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 [TOPIC] Garmin's nuMaps Guarantee - iFix Date

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T O P I C    R E V I E W
danham Posted - 28 août 2008 : 16:57:01
UPDATED 20110503 : number of map updates no longer limited to ONE (1) during the 60 day warranty period, see details on page 11.
UPDATED 20081002 : Use the iFix value in your GPS to find out your "first fix" date, details
UPDATED 20080911 BY GPSPASSION : Garmin announced the nüMaps Guarantee program in August, and to quote them : "After a customer purchases a new nüvi or zumo PND, they can check to see if they are eligible for a free map update simply by registering their unit at http://my.garmin.com within 60 days of the first use of their new PND. If new map data is available anytime during that 60-day period, the user can request and download the new data, free of charge"

Note : you can only update your map ONCE during that period.

I've been able to obtain more information on this map update program as well as a preview of changes in the frequency of map updates, here goes :

1. "First use" is defined as the GPS being used for at least 30 seconds at 20 km/h, to ensure that demos in shops don't trigger it accidentally. I pointed out that high sensitivity chipsets can "jump around" in environments with poor GPS reception but they don't think that will be an issue. That data is stored in the memory of the GPS and will be retrieved when the GPS is registered on mygarmin.

2. Starting on October 15th, registration on mygarmin.com will ALSO require your GPS to be connected and updated to the latest software version so you won't be able to just type in your serial number like I did for my 860 test unit the other day.

3. Garmin realized that with their current yearly map update schedule it wasn't very interesting, so in parallel they are working on a new map update program that will allow users to download updated on a quarterly basis. Full details are now known at this point but it seems that program will cover the life of the device, so it should be at least on par with Navigon's FreshMaps "best in class" map update program today.

Full details should be known on October 14th, the launch date of nüMaps, but you heard it here first ;-)


Yet another change, but at least this one makes more sense than some previous versions:

August 27, 2008

Buy With Confidence: Garmin® Offers nüMaps Guarantee™

New nüvi, zumo customers eligible for free map update within 60 days of new device activation

OLATHE, Kan./August 27, 2008/PR Newswire—Garmin International Inc., a unit of Garmin Ltd. (NASDAQ: GRMN), the global leader in satellite navigation, announced today its nüMaps Guarantee, which will ensure that new owners of select Garmin personal navigation devices (PNDs) receive the most updated map available.

“Garmin strives to make sure that our customers have the most current and up-to-date maps. As roads and points of interest change, we work closely with our map provider, NAVTEQ, to continually update our databases,” said Dan Bartel, Garmin’s vice president of worldwide sales. “Now, when a customer starts using their new Garmin, they can be assured that their unit will have access to the latest version of road maps.”

“We’re pleased with Garmin’s efforts to make the freshest, most accurate map data available to its customers,” commented Cliff Fox, Senior Vice President, Map Division at NAVTEQ. “Our research indicates that portable navigation device users are more satisfied with their systems when the map data is up-to-date.”

After a customer purchases a new nüvi or zumo PND, they can check to see if they are eligible for a free map update simply by registering their unit at http://my.garmin.com within 60 days of the first use of their new PND. If new map data is available anytime during that 60-day period, the user can request and download the new data, free of charge, by following simple online prompts.

The nüMaps Guarantee program will begin on October 15, 2008. Anyone who first used their new nüvi or zumo PND on August 17th or later will be eligible for a free map update – provided their unit is registered with Garmin and a new map is available within 60 days of the unit’s first use.

For more information on the nüMaps Guarantee, visit www.garmin.com/numaps .
15   L A T E S T    R E P L I E S    (Newest First)
gpspassion Posted - 04 mai 2012 : 15:30:14
2013.10 maps are on their way -> http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=144952
gpspassion Posted - 04 mai 2011 : 06:17:33
The nuMaps guarantee has changed, and for the better, since you are no longer limited to one map update during your 60 day warranty period, from the Garmin site as posted by toytech in the 2012.10 maps topic:
quote:
Guarantee applies to one covered Garmin product. Not transferable to any other person or product. You will qualify for the free map update(s) only if you register your product online at http://my.garmin.com either (i) prior to first using your device, or (ii) within 60 days of first acquiring satellites while driving with your device (the "First Satellite Fix"). If you qualify under one of these two conditions, then you will be entitled to receive one or more free map update during the 60-day period following the date you registered the product or the First Satellite Fix date, which ever is earlier, if and when map updates are available for purchase on Garmin’s website during such period. You will not qualify for free map updates if you register your product with Garmin by telephone or more than 60 days after the First Satellite Fix.
gpspassion Posted - 30 avr. 2011 : 04:30:51
Yes, new navigators/devices only, it's probably something that Garmin was able to negotiate with Navteq.
smiley1081 Posted - 20 avr. 2011 : 22:01:27
The nüMaps Guarantee only covers new navigators or it is also valid on additional maps installed on old navigators?

i.e. I have just activated and installed "City Navigator North America NT 2011 - All Regions, Apr 10" on my Nuviphone A10, alongside the CNEUNT maps which were factory installed.

