadn't ?

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