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CN North America 2008 map on nuvis (2xx/6xx/3xx)

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Topic URL: http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=87789
Printed on: 17 Dec 2014

Topic:


Topic author: truthiness
Subject: CN North America 2008 map on nuvis (2xx/6xx/3xx)
Posted on: 25 May 2007 10:16:44
Message:

Updated 08/23 by GpsPasSion : Garmin have reinstated their "old" Map Update policy for GPS units, see this thread for more details. and if you purchased your GPS unit after 04/11/2007 you will get a free update by calling them


Updated 08/17 by Danham : CN NT version 2008 update now listed in myGarmin. See page 22 of this thread

Updated 06/22 by GpsPasSion : it seems that Garmin has been listening and that they may be in the process of reviewing their map update policy, more about that here on page 7.

Note by GpsPasSion : the 2008 maps first appeared on the nüvi 200 (see picture below), but have since appeared on the nüvi 660 and 350 as well, if you have a nüvi with 2008 maps, post a message in this thread.


I casually mentioned my map version in another thread and apparently this is 'breaking news'... lol. I just got my 200 this week via Amazon.com (sold by Amazon) for $310 shipped and it came with the new maps. I was surprised that the version was actually a year ahead as I'm usually the guy that always gets stuck with an old map version and then fight for an upgrade.

I will work on posting a screenshot for you guys. There is no indication on the outside of the box that the newest maps are included for what it's worth.

Replies:


Reply author: smiley1081
Replied on: 25 May 2007 14:08:48
Message:

Good...

BTW, if you go to the Screen setup under the tools section, you can tell the Nuvi to eneble the screenshot function, which will capture the image on the disk.


Reply author: gpspassion
Replied on: 25 May 2007 16:44:22
Message:

Adding a picture in the forums: http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=14251

So they've moved from v9 to v2008, guess it looks "sexier", not to mention, er...anticipated. Confusing even since at best they are using Navteq Q1/2007.1 maps or worse Q4/2006


Reply author: jotne
Replied on: 25 May 2007 17:29:52
Message:

There are two reaon for the name change.
1 Syncronice with Europe
2 New license roules (only on GPS pr DVD)


Reply author: gpspassion
Replied on: 25 May 2007 17:35:49
Message:

Europe was also using v9 last time I checked, where you have seen "2008 CN Europe" maps ?? I really hope they are using Q1/2007 Navteq maps (not available on other GPS systems at this time) to half deserve the 2008 name...

@truthiness - thanks for posting !


Reply author: truthiness
Replied on: 25 May 2007 17:44:57
Message:

quote:
Originally posted by gpspassion

Adding a picture in the forums: http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=14251

So they've moved from v9 to v2008, guess it looks "sexier", not to mention, er...anticipated. Confusing even since at best they are using Navteq Q1/2007.1 maps or worse Q4/2006



exactly. this could strictly be a marketing thing and just a renamed version 8 mapset for all we know.


Reply author: jotne
Replied on: 25 May 2007 19:08:56
Message:

2008 Europe will be released late this autumn.
According to source from Garmin

(Nüvi 660 was the first with v9, released in september, and with one year cycle...)


Reply author: jhawk
Replied on: 28 May 2007 20:48:00
Message:

I recently got a NUVI 200 with the v8 NA maps (same day as the post). After reading the forum I sent a quick note to Garmin tech support two days ago and here's the response I received today:

"I am happy to help you with this. Your Gps unit currently has the most up to date map data available. The next release will be approximately the summer of 2007 @ $75.00. You can order an update DVD from http://www.garmin.com/unlock/update.jsp , then click on the Order Now button, however keep in mind a newer version then what you already have pre-loaded is not available at this time. I have also provided a link below to report map errors and missing data to Garmin, this allows us to pass along such discrepancies to our mapping provider Navteq."

So I don't know if they renamed v8 or what? From what they say v8 NA is the most current version. Anyone have any idea what's going on? Thanks


Reply author: jotne
Replied on: 29 May 2007 09:55:55
Message:

NT 2008 is the new map to be released.
It seems that some unit has it and other not.


Reply author: jotne
Replied on: 29 May 2007 21:04:52
Message:

This is the same for City Navigator Europe NT v9
I did get it on my Nüvi 660 one month before Garmin
did announce it on it's site. Before it's announced
no one at Garmin can talk about it.


Reply author: danham
Replied on: 30 May 2007 23:58:26
Message:

In case the two forum members who were trading insults are looking for their posts, I have deleted both. Personal attacks will NOT be tolerated in this forum.

-dan


Reply author: nlowhor
Replied on: 10 Jun 2007 21:26:20
Message:

@truthiness

Hello,
I just picked up a 200 and it has the v8 maps on it. I noticed that on the box to the left of the UPC there is a small "v8" turned sideways. If you still have your box, could you check to see if yours says V9? If so, then maybe I'll just have to go look through the store inventory to find a good one. :)

Thanks!


Reply author: jonathanuy
Replied on: 11 Jun 2007 05:08:07
Message:

Just got a Nuvi 200 from Sears today (Fathers Day sale for $350). I checked to make sure it had the 2008 maps right after I purchased it (the sales clerk said I could return it if it didn't), and it did: City Navigator Lower 48 States NT 2008.

No "v8" or "2008" anywhere on the box, including next to the UPC. It is a box. I have seen these sold in Best Buy in one of those theft-proof blister packs.


Reply author: segura
Replied on: 11 Jun 2007 05:25:19
Message:

Well I finally registered and thought I could chime in.
I bought a nuvi 200 from Linen's N Things in the US (Texas).
I have version 8 NT. Here is all the info from the UPC area

PART 010-00621-22 (printed above UPC)
nuvi 200, North America (printed above UPC, below PART Number)
UPC 7 53759 06831 8
v8 is printed sideways to the left of the UPC

To the left of the UPC, has 007-01213-22 Rev. A printed.

Package was a blister pack (with the 200 displayed outside the box), not the small box (with the 200 inside the box).

Hope this helps. Looks like I may have to exchange it . . .

David


Reply author: nlowhor
Replied on: 11 Jun 2007 06:01:53
Message:

Thanks for the responses.

I have part number 010-00621-10 and nuvi 200, North America above the bar code. v8 is printed sideways to the left of the bar code. This is one of the small boxes.

To anyone who has gotten the 2008 maps, can you share any info that would help finding the right box? Based on the above responses, it seems that it being packaged in a box or blister pack makes no difference. jonathanuy, you said there was no v8 next to the UPC? Maybe that's what needs to be missing to get the new maps.


Reply author: rajones19
Replied on: 11 Jun 2007 16:55:38
Message:

My 660 arrived from Costco last Thursday, and has the v8 maps - not the 2008.


Reply author: nlowhor
Replied on: 11 Jun 2007 17:02:34
Message:

Question for you v2008 owners, can you give any more insight in what to look for on the box while out shopping?

Also, could you check a route for me(assuming you can fake your starting location)? Germantown, MD to 525 A St. NE, Washington, DC

This is a route that most devices just get wrong in my opinion although I've seen a few get it right. I'm curious if a nuvi 200 with the new maps gives a different result than one with the old maps.

Thanks!


Reply author: danham
Replied on: 11 Jun 2007 17:07:59
Message:

Why not input those addresses in Google? I just did it and the resulting map shows a 2007 copyright notice, suggesting (but not confirming, of course) that it is the newest version of NAVTEQ maps.

-dan


Reply author: nlowhor
Replied on: 11 Jun 2007 17:11:17
Message:

Thanks, the online services always get it right. :) I've been kinda using this as a test route while comparing devices. I've 2 different units of the same device give different results as well as even the exact same device. Maybe the online services just have more data or better routing engines.....or maybe it's the new maps.


Reply author: jonathanuy
Replied on: 12 Jun 2007 14:54:21
Message:

My Nuvi 200 BOX is marked as follows:
010-00621-10 (presumably part number, above UPC)
nuvi 200, North America
7 53759 06560 7 (UPC)
170-00584-10 (number to left of UPC)
007-01213-10 Rev. B (further to the left)

And mine did come with the 2008 maps...


Reply author: segura
Replied on: 12 Jun 2007 20:50:41
Message:

Well it looks like here are the differences:

OLD MAPS v8 (CONFIRMED ON BLISTER PACK)
010-00621-22 (PART - ABOVE UPC)
7 53759 06831 8 (UPC)
170-00584-22 (TO THE RIGHT OF UPC)
007-01213-22 REV.A (LEFT OF UPC)
v8 (SIDEWAYS ON LEFT OF UPC)

NEW MAPS 2008 (CONFIRMED ON 2 SMALL BOXES)
010-00621-10 (PART - ABOVE UPC)
7 53759 06560 7 (UPC)
170-00584-10 (TO THE LEFT OF UPC)
007-01213-10 REV.B (FAR LEFT OF UPC)

So look for the -10 instead of the -22 in the part numbers. Also look for REV.B.


Reply author: segura
Replied on: 12 Jun 2007 20:53:53
Message:

nevermind my above comment about getting the -10 ones. Possible the -10 are the small boxes and -22 are the blister packs.

So is the difference the UPC? Or the Rev.A and Rev.B?


Reply author: segura
Replied on: 12 Jun 2007 20:55:00
Message:

Or are we sure that the v8 on the side of the UPC is on only the version 8? And no v8 = new version 2008


Reply author: nlowhor
Replied on: 12 Jun 2007 20:56:37
Message:

It seems that maybe the key is in the sideways "v8" 2 people have mentioned the lack of it on units with 2008 maps. Everyone I've looked at in 3 stores locally has had the v8.


Reply author: MKMcGee
Replied on: 12 Jun 2007 21:31:10
Message:

I received my 660 from COSTCO today and it did have "City Navigator North America NT 2008" on it. I checked a road name that recently changed and the 660 accurately reflected the new name.


Reply author: OTACORB
Replied on: 12 Jun 2007 21:43:49
Message:

Thanks MKMcGee... that is good news. I may just bring my Nuvi 660 back to Sam's and buy one from COSTCO. This would certainly save me the $75 for updating the maps and COSTCO is actually cheaper than Sam's right now. Thank Goodness for Sam's 30 day return policy! :)

Looks like COSTCO got in a new shipment since rajones19 made his purchase which arrived last Thursday! I'd be doing an exchange.


Reply author: mirchiseth
Replied on: 13 Jun 2007 04:08:46
Message:

It is interesting that Costco is shipping two versions of nuvi 660 one with v8 maps and another with 2008 maps. Unfortunately I happened to get the one with v8 maps. I am wondering what my options are

1. Take the nuvi 660 to local costco and ask them to exchange. What if they don't have the one with 2008 maps
2. Talk to Garmin support...

Please advise. It would suck to now to use the older map with the knowledge that there is a newer version of maps.

Regards
Mirchiseth


Reply author: danham
Replied on: 13 Jun 2007 13:42:22
Message:

I'd suggest both 1 & 2. My reasoning is that Costco should take it back and then you can go to a B&M (bricks & mortar) store and look at the box, but it's also important to let Garmin know this is happening so they see the fatal flaw in their new map update policy.

-dan


Reply author: segura
Replied on: 13 Jun 2007 15:05:12
Message:

Stinks for those of us that just bought and got the old maps. I got to exchange mine, so I have 2008 now, but had the older ones. Thanks OP for pointing this out.


Reply author: RedRover1
Replied on: 13 Jun 2007 17:24:54
Message:

I don't think Garmin thought out this map update policy. Seems like they are going to have a lot of returns because of this.


Reply author: segura
Replied on: 13 Jun 2007 17:37:18
Message:

Can someone post the UPC from the 660 unit from Costco? Would like UPC numbers from v8 maps and from v2008. Let's see if we can find the difference.


Reply author: mirchiseth
Replied on: 13 Jun 2007 19:19:44
Message:

I think the UPC on the nuvi I bought from costco with older maps is

0100054000COSTCO

Also for reference here is a photo of the barcode on nuvi box



Now if someone can post the UPC with newer maps, mystery will be solved.

- Mirchseth

PS: I did write an email about this to Garmin support haven't gotten any response yet.


Reply author: segura
Replied on: 14 Jun 2007 00:44:59
Message:

Let's check Serial Numbers of the Nuvi 200 for the new maps. This is what I have.

14H06xxxx Version 8 Maps
14H17xxxx Version 2008 Maps

Anyone else?


Reply author: mirchiseth
Replied on: 14 Jun 2007 01:04:32
Message:

MKMcGee

From your message it seems you were lucky enough to get the newer version of maps. Would you be kind enough to post the Serial number / UPC of your nuvi 660.


Reply author: segura
Replied on: 14 Jun 2007 01:14:00
Message:

Anyone else want to add some SN's. Also for the 660 or other nuvi's with the 2008 maps.


14H06xxxx Nuvi 200 v8 Maps
14H15xxxx Nuvi 200 v2008 Maps
14H17xxxx Nuvi 200 v2008 Maps


Reply author: mirchiseth
Replied on: 14 Jun 2007 03:58:41
Message:

Helpful folks at Garmin replied promptly to my query about the update. But I am afraid the guys who got old maps with nuvi 660 from Costco deal are not going to like the reply. Here is a snippet from the response

quote:

We are currently awaiting the release date of the updates for the next version. You will be notified by email when these are available, if you have registered your unit. The cost will be $75.00 to update.


Reply author: segura
Replied on: 14 Jun 2007 05:27:21
Message:

14H06xxxx Nuvi 200 v8 Maps
14H10xxxx Nuvi 200 v8 Maps
14H15xxxx Nuvi 200 v2008 Maps
14H17xxxx Nuvi 200 v2008 Maps


Reply author: hbanana
Replied on: 14 Jun 2007 05:34:08
Message:

Has anyone with v2008 maps installed compared the unit's map data or POI info against the City Navigator North America v8 online maps at Garmin's website? It may be hard to see a difference in actual map/street data, but POI info should be pretty easy to spot.


Reply author: tlaudio
Replied on: 15 Jun 2007 22:42:26
Message:

Just got off the phone with Garmin.....

They are hush hush about the 2008 maps. They will not be released until sometime around July. The Garmin Rep was surprised that I knew the new Map update name had changed from v9 to 2008! He asked if I found this info on GPSPassion!

Looks like the "cat" is out of the bag....

TL


Reply author: ronnyk
Replied on: 16 Jun 2007 00:03:47
Message:

I got 660 with NA Navigator 2008 installed from Costco.com yesterday. Called Garmin to thank them and the person on the phone said that she is not supposed to even acknowledge that I got the new version preloaded! I guess they have to follow the rules. It does have a new version, and the maps looks new. I have been using newest version (last year's) City Select on my GPSMAP 60C and some new roads in my subdivision are in the new Navigator, but still not in the old City Select. BTW, the FM transmitter absolutely sucks. Quality of MP3s played back is horrible.
Ronny


Reply author: velobard
Replied on: 16 Jun 2007 00:11:04
Message:

Has anyone out there received a 680 with the 2008 software?

I just received mine a week ago today from Sams Club. I just called Garmin and they confirmed I will have to pay full price for an upgrade in spite of the fact units are currently shipping with 2008 software. I then called Sams Club customer support and explained my situation. They are going to have someone look into it, to find out if I returned this and ordered a new one whether it would even have the new software, and they're going to have someone call me back within a few days. I'll keep you posted on the outcome.

I was also considering ordering another GPS this weekend for my wife, but everything's on hold now. I imagine this is exactly why Garmin tries to keep this sort of thing secret, but they really did flub up with not allowing even a pro-rated upgrade.


Reply author: mack44
Replied on: 16 Jun 2007 00:20:58
Message:

I just received my 660 from Costco.com yesterday and it didn't have 2008. I'm pissed and debating whether to return it and having them send me another one.

You would think Garmin would allows updates to anyone who recently purchased theirs with outdated map software. That's just BS.


Reply author: velobard
Replied on: 16 Jun 2007 03:29:55
Message:

Mack, try doing what I did and call Costco customer service. Maybe, just maybe, if a couple of large retailers start applying pressure to Garmin they'll bend some on this new rule. After all, Walmart is just a *little* bigger than Garmin and Garmin probably needs them more than they need Garmin. These retailers might start realizing just how much Garmin's new policy is going to cost them in returned products. I explained to the lady at Sam's on the phone that I hate to make Sam's bear the brunt of this because of Garmin's new policy, but I don't have much choice. It got their attention well enough to spend a few days investigating it.

BTW, I pointed out to Garmin that I was on the verge of buying another GPS for my wife but if they're going to do this and he told me that there's no way of knowing which version you have before you open the box (yes, we know otherwise), that I'm going to have to look look at other brands.


Reply author: OTACORB
Replied on: 16 Jun 2007 06:27:03
Message:

I returned my Nuvi 660 tonight to Sam's Club. They asked me why and I told them that I had purchased it in good faith expecting to have the latest maps. But then I found out in order for me to get the latest maps I'd have to pay $75. They of course told me it had the latest maps. Well I had printed out some of the post from this thread and when they realized that COSTCO was selling the same product with the newer 2008 maps. The manager of the store told me well for $599.00 I don't blame you I'd want the latest maps too. So, they refunded my money without issue. He said, you really do your home work, because most people probably don't even know this.

I also contacted Garmin earlier today and they again repeated the $75 deal for updated maps when available. I told the person that was not acceptable and because of it, the Nuvi I had just purchased a couple of weeks ago was going back to the Retailer. I then went on to say and get ready because that is going to happen a lot with this dumb change you folks map on not providing a map update for free or at least at a very reduced price. I wouldn't mind paying half price or less, but no way I am spending $650 and then having to spend another $75 to update the maps in less than 3 months. NO WAY!

I've decided I am just going to hold off until I know where I can buy one with the newer maps.


Reply author: mirchiseth
Replied on: 16 Jun 2007 07:22:02
Message:

I have returned back Nuvi 660 to Costco. But silly me forgot to take out my personal 512 MB SD card :(


Reply author: OTACORB
Replied on: 16 Jun 2007 08:14:31
Message:

mirchiseth I almost left my 2 GB SD card in mine, but when they opened it to check it out, I seen it in the slot. I told they girl that SD card is mine and I need to remove it. So she handed it to me and I took it out. Whewwwwww That was close!!! Don't know why I never thought about it.


Reply author: apersson850
Replied on: 20 Jun 2007 11:37:22
Message:

quote:
Originally posted by gpspassion

Europe was also using v9 last time I checked, where you have seen "2008 CN Europe" maps ?? I really hope they are using Q1/2007 Navteq maps (not available on other GPS systems at this time) to half deserve the 2008 name...
I got the impression that it had nothing to do with "deserving" a certain name, or rather year in this case. It's more about removing the confusion between maps for different areas. As it is now, the last update (if we ignore the 2008 version right now) is version 8 in North America but version 9 in Europe. If they change that to years, instead of versions, they'll make it make more sense, as 2008 will be as current as possible (for now), regardless of where you are.


Reply author: gpspassion
Replied on: 20 Jun 2007 11:41:50
Message:

Right, although using "2008" for maps that are at best Navteq Q1/2007, possibly older, does not help to alleviate the confusion.


Reply author: OTACORB
Replied on: 20 Jun 2007 11:50:10
Message:

I agree with gpspassion,why not just call them 2007 maps. Because that is what they are at best! I think it's silly to jump to 2008.


Reply author: danham
Replied on: 20 Jun 2007 13:23:26
Message:

Pretty soon they'll start pre-dating them like magazines: Get your 2009 map version NOW (in 2007). That version will no doubt include roads that haven't been built yet [g].

Maybe they should close the door to the marketing division when naming maps and software [g].

-dan


Reply author: BoDEAN
Replied on: 20 Jun 2007 16:57:51
Message:

I bought my 350 end of April, and I have City Navigator North America NT v8. Why is my version so old if it is a relatively new purchase?


Reply author: darthvalidus
Replied on: 20 Jun 2007 18:04:11
Message:

While there may not be very many differences between the V8 and the 2008 version of the maps, I feel cheated that I am given an earlier version of the maps, when others who bought the same GPS device get the latest map version. I called up Garmin support twice, and each time the rep. told me that I will not get a free map upgrade. Looks like the only way I can express my displeasure is to return the device.


Reply author: danham
Replied on: 20 Jun 2007 19:59:56
Message:

I would start by demanding that the retailer sell you a GPS with current maps. That will express your displeasure to the ones who are most to blame, but also send word back to Garmin when the retailer returns the unit to them that their new upgrade policy has some serious problems.

Or you could ask the retailer to pay the $75 upgrade fee.

-dan


Reply author: EHorst99
Replied on: 20 Jun 2007 22:18:28
Message:

Garmin did this last year, too.

The new maps started up in their manufactured products MANY MONTHS before they made them available to the rest of us. I think the gap was close to 4-5 months last year.

And, of course, since they're the same maps as are on the devices coming out of manufacturing, it means that they are 5-6 months obsolete before we can even get our hands on them. I complained last year (they should be available to existing customers within a very short time period), but it obviously didn't have any affect.

And, I'm a bit skeptical as to how much the new maps will actually be improved. I took the time to submit to NavTeq several mistakes on the maps and POI's. They give you a tracking number and promise to follow up on every submission. Out of the 6 I submitted back in December/January, only one has been followed up on.


Reply author: NanaimoRick
Replied on: 20 Jun 2007 22:50:24
Message:

Which adds some proof to the thought that the new maps will be at best Navteq Q1/2007.

Your right, the distribution of the update is similar to last year. What is different is last year everyone that bought a Nuvi after April 5, 2006 got a 'FREE' update if the unit they purchased came with V7 installed on it. This year everybody pays for the update from V8 to 2008.


Reply author: darthvalidus
Replied on: 20 Jun 2007 23:29:06
Message:

I have spoken to 4 reps thus far, with the same response - that I will need to pay for the map upgrade this time. The agents also told me that, even if the update is announced this month end, and I buy the 660 with the V8 version in say Nov, I will still need to pay for an upgrade. I am deeply disappointed by Garmin's policy. My 660 is marked for a return.


Reply author: OTACORB
Replied on: 21 Jun 2007 01:22:51
Message:

darthvalidus, welcome to the club! :) There are several of us that has opted to returned them rather than get burned with having to pay $75 for new maps in a few months. I am just not doing it.


Reply author: snj1013
Replied on: 21 Jun 2007 02:47:17
Message:

I got the same story from garmin today. I have to pay for the 2008 (v9) upgrade. I guess I'll return mine to costco. I purchase online at costco.com 2 weeks ago when they were selling for $499. Does anyone know if the costco stores in Houston (Willowbrook) stock the nuvi 660s? How do I know if another 660 has the new maps looking at the serial number/box?


Reply author: blane
Replied on: 21 Jun 2007 04:18:16
Message:

Isn't this all cutting off your nose to spite your face talk? If you want a great portable navigation system, why not just buy and enjoy it? The minimal differences between one year's and the next's mapping data will affect very few people. Just those who may drive through newly developed neighborhoods. The POIs may change more frequently, as local retailers and restaurants go into and out of business, but the POIs will NEVER be current on any brand of system.

My 2004 Honda Accord's built-in OEM Navigation System is on its original DVD, probably containing 2002 data. I've never felt the need to spend the $185 plus shipping for a later disk since probably 98% of the data that I'm seeking is there three and a half years after I started driving the vehicle in late 2003.


Reply author: OTACORB
Replied on: 21 Jun 2007 04:52:47
Message:

I am not cutting my nose off to spite my face. I am making a point with Garmin. See the problem is folks such as yourself that will just be oh so willing to suck up that extra $75.00 cost or just not worry about updating. If I just purchased one and within a month or two have to shell out more money because perhaps I do live in an area where there will be some map improvement. POI's are indeed updated from year to year and for someone that travels and uses them it is generally worth the update. Besides that I have another GPS device that I am using, so it isn't like I am doing with out. But the bottom line is that Garmin just lost a sell and if more of us stuck together we might could get them to come off this stupid change. If I had purchased my GPS 6 or 8 months ago, I wouldn't complain. But to buy one and within a month or two there are updated maps and I must pay to get them. You may be willing to suck that up, but I am not.

I MAY buy another Garmin, then again I may buy a Tom Tom. One thing I know for sure whatever I buy I am going to get the latest maps on it or at least have the ability to get them for free especially if its within a month or two of my purchase. THAT IS THE WHOLE POINT!


Reply author: NanaimoRick
Replied on: 21 Jun 2007 05:07:36
Message:

quote:
Originally posted by snj1013

I got the same story from garmin today. I have to pay for the 2008 (v9) upgrade. I guess I'll return mine to costco. I purchase online at costco.com 2 weeks ago when they were selling for $499. Does anyone know if the costco stores in Houston (Willowbrook) stock the nuvi 660s? How do I know if another 660 has the new maps looking at the serial number/box?



I'm I missing something here? Your returning a 660 that you bought for $499 because you didn't get the newest map version and asking if the same company sells ,I assume, the same model at a store which now lists the 660 for $599. Are you really willing to pay $100 for a $75 update?

Not sure about the economics of that.


Reply author: hufaunder
Replied on: 21 Jun 2007 05:10:42
Message:

I think it was great customer support that Garmin did give free updates if a new map came out within 90 days. And while other companies are doing this too, I won't complain too much that they won't do this anymore.

What really gets to me is

1) They won't give a free update even if you have purchased the device on or AFTER they have updated the maps.

2) They don't give clear dates when an update will be available. Some devices now have NA 2008 but no official word yet from Gramin.

3) Absolutely WORST is that they box does not even indicate what version of the map the device has. This is totally ridiculous!!!!!!!!

Besides all the 'cool' stuff like mp3, photo viewer, Bluetooth, etc the two MOST IMPORTANT things in a navigation device are how well it routes and how up-to-date the date is. If the later is wrong the former does not matter. In that sense, I think Garmin is really shooting in their own foot and hurting its excellent reputation.


Reply author: beurden
Replied on: 21 Jun 2007 05:53:02
Message:

I bought a Nuvi 200 @ Fry's this weekend for $299 (on sale). When I came home, I saw the info about the old maps on this forum. I checked the package, and saw that it had the old maps (it did have that 'V8', that was mentioned before). Maybe they were on sale because of the old maps.

I went to the store a few days later to see if they also had units with the new maps, so I could swap, but they were sold out. I told the salesrep about the old maps and that you have to pay $75 to update them, and he did not seem to believe me. According to him, the update would be free....yes right :-((.
I do live north of Atlanta, where a lot of new construction is going on...I need new maps.

So my 'jouney' started...I first went to Circuit City. The salesrep knew about the 'map problem', and he told me they just got some new units in. We checked the package, but it had the 'V8'.
So I went to Sears, but they also only had units with old maps.
Well, lets try Best Buy. They had units with old maps, and with new maps, both for the same price (399)...unbelievable. Since they pricematch, I got it (a unit with new maps) for $299.


Reply author: OTACORB
Replied on: 21 Jun 2007 06:27:01
Message:

quote:
Originally posted by snj1013

I guess I'll return mine to costco. I purchase online at costco.com 2 weeks ago when they were selling for $499.



I would rethink bringing yours back, you got a GREAT deal! For those of us that paid full price though... bringing it back is certainly an option worth considering.


Reply author: hufaunder
Replied on: 21 Jun 2007 08:09:59
Message:

Well, if you need the unit immediately then you should have paid the $499+$75. Fact is, Garmin is very expensive and prices are colapmsing. I am not saying that you should wait forever but if you don't need the unit right away it's better to wait. In my case, I need the unit no later then end of Septemter. Therefore, it makes a lot of sense for me to wait for the next map version.

The only big issue here is that if I buy a GPS from Garmin I have no way to know what map version I will get. I might get something from 10 years ago (ok, I am exaturating) and Garmin will refuse to give me an up-to-date version of the map (the official version at the time I bought the unit). That REALLY sucks.


Reply author: smiley1081
Replied on: 21 Jun 2007 08:12:34
Message:

quote:
Originally posted by danham

Pretty soon they'll start pre-dating them like magazines: Get your 2009 map version NOW (in 2007).


yuch, two weeks ago I received the August issue of the Proceedings of the USNI....

quote:
Originally posted by beurden

I do live north of Atlanta, where a lot of new construction is going on...I need new maps.


About three years after the works ended, I'd say, so that they will have time to seep into the maps.

BTW, two weeks ago I was driving along the Via del Mare and Via Ostiense (two one lane road running parallel for about 30km, making a single two lane road is too intelligent), and my nuvi told me to taks a few crossings which have been closed ten years ago...


Reply author: blane
Replied on: 21 Jun 2007 12:49:12
Message:

Is there anyone here who has not experienced buyer's remorse when they found that the latest and greatest version of some electronic device that they just purchased was replaced by a newer model a month later? This is the age of electronics folks. No technology (or map database) stands still. That does not mean that the most available version isn't great. If you want the technology, buy it. If you don't, live with a foldout map.


Reply author: smiley1081
Replied on: 21 Jun 2007 15:10:11
Message:

Blane, About 30-35 years ago my grandfather gave my father about 200000 lire, at the time it was a lot of money, a good part of a car.

My father, always interested in new technology, decided to buy himself [suspense] AN ELECTRONIC CALCULATOR![/suspense].

He shopped around, and chose a Texas Instruments TI-51, which was REALLY the bleeding-edge, and it cost him the whole 200000 lire.

After two months, TI lowered the price to 20000 lire.

My father was surprised by the fact, but not unhappy, as it meant that the tech was coming to the masses...

BTW, the '51 still works!


Reply author: NanaimoRick
Replied on: 21 Jun 2007 16:05:41
Message:

I agree Blane, a couple of years ago I bought a state of the art Sony HD television after months of research and paid over $3000 for it. Within months the price was down a third and now I can buy a bigger one, half the depth and 1/4 of the weight with a better picture for less than half of what I paid. The upside, I have had 2 years of unbelievably great HD television which was worth every penny of what I paid for it.

One other story. In December of 2005 I paid almost $900 Cdn for a Nuvi 350 which I can now buy for half that price. Again, 18 months of using a device that I don't know how I could have lived without was worth the price.


Reply author: danham
Replied on: 21 Jun 2007 16:17:28
Message:

At the risk of fanning the flames [g], while I agree with the sentiments expressed so far about new technology, to me this is a packaging/labeling issue. Garmin has unnecessarily earned a lot of customer ill-will by failing to clearly mark what map version is in the box. That in turn frustrates honest retailers and encourages dishonest ones.

I might still choose to buy the "obsolete" version at a discount ($75 strikes me as appropriate [g]), but as a shopper I want full disclosure.

-dan


Reply author: darthvalidus
Replied on: 21 Jun 2007 17:43:50
Message:

Blane and NanaimoRick, I know you guys think that some of us are a picky lot, indulging in a lot of nitpicking, but you are both missing the point. Let me start with the GPS device basics. A GPS device comprises of three main parts 1) The routing algorithms and the interface (Garmin rules in this category) 2)The GPS chipset (Most of the GPS devices in the market today uses SIRF III, or MTK) and finally 3) the MAPS (Usually Navteq maps or Teleatlas). Given that most GPS models use the SIRFIII chipset and use Navteq or Teleatlas maps, the only differentiating factor is the routing algorithm and the interface. I am paying a premium for this alone. Most of the other extras thrown in like the traffic routing, MP3 and Bluetooth have started to appear in many of the GPS models available today.

Given this background, I would expect the nuvi 660 to come with the latest maps and the SIRF iii chipset. Please understand, that we aren't paying less for an older version of the maps. The nuvis are uniformly cheaper than what they used to cost earlier. I am peeved by the fact, that I have been given a great GPS device with an older version of the maps, and that I need to pay a $75 charge for a map upgrade. If all of us were treated equally, and given an older version of the map, then I have no complaints. But when some of us get the latest version of the maps, and others don't then it isn't just fair.

NanaimoRick, My final price was $469 (shipping was free and I don't have to pay sales taxes). Some of the folks had to pay shipping and sales tax on top of the $499 price from Costco.com. I am tempted to keep my device, and might still end up keeping it. But, if one is willing to wait for a few months, then one will get a considerably better deal, than the one I got. For starters, lets say I am willing to wait until thanksgiving. There are sources that predict that Amazon will sell the GPS for around $500 this thanksgiving. If one snags the Amazon Amex Wishlist 25% off certificate, one will be able to buy the GPS for $375 shipped (shipping is free). My dilemma is should I wait until thanksgiving to get the latest version of maps in the Nuvi 660 and buy it for $375, (or $425 for the nuvi 680), or should I suck it up and start using what I have for this summer ( I plan to do a lot of driving this summer).

So the truth is most of us do have a choice, between buying the same device with the latest version of the maps for much less. I just wanted to make that point. Sorry for the really long winded response.

Thanks,
DV

EDIT
----

Danham, The Nuvis are not being sold for a discount as a result of the older maps, rather, the prices have come down as a result of competition. That said, I concur with your sentiments

Smiley1081, I love the analogy but it doesn't apply to the current scenario. Lets say your father bought a TI calc recently, for 200k lira, and the prices drop to 20k lira within a week or month of the purchase, then most retailers have a policy of returning the price difference (your father would have got 180k lira back). In the current situation, folks who have bought a nuvi with the v8 map version during the last 10 days are starting to realize that others have bought the same device for the SAME PRICE from perhaps the SAME RETAILER with a newer version of the maps. That is the crux of the problem. Enuf said.


Reply author: danham
Replied on: 21 Jun 2007 17:58:15
Message:

DV:

I don't think you or anyone here is being "picky;" I think these are legit issues to be discussing.

However (taking off my Moderator hat), I don't agree with your statement about "fairness." It is not Garmin's (or any company's) obligation to provide certain features in certain models. If they blow it, you can vote with your wallet. Ditto for new versions of software or hardware. What computer company would guarantee you a free upgrade to the next OS when you buy today (except perhaps as a special promotion)?

As I said above, this really boils down to labeling and openness. As always, buyer be smart and beware.

That said, I do understand the dilemma and I know what I would do: buy now and then perhaps wait one full cycle before buying new maps. That puts you on an equal footing with most folks dollar-wise and does not deny you use of a nuvi this summer. The changes are nice to have, but hardly a deal killer for most trips. I'm still using 20-year-old Topo maps that do the job just fine for my uses, for example.

-dan


Reply author: jotne
Replied on: 21 Jun 2007 18:15:35
Message:

Garmin have only one goal.
Make as much money as they can for their owner.

To do that, they try to make products that do not last forever, and make maps that they would make money on.

If Garmin made the ultimate GPS with perfects maps, they would only sell one to every GPS user.

Not sure if all they do is the best to do, and we can like it or not.

It would be interesting to see how much they make on GPS hardware compare to maps..


Reply author: OTACORB
Replied on: 21 Jun 2007 18:43:02
Message:

Oh I think we've all expereinced buyers remorese. Most of the times it is on products that we have no option to do much about. Sort of like buying a computer and then finding out the next model has come out. The difference is that I have no option to return the computer, but then maybe I do. (Yes I've done this before too) I did have an option to return the Garmin and I did. I think the key here is the level playing field and them properly marking the packaging so that I can make a choice. Had I purchased mine months ago and gotten good use out of the current maps I'd have no complaints. But buying today means hit or miss as to rather you get older or newer maps. There is nothing wrong or right about wanting to buy a device with the latest maps so you get a decent period of time with current maps. It is our right as consumers to make our own decisions about what we will do in this matter. I made mine, others will make theirs. There are many here that clearly do have buyers remore. There are clearly many here that think they should just deal with it, I do not if they have an option not too.

Why do most bigger retailers such as Best Buy and Circuit City, price match? Why will they give you money back if they sell it cheaper than you purchased it for in a 30 day period? Why? it's called a level playing field for thier customers. They understand the importance of this. Sorry guys I don't agree with the suck it up approach or the ole analogies. Today consumers are much more educated about the products they buy, mainly because of the internet. Most of us will buy again, but we'll just wait till we know we can get the newer maps and get to enjoy them for a good period of time before being faced with having to upgrade or not (again our choice).


Reply author: Helipilot
Replied on: 21 Jun 2007 20:14:23
Message:

quote:
Originally posted by danham

DV:

I'm still using 20-year-old Topo maps that do the job just fine for my uses, for example.

-dan



Thats because the topography changes over MILLIONS of years and then not even enough to warrant a map upgrade. Paved roads are a whole different thing.

One question I have not seen asked. Will the POI's be updated as well?


Reply author: danham
Replied on: 21 Jun 2007 20:30:17
Message:

While your geology is right on, you are missing the fact that the Topo maps include lots besides rocks and hills, like marine navaids, roads, trails, all of which do change faster than geologic time, but perhaps not as fast as subdivision roads [g].

Past CN NT map updates have included some POI updating, but as noted elsewhere, the data sources for that are so varied that the reliability of the updates is far from perfect.

-dan


Reply author: Rellik
Replied on: 21 Jun 2007 21:09:33
Message:

The problem with the TV and calculator analogy is we are not talking hardware. That would be akin to Garmin putting either a 660 or another Nuvi in a box labeling it Nuvi GPS and selling it for $850. What do you get when you open the box? a 660 maybe a 350?

Garmin obviously has the right to charge for map upgrades. However, if they want to both ship and charge for the latest version they have 2 options in my mind. 1. Provide a free upgrade to everyone who purchased a device once Garmin has started shipping the new maps. 2. Do not upgrade the maps on any existing product line and charge everyone who buys a device the $75 to upgrade.

I have had my 660 since it came out. I would not expect a free upgrade to the maps, but this situation different. Here we have consumers being over charged for an inferior product. Sure they will fool some uninformed consumers (who if they find out what is going on will probably get upset and look elsewhere for there next purchase). The behavior they are driving to informed consumers is to purchase and return anything with old maps.

