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Marvin Hlavac
Canada
6899 Posts |
 Posted - 05 févr. 2005 : 15:43:25
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Over the years I have heard users complain that the built-in “Send Map Feedback” feature of MS Streets & Trips “just doesn’t work”.
While I suspect the information users send to Microsoft (Menu bar > Tools > Send Map Feedback) is forwarded to the proper map data provider(s), I also believe people would use that feature more if there was also some feedback from MS.
Another option is to send information about map errors directly to map data providers. NavTeq makes this possible via its website. Users submit their map feedback and immediately they are sent automated e-mail with a tracking number. The number can be later used to check on the status of the “Driver Feedback” at the website.
You may just describe the map error in your words or, if you wish, you may also attach BMP, JPG, PNG, WAV, HTML, PDF, ZIP, DOC, XLS and GIF up to 3MB in size. MS Streets & Trips with its drawing tools is ideal for this task. You may create a picture like >>this<< easily. After you have sent your “Driver Feedback”, you may come back with your tracking number and add more information or even add another file (e.g. a digital photo of that wrong traffic sign).
Here is the link: NavTeq - Submit Map Feedback http://update.navteq.com/
Marvin Hlavac - Toronto, Canada |
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Marvin Hlavac
Canada
6899 Posts |
Posted - 02 mars 2005 : 23:52:23
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UPDATE:
Three weeks after I submitted Map Feedback via NavTeq website, I received e-mail from NavTeq with a direct link back to the "Driver Feedback" page where I could read their reply:
"We are pleased to inform you that our investigation of your reported Driver Feedback has been completed. Here is the actual resolution from our database tracking system: The NAVTEQ map database has been checked. The current database does not contain turn restriction coding from Transit Rd, left to northbound Allen Rd. It is possible that this was an error at a previous time, and has since been corrected."
Now I know my little issue has been corrected in NavTeq database. But more importantly, their response to my map feedback is encouraging me to help in the future as well.
Marvin Hlavac - Toronto, Canada |
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Marvin Hlavac
Canada
6899 Posts |
Posted - 09 mai 2006 : 01:43:09
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The following is published here courtesy of R. S. (Bob) Heuman of Toronto, Canada.
I reported that the location of the highway in Alberta north of the US border where Highway 89 ends was out by a hundred yards or more simply by comparing the map info they had in MS Virtual Earth and in S&T to the aerial photos. NavTeq reported back to me that they had DRIVEN the road and had indeed corrected the digital information based on the GPS feedback they got from that drive, and that the NEXT update should have the road moved to its correct location.
I grant you that these changes take time for feed through the system. For example, IF MS has already gone GOLD for the data for the 2007 S&T version, then any changes received from NavTeq hereafter will have to wait for the 2008 version. I have no idea what their lead times are, incidentally, but a CD that comes out in the summer likely finalizes in the Spring, and so on.
Anyway, there are TWO separate places you can report that type of problem, and of the two, the report to NavTeq is likely the more important one.
R. S. (Bob) Heuman
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Two ways to send map feedback
