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ZX14NINJA
Canada
998 Posts |
 Posted - 02 déc. 2011 : 07:25:04
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quote:
Originally posted by jeffcarp94
I honestly don't think that Garmin cares. I think there is an artificial arrogance at Garmin that exists and they think their name will carry them. Garmin has been a dinosaur when it comes to the online world especially social media. I wouldn't be surprised if senior management at Garmin doesn't know about the reviews.
And you would be wrong - nothing could be further from the truth. |
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jeffcarp94
USA
117 Posts |
Posted - 02 déc. 2011 : 14:37:45
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How so exactly? What would be a reasonable explanation for the steady decline over 10 years in reliability, the increase in software problems, the reduction in features, the artificial limiting of software features to specific hardware only to protect future hardware sales, etc. My professional interaction with Garmin is limited to a single instance so I know little about the internal workings. However, I am a great observer and after owning something like 8 Garmin units or so, have plenty of personal experience with them and their units. I am not sure what other conclusion to draw from that experience.
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Nav experience: Garmin SP III, SP 2710, SP 2730, Garmin i5, Garmin c330, Garmin 760, Garmin 885T, Dash Navigation, TeleNav for Sprint, TomTom 740 Live, CoPilot Live v8, Navigon for Android, Navigon for iPad, Google Navigation, Waze, Garmin Nuvi 3490LMT, Garmin 3590LMT, TomTom for Android, Rand McNally 7725LM |
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danham
USA
7339 Posts |
Posted - 02 déc. 2011 : 14:52:35
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Jeff:
Taking off my moderator's hat to offer my personal opinions, reliability has not decreased the way you say, nor have software problems gotten worse out of proportion to increasing complexity of the devices. My GPS III+ (my first Garmin) had very few problems but also very few features and was slooooow, crude and inaccurate by modern standards. But I agree about the general dumbing down of Garmin (and all brands') GPSes. The simple explanation in one word? Marketing.
I do not see evidence of gross arrogance by Garmin, lack of care, or failure to listen to the majority of customers, who apparently want simplified GPSes. Instead I see a marketing strategy I happen to think is wrong, but which obviously is making them money or they wouldn't pursue it. Put another way, power users are not paying the rent [grin].
-dan |
- Nüvi forum moderator -
Nüvi 760 in a '10 Jetta TDI Diesel SportWagen & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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Edited by - danham on 02 déc. 2011 14:53:32 |
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Boyd
USA
1642 Posts |
Posted - 02 déc. 2011 : 15:08:55
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Well said Dan. I've owned a Legend C, GPSMap 60csx, Oregon 400t, Montana 600, StreetPilot 2620, Nuvi 650, Nuvi 5000, Nuvi 205, Nuvi 1350 and Nuvi 3790. Never had a problem with any of these, have never needed to contact Garmin support. I am a satisfied customer - more so than ever with the Montana 600 which is the most advanced device they're ever made and they keep adding new features to it.
If they are really as bad as you think Jeff, the market will punish them for it. |
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jeffcarp94
USA
117 Posts |
Posted - 02 déc. 2011 : 15:30:15
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| Good comments danham. Understood. Got to keep my expectations in check as a power user. |
Nav experience: Garmin SP III, SP 2710, SP 2730, Garmin i5, Garmin c330, Garmin 760, Garmin 885T, Dash Navigation, TeleNav for Sprint, TomTom 740 Live, CoPilot Live v8, Navigon for Android, Navigon for iPad, Google Navigation, Waze, Garmin Nuvi 3490LMT, Garmin 3590LMT, TomTom for Android, Rand McNally 7725LM |
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Jim9999
39 Posts |
Posted - 02 déc. 2011 : 22:24:40
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quote:
Originally posted by Boyd
#1
have never needed to contact Garmin support.
#2
I am a satisfied customer
If #1 weren't true, #2 might not be either. :)
I know after posting this that some people will post that they've had no trouble dealing with Garmin, but I've heard horror stories from friends, and it seems to be pretty common:
http://www.customerservicescoreboard.com/Garmin |
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caryrae
USA
577 Posts |
Posted - 03 déc. 2011 : 23:39:06
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Seems garmin actually acknowledge's there is a problem for some with the traffic signal. I exchanged my gtm 60 twice and the 3490 once at Garmins request but nothing helped, still same problem. I had wrote saying I was still having the problem and they wrote back saying:
"Thank you for contacting Garmin International. I will be happy to help you with this.
Our Engineering team is aware of the traffic reception issues that are affecting your nuvi 3490LMT, and we are working to develop a solution for this problem. The fix will become available via a future software update." |
Edited by - caryrae on 04 déc. 2011 03:40:24 |
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Vangelis.Kleovoulos
Cyprus
2 Posts |
Posted - 06 déc. 2011 : 10:52:46
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I just bought nüvi 3490 as a successor of my nüvi 1490. I've got a legal 'gmapsupp' local map (Cyprus) already installed and updated on my 1490 which I want to transfer to my new 3490. I just copied Map folder to 3490 but I get the 'Cannot unlock maps' message.. I know that it probably has to do with the .UNL code file.
Any ideas?.. |
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danham
USA
7339 Posts |
Posted - 06 déc. 2011 : 13:09:28
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If it is a Garmin map it is locked to your 1490 and will not work on your 3490 or any other GPS. One map/one GPS is Garmin's rule.