On the bright side this may drive up Garmin's stock of refurbished devices. Less time to wait for a repair, and maybe some nice deals at the Garmin outlet :-)


Reply author: ericsgr
Replied on: 21 Jun 2007 21:37:00
Message:

I agree. Another way to look at this is that yes........I just purchased my Nuvi 1 week ago. I checked and yes........it has v8......HOWEVER, I paid $570 for my Nuvi. Many places are still selling them for $899. So even if I have to pay $75 for the newer maps, I still feel like I got a great deal. And for someone that purchased it when it first came out they probably paid upwards of $1000 for the 660.
Furthermore, you have to realize the rediculous amount of research and work that goes into map making and updating......think about it. I use the same explanation when people complain about how expensive Microsoft Office is. But when you know a thing or two about computers and programming and you have used all of those programs in that suite you realize how unbelievably powerful all of those programs are and subsequently how much work and programming and research and testing must have gone into it.........then $500 + doesn't seem all THAT expensive...........just my .02


Reply author: blane
Replied on: 21 Jun 2007 23:24:25
Message:

u078356 has a very interesting post here:

http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=89421


Reply author: RedRover1
Replied on: 21 Jun 2007 23:25:23
Message:

ericsgr,
I respectfully disagree. Office is way overpriced as you can see how much profit it generates in Microsoft bottom line. NAVTEQ isn't doing bad at all as millions of new gps navigators are sold in addition to customers like Google, governments and the private sector. The only difference between Microsoft and NAVTEQ is that NAVTEQ doesn't have a monopoly on mapping due to TeleAtlas.


Reply author: blane
Replied on: 21 Jun 2007 23:49:13
Message:

I wonder how many hundreds of thousands of folks purchased a computer early this spring, only to find that Windows Vista was on the machines sold the following week. Those folks now see Windows XP displayed on their screens when they boot up. They still have a fine machine, that will do virtually everything that the latest OS will do, but they aren't going to get a refund from the company that sold it to them.

Hey, I'm interested in buying a new Honda Accord. I just happen to know that the first year of the 8th generation Accords, the totally redesigned 2008 models, will hit the dealers' lots in early September 2007. I'll bet that most of the thousands of folks who are buying their 2007 models have no idea that they are buying the last model year 7th generation design. Lots of them will no doubt be upset when they think about how they might have waited. At least they will be saving lots of dollars during the fire sale that they've not been informed of. The salesman, even if he knows, isn't going to volunteer the information. Happens with all brands of cars and any other product that you might consider buying. Mapping databases are no different.


Reply author: hufaunder
Replied on: 21 Jun 2007 23:57:08
Message:

[SNIP]

Well, it's more like going to buy a Honda Accord for a fixed price but you don't know what options you get. Some guys might get power windows, central lock, AC, GPS, etc and you get hand crank windows, no AC, no GPS, etc. for the same price. If you want the options of the other guy you have to pay for the upgrades.

That's what Garmin is doing. You know you'll get a 680/350/200/etc but you don't know what map you'll get. One person might get the new map and even if you buy 1 month later you might get the old map for the same price. If you want to upgrade you'll have to fork out $75.


Reply author: ericsgr
Replied on: 21 Jun 2007 23:59:44
Message:

We'll have to agree to disagree I guess. $75 isn't that bad when you consider what you are getting in my mind. Also, these are very intelligent people creating these maps (i.e. highly payed people I'm sure) so they have to get paid somehow. Obviously, it was costing Garmin money to offer free map updates. I don't get the feeling they are just soaking their customers....there was a good reason for the change. Why would they do something like that that is surely going to anger a LOT of people if it truly weren't necessary.
As far as Microsoft, I don't think you can classify it as a "monopoly" really.........The only reason they make so much money off of their software is because EVERYBODY uses it........and the only reason EVERYBODY uses it is because no one has come out with a superior product (a matter of opinion perhaps). Either that or they have not successfully marketed it as Microsoft has. It's simple really.........come out with a superior product and market it better than Microsoft. It's a hell of a challenge.......but no one is being squashed or suppressed from doing it. Let's face it FireFox is catching on.....wouldn't ya say? Many already feel that it is superior to IE and word is starting to get around. The trouble is that many pieces of software like that are open source and thus it is available for free (Linux, FireFox, etc.). It is almost just a hobby for people. But companies like Microsoft have developers that work for them and they have to pay them (same goes for NavTeq).......so when they charge anything for their product they look like the bad guy. It's all in the name of capitalism.......which is why America is where it is.......I am fine with it.

Sorry for the slight thread drift.


Reply author: blane
Replied on: 22 Jun 2007 00:14:01
Message:

The updates will apparently be only $65. See the link five posts up.


Reply author: ericsgr
Replied on: 22 Jun 2007 00:19:41
Message:

Maybe this is part of their tactic.......lol. Maybe they were thinking of charging $25 for map updates but they knew that was going tick so many people off......so they leaked the info that it was going to be $75.........then they lower it to $65.......next month we will here that it is actually $45......and when they come out with it, instead of us getting all pissy over the $25 we will be jumping for joy ......lol.


Reply author: OTACORB
Replied on: 22 Jun 2007 02:24:08
Message:

quote:
Originally posted by blane

I wonder how many hundreds of thousands of folks purchased a computer early this spring, only to find that Windows Vista was on the machines sold the following week. Those folks now see Windows XP displayed on their screens when they boot up. They still have a fine machine, that will do virtually everything that the latest OS will do, but they aren't going to get a refund from the company that sold it to them.



Thank you Blane, you just made our point better than we could have. The real deal is that if you bought an HP, Dell, or any brand with XP on it up to 3 months before Windows Vista was released or 3 months after it was released. You got a free upgrade to Windows Vista!

No one can tell me that Garmin isn't making enough on these devices to be able to give one free map update. Sure they are paying for the maps, but considering their prices compared to other GPS devices that sure seems to be built in. Now prices are coming down, but I don't think it's because of them no longer doing map update. No they are getting their butts kicked at retail.


Reply author: danham
Replied on: 22 Jun 2007 02:38:54
Message:

OK folks, let's keep this non-personal, respect everyone's point of view, and stick to the issue, which is map upgrades and Garmin's policy.

I don't see anyone here who is 100% right or wrong (including me [g]), so let's disagree politely and not tell anyone to abandon their point of view just because we disagree with it.

Thanks.

-dan


Reply author: M_K
Replied on: 22 Jun 2007 02:50:13
Message:

OK, I'm going to stick my neck out and jump into the fray as a newbie but won't be commenting on the merits of Garmin's tactic. Please be gentle! :)

I'm a GPS newbie (but I am technical so I know the technological gee whiz behind it) and ventured into the market with a Tomtom ONE last week from Circuit City. Yes, I know CC has an aweful policy of a 15% restock fee for GPS units but I had $150 worth of CC gift certficates that were expiring at the end of this month. So, I can't wait and I can't take my business elsewhere.

I've read some of the negatively of the One but bought it any way because it has a richer feature set than a Nuvi 200 (aples to apples, kind of, I know the $100 difference). Since I'm in the NYC metro area, how often do they build new roads???? :)

Well, after a couple of routings that make you say "WHAT?" and an incident where it told me I've reached my destination in the middle of the George Washington Bridge in NYC, I said enough. Oh, the POI listing was awful, only phone number listed.

So I took it back to CC and was convincing enough to show it was an inferior product that they waived the 15% restock fee. I ended up with a Nuvi 200. With all the rave reviews of Garmin's routing engine, how can I go wrong.

I did stumble upon this thread before exchanging the Tomtom so I know what to look for on the Nuvi box. The CC near me only have the blister packaged v8 version (box unopened as of this posting but all the markings on the box it points to a v8 and not a 2008 unit). So given my contraints above I had to puchase the v8 version. (I probably won't open it until tomorrow but I will post back on what I find.)

The 200 was on sale for $350 and I got a 10% off coupon due to AAA membership and adding in my gift certificates, the bottom line for me was less than $200, tax included. Not bad!

Now, here's my question. :) Just exactly what is the difference between v8 and 2008? Does any one know? Since I'm in the metro NYC area, they don't even have room for houses let along new roads. Should I be running around to other CCs tomorrow and request to search their stock for the 2008 units? (I think I can swap stock for stock between CC stores.) Is it even worth the gas? :)

I wonder if this is psychological like gas prices. Oh look, down the road gas is $0.03 per gallon cheaper. If you do the math, that's only a 60 cents difference for a 20 gallon fill! Psychologically it feels better to go to the cheaper station.

It all depends on what the difference is between v8 and 2008 and whether it affects your area or areas that you travel to.


Reply author: OTACORB
Replied on: 22 Jun 2007 03:10:32
Message:

Hi M_K welcome aboard!!

The thing is no one really knows what the differences are between the v8 and 2008 maps. Surely the POI's should be somewhat updated, but those are never perfect anyway. Given your location and where you'll be using it. Along with the deal you got, I'd say I wouldn't worry about running around looking for the 2008 maps.

In my opinion these newer maps are important only if you live in an area that has newer roads changes over the last 2 or 3 years which may actually make it into this update. Garmin or NavTeq whoever does their POI's could certainly do a better job. Heck I think the dog cheap MIO's have better POI's than the Garmin.

Like I said in previous post if you got a GREAT deal, then it's crazy to worry about the newer maps. If you paid full retail and you just got it, that is another story. But the things to consider is your area or the area you'll be using it. Has it changed much over the years. If not then the maps probably aren't an issue.


Reply author: danham
Replied on: 22 Jun 2007 03:21:54
Message:

M K:

Welcome to the forum.

I think OTACORB summed it up nicely. I wouldn't sweat the v8 vs. 2008 question in your circumstances.

-dan


Reply author: M_K
Replied on: 22 Jun 2007 03:23:01
Message:

Thank you for the welcome Otacorb and Danham. I think I will like here! I like all the civil discussions w/o turning into personal attacks like some other forums I've been to (not GPS).

One thing you said piqued my curosity. You don't think Garmin's POIs are good? I didn't thing the Tomtom was all that great due to the lack of full address and direction. Do you mean there's not enough POIs in their database? I thought the Nuvi line has 6 million POIs.

You could build your own or add to it, I think.


Reply author: OTACORB
Replied on: 22 Jun 2007 03:42:48
Message:

Well I don't want to mislead you into thinking they aren't good. They are good, but businesses close, new ones open... can you imagine trying to keep up with that? There is just no way you could, but you'll hear stories were a business has been closed for 2 years still showing up, no biggie really. I would give Garmin a 3.5 out of 5 for their POI listing.

The beauty of the Garmin is the ability to use MapSource and create your own custom POI's. I do this a lot and it is even more cool that you can get them to show up in Categories. Example: I operate a dozen or so clinics, so I have my clinics all listed in their own category. Friends, Family, Vacation Etc. You can add till your hearts content and then using the Garmin POIloader... Put them right on your GPS. If you don't care about categorizing them, you can even put them on their dirctly from the MapSource Software. Pretty Cool! :)

Say I need to send a co-worker or employee to a specific clinic. I just hand them my Garmin and they take it from there. It has made my life so much easier than drawing out directions. LOL I do have some employees that have brought me their Garmins to add the custom POI's on them. Its a lot of fun!


Reply author: Timon
Replied on: 22 Jun 2007 07:00:42
Message:

I ask garmin about this, very long letter to Marketing, and here is what I got back.


Thank you for contacting Garmin International, I will be happy to assist
you with your inquiry. We purchase our maps from a third party mapping
company, the rights to these maps and royalty fees prevent Garmin from
offering any free updates.

With Best Regards,


I don't believe them.


Reply author: jotne
Replied on: 22 Jun 2007 07:26:32
Message:

2008 is now out on Micro SD

http://forums.groundspeak.com/GC/index.php?showtopic=166414


Reply author: hufaunder
Replied on: 22 Jun 2007 08:50:22
Message:

Well, here is my point of view and the different kind of scenarios:

1) From what I gathered, in the past you could buy a Garmin GPS, not register it until new maps are out, then register it (possibly up to 1 year after you bought it) and be able to upgrade to the new map within 90 days. Thats great for the customer but if I were Garmin I would consider this abuse. I would certainly try to stop this.

2) A new upgrade is possible only if a new map is available within x days of purchasing the unit. The point of reference would not be when the unit was registerd but when it was bought. Proof of purchase has to be submited. This scenario would be great customer support worth paying a premium.

3) A customer is eligable for a free upgrade if he purchased a unit with an old map and at the time of purchase a newer map was available. That would be a good/reasonable customer support.

4) Do not tell on the box what map version the unit has. Do not offer any free upgrade to the map that was current at the time of purchase. mMake the cusomer pay for upgrades even if the map was already outdated when it was purchased, i.e. newer maps were available.

Garmin jumped from 1) to 4). That really makes me wonder why anybody should pay a premium for a Garmin unit. If they would offer 3) I'd already be happy (despite the fact that many companies go for 2) including Microsoft)


Reply author: blane
Replied on: 22 Jun 2007 13:19:04
Message:

Since it has been in several posts in this thread, just for the record POI = Point Of Interest. There is no such acronym as PIO used in the GPS or navigation world.


Reply author: OTACORB
Replied on: 22 Jun 2007 15:38:18
Message:

hufaunder, I would actually be okay with scenario number 2. If you buy a Garmin and there are new maps available, you have 90 days to upgrade for free. I do agree that number one was a loop hole just dying to be closed. I also can't help but wonder if much of the reason they changed their policy was because of so many doing this. But who knows. Now that was a worthy post! :)


Reply author: berniekorczyk
Replied on: 22 Jun 2007 18:15:31
Message:

hufaunder, I think you summarized it great! I think you should write the VP of Garmin Marketing at xxx@garmin.com [EDIT - NON PUBLIC EMAIL] and present your summary.

I have a lot of gift certificates to The Sharper Image and want to purchase a Nuvi 680. I live in an area where there are a lot of new roads and freeways over the last serveral years, so the new maps would really benefit me. I don't think it would be fair to purchase the 680 for $899 after the new maps were released, not know what version of maps were included, find out that they were the old maps, and be forced to spend another $75 for some new maps that someother person may have been lucky enough to get for "free" becuase they were already loaded on their unit!


Reply author: NanaimoRick
Replied on: 22 Jun 2007 19:23:52
Message:

quote:
Originally posted by OTACORB

hufaunder, I would actually be okay with scenario number 2. If you buy a Garmin and there are new maps available, you have 90 days to upgrade for free.



That is pretty much like the old update policy was. For example, last year the update to V8 was announced on in April 2006. If you bought your Nuvi after that date and it came with V7 maps your update was free.

It seems to me that Garmin is causing them selfs a lot of unneeded grief by charging everyone to update. Last years policy seemed so simple why change it? On the other hand as far as I can tell Garmin hasn't 'officially' announced v2008 yet although it is appearing on new units (this also happened last year) so we may still see some change regarding newly purchased units.


Reply author: M_K
Replied on: 22 Jun 2007 20:02:52
Message:

Just an update. I went to another Circuit City in the neighborhood as I passed by on the way to some place else. I decided to check to see if they have any of the Nuvi 200 with the new map. They only had two in stock and both have the rotated "v8". The sales associate was very friendly and he said he knew about the new Garmin $75 policy (but not the "v8" tell tale sign) and he said people are delaying their purchases until they know that there's a 2008 map inside.

Since I still haven't opened mine yet he suggested that I return it and get a CC gift card and repurchase it when the pipeline is flushed out a bit. He doesn't know when they will get the new ones. I didn't even think about this so thanks to him, unless the new stock arrives in 14 days, I think I will return it and hang on to my money until the new models arrive.

He was understanding and said it was a dumb move to have the purchaser pay an additional $75 on top of the $400 that he or she just paid for the unit (assuming it's v8 obviously).

Oh well, not exactly a lost sale for Garmin but a delayed one.


Reply author: darthvalidus
Replied on: 22 Jun 2007 20:58:34
Message:

YOU HEARD IT HERE FIRST. I have got great news for those of us who bought a Nuvi this month with the V8 version of the maps. Because of the recent deluge of phone calls Garmin is reconsidering its current decision not to provide an upgrade. In my case, I will be provided with a free upgrade when the 2008 version when it becomes officially available. Here is what happened.

I called up Garmin customer service and very politely told the rep that I bought the Nuvi this month, and found that it had the v8 maps, and that some of the nuvis were shipping with the 2008 (v9) maps. I told her that I am aware that Garmin had instituted a new policy last month, where Garmin won't provide free upgrades anymore - even if someone were to buy a nuvi product with an older version of the maps AFTER a newer map version came out. I told her that there is no way for me to determine whether the nuvi had the latest version of the maps or an older version. She confirmed my observations, and said that unfortunately there is nothing much she could do. I told her that I thought that the nuvi was a great product and don't plan on returning it, but that I would like to air my grievance to the customer service manager. She told me that she will connect me to her supervisor, and put me on hold. After a few minutes, she came online and said that Garmin is reconsidering its current "no free upgrades" policy, and that I should go ahead and email tech support with her name on the subject line, detailing the free map upgrade conversation. I had already registered the product, so she told me to send the registration number, and the serial number of the product.

I am very pleased by this development. We had a very interesting discussion in this forum, and I thank you all for your views. I strongly encourage the rest of us who bought the GPS recently to follow the same strategy that I have used. Please be polite, and please request to speak to their superior. Or better yet, wait for a few days, for Garmin to announce its new map upgrade policy.

Hufaunder, I couldn't have put it more eloquently - your argument nails my beef perfectly. Blane thank you for your views. I hope you see how persistence, and not accepting the status quo, really pays off. I am not revealing the name of the rep for privacy reasons.

Thank you all for participating in this thread and keeping the conversation civil and friendly.


Reply author: danham
Replied on: 22 Jun 2007 21:02:34
Message:

Nice job and thanks for sharing the info with us.

-dan


Reply author: M_K
Replied on: 22 Jun 2007 21:05:50
Message:

darthvalidus,

This is excellent news! Can you clarify? Were they hinting that they might change their policy or did they do you a favor by giving you the free upgrade because you were nice? I rather wait than do a song and dance number for the supervisor.

Now there's hope that I can finally open my Nuvi (I bought it from Circuit City where there's a 15% restock fee). Do you know how hard it is to keep it in the box unopened until there's decision on this matter????!!!!! I had to keep it in a black bag so I don't look at it every time I walk by! :)

Bummer! I just called Tech Support and told them that I got a Nuvi 200 yesterday with the v8 maps, which I did, and that I've "heard" on the internet that for me to get the 2008 maps I need to pay $75 regardless of when I bought it. Patrick on the phone confirmed that and he would not budge and stuck to the company policy of $75/update no if's and's or but's.

I did voice my objection to paying $75 in addition to the $400 that I paid for the unit (well, I paid less with coupon and gift certificates but he doesn't need to know that). He tried to make me feel better by saying that the v8 maps aren't that old - only 2006 (I think that's incorrect). One thing I didn't do was to ask for a supervisor because I still have an option to return it back to CC since I didn't open it yet.

Fun game! I'll just be patient and wait this out. :)


Reply author: darthvalidus
Replied on: 22 Jun 2007 21:26:02
Message:

Danham, Thank you for moderating this wonderful forum.

M K, I had to wait for 10 excruciating days before my Nuvi was shipped to me (Shipping was free for me). I just couldn't get around the fact, that I wanted to return this wonderful product, because of their map policy.

The exact words used by the Rep, was that Garmin was "considering making some changes to its current map upgrade policy". That was when she offered a free map upgrade - when the 2008 maps are officially available. I suggest you call Garmin support and request speaking to their supervisor regarding your concerns. Though you have to wait 15-20 mins before you can speak to a rep, all the effort is worth it.


Reply author: Squeek
Replied on: 23 Jun 2007 00:23:26
Message:

I just got a NUVI 350 from Costco.ca and it has the 2008 map.


Reply author: blane
Replied on: 23 Jun 2007 00:24:46
Message:

Great going darthvalidus. Clearly the folks at Garmin monitor this board and all of this noise is reaching those who consider such policies. Lots of emails, letters and phonecalls should press the point home for you new purchasers. Good luck.


Reply author: Lightninrod
Replied on: 23 Jun 2007 01:33:41
Message:

Hope Garmin is listening and going to the right thing. My 3 week old 660 has the older version of the maps.


Dan


Reply author: M_K
Replied on: 23 Jun 2007 01:43:00
Message:

Speaking about e-mails I want to send them one but I can not find an e-mail address at all on their web site. Does anyone know where I can send my complaint? I'll be glad to write a one.

I'm better at e-mail than chatting with a person. Besides, e-mail is more for the record whereas a conversation can be forgotten easily.


Reply author: gt7486c
Replied on: 23 Jun 2007 01:49:09
Message:

I called Garmin today and complained that my nuvi 660 that I got yesterday did not have 2008 maps. The agent clearly knew the whole issue, but was firm and unappologetic about the $75 upgrade fee. I told him it would be cheaper to give me the update than for me to keep returning and reordering the 660 (from Amazon), but he didn't buy it.

I couldn't find Garmin's email, but I did find this page where you can submit your questions:
http://www8.garmin.com/contactUs/techSupport.jsp


Reply author: Newmon
Replied on: 23 Jun 2007 01:59:23
Message:

A previous post gave the name and email address of the Garmin VP of Marketing. Hoping that this is correct I just send the following email to xxx@garmin.com [EDIT - NON PUBLIC EMAIL]. I'll let you know if I get a response.

"Dear Mr. Kelley

I am a customer who just purchased a Garmin Nuvi 660. I believe you are the VP of Marketing at Garmin and I am writing directly to you in the hope that you will personally respond to my request to clarify your map update policy under the following unique circumstances. My Nuvi 660, s/n xxxxxxx, was ordered from Costco on June 6, 2007 and shipped directly from Garmin a week later. This unit has North America v8 map installed. Other customers who also bought from Costco that same time have reported that they were lucky enough to receive units with a more up-to-date North America v2008 map installed. I understand your stated map update policy is to charge for upgrades even if purchase was made the day before an update is released. However, under these circumstances, where your company was shipping to other customers the same Nuvi 660 with the latest map while at the same time shipping me a unit with an obsolescent map, would you please confirm that my unit is eligible for a free one-time upgrade to v2008.

Sincerely"


Reply author: darthvalidus
Replied on: 23 Jun 2007 02:39:24
Message:

Blane, Thank you for your kind words.

M K, Garmin's Tech support email address is [EDIT - AGAIN, DO NOT POST NON PUBLIC EMAILS - USE THE FORM ON GARMIN'S WEBSITE TO CONTACT THEM]

gt7486c, I got lucky in my 5th attempt. Try to reach the supervisor or Customer Support Manager.

Lightninrod, I believe Garmin released the V9 maps unofficially last month. Try your luck, and call up a few times. I believe an official change in policy is imminent.



Reply author: M_K
Replied on: 23 Jun 2007 04:30:34
Message:

quote:
Originally posted by gt7486c



I couldn't find Garmin's email, but I did find this page where you can submit your questions:
http://www8.garmin.com/contactUs/techSupport.jsp




Thanks! I just sent them my "opinion".


Reply author: jotne
Replied on: 23 Jun 2007 08:22:39
Message:

Garmin support email:

support [@] garmin.com
techsupport [@] garmin.com
mapsupport [@] garmin.com

Not sure what is the different beteen the two first, but the do answer both. All this I have found public around www.garmim.com


Reply author: gt7486c
Replied on: 23 Jun 2007 13:15:22
Message:

I just got an email reply from Matthew:
"I would suggest you wait until you know the new map upgrades are out. I
apologize for the issue you are having but there is nothing I can do
about that. No one else has access to those updates yet. So you are
getting the same thing everyone else is. You can check the website
frequently as the new updates will be on there soon."


Reply author: publicpersona
Replied on: 23 Jun 2007 15:08:54
Message:

I got a prompt, courteous reply stating that although some new units were appearing with the new maps, that no upgrade path even exists yet, so it is premature to be asking about it. However, they did seem to understand my frustration at having just purchased a unit based partially on their upgrade policy and then finding out it was changed. I would encourage those that have a legitimate concern to contact Garmin - it seems they are listening.

As an aside, is there a way to tell if a particular new highway is included in the new maps without first buying it? like a website equivalent?


Reply author: M_K
Replied on: 23 Jun 2007 15:25:28
Message:

quote:
PER OUR FAQ, PLS DO NOT QUOTE MSG DIRECTLY ABOVE. THANKS.


I don't think you can. I would suggest you take a look on this thread and see who has the 2008 maps on their units and kindly ask them via e-mail or PM to look it up for you.


Reply author: RedRover1
Replied on: 23 Jun 2007 15:42:18
Message:

quote:
As an aside, is there a way to tell if a particular new highway is included in the new maps without first buying it? like a website equivalent?


You can, go to this link http://www8.garmin.com/cartography/ and select the Map in Mapsource viewer. The only problem right now is that the 2008 maps aren't available yet to view.


Reply author: danham
Replied on: 23 Jun 2007 15:44:13
Message:

quote:
As an aside, is there a way to tell if a particular new highway is included in the new maps without first buying it? like a website equivalent?


There is: Garmin's map viewer at:

http://www8.garmin.com/cartography/ontheRoad/

-dan


Reply author: M_K
Replied on: 25 Jun 2007 16:54:12
Message:

Here's what I e-mailed to Garmin about their latest maps policy (typos and all!):

I'm a first time Garmin customer due to the many recommendations from
friends that Garmins are the best out there.

I literally puchased a Nuvi 200 yesterday for $399. I'm very happy with the unit and started to browse the internet for new POIs and apps when I came across the change in Garmin's maps update policy.

The unit that I purchased yesterday has the v8 maps. Now I'm hearing
that some of the units that people are buying now have the new 2008 maps preloaded. This is not just rumors as people have posted screen shots showing the 2008 maps title.

When I inquire about upgrading I was told that it would cost me $75 even though I bought the unit YESTERDAY. It's absurd that I pay $400+ and then to be demanded an additional $75 to get the latest maps.

Granted maps will never be up to date due to the changing world around
us. However, the point I'm trying to get across is that others who are lucky enough to have 2008 ,\maps preloaded have an advantage over me who has the v8 preloaded, and that is they DO NOT have to pay an additional $75. Why should my unit cost $75 more????

There's also no way to tell from the outside box whether the units
inside have v8 or 2008 maps preloaded thus taking the control out of the purchaser. There is a rumor that there is a rotated "v8" next to the UPC for the v8 units. I don't know if this is true (is it?).

I beg Garmin to change their policy as it is totally NOT consumer
friendly. I know Garmin exits to make money like any business.
However, this is more than that and not treating your customers right
can only harm your future business.

I for one will be monitoring any updates. If the policy stands before
my return period I will be returning my unit to the store for a refund.

I really do not want to do that as it's a great unit.

Thank you for your time and please raise this to upper management.
Hopefully Garmin will reconsider and treat their user base right!

And this was their reply:

Thank you for contacting Garmin International,

Unfortunately the policy for map updates will stay as it is. I have
routed your message to our mapping department for further review of your issue.


Reply author: jamesfedwards
Replied on: 25 Jun 2007 18:16:40
Message:

I am in the same boat as you - a brand new Nuvi 350 received on Friday with the old maps on it. I will be returning it later this week. Expect to see a flooded market of refurbished Nuvi's with Version 8 maps soon.

This is very disappointing for a first time GPS / Garmin purchase.


Reply author: NanaimoRick
Replied on: 25 Jun 2007 18:22:02
Message:

Probably won't see to many 'refurbished' Nuvi's with V8 on them since Garmin will probably put 2008 on them before they are sent out as a refurb. Refurbs are usually sent out when a unit is sent into Garmin for repair. I think they find sending out a refurb is quicker and easier for the customer (and Garmin) than trying to repair the returned unit in a timely manner. I believe they are normally shipped with the current software updates and maps installed. Again this is probably easier than having to maintain various versions of the maps just to satisfy the need of a realitively small number of repair returns.


Reply author: OTACORB
Replied on: 25 Jun 2007 19:31:51
Message:

When my son sent his Nuvi in for repair, it had the older v7 maps. We were sort of expecting when he got his replacement that it would have the newer maps. Guess what? That sucker has v7 maps as well. So, I am not so sure they automatically upgrade these for repair replacements. However, I do think if they are selling them in retail as a refurb they probably do update them. This was 9 months after v.8 had been released.

Clearly their previous policy vs their new policy was a dramatic turn of events. I could have understood them making changes to the current policy to prevent folks from sitting on their registrations in leu of new maps. I think a reasonable change would have been to do the 3 months prior or 3 months after a map up date is available you get it free. Otherwise, you must pay and this is based on your receipt when you purchase it, not when you register it.


Reply author: Tundra01
Replied on: 26 Jun 2007 18:58:15
Message:

Great forum. Looking to buy a Nuvi 200 and glad I found this thread regarding the 2 different map versions currently in distribution.

From reading the thread I understand that the serial numbers correlate to the map version and that 14H06xxxx and 14H10xxxx have v8 while 14H15xxxx and 14H17xxxx have v2008.

The local Circuit City has s/n's in the range 14H14xxxx. (in plastic bubble packs)
Does anyone have a Nuvi 200 in the 14H14xxxx range and what is the map version on your GPS?

Thanks


Reply author: R. Aster
Replied on: 26 Jun 2007 20:29:35
Message:

I wrote to support@garmin.com and got a pleasant but not very helpful response. And I just noticed that the fine print at the bottom of their reply prohibits "disclosure, copying, (or) distribution" so I will just summarize.

My note:



Hello,

I am shopping for a car unit and like the nuvi 350 and 650 but have become aware from discussions on GPSPassion.com and elsewhere that a brand new unit is likely to have the V8 maps despite V9 / 2008 maps being shipped, at least on some models/units.

This forces me to delay buying for months (or switch to a TomTom) until the stale stock is 100% depleted OR until Garmin changes its user-unfriendly upgrade policy to provide a window of free map upgrades to recent purchasers.

You are about to lose a potential first-time customer due to this poorly thought out upgrade policy. I might add I own three cars so you are losing three potential sales.

Their response concurred that units in the channels have V8 code and suggested that the wait for pre-loaded 2008 maps would be weeks, not months. Not even a hint of a softening of their upgrade policy. This of course ignores the problem with IDing a unit with fresh maps, especially when the purchase is not from a B&M.

I think we are dealing with one of the laws of American business here, which amounts to this: When a VP makes a decision and briefs the senior management about how great it is and how it will make the company vastly more money, it is suicidal for him to reverse the decision a few months later. Makes him look like an idiot. He can't win--he was either wrong before or wrong now. So until he is moved to a new job, his boss sees the actaul results and takes action, or a decent interval long enough to claim that "market conditions have changed" goes by, the policy remains. I suggest we keep up the e-mail campaign and hope that complaint summaries get rolled up to senior Garmin management that might be inclined to reverse the policy.


Reply author: Newmon
Replied on: 26 Jun 2007 23:56:51
Message:

As a follow up to my earlier post I want to pass on that I just received an email from Garmin to advise that in my case the upgrade fee of $69 will be waived when 2008 becomes available


Reply author: Tundra01
Replied on: 27 Jun 2007 01:05:23
Message:

Update

Stopped by Best Buy on the way home. They had 10-15 Nuvi 200 units in stock. Some in blister packs with lower number serial numbers and a few in boxes that all had serial numbers in the series 14H25xxxx. Explained the situation to the BB employee and he allowed me to un-box one of the 14H25xxxx units and power-up to verify that the map version is 2008 (it is).

And the icing on the cake...The BB price was $399 but they matched the Sears on-line price of $299. Decent enough deal (although the prices will probably plummet later this summer when the Nuvi 200W is in all of the stores).

So those still searching for the "right" serial number unit can add 14H25xxxx to the list.

Thanks again to the GpsPasSion site and this forum. Without them, I would have been clueless regarding the new map version issue!


Reply author: M_K
Replied on: 27 Jun 2007 04:44:59
Message:

Tundar01, I was going to reply to you earlier in the afternoon but I was at work and couldn't check my package.

I got mine last Thursday at CC and it's in a blister package with 14H13... serial number. However, it does have a rotated small "V8" next to the UPC, a tell tale sign that it's has the old maps. Both local CC stores only had blister packs - all with "V8".

Knowing what I know by reading on this forum (isn't it great?!!!) I have not opened the package yet since they have a crummy 15% restock fee once you open it. Long story short, I have gift certificates that only work at CC so I had to buy there else I would have gone elsewhere.

I'm hoping that they would get newer stock before the 14 day return period in which case I would exchange it. If not, I would return and ask for a gift card, to be used once the dust settles.

BTW, does yours have a "V8" next to the UPC? Also, would you be able to check my home address on the new maps? I know for sure that it's not on the v8 maps due to the newness of the street.


Reply author: Tundra01
Replied on: 28 Jun 2007 00:43:06
Message:

M_K

My nuvi 200 was packaged in the cardboard box, so may be marked differently than the plastic blister packs, but no, there is no V8 in the UPC label. The UPC label is printed directly on the box, not a sticker as I suspect the plastic packs have.

The markings include the part number and description above the bar code.
010-00621-10
nuvi 200, North America

Regarding checking your address, since you're the first to ask, be glad to! (I just don't want to get a thousand requests for new map feature checks). Please send me an email with your address and I'll see if it's part of the new map data.

Edit...
Just found this page on the Navteq site.

http://mapreporter.navteq.com/dur-web-external/secured/submitDur.do#self

If you enter your address, you can see if it is part of the current Navteq database (and request it be added if it's not). Since there may be a lag between the Navteq updates and the Garmin updates, doesn't ensure that the address is part of the Garmin map, but since the 2008 version is so new, it's a good bet.


Reply author: Lord Bodak
Replied on: 28 Jun 2007 04:38:44
Message:

I purchased a Nuvi 350 from Amazon last week. It arrived today and has CN North America NT 2008.

What information from the packaging can I post to help people ID other 350s that might have 2007?


Reply author: paul1035
Replied on: 28 Jun 2007 05:58:27
Message:

Well, today I received my Nuvi 200 to find out I was stuck with v8...so I tried and sent an email hoping to get the same response others had, and I of course got "Thank you for contacting Garmin International. The 2008 update is not
yet available for units that have a previous version. This update should
be available in the next 2-3 months for a cost of $75." So should I try calling next you think? Because email was no luck, or should I keep emailing until I get the right person?


Reply author: salsaguy
Replied on: 28 Jun 2007 08:50:22
Message:

Do the 14Hxxx serial # format apply to all nuvis or only the 2xx/3xx or also the 660/680, since Im more interested in the 680 and want to be sure to get the latest maps on mine when I order it
Thanks

quote:
Originally posted by segura

Anyone else want to add some SN's. Also for the 660 or other nuvi's with the 2008 maps.
14H06xxxx Nuvi 200 v8 Maps
14H15xxxx Nuvi 200 v2008 Maps
14H17xxxx Nuvi 200 v2008 Maps


Reply author: bluemax
Replied on: 28 Jun 2007 15:47:05
Message:

Recieved my Nuvi 350 from Buydig.com a few days ago and it indeed came with old V8 maps. What surprised me enough to call Garmin support was a co-worker who received a Nuvi 350 from Dell.com for father's day had the new 2008 maps!!. My call to Garmin was very, very disappointing, the somewhat rude rep informed me that Gamin's map policy has indeed changed and even if my new Nuvi contained old V7 maps their would be a 69 dollar charge for an update. When I expressed my displeasure he informed me Garmin is #1 and there is no chance the policy would be changed and in fact send my unit back and buy something else if I'm not happy is the only option to me as a consumer. I think I just may. While Garmin has a right to make policy changes I find the fact that even brand new units no longer get a free update is totally unreasonable. I like Garmin but I think I'll return my unit , maybe with enough refurbs in hand they'll think twice about changing the policy that sticks loyal customers


Reply author: paul1035
Replied on: 28 Jun 2007 16:42:40
Message:

You can add the 14H12xxxx to the v8 Maps List. That's what I received.

quote:
Originally posted by segura

Anyone else want to add some SN's. Also for the 660 or other nuvi's with the 2008 maps.
14H06xxxx Nuvi 200 v8 Maps
14H15xxxx Nuvi 200 v2008 Maps
14H17xxxx Nuvi 200 v2008 Maps


Reply author: iceman2k4
Replied on: 28 Jun 2007 17:53:24
Message:

Do they have a place online that we can check out what the new updated maps look like.I would like to see if the updated maps are worth the money before forking out 75 bucks.


Reply author: danham
Replied on: 28 Jun 2007 18:10:13
Message:

Here's where they offer full views of maps, but unfortunately version 2008 is not yet up:

http://www8.garmin.com/cartography/ontheRoad/

-dan


Reply author: GpsShopper
Replied on: 28 Jun 2007 19:22:51
Message:

Does anyone in Canada or USA have a nuvi 250 unit with 2008 map on it? I try every stores possibles but all the units all have rev.a and serial # in the range 14F0xxxxx


Reply author: jamesfedwards
Replied on: 28 Jun 2007 19:27:28
Message:

I received a Nuvi 350 last week from Walmart.com that has the old version of the maps. Went to my local Walmart today, and their Nuvi 350's have the new 2008 version. However, their online price is $130 cheaper, but the box is identical. So I will return the old version one to the store later.


Reply author: M_K
Replied on: 28 Jun 2007 19:30:45
Message:

Bluemax,

I think that's the only way to let Garmin know. Vote with your wallet. If CC don't have the 2008 Nuvi 200 by this weekend I'm returning mine.

I've called twice and e-mailed once, all to no avail. One guy on the phone actually tried to make me feel better by saying that there's not a whole lot of difference between v8 and 2008. I told him that was not the point!

jamesfedwards,

So there's really no way to tell until you power it up huh? Well, that would suck with stores like Circuit City where they'll hit you with a 15% restock fee once you open the box. If only Garmin knew how much this policy is damaging their reputation.


Reply author: pv_seattle
Replied on: 28 Jun 2007 20:06:04
Message:

quote:
Originally posted by Lord Bodak

I purchased a Nuvi 350 from Amazon last week. It arrived today and has CN North America NT 2008.

What information from the packaging can I post to help people ID other 350s that might have 2007?



Hey - Amazon doesn't sell these directly. Did yours come from Electronica Direct? I'm hoping so because I ordered mine earlier this week from them. I also saw that Newegg.com sells 350's for a good price but thought that their turnover might be slower and have less of a chance of getting the new maps.
Can you put the barcode from the box up on the forum? Then anyone who has a v8 can compare.