Am I entitled to a free update to the latest version of CNNANT?
gpspassion Posted - 27 mai 2010 : 23:11:33
Had missed that message, thanks for the update and glad the info posted here helped you get what you were entitled to, you have to feel sorry for the people who are denied their free update and also for those who tell them they're entitled to it when they might actually be...
ELEGEND_YVR Posted - 09 mai 2010 : 11:22:08
That's correct. the iFix date showed a start-up time in January. It appears the unit got a lock somehow at that time. I argued with Garmin that I had to turn on the unit to see if it functioned. The previous unit was returned to the POS. They didn't care. I was denied the update. Only after insisting I be referred to a supervisor was I granted the update. Even the supervisor didn't [want to] acknowledge the fact you had to be moving under certain conditions. Ultimately, he did admit that is true when I quoted the info above. However, their customer service/tech support appear to be instructed not to acknowledge this and therefore, not grant you the update. Instead they're focussing how the unit was turned on, irregardless if you used it in a vehicle or travelled more than 20 KM/h.
gpspassion Posted - 08 mai 2010 : 23:41:10
Has missed that post, actually it was posted under "UPDATED 20080911 BY GPSPASSION" ;-) Yes these are the rules I was given by Garmin France when the program was launched in 2008. What was the issue ? They said you had used your GPS when you hadn't ?
danham Posted - 24 avr. 2010 : 22:54:56
quote:
... I've been able to obtain more information on this map update program as well as a preview of changes in the frequency of map updates, here goes :

1. "First use" is defined as the GPS being used for at least 30 seconds at 20 km/h, to ensure that demos in shops don't trigger it accidentally. I pointed out that high sensitivity chipsets can "jump around" in environments with poor GPS reception but they don't think that will be an issue. That data is stored in the memory of the GPS and will be retrieved when the GPS is registered on mygarmin.



I actually believe that was posted by gpspassion, so not sure why it shows up under my user name.

My impression was first use = first lock, regardless of speed, but the quote you found suggests I'm wrong [g].

-dan
ELEGEND_YVR Posted - 24 avr. 2010 : 19:14:07
quote:
Originally posted by danham
: Garmin announced the nüMaps Guarantee program in August, and to quote them : "After a customer purchases a new nüvi or zumo PND, they can check to see if they are eligible for a free map update simply by registering their unit at http://my.garmin.com within 60 days of the first use of their new PND. If new map data is available anytime during that 60-day period, the user can request and download the new data, free of charge"

Note : you can only update your map ONCE during that period.

I've been able to obtain more information on this map update program as well as a preview of changes in the frequency of map updates, here goes :

1. "First use" is defined as the GPS being used for at least 30 seconds at 20 km/h, to ensure that demos in shops don't trigger it accidentally. I pointed out that high sensitivity chipsets can "jump around" in environments with poor GPS reception but they don't think that will be an issue. That data is stored in the memory of the GPS and will be retrieved when the GPS is registered on mygarmin.


Do we have a footnote or a reference/link to the definition of "First use"? I had a issue recently and I was initially denied the update but I escalated the issue to a supervisor and I was subsequently granted the update, but not without a great deal of frustration.
gpspassion Posted - 22 avr. 2010 : 10:50:04
New maps available for those in the warranty period :
- CNNT 2011.10 North America : http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=134733
- CNNT 2011.10 Europe : http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=134732
navxguy Posted - 03 janv. 2010 : 18:38:55
Thanks for the suggestion. When I go into 'Activate/Unlock or Upgrade' it shows my current version (2010.20) w/ a 'Buy Download' button next to the updated version. I'll take it up w/ customer service. Thanks!
alandb Posted - 03 janv. 2010 : 17:12:20
Instead of using MyDashboard, I suggest logging into my.garmin.com. Create an account if you don't already have one. Click on the My Products tab. Your registered nuvi should show in the list. Click on it, then on the link to "Activate, unlock or update" your map. If your acquire date is available to Garmin and you are eliible, you will be offered the map update. If not, Garmin will ask you to fax or e-mail a copy of a purchase receipt or invoice to establish your 60 day eligibility for the nuMaps guarantee. So you might as well get that ready to go.
navxguy Posted - 03 janv. 2010 : 05:10:03
I've purchased a 1690T recently and registered online. The device has 2010.20 maps, and I'm noticing online (and in this thread) the current map set is 2010.30 - which btw has a road update I'd like ... I don't see anything in MyDashboard that indicates a free update. I've sent an email into Garmin support. Any other suggestions? Thx!!
gpspassion Posted - 19 nov. 2009 : 20:32:02
Those who are entitled to the nuMaps guarantee can now download the 2010.30 maps, see [TOPIC] Garmin CN NA NT 2010.30 Maps - 11/09 for details.
gpspassion Posted - 28 oct. 2009 : 01:29:27
Thanks for the update. All is well that ends well I guess but it would have been nice of them to spare you the hassle!

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