-dan |
- Nüvi forum moderator -
Nüvi 760 in a '10 Jetta TDI Diesel SportWagen & zumo 660 on a BMW F800 ST
Guide to working with pre-programmed routes: >> details <<
Language Guide / US Topo / 350 & 680 / MacBook & Intel iMac with OS X & Win XP / BaseCamp / Cape Cod, MA
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sussamb
United Kingdom
613 Posts |
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pratzert
356 Posts |
Posted - 08 déc. 2011 : 23:37:32
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Has anyone been able to get the GTM60 to work successfully with the 3790?
From the post I quoted below, it seems like it may be able to work with some sort of Firmware update from Garmin. Maybe it is coming soon.
quote:
Originally posted by nwi_navigator_342
quote:
Originally posted by gtreal
Thanks for clearing this [Exit services] up for me, nwi_navigator_342!
Anytime. I'm glad to be of help! :)
Question to the gallery: I've been tinkering with the GTM 60 receiver (the HD radio receiver included with the 3490) for the last day, and it can't get reception for some reason. I plugged in the receiver that came with the 3790, and the 3490 "updated" the receiver which came with the 3790. On top of that, it grabbed all the updates just fine.
When I plugged in the GTM 60 to the 3790, it said that receiver required an update. I switched everything back to the original position, and while the 3490 had the traffic conditions that were received because of the older unit, it still had bad reception.
Do I have a bad receiver? Is there something I can do on the 3490 (ie., a hard reset) to improve the reception. Is there an update that I am missing? I am just curious to know, because I'll just exchange receivers if that is that case. Thanks for your time and responses.
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snj1013
USA
62 Posts |
Posted - 10 déc. 2011 : 11:56:36
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quote:
Has anyone been able to get the GTM60 to work successfully with the 3790?
From the post I quoted below, it seems like it may be able to work with some sort of Firmware update from Garmin. Maybe it is coming soon.
I inquired about this a couple of weeks ago and Garmin replied that the GTM60 isn't compatible with the 3790. Not that Customer Service reps are always right, but that is the response I got.
The HD traffic was an attractive feature to me so I did upgrade to the 3490. The traffic is much more detailed (covers side roads, not just highways). So far, my 3490 has been great. Glad I made the switch. |
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offthegrid
USA
398 Posts |
Posted - 12 déc. 2011 : 01:52:11
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The 3790 supports TMC while the GTM 60 puts out a proprietary protocol because it covers roads that TMC doesn't cover.
Have the people who have had issues with the 3490 traffic come any closer to a resolution? Since some are getting it and some aren't are there users within the same metro areas who have and some who do? I'm wondering if its a broadcast issue? Maybe the broadcast signal isn't telling the unit to clear the logs for new incoming info. Just thinking out loud. I'm thinking of getting on but there was a user on Amazon who in their review said it wasn't working for them and they are in the Providence area. |
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peshoa
2 Posts |
Posted - 15 déc. 2011 : 13:41:41
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Hi,
please, is it possible for some owner of 34XX to send me or upload somewhere the archive of Text directory? I lost the language text files and i am looking a way to restore them.Via Webupdater i don't know why, but it not works. Thank you... |
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wildgoose
10 Posts |
Posted - 15 déc. 2011 : 22:19:11
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quote:
Originally posted by jeffcarp94
How so exactly? What would be a reasonable explanation for the steady decline over 10 years in reliability, the increase in software problems, the reduction in features, the artificial limiting of software features to specific hardware only to protect future hardware sales, etc. My professional interaction with Garmin is limited to a single instance so I know little about the internal workings. However, I am a great observer and after owning something like 8 Garmin units or so, have plenty of personal experience with them and their units. I am not sure what other conclusion to draw from that experience.
I am with Jeff on this one. Older Garmin units, such as the eMap, 26xx/27xx series, etc, have very few bugs and was extremely robust.
I’ve been trying newer Garmin units for the last few years. While we all agree with the general dumbing down of the features, the quality of the software also deteriorated. I am troubled by the fact that I can discover a few bugs and glitches after using the newer units for short amount of time, on every one of them. The user review of the newer Garmin units for the last few years also speak for themselves.
I think there are several factors behind this. Instead of focusing on one or two products and make it really awesome (think Apple), they spread their development resource thin on lots of products that only differs a tiny bit. Confuses the user and degrades software quality. They also must have lost a lot of their top talents. I write software for a living. What I am seeing is just the result of a lot of average engineers rather than a smaller set of awesome engineers. (Think Microsoft..)
Software complexity, while a factor, is no excuse for crappy software. Besides, the typical Nuvi is not that complex anyway. (If Nuvi is complex, iOS would be impossible to write).
Examples? My 2610 from 7 years ago can redraw the screen instantaneously, with more details on the map (street labels, POIs, waypoints etc), no matter how fast I travel and how fast I press the zoom button. The 1450 on the other hand, with much newer and faster hardware, takes up to 7 or 10 seconds to completely redraw the screen when it auto zooms in/out in certain areas, and mean while, the unit just hangs, with large part of the screen being blank. That’s the hallmark of crappy engineering. The lane assist data on the 3790 is off center vertically. You can even see it on the marketing literature (The older units such as 1490 are not). When I turn off the car with the 1490, the gas mileage data shown gets clipped off by the blinking text it supposedly over lays, etc..
Ok, enough rant, back to discussing the 3490. Can someone post a comparison of the 3D terrain view detail comparing the two? Have we confirmed that the 3490 shows less detail than the 3790? Is the shadow still on the wrong side? Thanks! |
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[TOPIC] nuvi 3490LMT - User Reviews