Thanks,


Reply author: keving
Replied on: 28 Jun 2007 20:27:30
Message:

jamesfedwards Wrote:"I received a Nuvi 350 last week from Walmart.com that has the old version of the maps. Went to my local Walmart today, and their Nuvi 350's have the new 2008 version. However, their online price is $130 cheaper, but the box is identical. So I will return the old version one to the store later"




I got mine from WALMART.com Too, but mines a 650, a few days go. You mean to tell me if mine havs v8 it the old maps It has to say "2008" to be the newest maps?

DO I have the most up-to-date maps on my NUVI 650?
City Navigator North American NT v8
[1] ALL

What is the "NT" stand for and the "[1] ALL"?

AND IS THIS CORRECT THE "v8" is the old maps and if it says "2008" its the newest ones correct?


Thanks


Reply author: salsaguy
Replied on: 28 Jun 2007 20:30:11
Message:

Yes still waiting to have someone post a picture of the UPC bar code shot with the sideways v8 for the old version and a photo of a UPC code from a new version box to send to the online stores so they know what to look for.


quote:

Can you put the barcode from the box up on the forum? Then anyone who has a v8 can compare.

Thanks,


Reply author: Lord Bodak
Replied on: 28 Jun 2007 20:36:26
Message:

I'll post the barcode from my 350 when I get home tonight. It would be interesting if jamesfedwards does the same for both of his.

Amazon does sell these directly, the current price is $377. The third-party prices are all similar, but I bought mine from Amazon directly.


Reply author: M_K
Replied on: 28 Jun 2007 21:08:16
Message:

I can confirm the sideways little "V8" as it's on my blister package for a Nuvi 200. Don't know about other models.

I don't think companies would change bar codes each time they send out units with newer version MAPS or firmware. I think the bar code identifies the unit, say, "Nuvi 200" and not "Nuvi 200 v8" or "Nuvi 200 2008".

Having said that the UPC for the Nuvi 200 blister packaging is different than the Nuvi 200 in a box but I think that's because of the different packaging scheme.

Keving,
If it says v8 I think you have the older maps.


Reply author: danham
Replied on: 28 Jun 2007 21:15:03
Message:

keving:

Garmin has changed its numbering system. They went from v7 to v8 to 2008 (not v9). If you have v8, you have the newest maps available for purchase as of today, but not the newest maps being supplied on some new units. v2008 will be released soon for purchase by those with v8 or earlier maps.

NT designates compressed maps designed for use with nuvis.

ALL means there are no individual regions; you have all of North America.

-dan


Reply author: bluemax
Replied on: 28 Jun 2007 21:28:15
Message:

Garmin new policy is going to come back and bite them. They're making the same mistake Dell Computer made. They're sitting on top of the GPS heap as number one and forgeting what got them there. It's no secret that Gamin's sell at a premium over other brands and there was a good reason why they were able to do that. Their customer service was #1, now with this new policy and attiude towards existing customers that will suffer. I certainly won't pay a premium for their products anymore.I can buy a Mio for alot less and get crappy customer service too. I understand the policy of not giving free updates forever but come on even Microsoft saw the need to at least offer free upgrades to Vista for new computer buyers. I'm sending my Nuvi 350 back because of the arrogant attitude I got from customer service when I called. We'll see how they act when customers start rebelling. This has to be the best thing their competitors have seen Garmin do, some dum dum executive decision at Garmin will now increase their sales.


Reply author: gt7486c
Replied on: 28 Jun 2007 22:02:12
Message:

Bluemax, I agree Garmin's new policy has rubbed me the wrong way. I have been a loyal Garmin user over a decade and can't count how many I have recommended to friends and family over the years. However, because of this new policy combined with my experience with customer support, I returned my Nuvi 660 yesterday. I have a eMap, GPS V+ and a Nuvi 360 that I will continue to use. I am not trying to "boycott" Garmin at all, I just don't feel like I want to give my money to them anymore.

The kicker was when I spoke with and emailed several people at Garmin and their suggestion was to 1) Pay $75 for the new maps, or 2) Return my unit and just wait. Unacceptable.

These GPS units have really become commodities, there are several out there today that are just as good or better than Garmin's. What differentiated Garmin was their customer service and marketing.

BTW, just to help anyone else out. My 660 with old maps had the sideways v8 on the box. I purchased it from Amazon only last week. Sorry don't have the serial number, its in Fedex's hands now.


Reply author: paul1035
Replied on: 29 Jun 2007 00:03:32
Message:

I just went to Best Buy today in hopes that I would find a Nuvi 200 with the updated maps, but they didn't have any. But the kicker was that they received this shipment in last week and they all had the outdated maps. They were in the bubble wrapped package. They all were serial number 14H00xxxx though.


Reply author: paul1035
Replied on: 29 Jun 2007 00:19:57
Message:

I also checked at a Circuit City and the 14H14xxxx also have the old v8 maps, so in other words anything 14H14xxxx and less are v8 and anything 14H15xxxx are v2008. Hope this helps!


Reply author: pdxa4
Replied on: 29 Jun 2007 01:05:29
Message:

I got a 660 from costco.com a few weeks ago when it was offered for sale at $499 so I jumped on it for that price.
My unit does have v8 maps.

I'm not complaining too much though, I'm enjoying the new unit and we will be testing it out on a big cross county roadtrip next week.

It's just a shame though that Garmin don't offer free upgrades of their maps like TomTom do. Everything else I hear about Garmin's support is awesome.


Reply author: blane
Replied on: 29 Jun 2007 03:44:27
Message:

Get over it folks. nüvi's with version 8 maps are NOT "outdated". They just don't have next year's maps. This is June 2007, not any date in 2008. The vast majority of users will never notice any significant diffence between the versions.


Reply author: GhostGTI
Replied on: 29 Jun 2007 03:58:49
Message:

I currently have a Nuvi 350 with v8 maps that I got for Christmas last year. That, however, is irrelevant to this thread. I, however, just recently helped my dad purchase a Nuvi 350 through Amazon.com. It just arrived today and I verified with him over the phone by walking him through the menus that it has the 2008 maps as well as software version 4.60. I can't post with regard to the UPC number since he's in a different city, but I can say that when I ordered it for him via amazon.com it said that there was only one left in stock selling at $370.XX. Now, I see that amazon.com lists the Nuvi 350s to be in stock again and selling at $377.XX. Could it be assumed that since they have restocked, all the current 350 units they are selling are more likely to have the 2008 maps? All I know, is that I can't wait to play with my dad's Nuvi to see if some missing neighborhoods and incorrect street names have been corrected. If so, I'm definitely upgrading when Garmin makes the 2008 available to the public as an upgrade. Hope this info helped in some way. Happy hunting for those searching for v2008 maps. :)

BTW, I'm a new member here and the site seems to be very informative thus far. I know that I can't see my life without GPS since I got my Nuvi last December.


Reply author: OTACORB
Replied on: 29 Jun 2007 04:08:02
Message:

I don't think it is these folks that NEED to GET OVER IT! There are folks making the decision they feel is right for them! This has zero impact on anyone but them and they have every right to make it regardless of who thinks they should just get over it and suck it up. If Garmin happens to change or ease their current policy it will be because of the efforts of those that are pushing this issue.

I personally applaud all who have made a decision to speak with their wallets and make those phone calls and emails to support. It certainly isn't the folks that say Get Over It that impacts change, but those such are yourselves that do. Keep on Keeping On!


Reply author: Lord Bodak
Replied on: 29 Jun 2007 04:25:51
Message:

Ok, here are the details on my Nuvi 350 with 2008 maps:

Part number: 010-00455-00
Bar code: 7-53759-05044-3
Serial number (small sticker on box lid): 1073xxxxx

Wonder if there's a serial number series we can use to narrow things down on the 350s like people did with the 200s.


Reply author: M_K
Replied on: 29 Jun 2007 04:50:54
Message:

Blane,

I think for a lot of people, it's a matter of principle. For most that can afford a $400 GPS unit, an extra $75 shouldn't hurt that much.

Imagine you're second in line at McDonald's and the guy in front of you buys a hamburger for $1. When it's your turn, you order the same hamburger and the clerk behind the counter tells you that it'll be $2.50. Would you just pay the $2.50 and get over it? It's only a $1.50 difference. :)

You may buy it for $2.50 but I think you would at least ask why the difference.


Reply author: GpsShopper
Replied on: 29 Jun 2007 04:53:08
Message:

quote:
Get over it folks. nüvi's with version 8 maps are NOT "outdated". They just don't have next year's maps. This is June 2007, not any date in 2008. The vast majority of users will never notice any significant diffence between the versions.


That statement is just wrong. Please remember that v8 map is not last year data. The map data in v8 is at least 2-3 years old. Roads change fast, POIs change even faster. This 2008 map has alot more into it than you think.


Reply author: pboy91
Replied on: 29 Jun 2007 05:54:43
Message:

As a newbie, I would like to say this forum is a great information tool. I was all set to order the nuvi 200 a few weeks ago until I came across this topic. In the hopes of getting the new maps, I postponed my purchase as long as possible (Vacationing the first week of July). I was just about to roll the dice when I came across the post by Tundra01 with the $299 Bestbuy price match deal with sears.com.

With a Sears and Bestbuy about 8 miles away, I printed out all of the upc codes, serial numbers, etc found in this topic in hopes of finding a 200 with the v2008 maps. Walked into Sears and told the salesperson that I would like to buy a 200 but I wanted to make sure it had the new maps. He had not heard of any new maps but said if he was purchasing, he would definitely want the new maps (especially if the units were the same price). While the salesperson was getting one from the stockroom in the back, I pulled out my printed sheets to compare numbers. Before I could get the box from the salesperson he opened the box and said I could turn it on and see if it had the new maps. I turned it on and navigated to the map info screen to see that it had v2008. I also glanced at the box and saw that the numbers on the box matched the numbers posted on the forum. I said "Thanks, I'll take it".

While it was still relatively painless, it would have been nice to buy a 200 and not worry about making sure it had the latest maps. I still feel Garmin should rethink their new policy. There should be at least a grace period of 30-60 days from the date of purchase for map upgrades.


Reply author: rwoods
Replied on: 29 Jun 2007 06:12:01
Message:

So I'm in the same boat as many of you. Bought a Nuvi last week before I read Garmin was shipping units out with updated maps. I received a unit with v8 maps. I email Garmin to express my displeasure of spending a pretty decent chunk of change on a GPS only to find out it is already outdated. Their response:

"I am sorry for this inconvenience. We update our maps every 12-14 months, that being said we are in the time frame for new maps coming out. We have not released the 2008 maps yet, however yes there are units being shipped with 2008 maps on them. You could return the gps to the store you bought it for if the return policy is still in effect, and wait until new units come in. As of May 1st, 2007 we no longer updates maps for free."

I guess that would work if I wasn't going to be charged a 15% restocking fee upon return. This really seems to be a moronic policy IMO.


Reply author: bluemax
Replied on: 29 Jun 2007 11:52:33
Message:

I've sent my Nuvi back. After sending 3 emails to Garmin and receiving no reply I finially called and was treated by the most arragant jerk .Basicly I was told that my only option was to return the unit to where I bought it and how garmin was number #1. Their complete turn-around in customer service is just short of shocking. I think Garmin is going to follow the path of other large sucessful companies who wrongly think because there #1 they can increase profits even more by reducing customer service. I saw it happen to Gateway, then Dell and now Garmin. I for one will no longer look first at Garmin products, I own four of their GPS's but will now look elesewhere. The V8 maps ARE old, We have a Casino complex that's been in existance for 8 years (Mohegan Suns) and it's not even listed yet!!


Reply author: M_K
Replied on: 29 Jun 2007 15:42:26
Message:

Bluemax,

Wow, Mohegan Sun is not on the v8 maps???????!!!! What about Foxwoods?


Rwood/Bluemax,

I agree! They don't seem to understand that some stores (e.g., Circuit City and perhaps Best Buy as I would imagine they have similar return policies) charge a 15% restock once you open the box. 15% of $400 (or more) is not lunch money.

I wonder what Tech Support's response would be if you told them that you can't return it or else you get stuck with a 15% restock fee. Who would pay the $60+, Garmin??? Hmmm, I might just do that to see what their response would be. :)

Since my 200 is still unopen, I'm going to return it back to CC. I'm the lucky one to avoid the 15% but what about the hundreds out there?


Reply author: Flycaster
Replied on: 29 Jun 2007 16:44:13
Message:

I've been strongly considering buying a Nuvi 350 (my first GPS), that is until I just read all the posts on this most informative thread. As a newbie to the gps arena, my bottom line take is that Garmin is going downhill and that I'm going to start looking for another manufacture's unit. IMHO, their abrupt change in map upgrade policy (pay $75 for an upgrade even if the upgrade comes out within 90 days of unit purchase) and "snooty" attitude towards new (go ahead and return the unit if you don't like our new policy) and old customers who are looking to get the latest map upgrade, can only be a harbinger of worse things to come (as has happened with other past industry leaders-Dell, Gateway, etc).

So, given my minor rant above, what other manufacturer's units do you guys consider to be on par Garmin's Nuvi 350? In fact, as this forum seems to be a leading Garmin forum, I think it would be rather informative as a wake up call to Garmin if one were to start a major thread titled something like: Garmin's unaceptable map upgrade policy leads to considering buying from other GPS manufacturers-List comparable units. You know what I mean, fillin the blanks and let Garmin know they are doing the wrong thing and that they will pay the price.


Reply author: pv_seattle
Replied on: 29 Jun 2007 19:21:42
Message:

quote:
Originally posted by Lord Bodak

Ok, here are the details on my Nuvi 350 with 2008 maps:

Part number: 010-00455-00
Bar code: 7-53759-05044-3
Serial number (small sticker on box lid): 1073xxxxx

Wonder if there's a serial number series we can use to narrow things down on the 350s like people did with the 200s.



Lord Bodak, Thanks for the information. Amazon's merchant - Electronica Direct - totally messed up my order so I cancelled it with them this morning and reordered directly from Amazon.com (with Amazon.com doing the fulfillment). Hopefully, I get the 2008 maps.

Please - if anyone else has the box from their 250 with serial number info to share with version of map, that would be helpful.

Thanks to everyone on this thread for sharing information about stores and box information to help enlightened members of GPSPassion locate v2008 maps.

Patrick


Reply author: jamesfedwards
Replied on: 29 Jun 2007 22:26:46
Message:

The 350's from Walmart were in the same exact box with the same exact bar code. There was no way to tell what map version there was without opening the box - at least from what I could tell. I had not problem returning the one that I had used with the old maps to Wal Mart and getting the one from the store with the new maps.

Another note - my wife had originally given me a C340 for Father's Day from Circuit City. I had no problem returning it there for a full refund even though I had carefully opened the box turned it on, and put it back in the box. They did not charge me a re-stocking fee.


Reply author: RedRover1
Replied on: 29 Jun 2007 23:29:55
Message:

Garmin's track record in responding to the users in this forum hasn't been too encouraging. Just look at how many requests from the Nuvi wish list were implemented (I think zero is the right number) http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=64977

I don't see anything in these posts that would change Garmin's mind since most posters are just delaying their purchase keeping in the Garmin fold. Granted they may have a bunch of returns but then those are the refurbs they send out to the people with the satellite acquisition problems http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=86010

Ends up a win win for Garmin though it does make it harder to swallow the premium that Garmin charges when compared to other manufactures. It will be interesting when the TomTom 720 comes out as it fixes some of the shortcomings people saw in some of their models.


Reply author: Bluto
Replied on: 30 Jun 2007 00:52:54
Message:

quote:
Originally posted by M_K

Bluemax,

Wow, Mohegan Sun is not on the v8 maps???????!!!! What about Foxwoods?


Mohegan Sun comes up on my v8 350 that I've had for over a year (came with v8 pre-installed)


Reply author: pv_seattle
Replied on: 30 Jun 2007 02:15:25
Message:

I got lucky. My Nuvi 350 showed up from Amazon.com today as well and it has 2008 maps too. I live in Seattle if that is any help.

Mine too has a serial number that begins with 1073 so that may be the best indication. You need a serial number that begins with 1073 at least. The serial numbers are 9 digit numbers.

I hope that helps those of you looking for 350's with the new maps. Maybe a quick look at the serial number (top of box on little white sticker) will be enough information.

Patrick


Reply author: blane
Replied on: 30 Jun 2007 02:32:51
Message:

bluemax, M K, Bluto,

BOTH Mohegan Sun (Uncasville, CT) AND Foxwoods (Ledyard, CT) casinos are on my 1½ year old nüvi 350 with the original version 7 mapping data. Seek and ye shall find.

As I stated before, VERY FEW users will note much difference between one map version and another (except for those very limited numbers of communities where new subdivisions have recently been built). They have't moved the interstate, state, or local highways in any parts of the country that I've travelled to in the past few years.


Reply author: bluemax
Replied on: 30 Jun 2007 02:57:43
Message:

I own 2 Garmin Gps's with V8 maps so I checked again under PIO's and Mohegan Sun Casino is in fact not there on either unit, Foxwoods is but not Mohegan Sun in either case it doesn't change anything the V8 maps are old and Garmin's new anti-customer policy will prevent me from buying anymore of their products. I'll pay Garmins premium prices only because of their great customer service now that they're the same as or worst than others I won't pay their premium. Fact is Garmin's quality has slipped and now so has their customer service. Just my opinion and my wallet is the only vote I have.


Reply author: timc166293
Replied on: 30 Jun 2007 03:48:44
Message:

just got this from Garmin.

I am writing to resolve the issue you are having with your new unit. Based on customer feedback we have modified our new policy so that any customer that has purchased a new unit within 60 days of contacting us will be updated at no charge. Our customer feedback is what has made this change possible. Please also let me know if you have any other questions as I will be glad to help.


Reply author: blane
Replied on: 30 Jun 2007 03:52:19
Message:

quote:
Originally posted by bluemax

I own 2 Garmin Gps's with V8 maps so I checked again under PIO's and Mohegan Sun Casino is in fact not there on either unit, Foxwoods is but not Mohegan Sun...


bluemax,

On the initial screen of my nüvi 350 with (at least) two-year-old version 7 mapping data I have three choices, Where to?, View Map and Travel Kit. Your units may differ. Here's what I did:

Press Where to? button
Press Near button
Press A Different City
Press OK button
In Enter City box, type UNCAS
Select Uncasville, CT from the two displayed choices
Press Spell Name button
Type MOHEGAN
Press Done button
Select Mohegan Sun, the fifth of the displayed choices
The following Point Of Interest (POI, not PIO) is displayed: Mohegan Sun, 1 Mohegan Sun Blvd, Uncasville, CT 06382, 860-204-8000 with a large green Go! button

Yes, in fact the Mohegan Sun Casino IS there. You can also find it by entering the names of the two nearest Connecticut cities, Norwich and New London, since it is almost halfway between the two of them along the I-95 corridor.


Reply author: M_K
Replied on: 30 Jun 2007 03:53:47
Message:

Tim,

Can you shed some more detail on how you elicit a response like that from Garmin? What e-mail addy did you use? The one on the support page? Also, was there a confirmation number given or "trust us, we entered you on our list"? I'm just concerned that two months from now it becomes "we don't have a record of ever talking to you" situation.


Reply author: OTACORB
Replied on: 30 Jun 2007 04:12:17
Message:

quote:
Thankfully, Garmin has (finally) released their new maps, and the NT 2008 maps are a major improvement over the previous maps."


My son returned his NICE to Crutchfield and ended up ordering the Nuvi 200 from Costco. It arrived a couple of days ago with the 2008 maps. We did some testing with it today. It has several roads in it that were missing from the v7 and v8 maps. It even included some drive areas around a major mall and shopping center that had never been there before.

The POI's are also updated, while there was at least one business that closed about 3 months ago in there, many that had opened in the last year are in there and accurate.

I am certainly glad I returned my Nuvi 660 and I will purchase again once I know I can get one with the 2008 maps. I can't promise that every area will be as improved as mine, but I am sure many areas will be if mine is because I live in a older city that for the most part hasn't changed. But those sections of expressways that were added and ramps moved are now in the right locations on the maps.

So, again I applaud you guys for sticking to your guns and not joining the Get Over It Camp!


Reply author: NanaimoRick
Replied on: 30 Jun 2007 04:16:16
Message:

quote:
Originally posted by rwoods


Thankfully, Garmin has (finally) released their new maps, and the NT 2008 maps are a major improvement over the previous maps."



They are newer and they may be improved but remember that they are at best created with 1st quarter 2007 data and could be 4th quarter 2006 and are already out of date for some areas. Such is the nature of the beast and the reason for annual updates.


Reply author: rwoods
Replied on: 30 Jun 2007 05:00:25
Message:

I responded to the original email I received from Garmin, explaining I'd have to pay a 15% restocking fee and S&H charges if I returned the unit. They responded with the exact same email I originally received. I wouldn't be surprised if there responses were some how automated. I sincerely doubt anyone is listening.


Reply author: OTACORB
Replied on: 30 Jun 2007 05:31:34
Message:

quote:
Originally posted by NanaimoRick
They are newer and they may be improved but remember that they are at best created with 1st quarter 2007 data and could be 4th quarter 2006 and are already out of date for some areas. Such is the nature of the beast and the reason for annual updates.



Agreed and I don't think anyone is questioning that. No map data is going to be perfect or include every single street except up through when the last survey for a specific area was done and included. This means it will be hit and miss on any map update. However, with that said, it doesn't mean that folks shouldn't have expectations to purchase a Garmin with the latest available regardless of when it was created or how exact it maybe or at least have the ability to get an update to bring it to that level within a certain time frame from purchase. This is more about principle and taking a stand so that Garmin understands the market place that has made them #1.

The market place givith and the market place taketh away. Right now they think they've made the right decision. But like any company with enough customers calling them on it, returning product and buying an alternative brand they are certain apt to revisit the decision. I don't think we'll ever see them return to the old policy. But they could certainly ease their current one to include a limited time frame to update and that would end this.


Reply author: gpspassion
Replied on: 30 Jun 2007 11:14:08
Message:

quote:
Originally posted by timc166293

just got this from Garmin.

I am writing to resolve the issue you are having with your new unit. Based on customer feedback we have modified our new policy so that any customer that has purchased a new unit within 60 days of contacting us will be updated at no charge. Our customer feedback is what has made this change possible. Please also let me know if you have any other questions as I will be glad to help.



Interesting, hope they publish that information on their site quickly. Not very clear from that email what the next step is though ?


Reply author: bluemax
Replied on: 30 Jun 2007 12:43:10
Message:

quote:
Originally posted by rwoods

I responded to the original email I received from Garmin, explaining I'd have to pay a 15% restocking fee and S&H charges if I returned the unit. They responded with the exact same email I originally received. I wouldn't be surprised if there responses were some how automated. I sincerely doubt anyone is listening.



You're doing better than me. I've sent 3 emila and never received a reply. I finally called and was greeted by an arrogant rude individual that basicly told me the same thing along with how Garmin is number one and to buy eleswhere if I wasn't happy with their new policy. If this indivduals attitude is representive gfGarmin;s new anti-customer campaign i intebd to do just that, buy elsewhere.


Reply author: gpspassion
Replied on: 30 Jun 2007 14:08:42
Message:

It's mind boggling that Garmin customer support reps would be rolling out that same arrogant reply, I wonder if some here have talked to the same person? In any case I would recommend that those who have to endure that reply get his/her name and report this via the Garmin website, there's no way Garmin management can be approving of something like this.


Reply author: NanaimoRick
Replied on: 30 Jun 2007 16:25:14
Message:

quote:
Originally posted by OTACORB



The market place givith and the market place taketh away. Right now they think they've made the right decision. But like any company with enough customers calling them on it, returning product and buying an alternative brand they are certain apt to revisit the decision. I don't think we'll ever see them return to the old policy. But they could certainly ease their current one to include a limited time frame to update and that would end this.



Couldn't agree more. Well said. Not having a limited time frame for updating has always been their policy. This new policy makes no sense at all.


Reply author: rwoods
Replied on: 30 Jun 2007 16:25:27
Message:

3rd email from "Christie T." In my last response I asked if Garmin was going to cover the 15% restocking fee, since the advice they have offered is to return the unit and then re-buy. Also, the website she refers to is this thread. I included a link to explain to her that this policy effects a lot of people, and has made those people unhappy customers.

"Thank you for contacting Garmin International,
It is not our responsibility to pay the 15% restocking fee. You did not purchase this this unit directly from Garmin, there for we are not selling out of date stock. We have no way of knowing what dealers have in stock, and what kind of mapping is on the unit. If they have a bunch of stock left over from a purchase then they will
probably sell all of there inventory, before they order more stock. We will look into this website. Thank you."

I have bought 4 Garmin units over the last 6 or 7 years. I considered myself to be a loyal customer. However, this has gotten me angry enough that I will not buy another Garmin.


Reply author: gpspassion
Replied on: 30 Jun 2007 16:35:41
Message:

Well it's still a better answer than what some have apparently been getting ("Garmin #1, take it back if you don't like it"), which is really odd, see my previous message.

It doesn't "jive" with what timc166293 was told too and that was the reasonable way to deal with this.

Until there is no official statement on Garmin's website, one thing to keep in mind is that some posters here may be trying to "play" with the issue one way or the other, so I'm keeping an eye on the IPs to make sure there is nothing obvious going on and reacting appropriately...


Reply author: timc166293
Replied on: 30 Jun 2007 18:24:17
Message:

[EDIT - FORUM RULES]

Note by GpsPasSion : it didn't take liing...it appears that this poster is not a "standard user" and posted here in breach of the forum rules. At this time I would not read too much in his previous message.


Reply author: redcat
Replied on: 30 Jun 2007 19:45:36
Message:

Thanks to everyone who provided info on this topic.

I'm a Garmin i3 owner and feels it's time to upgrade to a Nuvi. I thought this would be a simple process. When I bought my i3 I was provided a free upgrade to the latest maps that came out soon after my purchase was made. I thought the same thing would happen if I bought a Nuvi now. Thank goodness I did my homework. I was unbelievably disappointed and angered at Garmin's new policy.

On 6/28/07 I got this response from Garmin to my inquiry:

"The 2008 maps are not available for update yet. I would not have any information on a set date as of yet. If you wanted a particular mapping preloaded on a product, you would need to wait until that product has the mapping you need as no updates will be given out at no charge."

That's doesn't seem helpful at all. How on earth are you supposed to know when the Nuvi you want has current maps on it, especially if you're ordering it from online? If you're unlucky enough to buy a Nuvi 250 with the old maps you're supposed to just suck it up and pay a restocking fee or an upgrade fee when someone else could have bought the exact same product and got current maps? I wrote back and got this equally unhelpful response on 6/29/07:

"This information would be on the box.. It would state that 2008 maps are loaded."

I sure hope that the reports of Garmin changing their policy turn out to be correct.


Reply author: M_K
Replied on: 30 Jun 2007 19:53:38
Message:

So far, nothing in the stores have labels as such.

Anyway, I just got back from the store. My new signature says it all.


Reply author: mack44
Replied on: 30 Jun 2007 19:54:52
Message:

Should I hold off on registering my Nuvi on Garmin's site since it seems like there's a small chance they may allow updates?


Reply author: OTACORB
Replied on: 30 Jun 2007 20:08:18
Message:

I think at this point registering is a moot point other than for support purposes. If and that is a BIG "IF" they ease the policy it is going to be based on the purchase date on your receipt not the date you registered. People waiting to register to get an ugprade is probably what caused them to make this change. But I think it was a bad policy to begin with, but certainly the current one is REALLY bad.


Reply author: jotne
Replied on: 01 Jul 2007 11:01:18
Message:

I just looked at my Nüvi 660 box that come with City Navigator Europe NT v9 some month before it was released by Garmin.

There was no indication on the version numer was 8 or 9 on the box, but from the written text you could see it was new and v9

"Package contains: Nüvi 660 preloaded City Navigator Europe NT (fully unlock, now with Eastern Europe) -- - -"

The picture on top of the box did also show a map that do inlcude Baltic country.

So this way you could see it was v9

I do not know how this works in US.
Is the box with v8 and v2008 the same?


Reply author: TomRaz
Replied on: 01 Jul 2007 14:58:35
Message:

I purchased a Nuvi 680 from Crutchfield around 2 months ago because they offer a 30 day no questions asked return policy. I was not sure I would like the Nuvi 680 but after using it for several weeks it was by far the best GPS I have ever tried.

After spending $850 dollars and finding out the Garmin shipped a March 2007 product with 2006 maps I was concerned. I realize Garmin can't release map updates all the time but I would expect my first map upgrade to be free.

Also after spending that much money I would also expect a free map upgrade.

I did contact Garmin via email and they understood my position on map upgrade issue and indicated they would pass it along to management.

I did return my Nuvi 680 during the 30 day return period only because of the map upgrade issue.

So I voted with my wallet and I hope Garmin changes their mind concerning the map upgrades.

I am planning on purchasing another Nuvi 680 when the new maps offically start shipping and it will be from Crutchfield or Costco where they have a good return policy.

Garmin does make very good gps units and I found their customer service to be very good.

But I think they are getting a little bit greedy concerning their map upgrade policy.


Reply author: ed23
Replied on: 02 Jul 2007 04:43:24
Message:

I purchased a new Nuvi 350 today from WMart, and it has the new 2008 software. The Serial No. began with 1073xxxx, as suggested by other posters here. The same store inventory also had a lower SN 1072xxxx that had the old V8 version of the map software, and also had "V8" near the barcode. The boxes with the new 2008 software had no additional designation of any sort next to the barcode. I had read on an Amazon post that there might be "V 2008" near the barcode for the units with the newest software, but that did not prove to be the case for my shopping efforts at 4 stores (Wmart, Sams, BB, CC). I did repeatedly find that the 1072xxxx serial numbers contained OLD V8 maps, while the 1073xxxx at various stores all had the new 2008 maps. Another pearl; at three of the stores that I visited, I was able to open the box in the presence of the salesperson (there were no seals to break), take out the unit which sits right on top after opening, power it on (without charging!), and easily go through the map system information [SETTINGS -> MAP ->> MAP INFO] to confirm that the unit had the newest "City Navigator North America NT 2008" version of the map loaded. The amount was about the same at each location, however I chose Wmart due to their more lenient return policy with no restocking charge if I decide to return it within 30 days. I hope this helps, and I truly appreciate all of you that shared your info to help me to make a well informed purchase!!


Reply author: apersson850
Replied on: 02 Jul 2007 14:01:50
Message:

That was my thought too. In the future, anyone buying, or at least having the intention to buy, a Garmin navigator with pre-loaded maps, have to ask to turn the unit he's going to receive on in the store, to check the map version.

If you see an old version, no deal.
If they don't let you check, no deal.
If an online store doesn't allow (in writing!) you to return it, should it have old maps, then no deal.


Reply author: jamesfedwards
Replied on: 02 Jul 2007 16:14:36
Message:

To ed23 - congrats on the new Nuvi. Just an FYI - walmart.com has the Nuvi 350 for $130 less than what they charge in the store - at least that was the case when I bought mine a week ago. I exchanged my online cheaper unit for a store unit with the new maps, but saved the $130 bucks. Good luck to you.


Reply author: pv_seattle
Replied on: 02 Jul 2007 22:34:14
Message:

Suggestion - can the forum administrator add the information about the serial numbers and device types that have v8 vs 2008 to the front page of this thread? This information gets lost in the numerous pages and comments on this topic.

Thanks,

Patrick


Reply author: gpspassion
Replied on: 02 Jul 2007 22:37:55
Message:

Good idea, I'll tell you what, if you can sum up all the info you find relevant I'll cut and paste it in the first message.


Reply author: pv_seattle
Replied on: 03 Jul 2007 00:08:00
Message:

I can only speak for the 350 but I am sure others will fill in once this is on the front page:

Identifying features for Nuvi 350 Box with v2008 maps:
9 digit Serial number on top of box begins with the 4 digits 1073 or higher.

Identifying features for Nuvi 350 Box with older v8 maps:
9 digit Serial number on top of box begins with the 4 digits 1072 or lower.

I'd also suggest that anyone encountering exceptions, please notify us in the forum.

Thanks,

Patrick


Reply author: gpspassion
Replied on: 03 Jul 2007 00:17:08
Message:

You got it, first message updated with due credit, thanks for the suggestion.


Reply author: Lord Bodak
Replied on: 03 Jul 2007 01:29:45
Message:

quote:
Originally posted by pv_seattle

I'd also suggest that anyone encountering exceptions, please notify us in the forum.



This is definitely important. The switch to the 2008 maps may have occurred somewhere in the 1073xxxxx series of serial numbers, and the more data points we get the better the information will be. We may have to go 5 digits or more to identify the 2008 maps.


Reply author: rvehock
Replied on: 03 Jul 2007 01:45:06
Message:

My Nuvi 350 serial number is 10731xxxx and I have the older v8 maps loaded.


Reply author: Lord Bodak
Replied on: 03 Jul 2007 02:02:46
Message:

I had a feeling we would find something like that. Time to go one digit deeper, I suppose-- mine is 10737xxxx with 2008 maps.


Reply author: pv_seattle
Replied on: 03 Jul 2007 06:59:53
Message:

Great to know. My 2008 maps are on a 10734xxxx unit serial number. Narrowing it down here to when Garmin made the switch.

Patrick


Reply author: Johnny V
Replied on: 03 Jul 2007 21:57:49
Message:

I've owned a Nuvi 360 since last October and I've read all the recent posts about map upgrades to V9 and V2008. I've searched and it's still unclear if V9 (the one in the below link) and V2008 are one in the same...are they the same or different or current or being updated? Still scratching my head if I need to wait until I see "V2008" up on the Garmin site.

I live in New Jersey, USA...would I go to the below link and order the "BlueChart Americas" V9 for $75.00?

http://www8.garmin.com/unlock/update.jsp

Thanks,

John V.


Reply author: NanaimoRick
Replied on: 03 Jul 2007 22:13:44
Message:

The V9 and V2008 maps updates being discussed in this thread are for City Navigator North America NT, the preinstalled maps on your Nuvi. Garmin appears to be making a change to the Map names so the update that would normally be called City Navigator North America NT V9 looks like it's going to be called City Navigator North America NT V2008.

No matter what the update is called (V9 or 2008) it does not appear on the link you have posted as the update has not been released for purchase yet, although it is being installed on newly manufactured Nuvi devices

Bluecharts America maps are not the maps installed on your Nuvi. If you already own a version of Bluecharts America you can order an update to Bluecharts America V9 via the link in your post. Note, this is not the V9 dealt with in this thread. If you don't own a version of Bluecharts America and want to purchase it you can find it at http://www8.garmin.com/cartography/ontheWater/


Reply author: Johnny V
Replied on: 03 Jul 2007 23:25:04
Message:

Thanks very much Rick for making it perfectly clear.

The Bluecharts "V9" was really confusing me.

I've subscribed to the thread and hope to upgrade soon!

Best,

John V.


Reply author: NanaimoRick
Replied on: 04 Jul 2007 00:36:23
Message:

Glad we could help John!


Reply author: TomRaz
Replied on: 04 Jul 2007 02:57:35
Message:

So does anyone have a focal point at Garmin to secure the free Nuvi map upgrade to version 9 when it is finally official since some people have seen the new version already shipping on some Nuvi units ?

Or is Garmin still on the fence and has not made an official change in policy considering the $75 fee ?


Reply author: blane
Replied on: 04 Jul 2007 14:32:39
Message:

TOMRAZ,

This is the 14th of 14 pages of postings discussing and answering the specific questions that you've asked.


Reply author: nym2000
Replied on: 04 Jul 2007 17:52:35
Message:

quote:
Please do not quote the message directly above the one you are replying to. Instead, use the reply box at the bottom of page. Our server say thanks.



Actually, I don't see any news in all the postings w/regards to any confirmed change in Garmin's policy. Maybe from one person who posted an email response from Garmin on a free upgrade, but that appears to be completely made up at this point.


Reply author: Newmon
Replied on: 04 Jul 2007 19:31:59
Message:

nym2000, if you're referring to me it was not a fabrication. I received an email stating I would get a free upgrade. I then replied asking for confirmation of receipt of my address info. I then got a second email which included an order number for the free upgrade to be mailed to my address when it's released.


Reply author: TomRaz
Replied on: 05 Jul 2007 00:22:49
Message:

blane I have read the entire 14 pages before leaving that post. If I recall around page 12 or 13 some people had recevied emails or verbal confirmation from Garmin that their v9 map upgrade would be free of charge.

I was simply trying to confirm if we had an persons name to contact at Garmin that would grant this upgrade.


Reply author: tonyg
Replied on: 05 Jul 2007 18:59:50
Message:

I called support today in hopes of a promised udate to the 2008 version before buying. I was told that their policy has changed and if you are unlucky enough to get the v8 preload that you have to pay for the 2008 version when it is available. I think that is lame but still went ahead and ordered a nuvi 660 today as I had made my mind up.
Ended up paying $567 after a 7% off coupon at buy.com so even if I am forced to pay for the update I think I got a pretty good deal.

Just discovered this forum and originally was thinking of the tomtom 910 or the nuvi 360. After reading some posts and playing with the units at CC I decided on the nuvi 660. Great forum. I'll post whether I get the 2008 version (or not) ... fingers crossed.

Tony


Reply author: Daedalus
Replied on: 05 Jul 2007 20:06:49
Message:

I'm almost afraid to ask

Is there a proposed release date from Garmin?


Reply author: Johnny V
Replied on: 05 Jul 2007 20:35:22
Message:

No official release date by Garmin.

From all my research it seems only rumors are available...some time in July the rumors say.


Reply author: NanaimoRick
Replied on: 06 Jul 2007 05:26:51
Message:

I haven't re-read this thread in total but I don't believe we have had anyone report that they have purchased a 350 with the v2008 maps installed. A thread was just started by a new member at http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=91452 and he indicates that he just purchased a 350 from newegg.com and it came with V2008 maps.

