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 Can't Install European Maps on Nuvi 3597
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53 Posts

Posted - 22 juin 2013 :  01:14:19  Show Profile  Visit Gluhwein's Homepage  Reply with Quote
So far I am loving this GPS model except for the fact that I am unable to load European maps onto it. It came fully loaded with North American maps (which I updated) and they are recognized. But I also bought the European City Navigator NT on DVD. I was able to load that onto my PC, unlock it so that I can view it in Mapsource, and then put the maps on a micro Sd card by using Garmin Express.

But now when I put that little SD card in the Nuvi, I get a message at start up saying "cannot unlock maps". The North American maps function and they appear in the settings menus, but not Europe. How do I unlock the European maps?



2702 Posts

Posted - 22 juin 2013 :  13:34:41  Show Profile  Reply with Quote

Use the 'Unlock Wizard' from MapSource, BaseCamp or MapInstall with the correct 25-caracters specific unlock Code. Double check for it in the 'MyMap' of MyGarmin after you have register your unit.
Misstyping only one caracter is easy enought to get an 'unlocked' map.

Only after you entered the correct 25-car PIN code into MapSource/BaseCamp/MapInstall's UnlockWizard, you will be abble to transfert the European Map (or a fraction of it) onto the SD Card.

Up to now, no carriage returns.
Garmin GPS 12 (1995), Streetpilot Atlantic (2001), eTrex Vista C (2003), Streetpilot C550 (2006) & Nüvi 3598 LMT-D (2013)
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53 Posts

Posted - 23 juin 2013 :  19:24:39  Show Profile  Visit Gluhwein's Homepage  Reply with Quote
It looks like I have far bigger problems than that: According to Garmin MyMaps, the product key is assigned to another device. The DVD was brand new when I bought it from Amazon then downloaded it to the SD card. It's not even listed on my Garmin account as being installed anywhere. I have 6 years of purchases and updates and three GPS units listed, but not these latest maps. No one is at Garmin support right now so it looks like I could be screwed because I leave for Europe Thursday. I'd never get a replacement DVD from Amazon and load it in time. Do people have this much trouble with Magellan products?
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1884 Posts

Posted - 23 juin 2013 :  22:00:21  Show Profile  Reply with Quote
Was this a product sold and shipped directly from Amazon (as opposed to one of their partners)? If so, I'd think Amazon could make this good for you and have a new disk in your hands by early Tuesday morning. You might need to spend a little time on the phone though.

This sounds more like an Amazon issue than Garmin. You could always download the EU map instead of the DVD and have it tonight. But the download version can't be directly installed on your computer and you can't update it.

Edited by - Boyd on 23 juin 2013 22:00:47
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53 Posts

Posted - 28 juin 2013 :  04:56:49  Show Profile  Visit Gluhwein's Homepage  Reply with Quote
Garmin Support to the rescue - It took a couple of days for them to get back to me and their first reply was an epic fail, but finally they determined that my new European map software had accidently been linked to my old defunct NUVI 775T instead of the brand new model 3597. They told me to re-install which did not work at first. But by using the old MapInstall program rather than Garmin Express it finally worked on my newer NUVI. Hopefully I won't have to go through this again. Thanks for the help though. Appreciate it!
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