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 TomTom USA Routing: Tele Atlas wants your help

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T O P I C    R E V I E W
gman Posted - 11 juil. 2003 : 06:39:27
I've been having discussions via email w/ Tele Atlas - the map data provider for TomTom USA. I discussed my experiences and expressed my opinions about the routing problems that TomTom USA has.

In order to work on fixing the problems, an engineer w/ Teleatlas has asked me to ask all of you forum members to send in your poor routing experiences with as much details as you can put together. In other words, send in all of the pertinent info regarding the 'bad' route: Starting address, destination address (include counties), describe the 'poor' part of the route - i.e. improper roads used & what roads should have been used, maybe include speed limits for the various roads.

I have already done this for one of the 'bad' routes that I noticed.

The engineer I have been talking to is Frances Stanley-Jones, Lead Technical Support Engineer w/Tele Atlas.
Frances' email: frances.stanley-jones@na.teleatlas.com

If enough people make their voices heard, then maybe TeleAtlas and TomTom will work to get the routing problem fixed, and make TomTom Nav a worthwhile product.

Gpspassion - I especially hope that you will take advantage of this direct line of communication w/ TeleAtlas to discuss your 'bad' routing experiences, since you've been using the software for much longer than the rest of us.

Here is part of the email that I received from TeleAtlas:

"...I am the product support person for our customer TomTom. It is part of my job to determine whether the errors you are reporting are due to the data content or how it is implemented in their product. That said I'd like to get more information on the errors you report below..."

"...Incorrect routing functionality. Can you give me more details of the route you made that was not optimal or incorrect. Also since I see you refer to the gpspassion user forum I'd be happy to invite details from the other users as well. They only need to e-mail me with their information. It is helpful to get named locations (county, city, streets and the problem areas. For example "did not use US 101 or routed off overpass at Smith St). The more the better.

While we are not the direct support for the TomTom product, Tele Atlas certainly has an interest in making the TomTom product as good as possible. I currently work with them to make that happen. Thank you for your interest and help so far.

Sincerely,

Frances Stanley-Jones"


Ok everybody - send in those emails!

- gman
15   L A T E S T    R E P L I E S    (Newest First)
gpspassion Posted - 15 janv. 2006 : 22:51:54
Congrats on finding that old thread ;-)
Yes, I noticed that problem too during a recent trip to San Jose, also noticed that TomTom offers some rather odd routing (driving though residential areas instead of larger roads and reroutes you back to the same route) so much so that I quickly switched to iGuidance, you'd think that after 2+ years this would have been fixed somehow...

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admin_0 Posted - 15 janv. 2006 : 21:43:41
The most disturbing problem I have with tomtom maps is a lot of the road names are not in the map database in USA maps. Many of the roads can only be found by the county hwy number. I don't know how they do it in Sweden but we have names for our roads over here. Nobody uses county road numbers here. We only use numbers for state highways and interstate highways. For instance nobody who lives on Midway School road in Thomasville North Carolina can tell you what the county highway number is for their road, But TOMTOM only offers a co. hwy number to the addresses on this road. So if you don't know the county hwy number tomtom won't get you there.
Marvin Hlavac Posted - 31 oct. 2004 : 17:15:30
;-) I just finished reading this old thread, and I wish I came across it a weak ago. I purchased Tom Tom GO for my wife. It's a nice looking little unit, easy to use interface, great looking 3d-view mode. But the heart of the product, the route generating, just does not generate good routes. It may be the TeleAtlas map data or likely more than just that.

---
Regards,
Marvin Hlavac
Toronto, Canada
gpspassion Posted - 05 janv. 2004 : 21:57:51
No new version as far as I know.

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ikesler Posted - 05 janv. 2004 : 21:17:34
quote:
Originally posted by gpspassion

I don't know, from what I'd "heard" it seemed to be new software, from the PR it only seems to be new maps...

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I got my maps........ but is it just the maps that was updated? I haven't been able to check...... I did load the maps, but haven't had time to see if the app was updated.
I had heard that it was a new version as well....... anyone?

Ian
gpspassion Posted - 03 janv. 2004 : 02:43:17
It's tough to keep up with Raaaa ;-)
http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=5763

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wallstreet123456 Posted - 03 janv. 2004 : 02:39:41
I can't post in the area you suggested. It says the topic is locked.
gpspassion Posted - 02 janv. 2004 : 21:03:50
If you don't mind let's discuss in a new special thread ;-)
http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=5486
It seems no one's received the new maps and TomTom USA have refused to give me any info on the subject...not looking very promising :-(

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wallstreet123456 Posted - 02 janv. 2004 : 19:50:28
Has anyone received the new Maps from TomTom yet? Is it just a map update or have they changed the software as well?

Steven
gpspassion Posted - 17 déc. 2003 : 09:35:04
Just so you know, they're well aware of the possibility. Somehow it seems it doesn't fit with their plans. Many companies (especially large ones) shy away from discussing/acknowledging issues in an open manner with reasonable people probably in fear of getting dragged down and generating bad publicity. TomTom USA have adopted this approach which I don't think fits well with the environment at hand, but that's their call.

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MickJ Posted - 17 déc. 2003 : 09:09:43
I can't understand why TT don't open a forum on here. I know if I was running that company I'd have someone participating in the forums constantly.
gpspassion Posted - 17 déc. 2003 : 00:06:31
I don't know, from what I'd "heard" it seemed to be new software, from the PR it only seems to be new maps...

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MickJ Posted - 16 déc. 2003 : 23:36:54
Is this a new version of the software (over 2.24) or just the maps ?
gpspassion Posted - 16 déc. 2003 : 23:33:34
Thanks for the heads up guys ;-) I put a news item on the site with a link to this discussion.
I put a news report. Since I was kept in the dark about this I don't know whether the routing has been fixed. Members of other sites (two I know of) that were not kept in the dark for some reason, and tested the new version say it "works great" but since they didn't appear to be aware of the routing problems in the first place it's too early to tell.

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gman Posted - 16 déc. 2003 : 18:26:02
Yes, I received the email. I'm wondering if anyone has tried it out yet, and if there is any improvement in the routing engine? If there isn't, I'm not going to bother with it.

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