It appears that v2008 is officially on all Nuvi lines now.

Can the Update DVD be far behind?


Reply author: Lord Bodak
Replied on: 06 Jul 2007 05:32:46
Message:

Quite a few of us have reported getting 350s with the 2008 maps, myself included.


Reply author: openminds
Replied on: 06 Jul 2007 05:33:47
Message:

Ok, I'm confused! (Yeah, probably kinds normal).
I have a new Nuvi 680. The abr cosde has the sideways V8 but the map info on the unit says I have City Navigator NT 2008 (With All checked). So does this mean I have the newest maps though some have reported that having the "V8" on the barcode representes having the older version of maps?
The one thing I will tell you is that the Garmin maps the correct way to my home as oppsed to a non-existant road that the Magella Meastro kept trying to route me up. It has 3rd quarter 2006 maps on it.


Reply author: danham
Replied on: 06 Jul 2007 05:48:26
Message:

2008 is the most up to date version.

-dan


Reply author: M_K
Replied on: 06 Jul 2007 13:27:42
Message:

Hmmmmm.....interesting. A sideways "v8" AND 2008 maps. Now that confuses the matter even more for the purchaser! Great thinking Garmin!


Reply author: salsaguy
Replied on: 06 Jul 2007 17:42:30
Message:

Yeah but what about those of us who want to buy a 660 or 680 like myself. What about those? I want my 680 to have the 2008 maps but havent heard hardly anyone here post about the 6xx series maps they have been getting lately.
Please advise if you have one and which online store you got it at.
Thanks

quote:
Originally posted by Lord Bodak

Quite a few of us have reported getting 350s with the 2008 maps, myself included.


Reply author: novaroam
Replied on: 06 Jul 2007 18:31:12
Message:

Guys,

I have recently purchased a Nuvi 660 and was disappointed in not having the updated map database. I called Garmin's tech support today and discussed the problem with them. At first the support guy told me it would be $70 per year for the update. I pressed a little harder, he told me he had to discuss this with his supervisor and after a short period of time he said Garmin would be sending a FREE update within 2 to 3 weeks. I was shocked how little effort it took to convince him for a free update.

BTW, this reassures me Garmin is a great company to deal with.

Thanks for all who contribute to this forum - it sure has been a great help!


Reply author: kalyans
Replied on: 06 Jul 2007 18:48:55
Message:

Hello everyone. I am new to this forum and wanted to share some info. I had a Nuvi 350 earlier and now I have a Nuvi 360 that I bought a week ago. I was disappointed that it had V8 maps. I made 4 calls to Garmin and the last call was successful in getting to the Supervisor and I got approved with a free update for the latest map whenever it is released. I was polite with all the CSR’s, but first three were arrogant and rude. They asked me to return my Nuvi if it did not have the latest maps and they communicated as if they were least bothered. The 4th rep that I spoke to was real nice and helpful and I requested that I speak to her Supervisor and she connected me. After waiting for a long time, he did not come on line and the CSR came back and apologized. She said she will have him call me back. Later, I got a call from the same CSR and she told me that her Supervisor has approved for a free update. I wanted her to send an email and YES, she sent a email confirmation. She also mentioned on the phone that Garmin is changing their update policy again and all customers will be eligible to get free updates upto 90 days from purchase.


Reply author: mishmosh
Replied on: 06 Jul 2007 19:00:31
Message:

Just got my Nuvi 350 from buydig.com and it had the V8 maps despite having serial 1073+.

I called Garmin to explain that my friend bought the unit at the same time and got a "V2008" (do not say V9 as that is not what is listed) map. I then asked if an update was available or should I just return the unit. The cust service person was nice and said they are in transition and if I wanted, she could ask her supervisor if an update could be approved to send V2008 when it is available--the way she said it made me think it was a done deal. After a few seconds, she came back and said it was approved.

Bottom line: if your customer service person doesn't allow you to get the upgrade. Try getting ahold of the supervisor or call back to get another customer service person. It is worth your time!!!


Reply author: NanaimoRick
Replied on: 06 Jul 2007 20:05:00
Message:

Why would Garmin put you folks through this hassle!!!

This update policy makes no sense and if they just reverted back to their old policy it would do wonders for their reputation with customers. Don't get me started about the hell they are putting their CSR's through.

It's like they get a big laugh out of shooting themselves in the foot.


Reply author: Flycaster
Replied on: 06 Jul 2007 22:34:58
Message:

The v2008 update issue:
I whole-heartedly agree with Rick that Garmin must be driving their CRs crazy with their apparent hiding of the reversion back to their 90-day free upgrade policy. Because just about all of Garmin's CRs said they have to go to their supervisors to check out whether or not a free upgrade would be available, I tend to feel the G's management really doesn't want to give the free upgrade, but is trying to sandbag. That is, if G has fully gone back to the 90-day free upgrade as company-wide policy, wouldn't you think that they would have told all their Crs about it? My guess is that G first made the decision to charge for an upgrade and that we, the people, have caused them to modify this policy. Maybe they figure that by not telling their CRs and the general public about the change back, they'll make money on those of us who don't know what's up? You know, we on this forum must be a very small percentage of those who are or will be purchasing new Garmins.

Lastly, one thing that I am fairly certain about is that we will no longer be able to sandbag our map upgrading. I'm pretty sure that when one applies for a "purchased with 90-days free map upgrade," we will have to show not only proof of purchase, but date of purchase. Although, then again, I don't believe that this has been the case for those on the forum who have reported that wthey will be getting free upgrades. Maybe G is in the throes of writing up a new policy regarding this issue???


Reply author: spook45
Replied on: 06 Jul 2007 23:06:59
Message:

I received my 660 from Costco the week after fathers day and it has the NT2008 maps on it.

bob


Reply author: M_K
Replied on: 07 Jul 2007 00:13:17
Message:

Ditto with what Rick said!

No offense Billarf and Novaroam, I do not agree with your statements that Garmin is a great compnay to deal with or it proves they are a customer oriented company. What customer oriented company would make their customers jump through hoops to get a map upgrade and only if they happen to get a friendly CR? For someone to call 4 times in the hopes maybe they can get a supervisor to approve of a free upgrade is neither customer oriented nor a great company to deal with!


Reply author: NanaimoRick
Replied on: 07 Jul 2007 00:16:24
Message:

This just gets dumber by the minute! Why put the customer and the CSR through this hassle if your going to approve a free update anyway.

GARMIN - THIS MAKES NO SENSE.


Reply author: keving
Replied on: 07 Jul 2007 00:29:55
Message:

I just got this responce from Garmin. I'm goign to vall them and try to get the upgrade.
Thank you for contacting Garmin Cartography. Garmin offers map updates for the
nuvi one time per year. The updates come on a DVD and the new maps transfer
directly to the unit and replace the maps that are on there now. The updates
include new roads and POIs. It sounds like your nuvi is most likely preloaded
with City Navigator North America NT v8. You can check by going to the settings
page and choosing "map" then "map info." The next update, called City Navigator
North America NT 2008, should be out sometime around the end July. The map
updates are optional and cost $75. Unfortunately Garmin does not offer free map
updates and I apologize. I would also recommend creating a My Garmin account if
you have not done so already. That way you can sign up for map and unit
software update notifications. The link is below.


Reply author: M_K
Replied on: 07 Jul 2007 00:47:08
Message:

Another example of the right hand not knowing what the left hand is doing! If you are not a GPS connoisseur and a normal consumer you would take that response at face value and move on.

Who's running this company??????!!!!!!!


Reply author: NanaimoRick
Replied on: 07 Jul 2007 00:52:40
Message:

No one that has ever talked to a Garmin GPS owner, obviously, and probably never ventured into the Customer Service Department either. Probably to busy calculating the value of his/her stock options <g>.


Reply author: keving
Replied on: 07 Jul 2007 01:34:41
Message:

UPDATE:
I just got off the phone with GARMIN customer service. Waited 28 minutes before I could talk to a human. In any case I told them I recently purchased a GPS unit and it has the v8 maps and not the updated v2008 maps on it.
I said that my "family" purchased the same unit and they had the new v2008 maps on it. He asked if it was at the same store I said yes and he said I am sorry to hear that. I also told him I thought Garmin has a new policy withint 90 days I can get an upgrade. I said I am upset I paid alot of money for it and that my "family" got the new maps.

he said he would hate to have me return it and go through trying to get lucky and get one with v2008 maps. So he asked me for my information and address etc. He explaind that he was sorry about what happened and put me on hold for 2 minutes.

Came back and said he will send me an free upgrade of the V2008 maps when they come out the end of this month, July.

I thanked him for his time he was very nice and helpful. SO I shal get my upgarde I just have to register my Unit on Garmin.com and once its registered hell send it. I got his name for future reference.

He said the reason they got the new maps os b/c they ones they are producing now are the new maps and the store that had them must of had the old stock and a transition period. And that in the future the upgrades will cost 69.00

Hope this helps.I would call cust service and ask just what I and others did. Hey I saved 80 bucks!


35 minues total on the phone

FLYCASTER ORIG POSTED:
Lastly, one thing that I am fairly certain about is that we will no longer be able to sandbag our map upgrading. I'm pretty sure that when one applies for a "purchased with 90-days free map upgrade," we will have to show not only proof of purchase, but date of purchase.
I think its from the date it is Registered.


Reply author: ameline
Replied on: 07 Jul 2007 01:39:50
Message:

I'm ready to buy a 650, but I am delaying the purchase for another couple of months -- or until Garmin publicly announces a sane upgrade policy -- e. 90 days after purchase, new versions of the maps are free.

They're leaving money on the table.


Reply author: dmc_md
Replied on: 07 Jul 2007 02:48:23
Message:

First, I understand everyone's comments regarding wanting the new maps. I know I do.

Consider, however, all of the units that various stores currently have sitting on their shelves, in their warehouses, etc... There's no way that these companies are going to send back their stock for map upgrades.

I'm going to do it for them, at least until Garmin gets its act together or I get a unit with the new maps.

I just ordered a 350 from Walmart.com. I can return it to any of their stores, of which there's about 15 in my city, for an exchange or refund within 15 days of purchase. If the one that I get from UPS on Monday doesn't have the new maps on it, I'm going to go to store after store exchanging it for new ones until I get one with the new maps. I'm going to tell them that their stock is obsolete because it doesn't have the latest software and Garmin isn't publicly offering upgrades. I'll try to convince them to send them all back, or they'll be facing angry customers wanting exchanges in the future, just like me.

So, to all of you waiting to buy a unit until you're certain that it will have the new software, why don't you just take this approach? You'll be sending a message to Garmin and the retailers, and you'll be doing everyone in your city a favor. By the way, Walmart.com currently has the one of the lowest prices on the 350 around, so it's not like you can get it a lot cheaper from some internet site with whom you can't exchange it. This is the reason I didn't buy it from Amazon.

The internet sites are going to have to swap out their stock or they're going to lose out to the sites that have brick and mortar stores to which you can return your unit if it's outdated.

Just my $0.02.

Darren


Reply author: M_K
Replied on: 07 Jul 2007 03:41:54
Message:

How is the 350 packaged? Blister packed or in a box? I think I'm going to try Darren's approach since a few Wally Worlds near me has it in stock. I do have $288 in Circuit City gift card that I'm waiting for new stock of the 200 (w/2008) and when it goes on sale but I rather not wait. I can spend the $288 on something else, especially since CC has a 15% restock fee for GPSes!

Since Walmart's price of the 350 is cheaper than CC's price of the 200 I might just spring for the extra cash.

BTW, I just returned from Walmart's website and it lists the 350 with City Navigator NT v7. Yikes! Any one purchased from Walmart and got 2008 on their 350?


Reply author: keving
Replied on: 07 Jul 2007 04:16:19
Message:

The only thing is Walmart stores dont carry the 650/660 in store only online so we cant swap it out by going to a store.


Reply author: dmc_md
Replied on: 07 Jul 2007 05:13:25
Message:

Keving makes a good point. Obviously my approach won't work for companies that don't stock the item you're looking for in their brick and mortar stores. It also would not be cost effective if you're dealing with a store with a "restocking fee." They really shouldn't be "restocking" returned, outdated items, but that's just another reason not to shop there. And if by "restocking," they mean "sending back to the manufacturer to be updated," they shouldn't pass that cost on to you.

By the way, can someone explain to me why we all have such a reluctance to post our serial numbers on the internet? What do you fear is going to happen to you if you say that you have unit number 10734582 instead of unit number 10734xxx? I must be missing something.

Darren


Reply author: hbanana
Replied on: 07 Jul 2007 05:27:28
Message:

It's kind of anti climatic for me. My 350 arrived from Amazon earlier this week with v2008 maps. When I compared the unit's map data with the Garmin's online map data for CN NT v8 I noticed that the street data didn't change (not surprisingly), but some nearby POIs did change. They added some new restaurants, but even some of those are now out of business and they still show a gas station that hasn't existed for quite some time. YMMV.


Reply author: mishmosh
Replied on: 07 Jul 2007 06:38:47
Message:

Did everyone who got approved for the V2008 update get email confirmation? I did not but was not registered at the time of the call. The customer service rep stated that the upgrade would be appended to my registration and took down my name, address, email, serials.


Reply author: esfehr
Replied on: 07 Jul 2007 06:45:08
Message:

I went on a search tonight for a nuvi 350 with the new maps, and here are the results. I found one with the new v2008 maps, but only after buying one with the old maps. I went first to local BB and they had serials 1072xxxxx and older so I did not bother. I then bought a 350 at CC with a Ser 10733xxxx. They would not let me plug it in to check so I bought it and tried it in the car, and it had v8 maps. I then tried another BB and they had 10733xxxx and 10732xxxx maps, so I went to another CC and found Ser 107345xxx and they let me plug it in while in the store, and it did have the v2008 maps so I purchased it. I did not buy it at their listed price though. Walmart online has the 350 for $369, so they matched walmart online so I thought this was a decent deal for a nuvi 350 with the new maps.

Hope this helps you all who are seaching serial #'s at you local stores.

Eric


Reply author: Timon
Replied on: 07 Jul 2007 08:22:13
Message:

quote:
Originally posted by esfehr

I did not buy it at their listed price though. Walmart online has the 350 for $369, so they matched walmart online so I thought this was a decent deal for a nuvi 350 with the new maps.



I wonder if they will match Amazon's price on 680's?


Reply author: keving
Replied on: 07 Jul 2007 13:31:48
Message:

mishmosh Posted
Did everyone who got approved for the V2008 update get email confirmation? I did not but was not registered at the time of the call. The customer service rep stated that the upgrade would be appended to my registration and took down my name, address, email, serials.

NOPE NOT ME


Reply author: bluemax
Replied on: 07 Jul 2007 13:47:28
Message:

quote:
PER OUR FAQ, PLS DO NOT QUOTE MSG IF IT IS DIRECTLY ABOVE. THANKS.


My unit was in fact packed and ready to be shipped back when I recieved an email from Garmin customer service stating they would in fact give me the upgrade if I faxed or emailed in my dated sales reciept. This I did and recieved email confirmation that a note would be added to My garmin account which would qualify me for the free 2008 upgrade when it was available. It'd been 4 days now and no such note has appeared under My garmin account. I kept the unit and registered it so I'm a little put out that my account was not updated as I was told it would be. I'm firing off another email. Customer Service at Garmin has really taken a nose dive, took me 4 emails in the beginning just to get a reply!!!


Reply author: Flycaster
Replied on: 07 Jul 2007 18:18:26
Message:

quote:
PER OUR FAQ, PLS DO NOT QUOTE MSG IF IT IS DIRECTLY ABOVE. THANKS.



My unit was in fact packed and ready to be shipped back when I recieved an email from Garmin customer service stating they would in fact give me the upgrade if I faxed or emailed in my dated sales reciept. This I did and recieved email confirmation that a note would be added to My garmin account which would qualify me for the free 2008 upgrade when it was available. It'd been 4 days now and no such note has appeared under My garmin account. I kept the unit and registered it so I'm a little put out that my account was not updated as I was told it would be. I'm firing off another email. Customer Service at Garmin has really taken a nose dive, took me 4 emails in the beginning just to get a reply!!!
[/quote]

Here you go, this is what I thought might be happening...Note:"...give me the upgrade if I faxed or emailed in my dated sales reciept." DATED SALE RECEIPT, not just registration date.


Reply author: Newmon
Replied on: 07 Jul 2007 19:00:37
Message:

Answer to keving...

yes, I got an email with order number for the upgrade when it's released. Also was asked for my address and got confirmation of receipt of this info. And no, I was not registered at that time.


Reply author: Newmon
Replied on: 07 Jul 2007 19:02:09
Message:

Sorry, meant to say "mishmosh" not "keving". Oops!


Reply author: Timon
Replied on: 07 Jul 2007 19:46:19
Message:

quote:
Originally posted by bluemax
It'd been 4 days now and no such note has appeared under My garmin account.


Most likely it's in a note that only they see.


Reply author: Planet GPS
Replied on: 07 Jul 2007 21:13:03
Message:

quote:
Originally posted by NanaimoRick
Probably won't see to many 'refurbished' Nuvi's with V8 on them since Garmin will probably put 2008 on them before they are sent out as a refurb.

I don't know if it's a federal law or a state law, but I do know that for many U.S. states it is illegal to resell products this way. Once a new product has been purchased by a consumer, and returned (for any reason) it cannot be repackaged and resold as new again. It must be marked as refurbished. Garmin would be foolhardy to sit and watch customers return perfectly good product just because they had the old version of the Maps on them. Not only does it cost Garmin money, but it dulls their reputation when they show they don't care about their customers satisfaction with their products. We plan to sell our 660 soon and buy a new GPS. Hopefully it will be another Garmin, but if when we see companies care more about making an extra buck, instead of taking care of their customers, it would be reason enough for us to purchase from another manufacture.


Reply author: M_K
Replied on: 08 Jul 2007 23:04:03
Message:

The plot thickens...

So I went to my local Walmart hoping to find a v2008 Nuvi 350. Realizing that it was less for a 350 at Wally World than a 200 at Circuit City, I decided to take a look.

The Good News:
When I went there the posted price was way higher than their website and their website has the fine print that store prices may be different and they are not obligated to match the website price. Well, the associate said that they've just implemented a policy that if you mention the web price they will honor it without any problems. I was half way there!

The Bad News:
They have two units and both had 10731xxxx serial numbers. My heart quickened. I explained the map debacle and the associate was nice enough to let me power one up to see. He said it was his job to make sure I'm satisfied. How refreshing! Alas, it was too good to be true. The one I powered up which has the higher serial number (still 10731xxx) showed a NT v8 map. I did not pull the trigger!

The Caveat:
Watch out for the return policy. As least with purchases in the store, GPSes only have a 14 day return period, no restock fee, and you can open the unit. This was specifically outlined on a sign right above the register in the electronics section. The 30 day return seems to be for website purchases. So to get the maximum time you would need to order it from the web even though the store will now match the web price.

Moderator:
You may want to add this tid bit of info to the front sticky. Not all "1073" units have 2008. Seems like the transition is between 10731xxxx and 10734xxxx (I believe someone earlier said 10734xxx has 2008). At least we are narrowing the range!

The wait continues for me...


Reply author: salsaguy
Replied on: 09 Jul 2007 00:10:49
Message:

You seem to forget that buying it in a real local store has sales tax added to the price. 8.25% tax (here in CA) on the nuvi 680 I want is going to run anywhere from $60-$80 depending on their price so...
Internet sites dont charge sales tax or shipping but yes you cant check the S/N to be sure it matches with the latest map, which we still dont know what are the true cutoff S/N's

Just MY 2 cents

quote:
Originally posted by dmc_md
So, to all of you waiting to buy a unit until you're certain that it will have the new software, why don't you just take this approach? You'll be sending a message to Garmin and the retailers, and you'll be doing everyone in your city a favor. By the way, Walmart.com currently has the one of the lowest prices on the 350 around, so it's not like you can get it a lot cheaper from some internet site with whom you can't exchange it. This is the reason I didn't buy it from Amazon.

The internet sites are going to have to swap out their stock or they're going to lose out to the sites that have brick and mortar stores to which you can return your unit if it's outdated.


Reply author: dmc_md
Replied on: 09 Jul 2007 01:23:57
Message:

quote:
As per our FAQ, please don't quote the post directly above - thanks



That depends on which state you're in. In my state, I'm charged sales tax even on internet orders, so it doesn't matter who I buy it from. Walmart charges sales tax on the order because they have a store in my city. Either way, I'm paying tax.

Darren


Reply author: M_K
Replied on: 09 Jul 2007 03:56:49
Message:

Salsaguy,

Not entirely true. It depends on whether the internet store has a presence in your state. I believe Walmart is in every one of the 50 states so if you order from Walmart.com you WILL get charged sales tax. If you order from a NY only store and you are in CA, then yes, you escape the sales tax.


Reply author: sabotage
Replied on: 09 Jul 2007 07:01:06
Message:

quote:
Originally posted by M_K

The Good News:
When I went there the posted price was way higher than their website and their website has the fine print that store prices may be different and they are not obligated to match the website price. Well, the associate said that they've just implemented a policy that if you mention the web price they will honor it without any problems. I was half way there!


That is very interesting. I was just at walmart in the same situation just this past Friday. I had called in advance to check stock at the Walmart, and had the person check the serial number for me. It was in fact 1073. So, I heading off to the walmart - which was about an hour away.

The price online was around 369, but the in-store price was $449! I talked to the manager, and he said that happens allot regarding web price vs in-store pricing. He made no mention of a policy change. In fact, he said walmarts policy is NOT to price match the web or even other walmart stores, and there was nothing he or anyone else could do for me.

I told my wife, and we both just could not believe that the unit is sitting right in the store ready to be purchased, but to get it at the web price, I have to order the unit, and have it shipped to the same store, where the unit is sitting! Absolutely ludicrous.

Do you have any other info on the policy change?

In the end, I purchased the 650 unit from BuyDig instead, which was $419 /w free shipping, and no tax. That is the lowest I have seen anywhere. In fact, since last night when I placed the order, the price has jumped to $426! Now to see if they honer my order at the lower price.


Reply author: M_K
Replied on: 09 Jul 2007 13:11:18
Message:

Sorry I don't have any more info on the "policy". I didn't ask if it was system wide. Perhaps it was just that store (it's one of the better Walmarts that I've been to).

Ordering from the web and then having it delivered to the store does have one advantage, fresher stock. I would imagine they move more of these things at a distribution location that at a store. Even the guy I talked to yesterday afternoon said they don't sell too many 350s due to the price.

If you can control that instant gratification urge (), getting it from the web and delivering it to the store may be your best bet.


Reply author: dmc_md
Replied on: 09 Jul 2007 13:27:08
Message:

There is a post on the top of page 10 that mentions that the store price and web price at Walmart was different. That's actually where I found that Walmart had such good prices on the 350. I called one of the stores in my town last week to ask if I could buy the 350 from them for the internet price, and they were quite adament that I could not. I couldn't believe it. It seems absolutely ridiculous that I have to order it from the same company in order to get the lower price. I feel, though, that in reality it's just an $8 tax (the shipping) that I'm paying to buy it from a store with whom I can exchange it with no restocking fee if the maps aren't up to date. Garmin and Walmart must be in a competition for the worst customer service. Interestingly, this has stopped none of us from buying something from both of them.

The person who posted back on page 10 received a unit with the older maps and then exchanged it for one with newer maps. This calls into question the theory that the internet distribution center has newer stock than the stores.

I should be getting mine today after work. I'll let you know what I receive.

Darren


Reply author: paul1035
Replied on: 09 Jul 2007 16:49:50
Message:

Here is the response I received from Garmin. I have emailed them 4 or 5 times now but I never have any luck, but here is the latest I have heard from them:

Dear Paul,

I'm not sure who has been telling you of this "new policy", but I think they have given you bad information.

As far as I know, we are not giving any free updates unless there are "special conditions". If you were promised a free update from a Garmin employee, please forward their name, so I may check with them.

As I said in my last email, I am not sure how the Nuvi 200 series will be updated or when.

Thank you for contacting Garmin International


So maybe it's time I just call them.


Reply author: M_K
Replied on: 09 Jul 2007 16:54:22
Message:

Wow, Paul! That's some reply! Goes to show that they have not made any progress on this topic. There's going to be a lot of "special conditions"!

Darren, I believe if you order from Walmart's website and have it delivered to the store, there's no shipping charges. Only if it were to be sent to your house would you get charged.


Reply author: salsaguy
Replied on: 09 Jul 2007 17:49:42
Message:

Sabotage

You say you ordered instead from Buydig, which is where Im considering to get my 680. But since its online, you dont know which map version you will get, correct? Or did you contact them ahead?
Please let us know. Did you get 2008 maps on your 650?
Did someone at biydig say they will make sure you do? or will exchange it?

Originally posted by sabotage

In the end, I purchased the 650 unit from BuyDig instead, which was $419 /w free shipping, and no tax. That is the lowest I have seen anywhere. In fact, since last night when I placed the order, the price has jumped to $426! Now to see if they honer my order at the lower price.
[/quote]


Reply author: Planet GPS
Replied on: 09 Jul 2007 18:27:38
Message:

419 here.


Reply author: allyn
Replied on: 09 Jul 2007 19:22:21
Message:

fyi, a buddy of mine just bought a 650 from amazon. it has the old v8 maps. :-(


Reply author: tedmozer
Replied on: 09 Jul 2007 19:40:22
Message:

Just received my Nuvi 360 from PC Nation for $396 (no shipping/no tax). The Map Info screen says "City Navigator North America NT 2008". Does that indicate I lucked out?

One big newbee question. How the heck do you install the windshield are ball into the base? There are no instructions on doing that and I don't want to break anything!


Reply author: sabotage
Replied on: 09 Jul 2007 20:22:11
Message:

quote:
Originally posted by salsaguy

Sabotage

You say you ordered instead from Buydig, which is where Im considering to get my 680. But since its online, you dont know which map version you will get, correct? Or did you contact them ahead?
Please let us know. Did you get 2008 maps on your 650?
Did someone at biydig say they will make sure you do? or will exchange it?



No, i'm must crossing my fingers. From this thread, I have gathered that Garmin will likely send me a free upgrade in the event I receive v8. Thats why I jumped on the BuyDig deal for $419. Hope it works out either way.


Reply author: tonyg
Replied on: 09 Jul 2007 21:48:25
Message:

My 660 just arrived from buy.com with Nt 2008 maps on it!


Reply author: dmc_md
Replied on: 09 Jul 2007 22:02:42
Message:

I received 10737xxxx from Walmart.com today, with the 2008 maps.

Darren


Reply author: BobRiff
Replied on: 09 Jul 2007 22:51:54
Message:

SUCCESS!

I called customer service this morning. After 25 minutes on hold, I spoke with the rep, "Isaac".

I told him I had heard that Garmin was now giving free updates to City Navigator NT 2008 for "recently purchased" units if you sent in a copy of the dated sales receipt. He confirmed that this was true, but only if the unit was purchased less than 60 days ago (I bought my 660 on June 11 ).

He asked if I had registered the unit (I had) and asked for the serial number. He looked it up in his system, verified my address, and asked if that's where I wanted the update DVD mailed to. He then gave me an order tracking number and the phone number to fax my receipt to.

He said the update DVD should be mailed out around the end of July.

I appreciate the fact that Garmin is finally doing the right thing on this update situation. Now I can recommend them to my friends and co-workers.


Reply author: NanaimoRick
Replied on: 09 Jul 2007 23:39:04
Message:

Now if all the Garmin CSR staff got the same memo as Isaac did the problem is solved. Well of course except for those poor people that got V8 maps and don't read this forum.


Reply author: Planet GPS
Replied on: 09 Jul 2007 23:48:25
Message:

That is the biggest problem with Garmin from my experience. They have great customer service WHEN everyone is on the same page. Sometimes, like with this issue, it just seems like some of their reps know what's going on, and others are in the dark. All in all I really like Garmin, but it's sad when something little like this issue causes so many people grief, and it's all avoidable really, if everyone at Garmin would just be on the same page


Reply author: ATC7
Replied on: 10 Jul 2007 01:12:16
Message:

I'm new here and wanted to say this is a great forum which is why I'm posting this here.

I recently got a nuvi 250 from Futureshop (2 days ago) and a family friend in another province got the same unit through Costco.ca. His unit had the 2008 maps while mine, unfortunately, had v8.

I read this thread and was a little anxious to contact Garmin about this issue. I emailed them on Saturday and I've yet to receive a reply (which isn't surprising after reading that many people are not).

I work in an air traffic control tower and our breaks are not the best place/time to make lengthy phone calls but I took the chance today and called and was told that there would be a 35mins wait to speak to someone, so I hung up.

I then tried again on my next break and it said it would be 20mins. Sure enough, right at 20mins I get to speak to a guy from Garmin in Kansas.

He sounded a little distressed and somewhat unfriendly. I gather they've been overwhelmed with the number of calls and it's quite stressful for these guys. So I wanted to cut him some slack and joked around with the guy and chatted before I popped the question.

I calmly explained the situation and told him that I've been made aware of special circumstances where Garmin has agreed to provide the 2008 update, free of charge, on a case by case basis to some people who are in a similar position to me.

He confirmed that to me and asked me to wait so he can check with "management" whether they can extend the same courtesy to me. 2 mins later he came back on and said Garmin will be able to provide me with the 2008 update free of charge and instructed me to go ahead and register the product and then email him the registration confirmation. I just completed that and waiting to see what to expect next. I think he will be emailing me back the order confirmation for the DVD(?) and shipping information.

I'll post an update once I hear back from them.

Anyhow I just wanted to share this info, however useless it may be, and from my experience with Garmin I can say that these guys are probably under tremendous stress with the policy changes and trying to deal with the multitude of people complaining. Maybe it's worth considering that when making the call for the request.

In my opinion, the new policy as it stands now is very poor and disappointing. Had they not agreed to update my unit for free I would have most certainly returned the unit on principle alone. But I really like the 250, so much so that I would have had a tough time parting with it.

Sorry for the long post.


Reply author: Planet GPS
Replied on: 10 Jul 2007 01:26:48
Message:


The next time that someone calls Garmin - could you please ask them to post an official notice regarding this on the Garmin website? Would sure help everyone involved (Garmin reps and customers)


Reply author: NanaimoRick
Replied on: 10 Jul 2007 01:52:50
Message:

quote:
Originally posted by ATC7

I'm new here and wanted to say this is a great forum which is why I'm posting this here.

Sorry for the long post.



Welcome to our forum. It's great to have another Canadian aboard. Thanks for the kind words and never worry about how long your posts are, especially when they contain good information like yours did.


Reply author: paul1035
Replied on: 10 Jul 2007 02:15:14
Message:

I just recently called because I was having no luck with the emails (sent 4 or 5). After being on hold for 40 minutes, I asked about the 2008 maps and he said that there was no such policy regarding that anyone should get free maps. I then challenged him and asked him to ask his supervisor, which he happily did. He came back to me after 5 minutes of waiting and told me that his supervisor approved of me receiving the maps for free, but there is no such policy that says anyone can receive a free map upgrade for any reason. So I wouldn't hold your breath on Garmin changing their policy, or at least having Garmin officially announce the policy. They might as well say that their policy of free map updates is on an "as approved" basis. Which entails of making a long and pointless phone call to request the free map updates. I suppose they aren't going to offer you your free upgrade unless you ask for it. As for me, I was "told" that in order to receive my free map upgrade, I must "call back" when the map update is released, and they will then ship me the DVD for free. So at least I was told I would receive the map update for free, but that still doesn't mean I am at all happy with Garmin!


Reply author: salsaguy
Replied on: 10 Jul 2007 04:15:20
Message:

So does this mean all those (like myself) who are on hold and waiting to order our nuvi online until this map issue gets resolved should go ahead and order now?
Will the policy apply to anyone who bought their nuvi BEFORE the official release of 2008 maps and got the v8 maps instead? or will it also cover those who buy AFTER the release date as well?

I dont want to wait as I want to use my nuvi this summer before its over but really dont want to deal with this map update issue and dont want to have to pay $65-$75 of course.

This all depends on if Garmin is true to their word. No one has actually received thier promised DVD map update yet and so we cant be sure until that happens and Garmin really does come thru.

Please advise

quote:
Originally posted by BobRiff

SUCCESS!
I called customer service this morning. After 25 minutes on hold, I spoke with the rep, "Isaac".
He asked if I had registered the unit (I had) and asked for the serial number. He looked it up in his system, verified my address, and asked if that's where I wanted the update DVD mailed to. He then gave me an order tracking number and the phone number to fax my receipt to.
He said the update DVD should be mailed out around the end of July.


Reply author: redcat
Replied on: 10 Jul 2007 04:49:22
Message:

I'm pretty much in the same boat. I want to order a Nuvi 250 online (Amazon is so much cheaper than the local prices) but I'm nervous to do so without an "official" statement from Garmin. I believe the stories people are posting where they are getting approved from CSRs, but I'm a pessimist. (Especially since they sent me back an unhelpful email stating I would need to pay for an upgrade if I got the old maps.) If I do pull the trigger I will definitely call and ask for a supervisor based on advice from here.

All of this drama and confusion is so unnecessary. If you look at Amazon's reviews for the Nuvi 200 they have 2-3 reviews complaining about their nonsensical new map policy (out of only 8 reviews!).


Reply author: sabotage
Replied on: 10 Jul 2007 04:57:43
Message:

In my view, I think it is safe to go ahead and purchase a Nuvi. I did, and from what I read in this thread, I have no doubt I will receive a free upgrade should I need one.

My thought was to get my nuvi in quickly, and make that call to Garmin, should somebody change there minds about the free upgrade.


Reply author: paul1035
Replied on: 10 Jul 2007 06:46:19
Message:

quote:
Originally posted by sabotage

In my view, I think it is safe to go ahead and purchase a Nuvi. I did, and from what I read in this thread, I have no doubt I will receive a free upgrade should I need one.



I would second that notion that I also think it is a safe bet that you will get the updated maps one way or another at this point. And sending emails to Garmin is ineffective as I sent 5 and had no luck. It was not until I called and asked the rep to talk to the supervisor was I successful. The only problem you'll have there is that it takes a long time to talk to a rep (30 - 40 minutes for me). But other than that, it will save you $75. But as others have said much earlier in the thread, they were told by Garmin there would be a message on the Garmin website for their account, as I was told this as well, but I don't see where this message displays. So I guess we will find out as the end of July nears (as it is rumored when the map updates are officially released.)


Reply author: salsaguy
Replied on: 10 Jul 2007 06:58:40
Message:

Well based on this info from GPS Magazine that is not the case. This was taken from the nuvi 250 review here:
http://tinyurl.com/27mwed
that talks about the new 2008 maps. See the info between the **stars** in the quote from the article below. It is good to note that they confirmed the new 2008 maps have better POI's which is a critical to get the update and an argument for Garmin reps when they are telling you "there is no difference or few differences in versions".

"...Garmin's nuvi 250W ships with around 6 million POIs pre-loaded onto the unit -- Magellan's highest-end GPS' only have 4.5 millions POIs, so 6 million is a respectable number. The accuracy of the Points of Interest (POI) database has been helped by Garmin's new 2007 mapping data. I found many new POIs in my area using the nuvi 250W new mapping data that my more expensive nuvi 680 could not find. ***Garmin is planning to make updated maps available to it's entire product line later this month (although the update will not be free).***.

...Speaking of new maps, that's one of the best things about the 250W. Garmin's newest NAVTEQ-powered maps are excellent, and in my testing I found them better than TomTom's newest maps. If you already own a Garmin GPS, ***the company says you can expect to pay around $130 to upgrade the maps on your GPS ***"


If that is really true, we're in deep water folks... :(
This makes me even more suspicious when they are promising to ship updated maps soon (with only an email confirmation and no official policy change). Perhaps they are making us wait and then drop a $130 charge on all of us??? I wonder when this reviewer guy got that info from Garmin?

quote:
Originally posted by paul1035

[quote]Originally posted by sabotage

In my view, I think it is safe to go ahead and purchase a Nuvi. I did, and from what I read in this thread, I have no doubt I will receive a free upgrade should I need one.



Reply author: salsaguy
Replied on: 10 Jul 2007 07:04:59
Message:

More info on the new maps from GPS Magazine
from here:
http://tinyurl.com/2evbyv

"Garmin's nuvi 250W ships pre-loaded with Garmin's newest maps, City Navigator North America NT 2008. Although Garmin enjoys the position as the #1 GPS manufacturer in the world (by a large margin), they're previous NT v8 maps were getting a little moldy, as they were several years old.

Thankfully, Garmin has (finally) released their new maps, and the NT 2008 maps are a major improvement over the previous maps."


Reply author: sabotage
Replied on: 10 Jul 2007 12:53:26
Message:

Salsaguy,

I have not seen one post of someone who was told they could NOT receive a free upgrade once a supervisor gets involved. I think the unofficial policy of free upgrades was made after this article.

I would say go for it, and start enjoying your nuvi! :)

just my two cents..


Reply author: M_K
Replied on: 10 Jul 2007 15:24:46
Message:

Salsaguy,

Could be one of those "hidden warranty" like the auto industry. They won't advertise the update is free but if you complain they'll slide one your way. Like politics, what's stated in public may not be true in private.


Reply author: paul1035
Replied on: 10 Jul 2007 15:40:56
Message:

quote:
Originally posted by M_K
Could be one of those "hidden warranty" like the auto industry. They won't advertise the update is free but if you complain they'll slide one your way.



That is exactly how I see it. They won't give it to you until you go through the hassle of asking for it. But of course why would they give you something free from the start, when many people haven't read this forum so they will pay the upgrade fee not knowing of what is really happening.


