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sterls18
USA
25 Posts |
 Posted - 06 juin 2012 : 15:04:38
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Hello everyone, does Garmin online/store give you free tech support?Have anyone ever heard of crutchfield.com or purchase from this online store. I just need to know if this online store is reliable because they also offer free tech support on certain products you buy.
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brianna007
83 Posts |
Posted - 06 juin 2012 : 17:31:16
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crutchfield.com has been in business many years, and have excellent customer support should an item be defective.
However their technical online or telephone support is worthless. I purchased an expensive TV from them and had a technical question. They were actually reading from the owners manual just like I was. They were no help because the owner's manual did not address my problem.
Reading from the owners manual is their ridiculous definition of support. I will never again pay a premium to purchase from them since the reason I did was for the technical support. Too bad their so called technical support sucks!!! |
Edited by - brianna007 on 06 juin 2012 17:33:08 |
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NanaimoRick
Canada
7381 Posts |
Posted - 06 juin 2012 : 17:33:43
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All Garmin products purchased from Authorized Garmin Dealers or Garmin itself, of course, are covered by a 1 year warranty and free support is available 5 days a week by phone or email for as long as you own the device. Units purchased from non authorized dealers, or internet auction sites, like E-Bay, may not be covered by warranty or receive Garmin support.
Crutchfield.com has been around for a fairly long time. Never bought anything from them so don't know much about them. |
Rick James - Nuvi Forum Moderator
Nuvi 350 - Nuvi 760 - Nuvi 1695LM - Nuvi 3790LMT (with ecoRoutes HD) - Nuvi 2460LMT - Nuvi 3597LMTHD (with ecoRoutes HD) also TomTom 540S for side by side comparison >> Here <<
2010 Golf Wagon 2.0 TDI Clean Diesel
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ST-Bob
USA
3651 Posts |
Posted - 06 juin 2012 : 17:36:46
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quote:
Reading from the owners manual is their ridiculous definition of support. I will never again pay a premium to purchase from them since the reason I did was for the technical support. Too bad their so called technical support sucks!!!
Why would anybody expect different? Who is better to provide support than the manufacturers themselves? Not satisfied with Garmin's tech-support? If the company that makes the thing has awful support, why would you ever expect anyone from a retailer to have any more information and/or better support than the manufacturer does?
After-market support and warranty services are designed for one purpose - to make money; period. |
Bob Peloquin - Moderator-Lowrance iWay forum
Massachusetts, USA
Various Iways, nüvi 750 |
Edited by - ST-Bob on 06 juin 2012 17:39:31 |
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sterls18
USA
25 Posts |
Posted - 06 juin 2012 : 17:58:38
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Thank you guys I will just buy my GPS from Garmin itself.
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danham
USA
7339 Posts |
Posted - 06 juin 2012 : 23:33:27
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No need to buy from Garmin to get Garmin support. Just be sure it is an authorized dealer, such as Amazon or GPS City.
-dan |
- Nüvi forum moderator -
Nüvi 760 in a '10 Jetta TDI Diesel SportWagen & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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Garmin online/crutchfield.com/ tech support