Reply author: Planet GPS
Replied on: 10 Jul 2007 20:17:44
Message:

The bottom line is that the ONLY way that anyone will be guaranteed getting the new maps, is to wait until all of the stores selling their products, stock Nuvis with the new maps. Otherwise you guys are playing russian roulette. I am very disappointed in Garmin not making an official announcement stating that they will take care of their customers. Last year when this same issue came up, Garmin took a stand and took care of all of their customers. It seems that now someone else is running 'that department' over at garmin because Garmin no longer seems to care about their customers best interest. I certainly wouldn't bend over backwards for a company like that until they put their policy in writing. When Garmin cares about me as a consumer and supports our best interest, then I'll care about them as a company and support their product. I can see this train coming down the tracks; that some people here are going to rush out to buy a Nuvi and they will get stuck with the old maps. Until Garmin assures it's potential customers that they will be taken care of with the new maps, I say better safe than sorry, and wait until the Nuvis with 2008 maps are on the stores shelves. Best of luck to everyone considering buying a "nu nuvi"


Reply author: rwoods
Replied on: 11 Jul 2007 00:21:40
Message:

Just called and spoke to someone named James. Very nice guy. He told me since the new 2008 maps have not been officially released, he can't upgrade me right now because there is nothing to upgrade to. He did say since the NT 8 maps are officially discontinued, he would expect the 2008 maps to be released within the next month. He told me to call back at that time and he would send me the maps for free. He closed by saying Garmin always tries to accomodate their customers, so any CSR should be willing to work something out. I still may call back tomorrow to see if I can get my name on that list or whatever so it is shipped out as soon as it is released.


Reply author: craigm1
Replied on: 11 Jul 2007 03:13:42
Message:

My experience, 2 weeks ago called Garmin said I bought a 680 2 months ago and wanted the 2008 maps said I would not receive an upgrade.

Today called and was really nice said I was saw a few people on the message boards who were getting free map upgrades. Put me on hold for 5 mins came back and said to fax my reciept to her register my 680 and she would call me took my # when the upgrade was coming out, complimentary.

Then told her I bought my wife at the end of April a 580 could I get that upgraded said combined I spent $1300 she said send the reciept for that as well and that will be upgraded to 2008 maps as well.

Thanks, for all the success stories there is hope. Be nice to who you talk to you might have a chance.

also asked if she was in an employee stock purchase plan stock trades under grmn has been going through the roof for months she was pumped when I brought that up

Good luck all

Craig


Reply author: tunafish
Replied on: 11 Jul 2007 05:17:49
Message:

On my nuvi 350, it says:
#9633;City Navigator North America NT v8
[1]ALL.

-----------------
In truthiness's picture, it says: "48 states"...does it mean that the NT 2008 maps don't have hawaii, alaska, and canada?


Reply author: rwoods
Replied on: 11 Jul 2007 15:18:30
Message:

I e-mailed the VP of Marketing a couple of weeks ago as was recommended by someone here. I hadn't received a reply so I thought my email must have gotten lost in the shuffle. Today, I checked my email and received this:

"Mr. Woods,

I have received your email and would be more then glad to assist you in your situation. I have gone ahead and notated your registration account so that when the new version of NT 2008 is released on Disk format that you will be able to unlock to the new version for free. When you receive this disk please contact myself or anyone else to get the unlock code so that we can override the system and unlock the update disk at no charge. The new udpate disk is expected to be out sometime in August. Please email me in the future if you have any questions.

Best Wishes

Kyle Candy"

Well, Garmin did come through. I guess you just need to know who to speak to.


Reply author: jjocsak
Replied on: 12 Jul 2007 02:33:10
Message:

I would like to do the same. Could you provide this email address?

Jeff

quote:
Originally posted by rwoods

I e-mailed the VP of Marketing a couple of weeks ago as was recommended by someone here. I hadn't received a reply so I thought my email must have gotten lost in the shuffle. Today, I checked my email and received this:

"Mr. Woods,

I have received your email and would be more then glad to assist you in your situation. I have gone ahead and notated your registration account so that when the new version of NT 2008 is released on Disk format that you will be able to unlock to the new version for free. When you receive this disk please contact myself or anyone else to get the unlock code so that we can override the system and unlock the update disk at no charge. The new udpate disk is expected to be out sometime in August. Please email me in the future if you have any questions.

Best Wishes

Kyle Candy"

Well, Garmin did come through. I guess you just need to know who to speak to.




Reply author: olephart
Replied on: 12 Jul 2007 06:39:00
Message:

Here's what Garman said when asked how to identify 2008 maps without opening the box:

"Thank you for contacting Garmin International,

I can provide some info for you. Besides asking the sales rep at the store where you plan on purchasing it, look at the barcode on the box.

When looking at the barcode, you will see to the left, a version. It will look something like "v7" or "v8". If it has NOTHING there, it is more that likely 2008."

I think several people figured this out, it's the first time I saw anything from Garmin about it.


Reply author: salsaguy
Replied on: 12 Jul 2007 07:14:05
Message:

Success #2 for the Map updates as promised by Garmin!

This past weekend I decided to try my own hand at helping us get the map updates as we all want.

I sent an email to sales@garmin.com
Basically, I wrote it as a 1st time GPS buyer who was ready to buy a top of the line 680 and needed it for many family summer trips and explained that I was worried that if I ordered it online and the unit I get had the old v8 maps (at no fault of my own) that I would be very dissapointed due to the restocking fees and hassles. I stated that the newer maps were crucial for my family to go to all the POIs (which change very frequently) and to ensure accurate directions to our many destinations. I kept a postive upbeat writing style and complimented the 680 and the Garmin company for all their awards and great reviews for their products. Here is the response I just got back today. Looks like I will be ordering my 680 this week, finally! :)
Good job Garmin


"Dear Salsaguy (real name edited out),

Thank you for contacting Garmin International,

If you purchase a unit and it still has version 8 installed, we can
update you for free when the update is released later this month. You
will simply need to provide us with a proof of purchase, and we can send you the update DVD at no charge.
You will need to contact us again at the end of this month, as we do not have an exact release date."

With Best Regards,

Thomas L
Product Support Specialist
2nd Shift Automotive Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Thomas L
www.garmin.com
Request emailed to automotive@garmin.com


quote:
Originally posted by rwoods

I e-mailed the VP of Marketing a couple of weeks ago as was recommended by someone here. I hadn't received a reply so I thought my email must have gotten lost in the shuffle. Today, I checked my email and received this:
"Mr. Woods,
I have received your email and would be more then glad to assist you in your situation. I have gone ahead and notated your registration account so that when the new version of NT 2008 is released on Disk format that you will be able to unlock to the new version for free. When you receive this disk please contact myself or anyone else to get the unlock code so that we can override the system and unlock the update disk at no charge. The new udpate disk is expected to be out sometime in August. Please email me in the future if you have any questions.
Best Wishes
Kyle Candy"


Reply author: sabotage
Replied on: 12 Jul 2007 08:22:35
Message:

Very nice.


Reply author: esoin
Replied on: 12 Jul 2007 08:27:32
Message:

Serial #: 10736xxxx
Model: Nuvi 350
Map Info: CNNA NT 2008
Date Purchased: June 29, 2007
Purchased From: Ebay Store Seller "atlantis_discount_warehouse_llc"

Item was brand new. I was able to register the nuvi via garman website, today. This is my first external GPS and it's fantasic.

I also could not find a map version number on the retail box.


Reply author: salsaguy
Replied on: 12 Jul 2007 10:03:12
Message:

esoin
Dont forget to let us know which store you got yours from so others will have better luck when they buy theirs
Also add the next serial # digit to yours as it seems there are some 1073's with older v8maps on them
Enjoy your nuvi


Reply author: esoin
Replied on: 12 Jul 2007 11:17:40
Message:

salsaguy,

I updated my previous reply with the information you requested.

Thanks, I am really enjoying this device.

I did a lot of research before deciding on the Nuvi 350. And with the price dropping, I couldn't resist.


Reply author: OrlandoRealtor
Replied on: 12 Jul 2007 12:22:26
Message:


quote:
Originally posted by olephart

Here's what Garman said when asked how to identify 2008 maps without opening the box:

"Thank you for contacting Garmin International,

I can provide some info for you. Besides asking the sales rep at the store where you plan on purchasing it, look at the barcode on the box.

When looking at the barcode, you will see to the left, a version. It will look something like "v7" or "v8". If it has NOTHING there, it is more that likely 2008."

I think several people figured this out, it's the first time I saw anything from Garmin about it.



My box on my new 680 had v8 by the Barcode on the bottom. On the botttom of the box box it also had preloaded CITY NAVIGATOR North American NT in the description. When I turned my unit on and checked the Maps it had City Navigator North America NT 2008. Guess i lucked out on getting the new Maps. Bar code theory makes sense but mine must have slipped through. Serial Number first 5 14383


Reply author: Flycaster
Replied on: 12 Jul 2007 16:08:31
Message:

A quick check of eBay indcates that Garmin 350's are going for about $350 (including shipping). Interestingly, almost all the posts state that the units contain the V8 maps. From all this, I'm thinking that prices are going down as dealers (and other distributors) are trying to unload before the 2008 map loaded units are officially out.


Reply author: Planet GPS
Replied on: 12 Jul 2007 17:33:19
Message:

For North America? Not according to their site...


Reply author: TwistedTJ
Replied on: 12 Jul 2007 18:34:20
Message:

Well, my first post.. I've been lurkin for some time, but figured I'd register and post my success as well. I just bought a Nuvi 350 earlier this week to replace my stolen streetpilot c530. Anyhow, the 350 came with the V8 maps. Just got off the phone and was told they would ship my free upgrade as soon as it is available. She said she wasn't sure when it was going to be available though...


Reply author: sabotage
Replied on: 12 Jul 2007 20:54:07
Message:

I just received my Nuvi 650 from www.ShipDog.com for $419. First off, they shipped the package 2 days after I ordered, instead of the stated one day. To my surprise, they ship it out 2 Day Fedex at no extra charge - I guess to make up for the delay. I didn't even contact them regarding the later shipping time - very impressed by that.

I was sure that I was going to receive the older maps, since the price was so low - thinking it was old stock. BuyDig was selling for 419 also, but they went out of stock, and since have raised the price.

I received the 2008 maps! Very happy!

http://www.ShipDog.com
Nuvi 650 (w/o FM/Bluetooth)
Price: $419 /w free ground shipping
Top Barcode 14v023xxx
Bottom Number 010-00540-xx
Other 007-01074-70 Rev. D


Reply author: InArizona
Replied on: 13 Jul 2007 01:06:32
Message:

Similar to Salsaguy, I sent Garmin Support an e-mail last week stating that I would be purchasing a competitor's GPS if they would not ensure me that they would ship a free 2008 upgrade if my unit was loaded with the old maps. They replied with the following:

Thank you for contacting Garmin International, I would be happy to assist you with your question. We have been shipping units out with the new mapping for the last few months. If you do purchase a unit that does not have the latest software on it please reply to this email and attach a copy of your sales receipt and I would be happy to get the update for you.



Reply author: Timon
Replied on: 13 Jul 2007 01:28:38
Message:

Did the 650 with the 2008 maps happen to have a qwrty keyboard option?


Reply author: RedRover1
Replied on: 13 Jul 2007 01:36:46
Message:

I'm pretty sure none of the nuvi line allows for a qwerty keyboard.


Reply author: sabotage
Replied on: 13 Jul 2007 04:38:30
Message:

quote:
Originally posted by Timon

Did the 650 with the 2008 maps happen to have a qwrty keyboard option?



Sorry, I don't seen an option for QWERTY.


Reply author: salsaguy
Replied on: 13 Jul 2007 06:51:21
Message:

Glad to hear thats 2 positive hits for 2008 maps when buying at Shipdog as thats where I just ordered my 680 last night. Lets hope their streak continues. Should be a good chance as they always have the lowest prices of other online stores and so they probably sell a good amount and their turnover rate and reorders from Garmin may be better than other stores.
......crossing fingers.....


quote:
Originally posted by sabotage

I just received my Nuvi 650 from www.ShipDog.com for $419.
I was sure that I was going to receive the older maps, since the price was so low - thinking it was old stock. BuyDig was selling for 419 also, but they went out of stock, and since have raised the price.
I received the 2008 maps! Very happy!
http://www.ShipDog.com


Reply author: esoin
Replied on: 13 Jul 2007 08:11:56
Message:

A stroke of luck occured when I purchased from ebay.

The seller (atlantis_discount_warehouse_llc) advertised the auction as "brand new" and "Latest V8 Maps". So, I was expecting to get the V8 maps. However, when the Nuvi 350 came in the mail, I checked the map-info button and surely enough, it was the CNNA 2008 maps. I also notice that the retail box didn't indicate a map-version-number.

Maybe the seller shipped the wrong one? Maybe the seller doesn't know he has the most updated version instock? Whatever it is, I'm surely not complaining.

Contact the seller if interested. Maybe you can get more information on what map-version he actually stocks. The final buy-it-now price was $359.99 shipped. He was selling 13 Nuvi-350. Every single one sold.

The seller was also extremely helpful when I contacted him over the phone when I found out I wouldn't be home to receieve the package. I was going to be gone for a week. The package was scheduled to be delivered on 7/6/07 while I was going to be on vacation from 7/5/07-7/12/07. The seller called Fedex for me and delayed the package delivery until I got back home. Good people.

I actually asked the seller to tell Fedex to leave the package at a near-by Fedex facility so I can drive over and pick it up when I got back. However, interestingly enough, Fedex knocked on my door on 7/12/07 and I got my package. This saved me a trip, driving out to Fedex.

quote:
Originally posted by Flycaster

A quick check of eBay indcates that Garmin 350's are going for about $350 (including shipping). Interestingly, almost all the posts state that the units contain the V8 maps. From all this, I'm thinking that prices are going down as dealers (and other distributors) are trying to unload before the 2008 map loaded units are officially out.


Reply author: jotne
Replied on: 13 Jul 2007 09:40:38
Message:

quote:
Originally posted by Timon

Did the 650 with the 2008 maps happen to have a qwrty keyboard option?



All Nüvi uses the same firmware (100% the same file used for all).
So if one Nüvi get QWERTY, all will got it.


Reply author: Johnny V
Replied on: 13 Jul 2007 16:35:13
Message:

Here's the link:

http://www8.garmin.com/unlock/update.jsp


Reply author: Johnny V
Replied on: 13 Jul 2007 16:40:17
Message:

Description mentions on the above page:

"Update Details: This Update is NOT for NT units!"

What does this mean?


Reply author: Johnny V
Replied on: 13 Jul 2007 16:43:33
Message:

Sorry on this page it mentions "Not for NT units":

http://shop.garmin.com/cartography/mapsource/update/cd_update_details.asp?CD=010-10391-07


Reply author: NanaimoRick
Replied on: 13 Jul 2007 19:40:43
Message:

It means it is not for the Nuvi line which all use NT maps. NT means New Technology which is basically a compressed version of the none NT maps with the added support for traffic data.


Reply author: YardleyFFL
Replied on: 13 Jul 2007 22:57:09
Message:

I echo what most everyone else has said about the forum, great stuff. I just purchased a Nuvi 360 from Amazon.com that was delivered July 10th. I ended up with the v8 maps so I was disappointed. But as many have stated recently, Garmin customer service is accomodating those of us who recently purchased the nuvis but still have v8. After waiting on the line for 20 minutes, I spoke to Jack at customer service. I started my spiel (sp?) and he picked up on it and said yes you can have the free update to 2008 maps when it comes avail. I wasn't quite clear on how that is redeemed but I did ask for and received a confirmation email from him, so just have to wait and see how it works. Thanks everyone!


Reply author: InArizona
Replied on: 14 Jul 2007 00:26:54
Message:

I ordered a 360 from 'www.AbesOfMaine.com' (based out of NJ?) on Monday. The Nuvi showed up today with v2008 maps. The UPC is 7 53759 05884 5. There is no v8 printed on the side of the barcode. I paid $389 with free shipping after a $10 discount.


Reply author: klop
Replied on: 14 Jul 2007 01:32:00
Message:

Hi!

First post here. I've been reading this forum for about 2 years now and decided to register.

I am thinking of buying a Nuvi 350 for my summer trip. What are the best places to buy a new Nuvi 350 from Canada? ...or in the USA?

I'm going to New York/New Jersey this summer. Should I wait and buy the unit in the USA to get a better price? Stores here in Canada sell that Nuvi around 450$.

Thanks guys!


Reply author: salsaguy
Replied on: 14 Jul 2007 07:24:20
Message:

InArizona
Its actually not the UPC code we need but instead your nuvi's serial # (1st 5 numbers will do) to see where the new maps start and old maps ended. Enjoy your nuvi and let us know how the maps are for POI's and roads in your area.

Thanks

quote:
Originally posted by InArizona

I ordered a 360 from 'www.AbesOfMaine.com' (based out of NJ?) on Monday. The Nuvi showed up today with v2008 maps. The UPC is 7 53759 05884 5. There is no v8 printed on the side of the barcode. I paid $389 with free shipping after a $10 discount.


Reply author: roy33jen
Replied on: 14 Jul 2007 14:10:22
Message:

Hi all, I just won a 660 from a contest one of my suppliers was doing. This is my first GPS. It has been fun learning how to use the unit and finding this forum has been awesome for information. Sadly, my unit has v8 so I am trying to get Garmin to send me the new maps but we will see what happens.

My question is this, If when I get the updated maps (from Garmin or purchased) does this also update all the info as far as resturants and such? I using mine the other day to get a phone number for a resturant that has been open for about two years now and it was not on it but it had some that have been closed now for anywhere from six months to almost two years now. Thanks for all the help that this site has provided and I am sure I will have many more questions.


Reply author: RedRover1
Replied on: 14 Jul 2007 14:28:17
Message:

Yes it does update all the info like restaurants. If you see errors you can report them here http://mapreporter.navteq.com/dur-web-external/ and they are usually fixed by the next map update if NAVTEQ doesn't already correct it on their own.


Reply author: M_K
Replied on: 14 Jul 2007 15:15:19
Message:

I wonder how Garmin would treat a GPS won in a contest? How would they verify a purchase receipt for a map upgrade since technically there is no receipt?


Reply author: blane
Replied on: 14 Jul 2007 17:59:50
Message:

quote:
Originally posted by roy33jen

If when I get the updated maps (from Garmin or purchased) does this also update all the info as far as resturants and such? I using mine the other day to get a phone number for a resturant that has been open for about two years now and it was not on it but it had some that have been closed now for anywhere from six months to almost two years now.

Since there are over six million Points Of Interest (POI) in the map database, it is virtually impossible for NAVTEQ to keep them anywhere near current. Even if you had the 2008 dataset today, that restaurant phone number may not be there. In fact it may not be updated without a personal report from SOMEONE for years, if ever.


Reply author: keving
Replied on: 15 Jul 2007 03:09:12
Message:

When will the NT version be out now?


Reply author: sabotage
Replied on: 15 Jul 2007 03:17:19
Message:

Garmin says late July/August


Reply author: smiley1081
Replied on: 15 Jul 2007 12:50:45
Message:

quote:
Originally posted by M_K

I wonder how Garmin would treat a GPS won in a contest? How would they verify a purchase receipt for a map upgrade since technically there is no receipt?



For the Streetpilot c510 I won from them, Radio Monte Carlo has sent me, along with the StreetPilot, an invoice stating the date of the airing I have won it and the date they have shipped it to me...


Reply author: hbanana
Replied on: 15 Jul 2007 16:38:45
Message:

If the unit was free, I wouldn't worry about buying a map update. Probably, I wouldn't update it at all (v8 -> v2008) given how often roads change!


Reply author: sabotage
Replied on: 15 Jul 2007 20:04:09
Message:

quote:
Originally posted by hbanana

If the unit was free, I wouldn't worry about buying a map update. Probably, I wouldn't update it at all (v8 -> v2008) given how often roads change!



To clarify, v8 is not 2008. 2008 would technically be v9. Garmin has gone with a new naming scheme.


Reply author: smiley1081
Replied on: 16 Jul 2007 08:41:58
Message:

BTW, given that nobody was interested in buying it, yesterday I registered the c510.

It had v8 CNNT EU maps, and the system enabled me to order the v9 CNNT EU maps for free.


Reply author: mangust
Replied on: 16 Jul 2007 14:55:13
Message:

I called the tech support and told the rep that I bought nuvi 660 about a month ago and it came with the older maps, and I heard that the newer maps are out. After a couple minutes on hold the rep came back asking me to register my unit on-line and to email him a copy of the sales receipt. After I did all that I got an email stating that my account has been noted for a free update once it's officially out. The entire call took lest than five minutes. Great experience overall and I hope the others will have it as easy.


Reply author: maybaum
Replied on: 16 Jul 2007 17:12:25
Message:

I have the Nuvi 670 and have used it in the US and Spain and I love it. I am now going to Guatemala, what capability will I have (if any) there. I see no maps for Central Ameria listed with Garmin.

Thanks


Reply author: Jack_GPS
Replied on: 16 Jul 2007 19:21:03
Message:

Can someone clear this up this lock code thing is confusing...

If I get the free update disk North America NT 2008 from Garmin for a recently purchased 660,
can I load the map into GPSMAP 60Cx that only currently has base maps instead of the 660?


Reply author: rawlus
Replied on: 16 Jul 2007 20:13:51
Message:

bought the nuvi 200 off amazon last week (7/12) for $296 plus $3.50 shipping, rec'd it today (7/16) - it is packed in the printed cardboard box (not a blister pack), the "fine print" on the bottom of the box includes, among other things like the barcode and legal disclaimers, the text "007-01213-10 Rev. B"
the unit inside indeed has the newest v2008 maps.

just thought everyone would like to know that even some new inventory is shipping at a great price (IMHO).

i'd read some reviews on amazon warning about old stock and old maps but i took the risk anyway and it paid off.

ser# of the unit is 14H33XXXX


Reply author: jotne
Replied on: 16 Jul 2007 20:35:45
Message:

quote:
Originally posted by Jack_GPS

Can someone clear this up this lock code thing is confusing...

If I get the free update disk North America NT 2008 from Garmin for a recently purchased 660

Yes, you did tat before,
No, they changed this with 2008, not giving free maps
Yes, Garmin seems to change the current polecy some

quote:

can I load the map into GPSMAP 60Cx that only currently has base maps instead of the 660?


Yes, if you buy a unlock key for it.

Garmin has still not released CN NA v2008 NT (that you should use on Nüvi and 60Cx)


Reply author: thxbaby
Replied on: 16 Jul 2007 21:57:55
Message:

New to the forum. I have been reading all the post.
Great Forum!
If you are registered with Garmin and go to MyGarmin and under
Map update they list the 2008 version $69.99 USA so they must
be shipping.

Jim


Reply author: Johnny V
Replied on: 16 Jul 2007 22:01:32
Message:

That version is not for the Nuvi's...the "NT" version is.


Reply author: thxbaby
Replied on: 16 Jul 2007 22:14:58
Message:

Johnny V

Did you take a look at the Garmin web site?
This is how it is listed.
"Map Update 2008 City Navigator® North America NT"
May be I missed something but
looks to me like its the NT version to me!

Jim


Reply author: danham
Replied on: 16 Jul 2007 22:15:47
Message:

I find it listed under myGarmin as an update for my nuvi 350, priced at $69.99 for the disk (this is a new wrinkle) and it is definitely NT.

-dan


Reply author: Johnny V
Replied on: 16 Jul 2007 22:24:23
Message:

>Did you take a look at the Garmin web site?

OH Cool......you got man!!

I'm at work and don't have access to my account.


Reply author: NanaimoRick
Replied on: 16 Jul 2007 22:31:53
Message:

There appears to be one problem with this approach if you live in Canada. The mygarmin.com website will let you login and order the update. When you attempt to checkout and pay for the purchase the address you used to register with MyGarmin is displayed. I noticed that my address looked like it would be sent to California (CA) instead of Canada so I attempted to edit the address. Problem is that although the form has a field for State/Province only US states are listed, no Canadian provinces appear. Also there is a Country field that needs to be completed - only options are US, United Kingdom and France.

Guess we Canadians will need to wait until one of the Garmin resellers here have the update DVDs.


Reply author: ATC7
Replied on: 16 Jul 2007 22:52:07
Message:


I just went through it and first this is definitely the NT 2008 and secondly, for Canadians it just used my registration address info and shows CA for country (I think) as it also shows Province and postal code. I did try to edit my address and you're quite right, it only shows US, UK and France as options for Country. But I think it accepts address in Canada from your registration (it's probably a good idea to check with Garmin on this first I suppose).

So it's almost time to contact Garmin by phone and confirm order for the free update they promised.


Reply author: billarf
Replied on: 16 Jul 2007 23:05:46
Message:

Yes, the Map Update 2008 City Navigator® North America NT
Part Number: 010-10989-50 Suggested Retail Price: $ 69.99 USD is in fact listed on myGarmin. I just called Garmin and my FREE update will be shipped in about 2 weeks per the tech. He said part number is in fact listed but DVD is not shipping for a couple of weeks.
(I had called Garmin on 7/6/07 and got them to approve the free update)


Reply author: NanaimoRick
Replied on: 16 Jul 2007 23:29:53
Message:

quote:
Originally posted by ATC7


I just went through it and first this is definitely the NT 2008 and secondly, for Canadians it just used my registration address info and shows CA for country (I think) as it also shows Province and postal code. I did try to edit my address and you're quite right, it only shows US, UK and France as options for Country. But I think it accepts address in Canada from your registration (it's probably a good idea to check with Garmin on this first I suppose).

So it's almost time to contact Garmin by phone and confirm order for the free update they promised.



AS ACT7 STATES, IT WOULD BE A GOOD IDEA TO CHECK WITH GARMIN BEFORE YOU ORDER THIS UPDATE FROM MYGARMIN.COM

I agree it sure looks like you can register and open an account with MyGarmin.com and use a Canadian address. However, I just got off the phone with Garmin and the CA in the address probably is not interpreted as CANADA. I was told they currently have no facility in the MyGarmin.com website to accept international orders for this update from other than UK and France.

The CSR I spoke with (very helpful I most add) had to setup my order separately so that it could be sent to an international address other than the UK and France (I assume). She could not do it through her normal order process and needed to put me on hold while she went to another system.

The outcome was that I have my order placed. $69.99 US plus shipping plus whatever the Canadian Government tacks on (GST probably) when it crosses the border.

I asked her to pass on the message to the group that looks after the MyGarmin website that the CA appearing in the address of Canadian owner's is going to cause all kinds of confusion particularly if their system is translating the CA as California and especially if in fact international orders can't be accepted through that facility.

Finally I have e-mailed GPScity.ca and GPS Central.ca to ask when and if they will offer the update for sale in Canada. As of today it does not appear on either website. Garmin could not confirm when it would be available to retailers.

It will be interesting to see how other Canadians fare with this order process. As we know, the answer we get from one support tech at Garmin is not always the answer we get from the next one.<g>


Reply author: danham
Replied on: 17 Jul 2007 00:22:03
Message:

Rick:

Did you get any info on unlocking?

As you know, past update disks were free, but you then had to buy an unlock code online.

I'm wondering what exactly you get for $70.

-dan


Reply author: billarf
Replied on: 17 Jul 2007 00:26:25
Message:

quote:
Please don't quote the post directly above - our server thanks you.



I asked the tech about this when I called. He stated an unlock code would be included with the DVD. He said you must use that unlock code (no others would work and not to use the one on the yellow paper that came with the NUVI) that comes with the DVD in order to do the install. He also mentioned that if I had already registered the NUVI that I should NOT, again not tell the install program that I want to register even if it ask me and then asks again after I say no to registering.


Reply author: NanaimoRick
Replied on: 17 Jul 2007 00:27:38
Message:

I was told that I would receive the DVD and the unlock code in the package.


Reply author: no clue
Replied on: 17 Jul 2007 01:40:15
Message:

quote:
Originally posted by rawlus
ser# of the unit is 14H33XXXX



Does your boot up screen still showing "SiRF Technology 2007"?
Or it just show AND DATA Basemap 4.0?


Reply author: blane
Replied on: 17 Jul 2007 01:47:03
Message:

Garmin surely did a great job of hiding the ordering page. At least I just received my email order confirmation. There was no shipping schedule indicated, either during the ordering process or in the email.

Rick,

The form that I filled-in only had US, UK and France as choices. Garmin must still be mad at you guys for sheltering the Torries in Nova Scotia after the "Shot heard round the world" in 1776.


Reply author: NanaimoRick
Replied on: 17 Jul 2007 02:10:37
Message:

Yes, I believe that is the reason we are now being treated so badly by you revolutionaries <grin>.


Reply author: mrjoed2
Replied on: 17 Jul 2007 03:11:20
Message:

Hi all,

Ready to buy a Nuvi 660 - does anyone have a serial number range for the
new ver. 2008 maps yet.

Thanks.


Reply author: novaroam
Replied on: 17 Jul 2007 03:21:01
Message:

An update to my July 6th posting.

Today I received my FREE update (NT 2008) from Garmin. As promised it arrived within 2 to 3 weeks. The product key was located on a label fixed to the CD case. Interesting enough the CS rep at Garmin never asked for a sales receipt or s/n of my Nuvi 660. The update took about 1 hour to upload and install.

Good luck to all who are still waiting for your update.



Reply author: AndreTheGeek
Replied on: 17 Jul 2007 03:33:06
Message:

It's not accepting my Canadian order, but it isn't clear why. It says "The following errors occurred:" but no error is listed.


Reply author: NanaimoRick
Replied on: 17 Jul 2007 03:44:33
Message:

Just received an e-mail from GPScity.ca concerning my question about when or if they will be selling the V2008 update in Canada. According to the e-mail they have no information from Garmin about when or if they will be selling the update. Basically this is the same information I got from Garmin - at present the only place you can buy it is from Garmin and it takes a phone call to order it if you don't live in the US, UK or France.

Andre - maybe that's what happens if your address already includes the province, post code and country which can be inputted correctly through the registration process. In my case I noticed that the address looked incomplete as it didn't include my province. When I attempted to update it through the purchase of the update that is when I ran into the problem of not being able to enter the province and the correct country. I never got to the point of getting an error message as I stopped when I couldn't get my address corrected.


Reply author: Schex313
Replied on: 17 Jul 2007 04:08:10
Message:

So I was looking to buy the 350 and saw the whole serial number thing. I went to Circuit City today and almost got them to match a Newegg price. Oh well. I've seen some say that the 350 they ordered on Newegg did have the new maps. Can anyone else who ordered recently, within the last week, confirm this? Thanks.

Adam


Reply author: M_K
Replied on: 17 Jul 2007 06:47:09
Message:

You ALMOST got them to price match Newegg? What happened?


Reply author: Schex313
Replied on: 17 Jul 2007 07:07:52
Message:

Almost, yes. They even had ones with new serial #'s, 10737... as I recall. I asked the first salesperson, but the manager wouldn't go for it. He equated them to eBay, even though I said they are a huge online reseller. Maybe they would match Amazon, but I doubt it. I see that PCNation.com is selling for cheaper than newegg and guarantees that it will come with the new maps. Anyone have experience with them?


Reply author: rvehock
Replied on: 17 Jul 2007 15:53:00
Message:

quote:
Originally posted by novaroam

An update to my July 6th posting.
Interesting enough the CS rep at Garmin never asked for a sales receipt or s/n of my Nuvi 660.



Called in for an update for my Nuvi 350 and was only asked for my serial number. My update will be delivered within the next few weeks.


Reply author: Lightninrod
Replied on: 17 Jul 2007 16:36:09
Message:

Schex: I got my Nuvi 660 from PCnation and was completely pleased with the transaction. I was unaware of the map issue at the time and I ended up with the 'old' maps but that wasn't PCnation's fault. Their shipping is the best too!


Dan


Reply author: mack44
Replied on: 17 Jul 2007 17:12:18
Message:

quote:
Originally posted by rvehock

quote:
Originally posted by novaroam

An update to my July 6th posting.
Interesting enough the CS rep at Garmin never asked for a sales receipt or s/n of my Nuvi 660.



Called in for an update for my Nuvi 350 and was only asked for my serial number. My update will be delivered within the next few weeks.



I had my Nuvi 660 already registered on the site so when I called in this morning the CS Rep was able to identify me when I asked for my free update. The CS Rep only asked when I purchased it and he ordered my update. He says there's a lot of orders coming in so get yours in fast.


Reply author: ZX14NINJA
Replied on: 17 Jul 2007 18:11:06
Message:

quote:
Originally posted by NanaimoRick

There appears to be one problem with this approach if you live in Canada. The mygarmin.com website will let you login and order the update. When you attempt to checkout and pay for the purchase the address you used to register with MyGarmin is displayed. I noticed that my address looked like it would be sent to California (CA) instead of Canada so I attempted to edit the address. Problem is that although the form has a field for State/Province only US states are listed, no Canadian provinces appear. Also there is a Country field that needs to be completed - only options are US, United Kingdom and France.

Guess we Canadians will need to wait until one of the Garmin resellers here have the update DVDs.


You can get 'em from me -- we'll have 'em shortly.


Reply author: NanaimoRick
Replied on: 17 Jul 2007 18:24:08
Message:

Love to. I have my order from Garmin on hold until I can determine if it will be available from a Canadian supplier. I have sent you an e-mail asking how I can obtain it from you. Thanks.


Reply author: jedvik
Replied on: 17 Jul 2007 18:27:59
Message:

I had previously emailed Garmin support about my recent Nuvi 660 purchase that had the old maps.
I received an email this morning saying that an order had been entered & I should be receiving the free update in the mail sometime next week.


Reply author: Schex313
Replied on: 17 Jul 2007 18:57:05
Message:

As an update, I decided to order it on Newegg since I had heard people talk about getting it with the new maps. Also, I've loved ordering from them and have a loyalty thing. Calling Newegg's support, they told me that their stock system is automated, but if people got new maps, then my order would be even more recent, so there's a greater chance of getting the new maps anyway. I did send an email to that sales email at Garmin and received a resonse saying that if I do get the old maps, then they would do the update for me. Personally, I think it's great that after riding this storm out for the last month that Garmin is starting to turn around a bit and be rather responsive. I'd also like to point out that this has been a great forum for this issue and having this information has been so helpful to me. Now I pray things work out from here...


Adam


Reply author: allyn
Replied on: 17 Jul 2007 19:10:05
Message:

does anybody have an idea how far back they are giving free updates? i bought my 350 on may 21. i'm guessing this is too long ago to be eligible for a free update.


Reply author: NanaimoRick
Replied on: 17 Jul 2007 19:18:51
Message:

Since the hassle of Garmin's new update policy seems to have been cleared up, I would suggest that the fastest way to get an answer to your specific question is to give Garmin Support a call at 1-800-800-1020.


Reply author: snj1013
Replied on: 17 Jul 2007 20:03:50
Message:

I waited on hold this morning for over 20 minutes but was promised they would send me the updated maps. I did have to fax a copy of my receipt. No email to confirm, but the customer service rep acted like all I had to do was ask for the update and they were instructed to send it out.


Reply author: olephart
Replied on: 17 Jul 2007 20:10:53
Message:

Ordered a 650 from Buydig last Thursday night For $419,including shipping(FedEx 2nd day). They shipped the next day and the unit arrived NIB as advertised the next Tuesday.

It had the 2008 maps. SN#14V023XXX. Hope that helps. Thanks for all the info that made it possible.


Reply author: jn-gps
Replied on: 17 Jul 2007 20:30:05
Message:

I called today about a nuvi 680 I bought Jun 17th. They said absolutely 'no' on the free upgrade. I even escalated to a supervisor who said 'no, we've done away with free map upgrades, sorry'

I'll be returning my unit and purchasing a new one.


Reply author: Macdawgg54
Replied on: 17 Jul 2007 20:38:42
Message:

I called Garmin today and explained that I got my 650 in May and the tech was "very" nice and told me that all I had to do was fax her my reciept and s/n and she would get the DVD out to me, I asked if it was out yet and she said indeed it was out and being shipped.!


Reply author: thxbaby
Replied on: 17 Jul 2007 20:56:36
Message:

quote:
Originally posted by jn-gps

I called today about a nuvi 680 I bought Jun 17th. They said absolutely 'no' on the free upgrade. I even escalated to a supervisor who said 'no, we've done away with free map upgrades, sorry'

I'll be returning my unit and purchasing a new one.



I bought my Nuvi 660 on June 14th and registered it on June 15th. I called Garmin on July 13th and they were very helpfull and said they would mark my account to get the update and they sent an email to confirm it. If you have not registered I would register and then call them back and talk to another customer service person. This is the person that helped me.

Name removed as required

Hope this helps.

Jim


Reply author: mrjoed2
Replied on: 17 Jul 2007 21:37:33
Message:


Anybody purchase a Nuvi 660 recently that has the new 2008 maps?
If so any identifier on the package/label?


Reply author: NanaimoRick
Replied on: 17 Jul 2007 21:40:06
Message:

It doesn't appear to matter anymore as Garmin's policy appears now to provide free updates to those that just bought their Nuvi and it came with V8 installed.


Reply author: jotne
Replied on: 17 Jul 2007 22:21:22
Message:

A moderator should remove the name posted by thxbaby.
They do not allow you to use their name public, it's clearly stated at the end of epost you gets from Garmin.


Reply author: NanaimoRick
Replied on: 17 Jul 2007 22:29:04
Message:

Agree - done.


Reply author: thxbaby
Replied on: 17 Jul 2007 22:46:35
Message:

jotne

You are right! I should not have posted that info.

I was only trying to help out another forum member.

Jim


Reply author: NanaimoRick
Replied on: 17 Jul 2007 22:47:30
Message:

Thanks for your post Jim.


Reply author: jotne
Replied on: 17 Jul 2007 22:48:26
Message:

We do know that it's possible to get v2008, but what is to old to get update?


Reply author: NanaimoRick
Replied on: 17 Jul 2007 23:00:40
Message:

I haven't seen anything but I wouldn't be surprised if we found that they have very quietly gone back to last years policy. What was it something like if you bought a device within 90 days from the announce date of the map update.


Reply author: iceman2k4
Replied on: 17 Jul 2007 23:02:12
Message:

I just called GPS City in Alberta Canada and they said that they will have the 2008 NT update DVD within a week. They also said that it will cost 75 Canadian. Just thought you Canadians out there might was that info.


Reply author: kracker540
Replied on: 17 Jul 2007 23:23:01
Message:

i called the garmin customer service center because i just got my nuvi 350 with the v8 maps, and the guy told me to fax my receit but the guy didn't even give me the number lol. is there something else I have to do before i get the number?


Reply author: NanaimoRick
Replied on: 17 Jul 2007 23:31:04
Message:

All Garmin numbers are at http://www.garmin.com/garmin/cms/home/supportcontacts


Reply author: blane
Replied on: 17 Jul 2007 23:44:21
Message:

VERY NICE

I placed my order last night... and just received an email Shipment Confirmation. That's service!


Reply author: rwoods
Replied on: 18 Jul 2007 00:22:45
Message:

Received email confirmation my maps have been sent out. I guess I can continue to recommend Garmin to my friends!


Reply author: rlwetzel
Replied on: 18 Jul 2007 00:22:58
Message:

Same here. Placed my order via mygarmin on 7/16 and received a shipping confirmation via email on 7/17.


Reply author: Lost in this World
Replied on: 18 Jul 2007 01:45:18
Message:

quote:
Originally posted by allyn

does anybody have an idea how far back they are giving free updates? i bought my 350 on may 21. i'm guessing this is too long ago to be eligible for a free update.


Don't know if you called Garmin yet, but if not... I hope this info helps:

I purchased my Nuvi 350 on May 31 & was promised to get a free update v.2008 DVD delivered to me (still haven't received it, but did get a confirmation email). I did have to haggle with Garmin Support to get it though -- She indicated that the latest version during that time was the v.8 maps, but I told her that I heard something about a "90-day since the release date" policy that they had from the GPS internet forums... She put me on hold & talked with her supervisor, then informed me that I was approved to get the update for free. IMO, don't take no for an answer. -- If you don't succeed with the first tech support rep, then call back & try with another one.


Reply author: Jack_GPS
Replied on: 18 Jul 2007 02:00:09
Message:

I called today, was told 2x free upgrades not possible,
then I asked her just to check with someone... and all was well.

Garmin is doing very well, but the map 'unlock' thing is confusing, I still dont get it :?
With a 660 I get a unlock code but no DVD maps at all to install.
With a Zumo you get a full unlock code with map DVD but its already preinstalled.

Is the unlock code with the 660 different from a Zumo DVD unlock code.
Can either be used to install the maps on a PC, on a another 60Cx gps?

Whats the diff between Garmins full and upgrade DVDs?




Reply author: NanaimoRick
Replied on: 18 Jul 2007 03:23:00
Message:

The update DVD has to find an older version installed on the unit before it will update the maps.

Yes, the unlock code for the 2 units will be different and if you have the DVD you can install Mapsource on your PC using either unlock code. I don't believe you could use either unlock code to install the maps on to your 60Cx.

I believe Garmin's reasoning (right or wrong) is that you don't need the DVD for the 660 because the maps are preinstalled on the unit and you can't upload routes, tracks etc. I know, there are a ton of reason's why this is not good reasoning. On the other hand with the Zumo you can upload tracks, routes etc. and therefore the Mapsource software on the DVD is of value to you.


Reply author: tunafish
Replied on: 18 Jul 2007 04:12:01
Message:

for those who had garmin take down their names, are u supposed to get an email confirming that? bought nuvi 350 last money. called in this morning and they said new map not released yet but they'd take my name down for free update. saw some amazon poster who receive copy of map already.


Reply author: RickNY
Replied on: 18 Jul 2007 05:19:25
Message:

I originally contacted support via the web request form, and received an email from product support with an order number after I emailed copies of my receipt for my nuvi 350.

I did not receive a shipping confirmation email, but I had to call support for an unrelated issue this morning to transfer ownership of my old iQue to a friend of mine, and asked about the order number while I had them on the phone, and the very helpful rep confirmed it was shipped to me yesterday and gave me a UPS tracking number.


Reply author: jn-gps
Replied on: 18 Jul 2007 17:52:33
Message:

quote:
Originally posted by jn-gps

I called today about a nuvi 680 I bought Jun 17th. They said absolutely 'no' on the free upgrade. I even escalated to a supervisor who said 'no, we've done away with free map upgrades, sorry'

I'll be returning my unit and purchasing a new one.



Update - After speaking with another rep yesterday, I got my -free- upgrade ordered. I had to fax in my receipt (again) and she took care of it within five minutes of faxing that in. I got an e-mail confirmation on the order.


Reply author: ameline
Replied on: 18 Jul 2007 18:26:28
Message:

I just got a 650 from CompareMaster -- serial 14v014xxx -- and it has the v8 maps -- I'm waiting for the "next available representative" and we'll see how it goes.


Reply author: ameline
Replied on: 18 Jul 2007 18:39:38
Message:

Ok -- Great customer service from Mark -- he immediately ordered my free upgrade to v2008.


Reply author: gaseits
Replied on: 18 Jul 2007 19:15:55
Message:

I received a Nuvi 350 as a gift on June 4, 2007 and registered it on July 17, 2007. I called today July 18 and after holding for about twenty minuets I was given an update to ver. 2008 nt (I was told it is not there policy to give free updates but that he would since it was new). I was not ask for any confirmation of my purchase. I ask for a confirmation email but all he would do is give me a order number, and that it would ship as soon as it is released.

Thanks for all of these helpful post, and to this great forum.


Reply author: corgi1
Replied on: 18 Jul 2007 19:26:20
Message:

Is the only way to get the free update to NT v2008 by calling Garmin? I registered my Nuvi 680 purchased on July 1 but the MyGarmin website still wants to charge me for the update.


Reply author: tegster
Replied on: 18 Jul 2007 19:30:55
Message:

I have been following this thread for some time and I am not sure if this is the proper place to ask, but I received my Nuvi 660 in December as a holiday gift. I have registered some time ago as well. I know I do not qualify for a free map upgrade, but I am able to purchase one online on the mygarmin site. If I purchase it there, will I receive the map as a DVD to update my Nuvi or will it be a download?


Reply author: danham
Replied on: 18 Jul 2007 19:44:05
Message:

DVD. The files are way too big to ship across the Interweb.

-dan


Reply author: tegster
Replied on: 18 Jul 2007 19:48:55
Message:

Well that was my blond moment of the day!!

Thanks for answering though!!


Reply author: jotne
Replied on: 18 Jul 2007 20:11:30
Message:

Files are not to big. Look at all the unix image out there.
Several serous company uses Torrent to transport image files of several gigabytes to customer.


Reply author: salsaguy
Replied on: 18 Jul 2007 20:33:18
Message:

Just wanted everyone to know I ordered my nuvi 680 from shipdog.com last week and received it on 7/17 and it DID have the new 2008 maps. Very happy with that and not having to deal with an upgrade issue even though they said they would in writing to me. I will post my serial # range later for you. Since another person here had gotten their 680 a week before from shipdog and also had the new 2008 maps, it was a good chance mine would as well. Seems they have good turnover since they have the best prices. My 680 was $655 wth free shipping (Fedex 2 day) and no tax!
:)


Reply author: trstno1
Replied on: 18 Jul 2007 20:33:21
Message:

I think I am the third person to report receiving a Nuvi 650 from shipdog.com with 2008 maps. I ordered Sunday, it shipped Monday, and just arrived today - $419 with free 2 day shipping, and no tax.

The serial number on the top of the box is 14V023###.

The outside of the box did not mention which map version was included.

(By the way, this is my first post on GPSPassion. These forums were very helpful in deciding which GPS to purchase, and this thread was extremely helpful in deciding when and where to buy. Thanks!)


Reply author: NanaimoRick
Replied on: 18 Jul 2007 20:51:44
Message:

Thank you trstno1 and welcome. Hope you enjoy your 650.


Reply author: hpatlik
Replied on: 18 Jul 2007 23:57:59
Message:

I read elsewhere the following:

If you buy a new unit now that has the old v8 maps, within 60 days of the release, Garmin WILL send you the new 2008 maps for FREE. You just need to give them a call. Not in stock now, but they said the policy and the DVD's will be in place near the end of July.
Great news from Garmin. Way to go!

HPatlik


Reply author: NanaimoRick
Replied on: 19 Jul 2007 00:20:30
Message:

It is great news and as we see in the recent posts here, the policy and DVD's have made it by mid July.

Wonder how much this 26 page thread had to do with the policy change. I like to think a whole lot!!!!


Reply author: kappadappa
Replied on: 19 Jul 2007 03:32:07
Message:

I called Garmin yesterday about the map issue. Purchased the unit within 60 days, but the rep still gave me the "let me check with a supervisor" thing. But he eventually did come back and say that they would send the maps free of charge. So that's good! :-)


Reply author: redcat
Replied on: 19 Jul 2007 04:26:29
Message:

Oh wow, the price of the Nuvi 250 dropped almost $50 from Amazon. Thanks to info from this forum I'm going to order it with confidence. I'll report on the serial number and maps included.


Reply author: salsaguy
Replied on: 19 Jul 2007 05:35:21
Message:

my 680's serial # is 14303xxxx and as I mentioned has the 2008 maps
Nothing on the outside of the box. Just the small rectangular serial # sticker on the top corner of the box.

quote:
Originally posted by salsaguy

Just wanted everyone to know I ordered my nuvi 680 from shipdog.com last week and received it on 7/17 and it DID have the new 2008 maps.


Reply author: gabby75
Replied on: 19 Jul 2007 15:58:00
Message:

Ummm the new Update page no longer lists all updates but asks for Serial number. Using previous posts I entered the (totally made-up) serial number 107212345 (1072xxx having the old maps accoprding to all posts). I got City Navigator 2008 NT as an update option and even allowed me to go to order page. As I am in Ireland I did not progress but might work for some people. The resulting product page is https://buy.garmin.com/shop/shop.do?pID=10397


Reply author: NanaimoRick
Replied on: 19 Jul 2007 16:08:26
Message:

Using that page you are then required to login to your MYgarmin.com account. After going through the order process you will either get an error message at checkout or if you attempt to update your address as part of the checkout process you will find that the facility is only valid for US, UK and France.


Reply author: Rgold
Replied on: 19 Jul 2007 16:10:37
Message:

Called Garmin, and in 5 minutes was able to order the NT 2008 free of charge for my Nuvi 250. No hassle, no stress. The lady was very nice so I'm happy now. This is my second Garmin navigator. The first one is c320.


Reply author: Lightninrod
Replied on: 19 Jul 2007 16:56:09
Message:

WAHOO!!! Just got off of the phone with Marie at Garmin and she could not have been nicer especially since it would be no problem for me to get the free update!

I told her I'd bought my Nuvi 660 on 05/28/07 and that it had the old maps. I then told her I had 'read'(here of course!) that if the purchase was less than 60 days from my request that I could get the free map updates. She then said it would be a case-by-case situation and had I REGISTERED MY NUVI? I replied in the affirmative and she asked for the unit's s/n which I gladly gave her. While waiting on her system to find my registration(entered by me on 05/30/07--as soon as I had gotten the Nuvi--2 day delivery from PCnation!), she mentioned she had just got off of the phone with a 'gentleman' that she thought was obviously lying about his purchase date as he had just registered his unit yesterday. She had asked for a fax of his invoice and was waiting on it to arrive.

My registration then came up and she saw I had registered mine as soon as I had gotten it and said there would be no problem giving me the free update and no invoice fax was necessary !

Btw, I made the phone call after getting no help from my email attempt to explain my situation. I did receive email replies but the reply was a "no" so thanks to y'all here, I made the call and it worked. She gave me an order number and apologized for it not being shipped for 2 weeks. I said, "no problem". The reason for the shipping delay(according to her) was that Bestbuy had a contract to recive the first 100 updates so Garmin was running behind right now

Make the call----if you purchased your unit in LESS THAN 60 DAYS ago and if you REGISTERED it!


Dan


Reply author: allyn
Replied on: 19 Jul 2007 17:43:26
Message:

oops. guess i should have registered when i bought my 350 on 5/21. too bad that the prevailing wisdom at that time was WAIT to register.


Reply author: NanaimoRick
Replied on: 19 Jul 2007 17:56:09
Message:

I think you will still qualify for the free update. I'd advise you to register the device now and then call Garmin. They will ask you to fax in your sales invoice which if you can do will be all that you should need. Your 60 days isn't up until tomorrow if my calculations are correct.


Reply author: Lost in this World
Replied on: 19 Jul 2007 18:20:54
Message:

quote:
Originally posted by allyn

oops. guess i should have registered when i bought my 350 on 5/21. too bad that the prevailing wisdom at that time was WAIT to register.


I was able to obtain a FREE copy of the v2008 DVD even though I purchased my Nuvi 350 on May 31st & registered it on July 12th. But you will need to provided proof of purchase though -- Either faxing or emailing a copy of your receipt. You should definitely call Garmin & push for it. If you do get a "YES" for a free update, make sure you get a confirmation email from them.

BTW, my sister and her family just recently came back from their vacation (Las Vegas) & they said that my unit was already outdated.


Reply author: allyn
Replied on: 19 Jul 2007 18:27:53
Message:

ok i called garmin. they said they would provide a free update and i faxed my information. but the agent didn't take my name or any other information since it would be on the fax. hmm, i wonder if i just got taken. i guess if i don't hear anything today i'd better call tomorrow.


Reply author: Kflint
Replied on: 19 Jul 2007 18:50:26
Message:

I called Garmin on July 16, and was firmly told "no free updates" by a rather curt customer service rep, who said my only options were either to purchase the update or return my Nuvi 350 to the retailer and purchase another unit with updated maps. Discouraged, I ordered the update from Garmin's website for US$69.99.

After reading this thread yesterday, I got mad and decided to send an e-mail to Garmin complaining about the unfair and unequal treatment. I got a very polite response this morning saying if I would fax in my purchase receipt, Garmin will re-credit my card and provide the update at no cost. The e-mail also said that, while it had not yet been announced, Garmin will provide free updates to anyone who purchased within 90 days prior to the update's release.

I also received a separate e-mail stating that the update has shipped.

I'm not happy about the run-around, but am pleased with the end result. And I'm happier with the Nuvi 350 than I was with the Magellan CrossoverGPS that I returned to get it.

Kelly


Reply author: ZManCartFan
Replied on: 19 Jul 2007 19:26:19
Message:

What's considered the purchase date, and has anybody confirmed the 90 day policy? I had preordered (actually someone else did as a gift, but I think that's irrelevant) a 680 way back in January, I believe. But the unit didn't ship until the last week of April. If the 90 day policy is true and applies to the ship date of a pre-order, I might have grounds to make the request.

Not that I want to get something for nothing if I don't deserve it. But if the policy applies....


Reply author: Lost in this World
Replied on: 19 Jul 2007 19:26:39
Message:

FYI...

Called Garmin Suppport on July 13th for free v2008 upgrade DVD & was told it would be sent on July 16th... Just received my v2008 DVD today, July 19th!

Awesome product, great service, great company -- Definitely would buy another product from Garmin again!

Thanks to everyone for their inputs & comments on this website -- It's been very helpful & resourceful!


Reply author: Kflint
Replied on: 19 Jul 2007 19:31:28
Message:

The e-mail I received from Garmin said, "Nothing has been officially announced about a free update yet, but we are starting to give the free updates to customers within 90 days as long as they have the proof of purchase."

Kelly


Reply author: snj1013
Replied on: 19 Jul 2007 20:17:13
Message:

I faxed off my receipt a couple of days ago. For those that received their update, did you receive any email confirmation when the update was shipped. Just curious whether my fax was received and processed.


Reply author: corgi1
Replied on: 19 Jul 2007 20:21:51
Message:

I emailed tech support yesterday asking about getting the updated maps for my 680. Got an email reply saying "sorry, with NT v2008 there is no free update path." Called Garmin today and spoke to a very pleasant woman. Told her I had a 680 with the old maps and had read here that there was a newer version available. She said that the new version was not yet available and that only yesterday had they gotten a part number for it in their system. She looked up my registration info and said she had setup the system to send out the update when it does become available. It is funny how the story is different from each CS person, but I am glad that I will be receiving the update.


Reply author: ZManCartFan
Replied on: 19 Jul 2007 20:22:36
Message:

I would think Garmin would be giving a lot of updates out for the 680, as except for units sold through Best Buy it hasn't even been available for 90 days (or is very, very close).


Reply author: salsaguy
Replied on: 19 Jul 2007 20:39:34
Message:

Thats just not true
The thing was released in Jan/Feb07
Many online stores have been selling them not just retail sites.


Reply author: somekevinguy
Replied on: 19 Jul 2007 21:52:39
Message:

quote:
Originally posted by sabotage

I just received my Nuvi 650 from www.ShipDog.com for $419. First off, they shipped the package 2 days after I ordered, instead of the stated one day. To my surprise, they ship it out 2 Day Fedex at no extra charge - I guess to make up for the delay. I didn't even contact them regarding the later shipping time - very impressed by that.

I was sure that I was going to receive the older maps, since the price was so low - thinking it was old stock. BuyDig was selling for 419 also, but they went out of stock, and since have raised the price.

I received the 2008 maps! Very happy!

http://www.ShipDog.com
Nuvi 650 (w/o FM/Bluetooth)
Price: $419 /w free ground shipping
Top Barcode 14v023xxx
Bottom Number 010-00540-xx
Other 007-01074-70 Rev. D

I just ordered my 650 from shipdog yesterday and called them today asking about the newer version and was told they have the older version and won't have the newer version for about a month. I hope they were wrong and I get the newer version.


Reply author: ZManCartFan
Replied on: 19 Jul 2007 22:28:51
Message:

quote:
Originally posted by salsaguy

Thats just not true
The thing was released in Jan/Feb07
Many online stores have been selling them not just retail sites.



Not trying to be argumentative, but I was watching the release schedule for the 680 closely since I had preordered online. It was announced as early as late 2006, but Garmin didn't release it until the beginning of the second quarter of this year. Best Buy had an exclusive retail release for about a month before any online retailer received stock. BB had them first in March and online started toward the middle of April.


Reply author: Schex313
Replied on: 19 Jul 2007 22:48:50
Message:

Well, as a last update. I ordered the 350 from Newegg. It came next day, but the serial was 10730XXXXX, so when I saw that I knew it had the old maps. EMailed the CS agent who told me I could get the map update and then followed up with a phone call. I actually talked to the guy who emailed me and he put the order through no problem. He did say that the map updated wasn't official, yet, but I would get it in a few weeks. He also mentioned that those who got them already probably shouldn't but who is going to complain? Just playing around with it yesterday, I really like this thing. Thankfully this will be plenty useful as I move from NY to VA. Yay. I was really impressed with CS and how nice they were in this situation after really being deluged. They also answered a few other questions for me very well and had plenty of patience. So, I would recommend the Nuvi to anyone at this point. Man, don't want to sound that much like a shill...


Reply author: maybaum
Replied on: 19 Jul 2007 23:49:45
Message:

I just got the City Navigator Disk Update 2008. I have a Nuvi 670 running software version 3.70. When I loaded the disk, the upload stopped at 55% and said, communications error. I am on hold now with Garmin trying to determine the problem but it may be common and I may get a faster response here.


Reply author: mishmosh
Replied on: 19 Jul 2007 23:50:33
Message:

I called July 7th (purchase July 2nd) and was told on the phone that I was approved for a 2008 update. I did not receive an email confirmation like some. Well, this week, I got worried and decided to shoot an email off to support asking for confirmation. They replied 2 days later stating there was nothing in their system about an update for me! They said it would be no problem to get one ordered if I faxed or emailed a copy of the receipt.

Bottom line: I think it is good to get some sort of confirmation like email notifications stating that you will be getting the update when it becomes available.


Reply author: AndreTheGeek
Replied on: 20 Jul 2007 00:35:35
Message:

GPS Central is now accepting Canadian orders for the update DVD with unlock code.


Reply author: NanaimoRick
Replied on: 20 Jul 2007 02:03:17
Message:

Thanks Andre, been checking that site all day. Simple order process but a 15% premium ($79.95) over the US price is a bit steep when the exchange rate on the dollar is about 5% different.

Other Canadians that are interested can find the update at http://www.gpscentral.ca/mapsourceupdate.htm .

Just noticed that GPSCity.ca has the update available at http://www.gpscity.ca/udcnusa8nt for $69.95 CDN and shipping is $5.00 less. Of course they are also out of stock at the moment.


Reply author: bobby4919
Replied on: 20 Jul 2007 03:54:07
Message:

I called Garmin yesterday and after a 40 minute wait spoke with a CSR who was very helpful in ordering a map upgrade for my 30 day old 660. He indicated the upgrade would be no charge and would ship when the maps were available.

After checking MyGarmin this morning I saw that the 2008 NT maps are now available for sale so I called Garmin again, gave them my order number and asked for the shipping status, hoping that the order would ship today. This time I got another CSR that informed me the order was being held pending payment. I politely told her that yesterday's CSR arranged for the free upgrade. 'We don't offer free upgrades anymore' was the response I received in a very curt tone. Matching her tone for tone I replied that yesterday's CSR had checked with his supervisor and made arrangements for the upgrade to be no charge.

She backed down and said she would indicate that on my account and I would get the upgrades when they became available....mid-August!

From reading other posts it seems that upgrades are already shipping.


Reply author: Flycaster
Replied on: 20 Jul 2007 04:32:25
Message:

Anyone order a 350 from Amazon.com, lately? I'm wondering if they are shipping the 2008 mapped unites.


Reply author: Rhoderman
Replied on: 20 Jul 2007 04:51:00
Message:

I just ordered and received a 350 from Amazon.
edit--> forgot to mention I ordered the description that said it had ver 7 preinstalled.
Serial number 10738...
I was hoping it had the 2008 NT version -- and it DID! Woohoo!

After reading a lot of posts on this forum, I was a little concerned I might not get the latest version.

Mine shipped from Nevada.

Hope the rest of you get the newest version too!

And THANKS to ALL of you for the very helpful and informative posts. I knew a lot about my new GPS before I ever even got it!

Cheers!


Reply author: splatnik
Replied on: 20 Jul 2007 05:32:59
Message:

I bought my 350 May 29th and sent tech support an email about the "wonderful support people at gpspassion were getting" and asked for the free upgrade. The next day I got a response that said they'd honor the free upgrade but I needed to call in.

When I called in, the lady on the phone indicated that they had no such 90 day policy but would honor the support email I'd gotten anyway. I made sure to thank her for such good customer service and said I could feel good recommending garmin to others.

So as others have said on the forum, be prepared for mixed messages and just keep trying.


Reply author: paul1035
Replied on: 20 Jul 2007 06:56:25
Message:

Well, I received my map updates today. I called 2 weeks ago and talked to someone and they marked on my account about the free map updates. Then I called back on Monday because I was told to call back once the map update came out and they would then ship it and so I talked to someone else this time and told him I should have a message on my account about the free map update and he said he saw it and said he would have it shipped out (I never had to send any proof of purchase.) He of course said it would be up to 2 weeks but then it ended up shipping out that night. Now it's Thursday and I received my map update DVD. The code was on the back of the case. It shipped USPS. The only bad part was the case was pretty badly cracked but the DVD itself was fine so that was all that mattered. I am glad this is finally over and now I can be a satisfied customer. I bought it sometime in the last week of June. Good luck to everyone else and hopefully everything turns out for you as it eventually did for me! (After dedicating 4 to 5 hours of my own time between emails to phone calls (45 min. each x 2 phone calls) to shopping at other stores and checking the serial numbers and eventually to see this all through, but I think it was worth it!)


Reply author: gabby75
Replied on: 20 Jul 2007 08:33:11
Message:

For those not in the US, Provantage are now selling the City Navigator North America NT 2008 Update DVD for $53.64 + shipping.

http://www.provantage.com/garmin-010-10989-00~7GRMM01N.htm

This update is compatible with the following units for both PC and Mac: StreetPilot i5, c330, c340, c530, c550, c580, 7200, 7500, 2720, 2730 and 2820

nuvi 200, 250, 350, 360, 370, 650, 660, 670 and 680

zumo 450 and 550, GPSMAP 478 and 496, Quest 2

For PC users this will also update MapSource City Navigator North America NT when used with eTrex Legend Cx, Venture Cx, Vista Cx, GPSMAP 276, 376, 60Cx, 60CSx, 76Cx, 76CSx.

Shipping to me in Ireland is 3-4 days, so you dont have to wait for Garmin to tell you your update is available if you don't want.


Reply author: jotne
Replied on: 20 Jul 2007 09:53:48
Message:

They did forget to list eTrex H series. Do also use NT version


Reply author: Martin Liddle
Replied on: 20 Jul 2007 12:45:38
Message:

I have just received a Nuvi 270 in the UK. The mapping for North America is version 8 but Garmin support in the UK are refusing to offer a free upgrade. Can anybody suggest a way forward?


Reply author: jotne
Replied on: 20 Jul 2007 14:19:20
Message:

It seems that we are stuck with bad EU support from Garmin.
No update disk.
CN EU is twice the price og CN NA. ???


Reply author: smiley1081
Replied on: 20 Jul 2007 15:34:34
Message:

Yes, CNNT EU costs at list twice as much as CNNT NA, but, after all, my relatives started building roads 27 centuries ago, so the road density of Belgium is a tad higher that the road density of, say, Montana...


Reply author: jotne
Replied on: 20 Jul 2007 15:55:52
Message:

CN NA v8 nearly 6 million POI
CN EU v9 1.3 million POI
It seem to be more into the NA version compare the EU version.


Reply author: jhawk
Replied on: 20 Jul 2007 17:12:30
Message:

I purchased a Nuvi 200 w /v8 maps on May 24 and registered it that date. Just got off the phone with Stephanie @ Garmin CS. I told her that I originally emailed tech support early in June about the map issue, in which some people were getting 2008 maps on their units. (The email said I was basically out of luck, but could purchase the update for $75 when it was released). I told her I was aware they were now updating many others for free. She took my serial number, verified my registration and then put me hold for a few minutes while she checked. She said I would be receiving a free update the first week in August. She gave me a confirmation number and I just got the confirmation email. Once I got through the initial hold time (20 minutes), it was very easy and hassle free. Thanks to all of you on this forum - I probably wouldn't have bothered otherwise. It's definitely worth a try. Made my day.


Reply author: mooper
Replied on: 20 Jul 2007 17:13:29
Message:

Could someone please confirm a purchase of a Nuvi 680 from Amazon.com that has arrived with v2008 (newest) maps? I see references to other merchants shipping with them, as well as other models, but Id like a solid confirmation of success before I order. Thanks!


Reply author: Flycaster
Replied on: 20 Jul 2007 17:44:30
Message:

Just ordered the Nuvi 350 from Amazon.com (had a $75 gift certificate), even though they said it was loaded with a V8 map. As a previous post said that the also ordered from Amazon a Nuvi with V8 maps, but got the 2008 map, I figured I'd take the chance. If I don't get the 2008 maps, I can always go through the Garmin CS hassle. BTW, what's the number to call and the email?


Reply author: NanaimoRick
Replied on: 20 Jul 2007 17:48:21
Message:

http://www.garmin.com/garmin/cms/home/supportcontacts


Reply author: kalyans
Replied on: 20 Jul 2007 18:26:46
Message:

I was probably the first one to post that I got an email from Garmin confirming a free update. Yesterday, I called Garmin for follow up and there was another CSR who refused to give me an update. He also told me he did not know who the other CSR was and wanted me to forward the email I got from her. After forwarding the email, its been about 24 hours and no response yet... Ridiculous policy, which is not uniform.. Not everyone gets their free updates, one has to fight for it and it aint give a good feeling


Reply author: mack44
Replied on: 21 Jul 2007 02:54:50
Message:

I called in on Tuesday and I received my update today. Just wanted to let you guys know that there's hope for Garmin to correct their bogus update policy in the first place.


Reply author: Kflint
Replied on: 21 Jul 2007 04:00:13
Message:

I received and successfully installed my update today.

Kelly


Reply author: GarFan
Replied on: 21 Jul 2007 06:14:03
Message:

Thanks so much for this forum which has helped me to get a free update from Garmin......... but still pending for delivery.

For those who has been successfully installed the updated version. Would you mind to provide feedback of the updated maps whether it's a great improvement & etc.


Reply author: konradsa
Replied on: 21 Jul 2007 14:40:19
Message:

I got my map update DVD yesterday. Garmin sent it to me for free, for my Nuvi 350 that I bought on May 18th, without even wanting to see the sales receipt. Great service, I can continue to recommend Garmin to friends and family! :-)

Regarding the 2008 maps: I installed the update yesterday (took about 90 mins) and then looked at all the mapping errors that I had previously noticed. I am happy to report that the maps have greatly improved. Every single map error seems to have been fixed. Even turning restrictions that were wrong before (i.e., sometimes Nuvi thought you can't turn left when you actually can and vice versa) have been fixed.

POIs: There is a mixed picture. A major supermarket around here is still not included. A Wal-mart (which was correct before) now shows up twice, with different addresses each. Other POIs that were there before are now missing. Many gas stations are still missing.

Overall, I am happy. The maps are greatly improved, and that is the most important thing. In my short time of testing, POIs' quality seem to be stable, at best.


Reply author: RetiredInCHS
Replied on: 21 Jul 2007 20:45:43
Message:

Is Mapsource included in the update DVD?


Reply author: RetiredInCHS
Replied on: 21 Jul 2007 20:50:34
Message:

quote:
Originally posted by gabby75

For those not in the US, Provantage are now selling the City Navigator North America NT 2008 Update DVD for $53.64 + shipping.

http://www.provantage.com/garmin-010-10989-00~7GRMM01N.htm


Has anyone had any problems ordering from this site? Do they have it in stock?


Reply author: jotne
Replied on: 21 Jul 2007 22:02:12
Message:

quote:
Originally posted by RetiredInCHS

Is Mapsource included in the update DVD?



Yes


Reply author: 97hmcs
Replied on: 21 Jul 2007 22:36:55
Message:

Yes, and No in my case. I believe you must already have an earlier version of Mapsource on your PC in order to install the update DVD on your PC. I may be wrong, but seems to be true in my case.


Reply author: blane
Replied on: 22 Jul 2007 00:39:20
Message:

quote:

Originally posted by RetiredInCHS

Is Mapsource included in the update DVD?

Originally posted by jotne
Yes

Unless I don't know how to use Windows Explorer, I cannot locate Mapsource on the CN NA 2008 NT update DVD. Looks to me that its not included.


Reply author: NanaimoRick
Replied on: 22 Jul 2007 01:52:37
Message:

I had a look at my V8 update disk and couldn't find it there either. I had received a V7 Full Version DVD from Garmin prior to updating to V8 so I bet that's how I got Mapsource on my PC. Thanks for asking the question RetiredInCHS, I always thought Mapsource came with the Update.


Reply author: blane
Replied on: 22 Jul 2007 04:26:27
Message:

quote:
Originally posted by 97hmcs

Yes, and No in my case. I believe you must already have an earlier version of Mapsource on your PC in order to install the update DVD on your PC. I may be wrong, but seems to be true in my case.

No, you do not need an earlier version of Mapsource on your PC. I never had Mapsource and I just did the CN NA NT 2008 map update this morning.


Reply author: 97hmcs
Replied on: 22 Jul 2007 14:47:33
Message:

To clarify: I too installed the 2008 NT map update to my GPS (no problem). In my previous post, I was referring to installing the maps on my PC. When I attempted to install the maps on my computer, It went like this:





Reply author: smiley1081
Replied on: 22 Jul 2007 15:41:00
Message:

quote:
Originally posted by jotne

CN NA v8 nearly 6 million POI
CN EU v9 1.3 million POI
It seem to be more into the NA version compare the EU version.



Maybe, but the size of CNNT EU is still larger than CNNE NA...


Reply author: RetiredInCHS
Replied on: 22 Jul 2007 16:54:28
Message:

quote:
Originally posted by blane

No, you do not need an earlier version of Mapsource on your PC. I never had Mapsource and I just did the CN NA NT 2008 map update this morning.


The update was installed on your GPS and not on your computer, wasn't it? What I want to know is whether or not you are able to install Mapsource and the maps on your computer.

My main computer now does not have Mapsource on it. My older computer has Mapsource and maps going back to 2003. Since my old computer has an installed version of Mapsource on it, I am able to download updates to the Mapsource program. If Mapsource is not included on the update DVD, will I be able to use the NT maps on the DVD to update the old non-NT maps on my old computer?


Reply author: NanaimoRick
Replied on: 22 Jul 2007 17:41:17
Message:

quote:
Originally posted by jotne

CN NA v8 nearly 6 million POI
CN EU v9 1.3 million POI
It seem to be more into the NA version compare the EU version.



Easy to explain, there aren't 4.7 million Starbucks and 7-11 stores in Europe.


Reply author: jotne
Replied on: 22 Jul 2007 22:18:48
Message:

Mapsource is only on the full disk and not on update disk. (sorry about that)

There are lots of 7-11:) here in Europe too.
CN Eu v9 NT = 1273 MB
CN NA v8 NT = 953 MB

So Eu maps takes some more space then NA.


Reply author: pomme-homme
Replied on: 22 Jul 2007 23:35:06
Message:

quote:
Originally posted by RetiredInCHS

Originally posted by gabby75

For those not in the US, Provantage are now selling the City Navigator North America NT 2008 Update DVD for $53.64 + shipping.

http://www.provantage.com/garmin-010-10989-00~7GRMM01N.htm

Has anyone had any problems ordering from this site? Do they have it in stock?



Why is this vendor limited to those not only in the US?


Reply author: jjocsak
Replied on: 23 Jul 2007 01:48:47
Message:

I have the update disk and Mapsource is on the DVD. If you go to Windows-MSI on the disk you can install Mapsource. In my case I installed from the file: CNNANT2008Udate_ENU.msi. Then went to My Garmin to get the proper unlock code. This was from the free update disk that I received from Garmin.

Jeff


Reply author: 97hmcs
Replied on: 23 Jul 2007 01:54:07
Message:

Jeff,

Did you have a previous version of Mapsource installed on your computer?

Thanks,

Joe


Reply author: jjocsak
Replied on: 23 Jul 2007 01:54:59
Message:

quote:
Originally posted by 97hmcs

PLEASE DON'T QUOTE THE POST DIRECTLY ABOVE - Thanks



No, I did not.


Reply author: 97hmcs
Replied on: 23 Jul 2007 02:12:03
Message:

Jeff

For some reason, the maps won't install for me. I'm not sure why. Is your DVD labeled "Map Update 2008"?

Joe


Reply author: jjocsak
Replied on: 23 Jul 2007 02:17:52
Message:

quote:
Originally posted by 97hmcs

Jeff

For some reason, the maps won't install for me. I'm not sure why. Is your DVD labeled "Map Update 2008"?

Joe



Yes it is. If you find that MSI file and right-click then click install.

Jeff


Reply author: blane
Replied on: 23 Jul 2007 02:36:01
Message:

quote:
Originally posted by jjocsak

I have the update disk and Mapsource is on the DVD. If you go to Windows-MSI on the disk you can install Mapsource. In my case I installed from the file: CNNANT2008Udate_ENU.msi. Then went to My Garmin to get the proper unlock code. This was from the free update disk that I received from Garmin.

Jeff


Very interesting Jeff. I installed CNNANT2008Udate_ENU.msi to my hard drive it automatically named the folder CNNANT2008. I see that it has about 63 numbered .img files, plus:

CNNANT2008.img - 9,438 KB
cnnant2008.mdx - 1 KB
cnnant2008.tdb - 6 KB
CNNANT2008_mdr.img - 362,848 KB
CNNANT2008_trf.trf - 14,891 KB and
eula_ENU.txt - 16 KB

I then went to myGarmin, MapSource Unlock. I clicked on City Navigator Update and found a screen asking for a Master Coupon Code. Is that where you went? If so, what code did you use... the product key on the green label affixed to your disk? Or, the code on the yellow slip that came with your nüvi?

Exactly what occurred when you entered whichever code on the website? Did it somehow send a message to CNNANT2008 folder on your hard drive? What did you see? Where?


Reply author: 97hmcs
Replied on: 23 Jul 2007 03:01:50
Message:


quote:


Yes it is. If you find that MSI file and right-click then click install.

Jeff



That's exactly what I'm doing, but for some reason I encounter an error as shown on the screenshots I posted on the previous page of this topic. I'll continue to track-down my problem.

Joe


Reply author: jjocsak
Replied on: 23 Jul 2007 03:04:07
Message:

quote:
Originally posted by blane

Originally posted by jjocsak

I have the update disk and Mapsource is on the DVD. If you go to Windows-MSI on the disk you can install Mapsource. In my case I installed from the file: CNNANT2008Udate_ENU.msi. Then went to My Garmin to get the proper unlock code. This was from the free update disk that I received from Garmin.

Jeff

Very interesting Jeff. I installed CNNANT2008Udate_ENU.msi to my hard drive it automatically named the folder CNNANT2008. I see that it has about 63 numbered .img files, plus:

CNNANT2008.img - 9,438 KB
cnnant2008.mdx - 1 KB
cnnant2008.tdb - 6 KB
CNNANT2008_mdr.img - 362,848 KB
CNNANT2008_trf.trf - 14,891 KB and
eula_ENU.txt - 16 KB

I then went to myGarmin, MapSource Unlock. I clicked on City Navigator Update and found a screen asking for a Master Coupon Code. Is that where you went? If so, what code did you use... the product key on the green label affixed to your disk? Or, the code on the yellow slip that came with your nüvi?

Exactly what occurred when you entered whichever code on the website? Did it somehow send a message to CNNANT2008 folder on your hard drive? What did you see? Where?



I went to "My Garmin" and then went to unlock codes and the 25 digit code was there for the 2008 update. I then went into the Mapsource program and went to utilities|Unlock Maps then clicked on "Add" and put in the 25 digit code. After that the correct region came up in the "unlock regions" window.

Jeff


Reply author: NanaimoRick
Replied on: 23 Jul 2007 05:01:35
Message:

quote:
Originally posted by blane

I see that it has about 63 numbered .img files,



Those would be the individual North American region files


Reply author: keving
Replied on: 23 Jul 2007 15:24:21
Message:

THIS was my origional post on 7/6
I just got off the phone with GARMIN customer service. Waited 28 minutes before I could talk to a human. In any case I told them I recently purchased a GPS unit and it has the v8 maps and not the updated v2008 maps on it.
I said that my "family" purchased the same unit and they had the new v2008 maps on it. He asked if it was at the same store I said yes and he said I am sorry to hear that. I also told him I thought Garmin has a new policy withint 90 days I can get an upgrade. I said I am upset I paid alot of money for it and that my "family" got the new maps.
He said he would hate to have me return it and go through trying to get lucky and get one with v2008 maps. So he asked me for my information and address etc. He explaind that he was sorry about what happened and put me on hold for 2 minutes.

Came back and said he will send me an free upgrade of the V2008 maps when they come out the end of this month, July.
I thanked him for his time he was very nice and helpful. SO I shal get my upgarde I just have to register my Unit on Garmin.com and once its registered hell send it. I got his name for future reference.
He said the reason they got the new maps os b/c they ones they are producing now are the new maps and the store that had them must of had the old stock and a transition period. And that in the future the upgrades will cost 69.00
Hope this helps.I would call cust service and ask just what I and others did. Hey I saved 80 bucks!
35 minues total on the phone


Talked to a rep today to get an update on my Free Map update.
Great,
Just got off the phone with Garmin. Called spoke to a really nice guy. Told him I talked to someone there previously wont give names, and that he told me to register my unit on MyGarmin and will send my free 2008 CD out.

He looked at my account and asked if the orig rep wanted me to send in proof of purchase I said no he said that's ok. He booked my order told me thell ship mid-august, they only have 113,000 CD's. Anyhow the rep gave me an order number and his first name and last initial incase there are any problems.

Very easy and great customer sevice. Waited 20 minutes on the phone. Rep was great. Now anxiously awaiting my CD


Reply author: rconn2
Replied on: 24 Jul 2007 20:02:04
Message:

quote:
Originally posted by mooper

Could someone please confirm a purchase of a Nuvi 680 from Amazon.com that has arrived with v2008 (newest) maps? I see references to other merchants shipping with them, as well as other models, but Id like a solid confirmation of success before I order. Thanks!

I just got (this morning) a 680 with the new 2008 maps. I ordered from shipdog. _But_ ... it kind-of looked like the box _may_ have been opened (the sticker on the screen was peeled a bit on the edge and the cardboard around the unit was pushed in and the yellow msndirect sticker on the car adapter was torn a little. The box wasn't taped closed (but I don't know if other ones usually are). In any case, everything seems in perfect condition though I've literally only had for a couple hours.

I just registered w/ garmin and msndirect. Now I want to get the 2008 NT DVD. I had a Quest (was just stolen, that's why I got the Nuvi) and like to use Mapsource. If I paid for the map license, I want the software!


Reply author: NanaimoRick
Replied on: 24 Jul 2007 21:26:42
Message:

Good Luck. The DVD does not come with any Nuvi model but North American users have sometimes been able to get Garmin to send it to them. Have a look through http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=59159 where you will find the process documented. The short answer is that if your live in NA you stand a change of getting the DVD (or did).


Reply author: tcadmus
Replied on: 24 Jul 2007 21:29:09
Message:

Hi All, First post here. I just updated my Nuvi 360 to CNNA2008NT and the update worked fine. However, when loading the maps to my PC I got the low disk space warning for my "C" drive. (I do have Mapsource on my PC).
Question, does the update add the new maps to my PC and then remove the old ones, (Version 8) or does it replace version 8 maps? If it leaves the version 8 maps on my PC, can I safely delete them to regain hard drive space?


Reply author: NanaimoRick
Replied on: 24 Jul 2007 21:50:06
Message:

I had Version 7 maps on my PC and when I updated to version 8 both versions were left on the PC. I deleted the Version 7 files with no ill effect. You should find the various versions in the Garmin folder on whatever drive you installed Mapsource on. In my case the main folder was C:\Garmin and the maps were in CNNANT7 and CNNANT8. You may find that the new maps are in CNNANT2008 but thats a guess.


Reply author: dequardo
Replied on: 25 Jul 2007 01:34:35
Message:

FWIW I can confirm PCNation.com is shipping CNNANT2008 on all their Nuvi 350 units. As stated on their site page. Received mine today.


Reply author: rconn2
Replied on: 25 Jul 2007 02:16:23
Message:

Rick - Thanks. I just went to mygarmin and they don't show any support email addresses. I had to send a form based query asking for the CN NA NT 2008 DVD. I offered to pay s/h, but not for a duplicate license! If this doesn't work, I'll try by phone (put on speaker) while doing other stuff.

This is typical Garmin. They make quality products but _seem_ to deliberately hobble them or construct hurdles. This undercuts the justification for their high cost to someone like me.

The _very_ expensive Nuvi models should have track logging and a USB connection to Mapsource and NRoute and GE (as did the older and less expensive Quest). Why it doesn't one can only imagine some product placement strategy. It would hardly clutter the menu's to have a tracking screen. And not providing DVD media for licensed software is ridiculous (imho).


Reply author: jimg999
Replied on: 25 Jul 2007 02:46:32
Message:

I also used the form-based email in My Garmin. I am two days away from the 60 day mark on my 660. I copied in my registration information and requested the 2008 maps. Got an email today saying it has been ordered and they gave me a confirmation nr. No word on delivery time.


Reply author: accessdenied
Replied on: 25 Jul 2007 04:38:53
Message:

For those of you that received the update CD, which # did you use?
1-800-800-1020 (U.S.)
1-888-442-7646 (U.S.)
Curious, if the one's that got jerked around use a different #...


Reply author: Lightninrod
Replied on: 25 Jul 2007 16:06:59
Message:

I haven't received(suppose to ship in August?) but I was told I would get the update and I used that second number toll-free number.


Dan


Reply author: Kwoksun
Replied on: 25 Jul 2007 17:55:47
Message:

Has anyone in Canada succeeded in getting the map update free of charge? I plan to get one and wonder if Canadians can get the same level of service (if any) as many folks in US?


Reply author: NanaimoRick
Replied on: 25 Jul 2007 17:58:05
Message:

When you phone Garmin Support from Canada you are speaking with the same folks that our US friends are, so you should expect the same service when requesting the free update for a recently purchased Nuvi.


Reply author: Tylan71
Replied on: 25 Jul 2007 19:03:12
Message:

Once we have received an update order number from Garmin, is there any way to track the order?


Reply author: ameline
Replied on: 25 Jul 2007 20:08:47
Message:

I'm in Canada, and they ordered the free upgrade for me. They gave me an order number.


Reply author: Schumi78
Replied on: 26 Jul 2007 01:58:53
Message:

I too just got off a 3 minute call with a support rep and she confirmed that I can get the 2008 map upgrades. All I had to do was email a copy of my store receipt/invoice which I promptly did to her attention. Hopefully I get a reply with an order number or receive the shipment in the mail soon. She confirmed my address she had on the screen related to my serial number, so hopefully it will come soon.

She did mention there might be a duty charged after coming across the border to Canada, but it sill beats the $69 USD that they want to charge at MyGarmin.com for the upgrade.


Reply author: vincechiu
Replied on: 26 Jul 2007 03:15:20
Message:

My Nuvi 360 purchased in Apr. Email Garmin and they replied "May is the cut off for our mapping update at no cost."

So wondering is there any user in the forum who purchased Nuvi in Apr. or earlier and get free map update.

Thanks!


VC


Reply author: NanaimoRick
Replied on: 26 Jul 2007 03:54:46
Message:

Posted by masonm in another thread and copied here:

I emailed Garmin support a couple of days ago to ask about the map update to the newest version for my brand new 350. This is the reply I received back from Garmin:

Thank you for contacting Garmin International, If you purchased the unit with in 90 days of the update you will be entitled to the update at no cost to you. We have always done this. You will need to contact us at 1-800-800-1020 between 8-7cst and you must have a proof of purchase and the unit must be registered. We will then set up for an update DVD to be sent out to you.

The woman I spoke with on the phone was very nice, verified that I had registered the unit, and told me what information I needed to email to her to received a free map update.

I just emailed her the required proof of purchase information along with my contact info and the unit's serial number so I would hope that an update DVD will be waiting for me when I next get home from the road.

Mason


Reply author: AndreTheGeek
Replied on: 26 Jul 2007 06:21:44
Message:

I see that GPS Central has dropped the price of their update today to $69.95. (Mine was shipped today. I wonder if they'll charge me the lower amount.)


Reply author: jumbocrap
Replied on: 26 Jul 2007 14:58:10
Message:

Hi,

Does anyone know how I can track my order with the order number that's provided? I'm not able to find the page in the website that allows me to do that.


Reply author: Rgold
Replied on: 26 Jul 2007 16:05:44
Message:

quote:
Originally posted by jumbocrap

Hi,

Does anyone know how I can track my order with the order number that's provided? I'm not able to find the page in the website that allows me to do that.



There is no way unless you call 1-800-800-1020...


Reply author: bobby4919
Replied on: 26 Jul 2007 17:25:52
Message:

I just called Garmin CS to check on the status of my free upgrade and was told shipment of my order/DVD was being held due to a special promotion they have with Best Buy. Evidently they're letting Best Buy have the first shot at selling the DVDs before they ship out our upgrade copies.

I've read reports here about others already having the DVD and installing it.

Who do I believe? Are there any buttons to push to get Garmin to service their existing customers ahead of any potential retail sales?

I leave for an extended vacation on the 3rd and would like to have the new maps loaded by then.


Reply author: RobertParker
Replied on: 26 Jul 2007 18:43:31
Message:

I noticed that the Garmin website says this updates 47 Cities. Anyone have a list of those cities?


Reply author: Rgold
Replied on: 26 Jul 2007 19:00:50
Message:

quote:
Originally posted by bobby4919

I just called Garmin CS to check on the status of my free upgrade and was told shipment of my order/DVD was being held due to a special promotion they have with Best Buy. Evidently they're letting Best Buy have the first shot at selling the DVDs before they ship out our upgrade copies.

I've read reports here about others already having the DVD and installing it.

Who do I believe? Are there any buttons to push to get Garmin to service their existing customers ahead of any potential retail sales?

I leave for an extended vacation on the 3rd and would like to have the new maps loaded by then.



In this case I would buy additional unit from best buy hold it for 30 days and then return it. You will get the new immidiatly and probably in 30 days your DVD will arrive.


Reply author: panickd
Replied on: 26 Jul 2007 19:38:50
Message:

Has anyone who has installed the new maps noticed any major differences. I understand that the site says that there were 47 cities updated but it doesn't tell you what cities they were.

I just bought my Nuvi 350 and it does indeed have the v8 maps on it. I'm just wondering if the hassle of getting the new maps is really worth it.


Reply author: paul1035
Replied on: 26 Jul 2007 19:53:44
Message:

quote:
[Please don't quote the post directly above - thanks



I would say it is definitely worth it. Even though it says that there were 47 cities updated, the update also includes other small fixes on other cities, as well as updated POI's. So even though it says 47 cities, there is so much more to the update than just that.


Reply author: jedvik
Replied on: 26 Jul 2007 20:06:00
Message:

I agree with Paul that it is worth it to upgrade. There are fairly new subdivisions in my area that weren't mapped before, but are in the 2008 version.
As far as people not getting their free updates yet, I had heard that Garmin ran out of the extra update DVDs that they had besides the ones promised to Best Buy. The order for my free update went in on 7/16 and I received it on 7/23. It probably depends on how early your order was entered whether you will have to wait unit August to receive it.


Reply author: ssaibal
Replied on: 26 Jul 2007 21:09:04
Message:

I have been reading the excellent info on this forum and was motivated to make that call to Garmin tech support for the map update (I purchased my Nuvi-370 on 1st July - 3 weeks back). She requested me to fax the copy of the invoice which I did and she promised to ship free of cost the following:

1. City Navigator NA 2008 Update DVD
2. City Navigator NA v8 DVD
3. City Navigator Europe v9 DVD

I told them that I need the original disks so that I can load them on my laptop to do some offline route planning and searches. They didn't hesitate and promised to ship all of them. I should get them in 7-10 days time.


Reply author: alect
Replied on: 26 Jul 2007 23:39:04
Message:

I emailed support via the website and got a reply saying yes they would send me the upgrade - all I had to do was email/fax them my sales receipt (which was easy). Now we'll see when the upgrade arrives.


Reply author: majormadmax
Replied on: 27 Jul 2007 00:34:02
Message:

Just called and got a nice young lady (after waiting almost 30 minutes), she gave me her email address to send a scan of my invoice. We'll see how quickly it gets here, but to be honest I am not in that much of a rush...

Thanks for everyone's help!

Cheers! M2


Reply author: downunder
Replied on: 27 Jul 2007 01:35:22
Message:

I have a Nuvi 660 which takes a SD card.
I also have a 60 CSX which takes a micro SD card.I have an adapter for the micro Sd card to make it SD compatible.

I am thinking of buying City Navigator North America 2008 NT micro Sd card (transflash) when it is released so that I can use it in either the Nuvi OR the 60 CSX.

My reasoning is that I will be able to use the card in either the Nuvi or 60 CSX but if I buy the DVD I can only use it on one GPSr. My understanding is that if I want to use it on a second GPSr I have to pay for another unlock as Garmin now only allow one free unlock per DVD.

Any comments?


Reply author: ssaibal
Replied on: 27 Jul 2007 02:16:04
Message:

I am making a guess here from knowing how cautious Garmin is about unlocking maps. I think the SD is just a different media for delivery of the maps just like a DVD disk is. You may still need to unlock the maps for usage and once you do so for one device, it may not allow it for the other.


Reply author: kappadappa
Replied on: 27 Jul 2007 03:03:43
Message:

Garmin Tech Support emailed me and said that the update DVD's will ship the week of Aug 15.

Not sure if I posted that info already, but there ya go!


Reply author: Kwoksun
Replied on: 27 Jul 2007 05:29:27
Message:

I today picked up the 660 from a local dealer in Calgary. My worry has gone away. It has the North America NT 2008 pre-loaded! My first 30 minutes of trial run is very satisfactory. Love at the first play!


Reply author: majormadmax
Replied on: 27 Jul 2007 15:19:31
Message:

Just FYI, here is the reply I got back from Garmin...

quote:

Hi Michael this is Jennifer from Garmin International. Thank you for providing your proof of purchase you are entitled to a free update. However that update is not expected to ship until mid August. Once I am able to place your order I will send you the order number.

If I can be of further assistance please send an email to my attention at TechSupp@garmin.com. Thank you for using GARMIN products.

(emphasis mine)



Cheers! M2


Reply author: jnashgps
Replied on: 27 Jul 2007 17:11:07
Message:

I just spoke w/ Garmin support on my order status (from about 3 weeks ago) - They first stated that the Best Buy promotion is holding the update DVD's until August FIRST (not mid month), but when she typed in my order number, mine shipped yesterday, she confirmed it with a UPS tracking number as well.

So, those that haven't rcv'd yet, may be in luck.


Reply author: accessdenied
Replied on: 27 Jul 2007 17:41:12
Message:

Are these DVD update 2008 maps specific to a nuvi device?
Would it be possible just copy the DVD and use it on other unit?
How would it know anyway that it was installed on another unit anyway?
I'm confused....


Reply author: ssaibal
Replied on: 27 Jul 2007 18:12:20
Message:

When I got the City Select NA v7 update DVD, it came with a unlock code which once used on my GPSr, was available ONLY for another GPSr. However, with the new Garmin policy, it will allow only one GPSr unlock.


Reply author: Martin Liddle
Replied on: 27 Jul 2007 19:28:36
Message:

quote:
Originally posted by Martin Liddle

I have just received a Nuvi 270 in the UK. The mapping for North America is version 8 but Garmin support in the UK are refusing to offer a free upgrade. Can anybody suggest a way forward?



Result! I tried a different tack and went via Garmin in the USA. They will ship an update DVD to a US address. As the Nuvi was purchased for my step daughter who starts work in the US next week this will do nicely.

I still think it is very disappointing that Garmin have different policies about mapping upgrades in different countries.


Reply author: Daedalus
Replied on: 27 Jul 2007 19:42:38
Message:

I just got off the phone with Garmin. I ordered the 2008 update on July 19. The rep on the phone said they just got the CDs in last week and have to 'check' them. He does not know if they are shipping in bulk or individually but that I should plan on a couple of weeks for delivery.

By the way - I purchased mine for my Nuvi 350 which I have had FAR too long for a free upgrade!

I'd be interested in knowing when others who have purchased, as opposed to no-charge, the upgrade start to receive them and how long it was since your order.


Reply author: dougbraun
Replied on: 27 Jul 2007 20:30:34
Message:

I just today got a 650 from shipdog.com, and it had City Navigator North America NT 2008. It also had software version 3.70, which I updated to 3.80.


Reply author: dkmo
Replied on: 27 Jul 2007 20:49:08
Message:

Got my 370 from Amazon on Monday, for $474.99. It has since gone up to $499.99, but still a good price. Has City Navigator North America NT V8 & City Navigator Europe NT V9 with software version 3.40, which I updated to 3.90. The box has v8/v9 next to the barcode. Called Garmin, they asked for a fax of the sales receipt and promptly emailed back that I would be getting an update to V2008 when available. Very nice CSR.


Reply author: Timon
Replied on: 27 Jul 2007 22:01:03
Message:

quote:
Originally posted by dkmo

... Called Garmin, they asked for a fax of the sales receipt and promptly emailed back that I would be getting an update to V2008 when available...



Too bad that Garmin did not do this from the start rather than have everyone up in arms. It would have been so much better for their image.

Oh well, maybe they learned something and won't do it again next time.


Reply author: rconn2
Replied on: 27 Jul 2007 22:31:07
Message:

I also had success getting the 2008 DVD shipped -- and the CSR was excellent.


Reply author: WernerG
Replied on: 27 Jul 2007 22:36:25
Message:

quote:
Originally posted by dougbraun

It also had software version 3.70, which I updated to 3.80.



How did you update the version. I don't see any updates on the Website public pages. (Don't have a Garmin yet to register)


Reply author: NanaimoRick
Replied on: 28 Jul 2007 00:19:31
Message:

If you attach the Nuvi to the PC and run Webupdater (which you can download from the Garmin site) it may well find an update that isn't shown on a specific Garmin webpage yet. I know it doesn't make a lot of sense but neither does the a lot of the Garmin website.


Reply author: Daedalus
Replied on: 28 Jul 2007 01:10:53
Message:

quote:
Originally posted by NanaimoRick

If you attach the Nuvi to the PC and run Webupdater (which you can download from the Garmin site) it may well find an update that isn't shown on a specific Garmin webpage yet. I know it doesn't make a lot of sense but neither does the a lot of the Garmin website.



But he does not yet have a Nuvi


Reply author: WernerG
Replied on: 28 Jul 2007 01:54:18
Message:

quote:
Originally posted by Daedalus

Originally posted by NanaimoRick

If you attach the Nuvi to the PC and run Webupdater (which you can download from the Garmin site) it may well find an update that isn't shown on a specific Garmin webpage yet. I know it doesn't make a lot of sense but neither does the a lot of the Garmin website.




Thanks, NanaimoRick. I understand that when I get my nuvi I will have access to the inner sanctum for updates. It seems as though most of the v8 maps are cleared out of store inventories and many are now shipping 650's with V2008. I'll probably take the plunge next week.

BTW, As you know, you live in one of North America's most beautiful places. We toured the length and breadth of Vancouver Island last year. Great Scenery, great people.


Reply author: codeninja
Replied on: 28 Jul 2007 02:22:20
Message:

Do you think the V2008 has more POIs? I'm asking those who recently upgraded. Thanks


Reply author: NanaimoRick
Replied on: 28 Jul 2007 02:25:49
Message:

Thanks Werner, I'm sure you will enjoy your new toy.

You are right we do live in a beautiful place. Moved out here from eastern Canada so we know and appreciate the whole country now.


Reply author: ssaibal
Replied on: 28 Jul 2007 04:00:49
Message:

I had called and spoken to the Garmin tech support on 24th July and requested the CN NT Europe v9 disk so that i could load it on my laptop for offline planning/searches. They shipped it on the same day via UPS ground and I got it today (27th July). Amazingly quick response. I am going to put my Metroguide Europe for sale on ebay next which I have been using earlier on other GPSr (some one gave a patch for making it auto routable and has worked very well for me in UK and Germany).

On 25th, I requested the CN NT NA v8 + Upgrade to v2008. Have to see when those turn up.


Reply author: GpsShopper
Replied on: 28 Jul 2007 05:49:12
Message:

Just to share my story. I bought a Nuvi 250 one month ago and returned it one week later because it had V8 map and Garmin refused to provide the free upgrade at that time. Now, since many members have been promised / received the update for free, I contacted Garmin and ask them if I go out and buy another unit now, will I be entitled to get the free update and they says: yes just provide us the proof of purchase. Then today, I went to a local Future Shop (division of Best Buy Canada) in Montreal to get another Nuvi 250 because even if it have V8 map I'll get the update to v2008 for free. To my surprise when I openned the box, the new stock that they just received today already have V2008 preinstalled The chipset has been changed from SIRF3 to Bravo (AFAIK this is an in-house chipset of Garmin). The signal strenght is excellent with this new chipset. My previous SIRF3 Nuvi 250 unit got 1-2 red bar at my desk (10 feets from the nearest window), with the new one, I have full signal. The new map lost a few POIs in my local area: my local Future Shop was there in V8 now has gone. My local road still isn't there (as in Google Map) so that was expected. I'm a happy camper now! Thx to this board and its members.


Reply author: joop1987
Replied on: 28 Jul 2007 06:20:32
Message:

I ordered the 2008 update from Garmin on 7/18/2007 and I still get the status: Awaiting Processing

Did anyone actually get the update by paying for it yet?


Reply author: buddygator
Replied on: 28 Jul 2007 07:22:14
Message:

joop1987-
I purchased the upgrade on 7/17 and received it on 7/18.

For others who might think they'll get 1 day shipping, I should point out that I live relatively close to Garmin's HQ. I sure didn't expect the disc to arrive in one day---- no one should.


Reply author: Schumi78
Replied on: 28 Jul 2007 07:46:40
Message:

Well I received my response today by email after calling Tech Support and emailing a copy of my store receipt on July 25th

quote:

I have ordered you a one-time complimentary map update for City Navigator North America NT 2008 for your Nuvi 660. Your order number is XXXXXXX.

You are not being charged for this order and the package is marked appropriately



I'll have to see if I end up paying duty on it since it comes from the US, but still probably much cheaper than the $80 or so CDN I would be charged otherwise. Will keep the board updated.


Reply author: KenF
Replied on: 28 Jul 2007 08:29:55
Message:

I have a Nuvi 350 and a Nuvi 680.

If I order one 2008 update CD, will it update both units?


Reply author: Martin Liddle
Replied on: 28 Jul 2007 11:36:55
Message:

No. You will need two different unlock codes; i.e. they are specific to the individual unit.


Reply author: bobby4919
Replied on: 28 Jul 2007 13:16:27
Message:

Can someone who's received the free upgrade tell me if the DVD comes packaged in a CD/DVD jewel case only or is the jewel case packaged in a blister pack too?

Thanks.


Reply author: jpw16
Replied on: 28 Jul 2007 14:52:52
Message:

How is the free update being shipped out.(fedex, ups, or Usps) I gave them my PoBox. Hopefully it is Usps, if not I will have to change my address.


Reply author: jedvik
Replied on: 28 Jul 2007 17:24:32
Message:

My free upgrade arrived via UPS and was in a jewel case only (no blister pack)


Reply author: Daedalus
Replied on: 28 Jul 2007 20:14:55
Message:

quote:
Originally posted by jpw16

How is the free update being shipped out.(fedex, ups, or Usps) I gave them my PoBox. Hopefully it is Usps, if not I will have to change my address.



My shipping notice arrived yesterday. It indicates UPS is the carrier.


Reply author: GhostGTI
Replied on: 29 Jul 2007 00:19:06
Message:

I just received a shipping confirmation email from Garmin for Map Update City Navigator NT North America 2008. It states that the product shipped 7/28 via UPS. I placed my order on July 18th. I picked the 7-10 day shipping, but I'm hoping it'll be here sometime this week.


Reply author: NanaimoRick
Replied on: 29 Jul 2007 22:02:22
Message:

This is thread is already 35 pages long, going off topic is probably a bad thing. Flycaster and Tylan71, I have deleted your posts here and opened a new thread called Nuvi 350 Connection Questions at http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=93688 . Please continue your discussion there. Thanks.


Reply author: gabby75
Replied on: 30 Jul 2007 09:29:14
Message:

I am in Ireland with a Nuvi 660 Europe V9, to which I added North America NT V8. I ordered the North America 2008 NT update DVD from PROVANTAGE on 19th July, and it was shipped on the 27th July using DHL. Received this morning, good service from USA to Ireland.


Reply author: joop1987
Replied on: 30 Jul 2007 16:25:34
Message:

My order finally got processed and I received a tracking number. I guess Garmin finally got a new batch of 2008 update CD's in.


Reply author: barrysanders20
Replied on: 30 Jul 2007 22:20:19
Message:

I just recently bought a Nuvi 350 from Newegg (July 27th). It did come with the 2008 maps.


Reply author: daveinto
Replied on: 30 Jul 2007 23:35:10
Message:

Bought a Nuvi 370 from Fry's last week that comes with the v8 North America map. Called Garmin and talked to a nice gentleman (Dave) and got a free update to the 2008 map. Will take a few weeks I was told.

Dave


Reply author: AndreTheGeek
Replied on: 31 Jul 2007 01:10:08
Message:

Sorry if this has been asked/answered - I don't want to review all 35 pages.

I talked Garmin into sending me the Mapsend DVD for my PC a few months ago. Will this update that as well as my Nuvi?

Thanks


Reply author: corradokid
Replied on: 31 Jul 2007 01:42:51
Message:

I purchased my nuvi 360 with North America NT v8 maps on June 28th, registered on July 2nd. On July 10th I emailed Garmin support to inquire about getting the v2008 map update. I received a prompt reply stating the map update is not yet available for purchase

Last week when the update came out for purchase I replied to the email from Garmin support only to be told that I could now purchase the update.

I replied last Thursday stating I had purchased my nav less than 30 days ago and have already spent $400. The support person said to fax or email in my proof of purchase, but did not mention if I would get the v2008 map for free.

Finally, fearing I was forgotten about or over-looked by my email, I decided to call Garmin today (1-888-442-7646) and waited on hold for 45min. Finally I played dumb and asked if there was a free one-time map upgrade and he told me since I purchased my nav 30 days ago, I could pay half price ($35.) I asked again if there was a policy for upgrades, he asked me to hold on.

Few minutes later he returned and said I could get the v2008 map for free, and just pay $7 for 6-day shipping once I faxed or emailed my proof of purchase. Does this sound right? I love my nuvi but getting different answers from everyone I talk to is frustrating :\


Reply author: Rgold
Replied on: 31 Jul 2007 02:37:11
Message:

[/quote]Few minutes later he returned and said I could get the v2008 map for free, and just pay $7 for 6-day shipping once I faxed or emailed my proof of purchase. Does this sound right? I love my nuvi but getting different answers from everyone I talk to is frustrating :[/quote]

Strange, I got mine ordered but they never asked me to pay any thing...


Reply author: rwoods
Replied on: 31 Jul 2007 03:04:40
Message:

Just installed my new maps. Route choice seems to be a bit better. There are some POIs that are new, which is nice to see. However, I did notice some POIs are missing. For example, there are only economy parking lots listed for Newark Airport rather than the standard lots NT8 had. I'll have to drive it a bit more to check out the improvements.


Reply author: ssaibal
Replied on: 31 Jul 2007 03:08:28
Message:

quote:
Originally posted by rwoods

...Route choice seems to be a bit better...


Curious about this comment. What way it is better? Appreciate sharing more details on this. I am still waiting for my update.


Reply author: rwoods
Replied on: 31 Jul 2007 03:22:04
Message:

The Nuvi now chooses the best route to my work...the route I would take without navigation. In NT8, it would choose the second best route, IMO.


Reply author: ssaibal
Replied on: 31 Jul 2007 03:31:13
Message:

Understood. I think that maybe due to the updating of the map, which is not just new roads and POI, but it also means the speed rating of the roads which will help the routing algorithm to correctly find the faster or shorter route, based on your routing preference settings. Navteq's database has many errors that are rectified in each release.


Reply author: majormadmax
Replied on: 31 Jul 2007 04:23:31
Message:

Got this today...

quote:
I wanted to inform you that I have placed your order for the version 2008
update. Your order number is XXXXXXX and that should ship out with in the
next one to two weeks.

If I can be of further assistance please send an email to my attention at
TechSupp@garmin.com. Thank you for using GARMIN products.


They sure are nice folks at Garmin!

Cheers! M2


Reply author: robogps
Replied on: 31 Jul 2007 08:45:19
Message:

I updated both my 2730 and 350 today on my Intel Mac. The 2730 took 59 minutes, the 350, 47 minutes. Not too bad!

At first I was disappointed because bad POIs from v8 still showed up. But as I played around with it, it now chose better routes throughout the NYC area on the nuvi, routes most native New Yorkers would take. Often the nuvi would take some questionable routes. Now it's vastly improved. My 2730 would take the better routes only because I was able to tweak the software options/prefs not available on the nuvi.

I checked some routes in Boston as well, where things have changed dramatically since the Big Dig. NA 2008 seems to have kept up with those changes beautifully. I've also discovered new and improved POI. Needless to say, I'm excited.


Reply author: gabby75
Replied on: 31 Jul 2007 10:10:57
Message:

2008 NT Update Suggestions please!

I received my 2008 NT Update CD from PROvantage. I am attempting to update North America V8 (NT) which I installed on my PC last February, and then copied to an SD card on my 660. (usinp Mapsource) When I run the update to directly update the NUVI, I am told there is no compatible map (I guess because the internal map on the unit ie Europe V9). I was able to install on my PC by running the MSI file in the windows/msi folder and the maps install fine, but they are locked. Using the 8 character code on the DVD fails to unlock the maps. I have logged a call with Garmin UK, any suggestions in the meantime. I have trip to US next weekend and I'd like to get updated maps working.


Reply author: Flycaster
Replied on: 31 Jul 2007 11:35:18
Message:

Flycaster, your request forwarded to the forum administrators.


Reply author: smiley1081
Replied on: 31 Jul 2007 11:55:41
Message:

I have just created a new post in the StreetPilot section, about map updates (as it is about the c510 I won back in April).

Would you mind seeing if you have any answer?

http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=93827

Thanks.


Reply author: jhawk
Replied on: 31 Jul 2007 19:52:52
Message:

I bought my Nuvi 200 on May 24th. In early June I emailed tech support about the update issue and was told I could buy it when it became available in July. I called Garmin on July 20 and they updated me for free. They told me I would receive it mid-August. I just received the DVD today so it was pretty quick work. It's the Map Update 2008 North America NT. Does anyone know if it updates the 200 to include Canada, Alaska and Hawaii or simply updates the 48 states existing on the 200? Thanks


Reply author: NanaimoRick
Replied on: 31 Jul 2007 20:25:05
Message:

I think we have had posts here that confirmed that an update applied to a 200 actually included Canada, Alaska, etc.


Reply author: Macdawgg54
Replied on: 31 Jul 2007 22:35:51
Message:

Got my free update today, it took 1hr 15minutes to install off my laptop. I did notice it said I didn't have enough capacity to install both canada and U.S. so I chose U.S. only. So far I'd say the update is SWEEEET!!!


Reply author: NanaimoRick
Replied on: 31 Jul 2007 22:42:26
Message:

Interesting about the space notifcation. What model of Nuvi do you have?

EDIT - Answer to the space notification question maybe in this thread - http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=93885

Seems some of the 6xx units may have almost full internal storage.


Reply author: jhawk
Replied on: 01 Aug 2007 01:27:56
Message:

During installation for the North America NT Map Update 2008 for the Nuvi 200 it gave me the following message:

"The updated map exceeds the internal storage capacity of your Garmin GPS." It then gave me a choice of the Lower 48 States plus Hawaii and Puerto Rico OR Canada, Alaska and US-Canadian Border States. I picked the US, but then had to free up some additional memory by deleting several vehicle icons before it would install. Looks like a tight fit.

So a Nuvi 200 will still be a Nuvi 200 unless there is some other way to free up enough space (looks to be at least another 92mb). I just wonder if we'll be able to update again when NT2009 comes out.


Reply author: Lightninrod
Replied on: 01 Aug 2007 02:11:16
Message:

Just received my Map Update 2008 DVD today. Garmin said it would be shipped mid-August so it's early. It was free because the 660 I bought back in May had the 'old' maps. With one CALL, I was told I qualified for a free update.


Dan


Reply author: ssaibal
Replied on: 01 Aug 2007 02:43:02
Message:

Looks like everyone is getting pleasantly surprised with Garmin's updates....I am not there yet.

I spoke to the Garmin tech support last week who promised to send me a DVD version of the CN NT europe v9 so that I can do some planning on my laptop. It came last weekend and after a struggle to find out why it was not getting unlocked, found that they had shipped me the "non-NT" version.

After requesting the europe version, the following day I had requested for the CN NT North America v8 AND the CN NT NA 2008 Upgrade which the tech support acknowledged while on the phone after they received the faxed sales receipt to determine that I am eligible for a free upgrade.

Called them up yesterday....no record of such request and the CSR to whom I had spoken to was away.

Called again today and still no such orders pending in their system. With great difficulty they located the CSR, but connected me to the voicemail. Left a voicemail. It was strange that they told me that they cannot locate people by first names as their email system needs last names. ???? never heard of that even in the old "profs" days of IBM.

Then I wanted to register my CS NA v7 which I had purchased with 60csx last year, but forgot to register that though it has been unlocked last year itself. Their record showed that 60csx is no longer mine along with the unlock code. Then they found out that when I had called and asked them to remove my registrations for iQue-3600 and Mobile-10 after I sold them so that the new owners can register them, they had removed my 60csx as well. Initially, they told me that they don't know how to to undo this, then they put me on hold and called me back and have sent me new unlock codes AND a unlock code by email for CN NA 2008 (non-NT) for it which I didn't ask for, nor do I have the DVD for it to install.

At this moment, Garmin seems to be a high entropy system and the results from interactions can vary based on time, position of the sun/moon and tide.

Some day, I will be able to come out of this maze. Or is it a price I paid for buying too many Garmin products?

Will call them again tomorrow morning....or maybe catch a flight to Olathe, Kansas.

Lost satellite connections.....loosing mind as well.


Reply author: AndreTheGeek
Replied on: 01 Aug 2007 02:57:44
Message:

I just installed mine. It took just about an hour.
Strangely though, it would not run on my desktop PC. Trying to run SETUP.EXE resulted in a brief hourglass, then nothing. It would not even show in my task/process list. I must have some service disabled that it needs. It ran fine on my laptop though.

It did update my Mapsource on the laptop, and I was able to use the same 25-digit code (from myGarmin) for my desktop installtion. I did get the desktop Mapsource update going by running the MSI file on the DVD.


Reply author: Lightninrod
Replied on: 01 Aug 2007 03:33:16
Message:

Just finished installing my new maps. Took a little over an hour and no problems at all.


Dan


Reply author: Macdawgg54
Replied on: 01 Aug 2007 05:13:08
Message:

NanaimoRick-I have the 650 but thanks for pointing me to that link, I deleted all the voices I don't intend on using(spanish,italian,swedish) as well as some vehicles, and that did the trick. I've installed the maps with no problem. I did notice my apt. complex street is on teleatlas but not the Nav maps but overall I'm quite pleased!


Reply author: Widescreen
Replied on: 01 Aug 2007 08:24:43
Message:

I'm installing the update as I type this. Fingers crossed!


Reply author: Shhhok
Replied on: 01 Aug 2007 14:55:26
Message:

That is because the update is a DVD not CD. Your computer must not have a DVD drive.


quote:
Originally posted by AndreTheGeek

I just installed mine. It took just about an hour.
Strangely though, it would not run on my desktop PC. Trying to run SETUP.EXE resulted in a brief hourglass, then nothing. It would not even show in my task/process list. I must have some service disabled that it needs. It ran fine on my laptop though.

It did update my Mapsource on the laptop, and I was able to use the same 25-digit code (from myGarmin) for my desktop installtion. I did get the desktop Mapsource update going by running the MSI file on the DVD.


Reply author: smiley1081
Replied on: 01 Aug 2007 15:12:58
Message:

If he didn't have a DVD reader SETUP.EXE would not have shown up...


Reply author: jnashgps
Replied on: 01 Aug 2007 17:22:23
Message:

Got my free upgrade yesterday in the mail - upgrading now!

(Do I have to have an old version of mapsend installed? or is a complete version on the DVD?)


Reply author: john9
Replied on: 01 Aug 2007 18:15:56
Message:

Received my update(free) for my 650 yesterday. Ran the update at work this morning. Took about 82 minutes. All went well.


Reply author: Widescreen
Replied on: 01 Aug 2007 18:43:44
Message:

Map installed fine. Unfortunately, in my area, most of the newer roads that weren't in V8 are also not in 2008. By "newer" I mean built as long as 2 years ago. So I'm not particularly pleased. My 2006.10 maps on my Mio (TeleAtlas) are more complete. Hopefully other areas have had better luck. On a positive note, the POI's seem to be somewhat better than V8.


Reply author: Eights-n-Aces
Replied on: 01 Aug 2007 19:39:52
Message:

Sorry if this has been asked before but how much internal space needs to be available on my 370 to upgrade the US maps? I can clean things up but would like to know how deep to cut to make room for the update.


Reply author: ssaibal
Replied on: 01 Aug 2007 23:55:31
Message:

quote:
Originally posted by Eights-n-Aces

Sorry if this has been asked before but how much internal space needs to be available on my 370 to upgrade the US maps? I can clean things up but would like to know how deep to cut to make room for the update.



A new 370 has over 1GB free space in spite of having the NA and Europe maps. So, unless you have filled up that space with MP3/Jpegs, you don't have to worry at all.


Reply author: ssaibal
Replied on: 01 Aug 2007 23:57:18
Message:

quote:
Originally posted by billarf

I have an unused Garmin, "North America NT Map Update 2008" that was just delivered from Garmin. This map upgrade was never installed and thus can be installed on anyones Garmin ( that needs/wants the update correct? Again, asking the question???
Follow-up ***** Found my YES answer so no reply necessary. I have listed the item on eBAY for $40.00 starting bid or $45.00 plus shipping "By it Now".
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=ADME:L:LCA:US:31&item=260145510565


Will you be supplying the unlock code as well with it? Without the unlock code, it is a nice shiny coaster + jewel case.


Reply author: NanaimoRick
Replied on: 02 Aug 2007 00:52:01
Message:

The unlock code is glued (or at least stuck) to the jewel case. See http://www.gpsmagazine.com/2007/07/how_to_install_garmins_map_upd.php


Reply author: ssaibal
Replied on: 02 Aug 2007 01:07:38
Message:

Thanks Rick for the update on how this is done.


Reply author: XM Rules
Replied on: 02 Aug 2007 01:57:44
Message:

I just got my DVD to update my Nuvi 350. Popped it in my Macbook, clicked on the icon, it found my Nuvi and started the install. It took about an hour. Flawless.


Reply author: DreamWeaver88
Replied on: 02 Aug 2007 02:34:38
Message:

Weird that some of you 6xx guys are having memory problems. I just installed the 2008 maps and still have 474 MB of free space on my 680.

I'm assuming that if the map update program doesn't ask about which set of maps you want to install....then it installs the full set....right?

DW


Reply author: Widescreen
Replied on: 02 Aug 2007 03:25:15
Message:

I wonder how they can keep it from installing to multiple devices? Seems like there would need to be some kind of contact with Garmin's servers to prevent it.


Reply author: rdaines
Replied on: 02 Aug 2007 03:27:28
Message:

I received my update 2008 today and easily installed it on my Nuvi 650, however, I can't see a way to update the maps on my PC (MapSource) with it. It did not do it automatically and I see no menu selection on the software. Any suggestions or can't it be done.


Reply author: AndreTheGeek
Replied on: 02 Aug 2007 03:35:14
Message:

Double-check your Mapsource - 2008 may now be a choice in the dropdown on the toolbar.


Reply author: rdaines
Replied on: 02 Aug 2007 03:41:59
Message:

quote:
Originally posted by AndreTheGeek

Double-check your Mapsource - 2008 may now be a choice in the dropdown on the toolbar.



Nope, just version 8 like before.


Reply author: NanaimoRick
Replied on: 02 Aug 2007 04:18:54
Message:

quote:
Originally posted by Widescreen

I wonder how they can keep it from installing to multiple devices? Seems like there would need to be some kind of contact with Garmin's servers to prevent it.




I believe there are posts in this thread that would suggest that there is internet activity during the installation.


Reply author: Rgold
Replied on: 02 Aug 2007 05:34:29
Message:

Thank you, Garmin, just got my free 2008 update. Still no fix for some mapping errors but there are new updates. It took about 2 weeks since I called to order. The update took an hour and 10 min for Nuvi 250. Also MapSource got the updated too with no issues.


Reply author: splatnik
Replied on: 02 Aug 2007 08:34:09
Message:

Just got my DVD in the mail today too. Installed very quickly on my Nuvi350 using a mac. Less than 30 minutes. i sent a thank you note to the customer support over at garmin. good people.


Reply author: gabby75
Replied on: 02 Aug 2007 08:59:39
Message:

To the person that wants to update your PC with 2008 update CD, just run the MSI install file in the Windows/MSI folder on the DVD. It's the one with _ENU at the end. This will (assuming you already have North America V8 installed) add 2008 maps into your Mapsource. However I have been unable to unlock the 2008 maps using that method, the product key does not work to genreate the 25 character unlock code required. Call is in with Garmin UK as I write, however this is the 3rd day, and no resolution despite several reminders and being promised returned calls on 4 occasions which never came. What is it with Garmin support that Email Support option no longer works?


Reply author: RedRover1
Replied on: 02 Aug 2007 12:41:06
Message:

I found my 25 character unlock in myGarmin account and just did a copy and paste. https://my.garmin.com/mygarmin/customers/myGarminHome.faces

Also, I think the code is in a file on your nuvi ending with .unl or something like that (don't have my nuvi to check)


Reply author: rdaines
Replied on: 02 Aug 2007 14:47:36
Message:

Thanks, got it to be unlocked on the computer...what a hassle. At least the update on the Nuvi went without a hitch, I was dreading that.


Reply author: rdaines
Replied on: 02 Aug 2007 15:02:08
Message:

Can't say I'm crazy about the new routing routine. Even specifing Highways in the preferences in MapSource it seems to avoid logical Interstates.


Reply author: Shhhok
Replied on: 02 Aug 2007 15:10:16
Message:

It didn't show up, he typed it in.


quote:
Originally posted by smiley1081

If he didn't have a DVD reader SETUP.EXE would not have shown up...


Reply author: GhostGTI
Replied on: 02 Aug 2007 15:19:45
Message:

I just installed the new maps yesterday. I followed the instructions provided by the installer and everything was completed in about an hour. Any update as to how to unlock the maps for use on a PC? I installed them on my laptop, but as someone stated earlier the unlock code on the CD case does not work as far as unlocking the maps for use with MapSource on PC.

Edit: I searched and was able to get the unlock code from MyGarmin. Looks like I'm good to go now.


Reply author: AndreTheGeek
Replied on: 03 Aug 2007 00:25:20
Message:

quote:
Originally posted by Shhhok

It didn't show up, he typed it in.


quote:
Originally posted by smiley1081

If he didn't have a DVD reader SETUP.EXE would not have shown up...





Never said I typed it in. And he's right. If I didn't have a DVD drive, the setup.exe wouldn't have shown up. (I do have a DVD drive). The setup.exe just won't run. I can copy all the files from the DVD. The setup.exe won't run from my hard disk either. It's probably as I said - a service I've disabled in Windows probably needs to be running.


Reply author: Bennor3814
Replied on: 03 Aug 2007 00:42:54
Message:

As GhostGTI and others have indicated it is possible to install the update DVD to a PC. I haven't seen any directions on how to do so (but they may be here somewhere in these 39 pages). So I'll list what worked for me on Windows XP. Ensure your Nuvi has been registered via http://my.garmin.com.

1) Run the City Navigator North America NT 2008 Update DVD as instructed to update your Nuvi.

2) After updating the Nuvi, locate the file called "CNNANT2008Update_ENU.msi" on the DVD in the Windows\MSI folder and run it. Note, this is the English installation version, there are other language versions in the MSI folder.

3) Proceed through the Setup program to install the update to the computer's hard drive.

4) After installation, launch the MapSource program. After MapSource launches you should get a dialog box related to Unlocking the maps.

5) At this stage, log into http://my.garmin.com and select Mapsource Unlock. When the Unlock page appears, City Navigator North America NT 2008 Deluxe Unlock should be listed with an Unlock Code. Copy this code.

6) Return to the MapSource program and proceed through the unlock process and use the unlock code where indicated. You should only need to enter the unlock code, not the registration code that was used to update the NUVI.

The city Navigator North America NT 2008 should now be available to view in the MapSource program. If the unlock fails, the maps can still be viewed to some extent, but no POI's are shown.

Also, I had no problems, other than the update taking 1 1/2 hours to install, when updating my Nuvi 350. I did not experience the out of storage space/insufficient storage space issue that some have reported. But then again I haven't installed additional vehicle icons, music or pictures. I keep the music and pictures on the SD card.

Edit: Some additional information, I pickup this Update DVD at BestBuy (US) and they were charging $79.99 for it.


Reply author: AndreTheGeek
Replied on: 03 Aug 2007 05:13:23
Message:

When I ran the update DVD it updated my PC Mapsource and my Nuvi at the same time.


Reply author: GR81
Replied on: 03 Aug 2007 07:00:57
Message:

GR81 says:

Well, I purchased my nuvi on july 31th and i am sad to report i got v8 installed.
I have read a couple of pages of this thread. I am happy that Garmin is taking care of us.

So i just wrote them an email via their "support" section online.
Would calling them be a better option?

I need help guys :)

BTW, my unit has firmware 3.6 installed. Will it automatically upgrade it to 3.8 when installing the v2008?


Reply author: kappadappa
Replied on: 03 Aug 2007 07:14:42
Message:

RedRover - thanks for the tip on where to find the unlock code on the Nuvi itself (in the .unl file). That worked!

Got my free update CD from Garmin today, even though they said it wouldn't ship until mid-August. Nice! Installed fine.


Reply author: ssaibal
Replied on: 03 Aug 2007 07:45:33
Message:

I got my NA NT 2008 update DVD today and it installed without a hitch on my Nuvi-370. Though this DVD says "update", I was pleasantly surprised to find that it installs the full version of 2008 on the laptop as well. Now I should delete the v8 from the laptop to free up space. Now I am waiting for the EU NT v9 disk so that I can install on the laptop and the NA non-NT 2008 to install on my 60csx. My head is spinning with all these versions.

The v8 maps didn't find the Fedex Kinko POI near my house, but the 2008 did. That's progress. I hope this maps does well for me in Boston next week when I do a road trip to east coast. I am told that the Big Dig has screwed up map based navigation there.


Reply author: grogers680
Replied on: 03 Aug 2007 15:51:20
Message:

I can report I'm another satisfied Garmin customer.
Purchased my Nuvi 660 and C550 in June, called Garmin on July 23. They asked for fax of my receipts and I received my two Map update DVDs on Aug 2, both free of any charges.
Both units updated smoothly without any problems. No alert of space issues but I have just a few photos and no music loaded in both. (No Afghan or Eskimo languages loaded either).
All of North America and Canada maps are there.
I did update all the firmware and software prior to Map update via Webupdater on both units, also with no issues.
Still unclear why it takes over an hour for each unit to update maps - aren't the units both USB2?
Haven't had a chance to compare routes or POIs yet but hope they are more up to date as has been reported.


Reply author: NanaimoRick
Replied on: 03 Aug 2007 15:57:17
Message:

The Nuvi units are USB 1.1, I believe the last devices on the face of the earth that still use this standard.


Reply author: jeffmorse
Replied on: 03 Aug 2007 16:41:10
Message:

Sorry to ask a newb question, but whats the difference between the 2008 map and the NT 2008 map? I just got a 680 a couple days ago and I have the NT maps, wondering if I should call them for an upgrade or not.


Reply author: NanaimoRick
Replied on: 03 Aug 2007 19:06:48
Message:

You have the most updated maps. The NT version is the same as the regular version as far as coverage is concerned. NT is a compression system used by Garmin so that the map files take up less space on the internal storage of the units they are used on.


Reply author: GR81
Replied on: 03 Aug 2007 19:12:34
Message:

GR81 says:

So i called Garmin, waiting 15 min on phone and explain my case to Chris for product support and 5 min later + emailed receipt, my city nav 2008 should be on its way for my nuvi 660.


Reply author: NanaimoRick
Replied on: 03 Aug 2007 19:34:57
Message:

GR81, please don't ask the same question in multiple threads.
Thanks.


Reply author: ssaibal
Replied on: 03 Aug 2007 19:38:27
Message:

I noticed that both v8 and v2008 of CN NA NT doesn't show Costco near my house. I am surprised that a big store like this is missing in Navteq database. The outlet moved from one location to another within the same city, but they have been here for more than a decade at least. I wonder how the folks in Navteq prepare their database.


Reply author: Shhhok
Replied on: 03 Aug 2007 19:46:56
Message:

I have 2 McDonalds in a 2 mile radius of me, but they aren't showing up either. I bet if they were to include EVERY McDonalds, Wal-Mart, Costco.. there would be no room for anything else.

quote:
NO NEED TO QUOTE A MESSAGE DIRECTLY ABOVE YOURS, SERVER SAYS THANKS ;-) GPSPASSION TEAM


Reply author: majormadmax
Replied on: 03 Aug 2007 22:27:43
Message:

quote:
Originally posted by majormadmax

Just called and got a nice young lady (after waiting almost 30 minutes), she gave me her email address to send a scan of my invoice. We'll see how quickly it gets here, but to be honest I am not in that much of a rush...

Thanks for everyone's help!

Cheers! M2



OK, ordered on 27 July, received today (3 August). I couldn't be happier at the speed in which Garmin got this to me.

It's still loading, after 1 hr and 15 minutes, it is at 94% loaded...

Cheers! M2


Reply author: NanaimoRick
Replied on: 03 Aug 2007 22:51:05
Message:

Anyone that ordered the update from GPSCity.ca and found that they were back ordered will be happy to know I got an e-mail this afternoon confirming the DVD has been shipped to me today.


Reply author: Schumi78
Replied on: 03 Aug 2007 23:59:20
Message:

quote:
Originally posted by Schumi78

Well I received my response today by email after calling Tech Support and emailing a copy of my store receipt on July 25th


I have ordered you a one-time complimentary map update for City Navigator North America NT 2008 for your Nuvi 660. Your order number is XXXXXXX.

You are not being charged for this order and the package is marked appropriately


I'll have to see if I end up paying duty on it since it comes from the US, but still probably much cheaper than the $80 or so CDN I would be charged otherwise. Will keep the board updated.



Today just received my City Navigator North America NT 2008 Map Update DVD; arrived by UPS. Now to read how to successfully update the Nuvi!


Reply author: Schrodinger
Replied on: 04 Aug 2007 02:08:43
Message:

quote:
Originally posted by Schumi78

Originally posted by Schumi78

Well I received my response today by email after calling Tech Support and emailing a copy of my store receipt on July 25th


I have ordered you a one-time complimentary map update for City Navigator North America NT 2008 for your Nuvi 660. Your order number is XXXXXXX.

You are not being charged for this order and the package is marked appropriately


I'll have to see if I end up paying duty on it since it comes from the US, but still probably much cheaper than the $80 or so CDN I would be charged otherwise. Will keep the board updated.


Today just received my City Navigator North America NT 2008 Map Update DVD; arrived by UPS. Now to read how to successfully update the Nuvi!



Did you have to pay duty on it ? I got my update last tuesday and I had to pay around $24 CAN as custom fee and for the GST.

Yves


Reply author: NanaimoRick
Replied on: 04 Aug 2007 02:17:07
Message:

Guys, there is no need to buy the update from Garmin if you live in Canada. You can buy it from http://www.gpscity.ca/item-garmin-update-city-navigator-2008-usa-nt-unlocked-dvd-2008/udcnusa8nt.htm for $69.95 CDN plus $9.98 shipping plus GST.


Reply author: Lightninrod
Replied on: 04 Aug 2007 03:33:39
Message:

Step-by-step instructions on downloading the new maps


Dan


Reply author: Schumi78
Replied on: 04 Aug 2007 03:48:01
Message:

quote:


Did you have to pay duty on it ? I got my update last tuesday and I had to pay around $24 CAN as custom fee and for the GST.

Yves



Hey Yves, no I did not pay any Duty or Brokerage fees on it. Just signed the electroinc pad the UPS guy had with him and he said "Have a great weekend."

Also just finished updating the maps and couldn't have gone any smoother.


Reply author: Schrodinger
Replied on: 04 Aug 2007 04:48:13
Message:

Thanks for the answer. Must be those custom brokers in Montreal who did a mistake by imposing duty fees on my free map update before letting it go in the northeastern part of Québec.

Had Garmin sent the update via regular US postal service, I think I woudn't have had to pay custom fees.

I received a very good support from the Garmin representatives. Everything was done by email. Fortunately for their ears, they haven't had to hear my rather strong french canadian speaking accent. Not as strong as the accent of the former Prime minister Chrétien though

Updating the map was very easy. No problem whatsoever. Couldn't have been easier.

Regards,

Yves


Reply author: GR81
Replied on: 04 Aug 2007 04:51:42
Message:

GR81 says:

Well i live near montreal and i guess i will get slap with UPS "stupid" brokage fee too i am sure.

Oh well!!!


Reply author: ssaibal
Replied on: 04 Aug 2007 07:15:55
Message:

I received the CN Europe NT v9 disk free of cost from Garmin today and now I have the maps installed on my laptop as well which will allow me to search for POIs and do some offline travel planning on a larger screen of my laptop.


Reply author: keving
Replied on: 04 Aug 2007 13:23:14
Message:

I received my Map Update lastnight when I came home from work. I am installing it right now. 16% done LOL.


Reply author: Daedalus
Replied on: 04 Aug 2007 16:43:00
Message:

CN 2008 arrived as scheduled yesterday. Installation on my laptop took 1 hour, 23 minutes. I was on a wireless LAN connection to the Internet, if that makes a difference. No problems at all. It worked as advertised.

Thanks to the experts here on GpsPassion I also loaded MapSource and can now view the maps on my computer.


Reply author: bluemax
Replied on: 05 Aug 2007 01:13:55
Message:

Garmin approved my free v2008 map upgrade the beginning of July for my Nuvi 350. Never heard anything or recieved an email, just a verbal approval on the phone and a request to fax or email a copy of my sale receipt [June 25]. I recieved the upgrade yesterday Aug. 3rd via UPS. Installed no problem. Thank!!! Garmin


Reply author: Albemarle
Replied on: 05 Aug 2007 03:37:44
Message:

Just installed my free v2008 update. [Nuvi 670 June 07] I found the box sitting on the front porch when I got home. No charges. I was pleased that Garmin sent me the update as I purchased the Nuvi off Ebay from a seller in Montreal.


Reply author: NanaimoRick
Replied on: 05 Aug 2007 03:46:23
Message:

Albemarle, welcome to our forum.

We have been wondering about the size of the internal storage on the 670. Would it be possible for you to have a look at this thread:

http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=94079

and post the internal storage numbers for your Nuvi there?

Thanks.


Reply author: Albemarle
Replied on: 05 Aug 2007 04:27:18
Message:

Thanks for the welcome.

I've put the info in that thread.


Reply author: ahearn
Replied on: 05 Aug 2007 05:32:55
Message:

I just installed the new 2008 maps on my Nuvi 660 and am pleased that my 2 year old neighborhood is now included. However, a nearby major street extension/connection with another street that was completed at the same time is not included. I've filled out Garmin's error report. It's not a perfect world [sigh].


Reply author: jotne
Replied on: 05 Aug 2007 09:30:03
Message:

You should post map error here: www.navteq.com since they are the creator of the maps, not Garmin.


Reply author: RedRover1
Replied on: 05 Aug 2007 16:20:08
Message:

Here is the direct link to report map errors directly to NAVTEQ since its not obvious from the main page.

http://mapreporter.navteq.com/dur-web-external


Reply author: markn455
Replied on: 05 Aug 2007 16:52:56
Message:

I purchased my 680 in April and have to pay $70 for an update. Very disappointed with Garmin making people under warranty buy the update. Grrrrrrrrrrrrrrrrrr

Mark
Ball Ground, GA


Reply author: DreamWeaver88
Replied on: 05 Aug 2007 17:13:34
Message:

Well, there has to be a cutoff point somewhere, or else they'd be giving everyone free maps.

DW


Reply author: allyn
Replied on: 05 Aug 2007 17:25:15
Message:

what does the warranty have to do with free maps? did you think you would get free map updates during the entire warranty period?


Reply author: NanaimoRick
Replied on: 05 Aug 2007 18:46:57
Message:

Agree, can't figure what the warranty period has to do with map updates. Although Garmin attempted to play with the update policy this year and failed, their current and historical policy of 90 days from the date of purchase seems more than fair.


Reply author: jotne
Replied on: 05 Aug 2007 19:29:22
Message:

If you buy a car with 1,9 liter engine and later they decide to change this to a 2.0 liter engine, should you then get a free upgrade because your car is under warranty?


Reply author: smiley1081
Replied on: 06 Aug 2007 08:35:37
Message:

Well, my Punto 1.9 JTD has a software cutoff at 80HP. A later model has the same software cutoff set at 86HP. Without the cutoff the engine can reach 105HP.

An update would be appreciated...


Reply author: p0werfade
Replied on: 06 Aug 2007 21:38:08
Message:

Hello all. I looked into purchasing my first portable GPS and wanted some good research before taking the plunge. This forum is fantastic!!! I ultimately decided on the Garmin NUVI 350. Because of reading this forum, I waited until the new map version 2008 became available. I finally found a site that is offering it(with free shipping). I placed my order with PCNation today and it should be here by the end of the week, with the new maps!!! Once I receive it, I will post with confirmation. Thanks again for all of the great advice and insights!!!


Reply author: thefourthwall
Replied on: 07 Aug 2007 02:18:38
Message:

Garmin seems to be taking a two-tiered approach: offering the upgrade as a purchase-only, and caving (offering for free) to those customers who complain or question the former policy.

The key seems to be coming across as polite & patient to their tech support; they seem to have latitude re: what they choose to make available for free on a case-by-case basis.

Garmin's tech support sent me the dvd free after I politely pointed out that this nuvi 350 was less than 2 months old.

Some POIs have been corrected, others are still glaringly present but the reconfigured routing is incredible. That alone almost makes the update worth the cost if free were not available.


Reply author: ahearn
Replied on: 07 Aug 2007 03:24:43
Message:

Successfully installed my 2008 maps on my Nuvi 660. My neighborhood is now on the maps - yes - but an important nearby street connector is not. Sent notice to Garmin. Maybe next year.


Reply author: smiley1081
Replied on: 07 Aug 2007 08:15:10
Message:

Send also notice to Navteq!


Reply author: gabby75
Replied on: 07 Aug 2007 09:11:39
Message:

My Saga with updating City Navigator North America on a European Nuvi 660 continues. It's a week now since I logged a call with Garmin UK, still no joy. When I use the update DVD, its says here are no compatible maps on the NUVI (I guess becuase the internal map is Europe V9, North America is on an SD card). I was able to install the 2008 maps by running the EXE file in the /windows/msi folder, but I can't unlock them using the DVD key. Garmin have made all sorts of suggestions, first suggesting I had to get a new 'paid for' DVD, which I already had, telling me that the DVD needed City Navigator V8 installed on the PC first (it was), asking was the V8 and the update both the NT version (they are). All I need is an unlock code for their own retail 2008 update maps which I have paid for, and so far they can't supply. I least I have a mail address for a named individual in Garmin.


Reply author: ekloc
Replied on: 07 Aug 2007 15:48:10
Message:

I just ordered my Nuvi 660 from BuyDig.com and as soon as I did I learned thay they still ship it with the old v8 version of maps. At least that is what they said in the email reply to that question. I am still hoping to see v2008 maps preloaded on my unit though.


Reply author: NanaimoRick
Replied on: 07 Aug 2007 16:07:42
Message:

Doesn't matter, as you can see here just contact Garmin and they will supply you with the V2008 maps for free.


Reply author: JB2610
Replied on: 07 Aug 2007 19:16:13
Message:

quote:
Originally posted by markn455

I purchased my 680 in April and have to pay $70 for an update. Very disappointed with Garmin making people under warranty buy the update. Grrrrrrrrrrrrrrrrrr

Mark
Ball Ground, GA




I contacted Garmin support via email regarding getting a free update of NA v2008 NT and the reply I received, which sounds like the good 'ole update policy from the past, was if I purchased my Nuvi 680 AFTER April 11, 2007, which he said was the announce date, I would qualify for a free update. My invoice was dated April 24. I sent a PDF of my purchase invoice and the SR replied that my free update was "on the way". He then added that it would not ship until August 24th.

AH...the good 'ole Good News, Bad News ploy!

As my dear old mother used to say, "Nothing ventured, Nothing gained." Just ask.

I am still somewhat dismayed that I cannot use the update on one of my other Garmin units.

JB



Reply author: panickd
Replied on: 07 Aug 2007 19:31:04
Message:

I got my confirmation e-mail yesterday from Garmin that they would be sending me the 2008 map updates free of charge (bought my Nuvi 350 on the 24th of July) but they said it wouldn't ship until the end of August. Which is ok since the trip I'm planning isn't until September so it should arrive just in time.

We'll see how it goes.


Reply author: daveinto
Replied on: 07 Aug 2007 23:37:46
Message:

Just received the 2008 update DVD (UPS charges broker fee!)

Started the installer but it keeps telling me I don't have internet connection! Rebooted and it's still the same. Of course I have internet connection. This is ridiculous.


Reply author: NanaimoRick
Replied on: 08 Aug 2007 01:10:37
Message:

Is your firewall software possibly blocking the software from connecting to the Internet. The map install checks with the Garmin site as part of the install so it needs to be able to get there.


Reply author: daveinto
Replied on: 08 Aug 2007 01:32:12
Message:

I installed from another computer with no problem. Not sure if it's because of Vista...


Reply author: NanaimoRick
Replied on: 08 Aug 2007 01:56:37
Message:

An yes Vista. Could be a lot of things there but most of my problems have been directly caused by Vista's security features. I find that right clicking on the Setup program and selecting "run as administrator" solves most of them.


Reply author: Macdawgg54
Replied on: 08 Aug 2007 03:00:49
Message:

Could be you had your firewall on in Vista-I have Vista Ultimate on my desktop and didn't have any problems when I ran the update other than running out of room on my 650 and once I deleted some icons and voices it ran without a hitch. I used to have a Mio C310X and sold it for my Nuvi and man am I glad I did. If you really want to read some horror stories go over to the Mio forum and read whats happening to users trying to update the maps on thier units. Seems the update from Mio is rendering thier units useless. Glad I got my Nuvi when I did!!


Reply author: daveinto
Replied on: 08 Aug 2007 03:39:50
Message:

Well, every other application could access the internet on the Vista computer. Just the updater had problem recognizing there was a connection. Anyway, the update is finished, will test it tomorrow and see what improvements there are.


Reply author: Chris345
Replied on: 08 Aug 2007 15:48:56
Message:

I just called Garmin this morning and they now says that they ain't mailing out new 2008 map DVDs until Aug 24th and that one will be able to order them online then if yer product qualifies...still for FREE.... so the waiting begins....what time is it now??


Reply author: Travelingon
Replied on: 08 Aug 2007 17:38:31
Message:

I just purchased a Nuvi 660 from PC Nation. It came with the NT v8 map. PC Nation told me that Garmin would update the map for free after Aug. 22/07. I have registered the unit. If you go to Garmins website, and the mapping page and type in your serial number, it will tell you if you need the newest maps, and then redirect you to the page where the newest version maps cost $69.99 for the 660. I wonder how many people go ahead and buy the newest maps that don't read here on the forums?

In any case, I have emailed Garmin from their website email form. For a GPS manufacturer they sure make it difficult to manuver their website! The actual form is not that easy to find on their site, even more difficult to fill out. Everytime I entered information it would refresh the page, and sometime the whole email form would disappear and I would have to start over again....I'm not even sure it ever got sent. Anyway, I requested the newest mapping for free. Hopefully I will hear back from them. Otherwise, I'm going to snail mail them.

BTW---I love the Nuvi 660! And I've tried quite a few units this past few months trying to find one that has a good price and not too sophisticated. I tried the 880 and found that we didn't have msn.contact in our area--so for the money it was hardly worth it. I tried the new TomTom 720 and it was very complicated I thought. A lot of the programming needed to be done on the computer it seemed. I also didn't care for the way the car adaptor connected to the lower base of the unit. Awkward. I was very tempted by the new Navigon 7100, and just cancelled my order on Amazon. After looking at all the screen shots, especially the "reality views" and what seemed like a lot of screen icons clutter, I decided the reality view would be distracting when driving---maybe even confusing for me. My son races cars and has a camera in the car that records the road ahead as he goes around the track...watching those "reality shots" in replay from the camera bothers my eyes and is somewhat disorienting at times. I am only assuming the reality view of the Navigon will be similar in effect.

I am just very happy to finally decide on the Nuvi 660---I should have bought it right off to start with! The brightness of the screen is unsurpassed from the other units I have looked at, and the sound and voices are very good as well. Easy to understand and use. Just enough options, but not too many---ideal for a middle of the road (pun intended)--GPS unit.

Thank you for this forum---I have learned so much from reading here the past few weeks.


Reply author: NanaimoRick
Replied on: 08 Aug 2007 19:10:50
Message:

quote:
Originally posted by Travelingon

I have emailed Garmin from their website email form.

Otherwise, I'm going to snail mail them.



All you really need to do is call Garmin at 1-800-800-1020. They are probably going to need proof of purchase etc. anyway so sending them e-mails is just slowing down the process.


Reply author: p0werfade
Replied on: 08 Aug 2007 21:18:45
Message:

I just got my Garmin NUVI 350 in today from PC Nation. The total was $360 and this including free shipping, which took only 2 days. As promised, this does include the new map version 2008. The serial number on my Garmin is 1074XXXXX.

I know Garmin is supposedly working with people regarding the update CD, but I am glad I don't have to deal with that.

I can't wait to test it out on my way home. Thanks again everybody for your posts. This really helped me in my decision.


Reply author: masonm
Replied on: 08 Aug 2007 21:40:25
Message:

As I mentioned in a post recently I contacted Garmin the third week of July regarding a free update for my 350. As promised they did indeed ship the update to me for free. It shipped the first of the month and arrived at my home a few days later. Now I just have to get home from the road and actually use it LOL


Reply author: Travelingon
Replied on: 08 Aug 2007 23:46:51
Message:

Update on Email to Garmin

I posted a message this a.m. about my email to Garmin in regards to map updates for my brand new Nuvi 660. I was concerned they would not answer me---or even receive the email. I was wrong! I almost immediately received the following response. (faster than waiting on the phone for Customer service!)

Thank you for contacting Garmin International, I have set up for the disc to go out to you. These will not be available until August 24th.

With Best Regards,


Philip N

Product Support Specialist

Automotive Team

Garmin International

913-397-8200

800-800-1020

913-397-8282 (fax) Att: Philip N

www.garmin.com


Reply author: hpatlik
Replied on: 09 Aug 2007 21:34:54
Message:

I had a Nuvi 350 since last May 06 (I live in the Toronto GTA area). I upgraded to the 660 with 2008 mapping. I am disappointed in the lack of updates and major omissions of large chain stores (even ones that have been around for more than a decade) that has occurred. I contacted both Garmin & Navteq and provided them with many corrections over a year ago and none of which have been implemented into the database. I known there is a lag but I would have expected the updates to be more thorough.

The whole process of POI need to be changed so that realtime updates can be downloaded instead of this once a year delay.

HPatlik


Reply author: RedRover1
Replied on: 10 Aug 2007 01:31:04
Message:

You may want to send some of the worse errors in again. I've noticed that since NAVTEQ's Map Reporter came on line the corrections seem to be coming faster. I've also had my nuvi since May 06 and had to resubmit some of my errors submitted under the old system, two of which have been corrected since resubmitting.

http://mapreporter.navteq.com/dur-web-external/


Reply author: Shhhok
Replied on: 10 Aug 2007 15:57:42
Message:

I don't understand. Your disappointed with the major omissions of large chain stores? Garmin already provides over 6 million points of interests in there GPS's. Find another company that has that many. I would imagine it would be pretty hard to get EVERY major chain store if they want room for the smaller businesses as well. If you were to include every McDonalds, you would have no room for anything else. Just think about it.


Reply author: Travelingon
Replied on: 10 Aug 2007 17:58:40
Message:

Shhhok, When you put it that way! Every McDonalds! You really make a point that I had not thought of. Or---how about every Starbucks? ATM's. Sort of blows your mind to think of Point of Interest relative to what there is out there now in the real world! Don't think I will complain anymore about my favorite local diner for breakfast or lunch not being listed! By the way---I know my way there already! It just sort of bugs me that Mom's Apple Pie up the road shows up, but my diner which is just as good, does not, and it's been around just as long.
I have come to some conclusions about Points of Interest. If they are within a mall setting or inside an existing "other business" they are not as likely to be listed on the Point of Interest listings. So, not all Starbucks, or Mc Donalds that are "inside" another store front or big mall will be on the list.


Reply author: trainman74
Replied on: 10 Aug 2007 19:24:06
Message:

Ordered a (paid-for) 2008 update DVD near the end of July, and received it August 6th. No problems doing the update on my Mac.

One update that surprised me: a street name pronunciation changed. My Nuvi used to call a minor street called Clybourn Avenue here in L.A. "clibbern," and now it's saying "clibborn." (I've spent time in Chicago, and I know the official pronunciation of the Clybourn Avenue there is "cligh-born," but "clibborn" is probably closer to how it should be pronounced.)

I've since discovered that the NAVTEQ Map Reporter has an option for reporting an incorrect pronunciation, so I guess that confirms that the pronunciations are a part of their data along with everything else.


Reply author: JB2610
Replied on: 10 Aug 2007 20:25:41
Message:

quote:
Originally posted by Travelingon

<snip>
I have come to some conclusions about Points of Interest. If they are within a mall setting or inside an existing "other business" they are not as likely to be listed on the Point of Interest listings. So, not all Starbucks, or Mc Donalds that are "inside" another store front or big mall will be on the list.



Here's one that blow some holes in that conclusion/assumption: An Amish friend's family has a small food/donut stand inside of a small, local farmer's market building and they are listed as a POI, yet a large outlet mall in Lancaster, PA with over 50 stores is NOT listed. And the mall has been there for over 10 years or so. Many of the individual stores ARE listed, just not the main mall. It is a major "tourist attraction" for the area. Go figure!


Reply author: Travelingon
Replied on: 10 Aug 2007 21:21:59
Message:

quote:
Here's one that blow some holes in that conclusion/assumption: An Amish friend's family has a small food/donut stand inside of a small, local farmer's market building and they are listed as a POI, yet a large outlet mall in Lancaster, PA with over 50 stores is NOT listed. And the mall has been there for over 10 years or so. Many of the individual stores ARE listed, just not the main mall. It is a major "tourist attraction" for the area. Go figure!


Generally speaking for my area I have found that some establishments within other store fronts are not listed. And---yes we have a long established mall with many stores in our area that is not listed at all. I don't know if it's ever going to be possible (in my lifetime) to see every Point of Interest displayed on my 660! or any GPS unit.

I will just use what I see for now. Use what I personally know about. Hope for future additions---and just enjoy the fact that I have Points of Interest as a reference. I think our expectations are bit high for Point of Interest, and if they had 25 million Points of Interest listed---they would still miss some! for someone, someplace, sometime.


Reply author: robby818
Replied on: 11 Aug 2007 00:51:12
Message:

I have two nuvi 350s. I am going to be purchasing the v.9 maps from Garmin. Do I need to purchase two maps or can I use one CD for both units? The customer service rep. mentioned something about an unlock code but I just looked at a walkthrough of the install process and it doesn't seem to require the unlock code just the product key on the back of the cd.


Reply author: NanaimoRick
Replied on: 11 Aug 2007 01:15:40
Message:

The update process requires that you have an active internet connection when you update your Nuvi to V2008 from the update DVD. The reason for this is that it writes the details of the update (Nuvi's serial number, unit ID, update product code, V2008 map unlock code, and the date you updated the Nuvi) to your mygarmin.com account.

Because of that I doubt that you would be able to use the same V2008 update DVD for 2 units.

On the other hand an e-mail or call to Garmin support could confirm it one way or another.


Reply author: holmes4
Replied on: 11 Aug 2007 02:18:17
Message:

When I contacted Garmin about POIs, I was told that the data for these comes from local community Chambers of Commerce, and that the data is typically a couple of years out of date. I've had my Nuvi route me to long-abandoned gas stations and show restaurants that closed years earlier.

Would one of you with the 2008 version please see if it knows about the town of Viera, Florida?


Reply author: NanaimoRick
Replied on: 11 Aug 2007 02:22:16
Message:

Doesn't look like it. I also checked Microsoft Streets & Trips 2007 which also use the Navteq maps and it doesn't appear there either.


Reply author: Albemarle
Replied on: 11 Aug 2007 02:28:58
Message:

I can not find Viera, Florida with 2008.


Reply author: NanaimoRick
Replied on: 11 Aug 2007 02:31:19
Message:

Looks like it maybe in the next update as it does appear in Mapquest which use a newer version of the Navteq maps.


Reply author: blane
Replied on: 11 Aug 2007 04:07:07
Message:

quote:
Originally posted by Albemarle

I can not find Viera, Florida with 2008.


Viera, FL seems not to be much of anything, just an area seeking to be developed
http://www.viera.com/westviera/history.htm


Reply author: hpatlik
Replied on: 11 Aug 2007 07:03:45
Message:

Having upgraded from a Nuvi 350 (v.8 maps) to 660 (2008), I was expecting things to improve. Garmin screwed up on directing one on Highway 401 Westbound in Toronto when driving south on Leslie St. My old nuvi always correctly prompted me to stay on right to access WB ramp. Now the 660, prompts "keep left", Yikes!! Who decided to change that?

I will be contacting Garmin and hopefully they will fix it. I am not optimistic given they did not corect an intersection problem I reported more than a year ago (go to intersection of Bronte Rd and Upper Middle Rd in Oakville, ON and Nuvi still displays you are at the intersection of Bronte Rd and Bronte Rd.

HPatlik


Reply author: RedRover1
Replied on: 11 Aug 2007 14:05:58
Message:

Like I hinted at my previous post, if there is a true map or POI problem I would report it directly to NAVTEQ so the fix would happen quicker. Garmin is just he middle man and forwards the errors to Garmin. Also they don't have a map interface to report problems making it harder to describe exactly where the problem is.

http://mapreporter.navteq.com/dur-web-external/


Reply author: holmes4
Replied on: 12 Aug 2007 00:02:54
Message:

quote:
Originally posted by blane
Viera, FL seems not to be much of anything, just an area seeking to be developed
http://www.viera.com/westviera/history.htm


Um, no, it's quite well developed and has been a town for many years. It's a division of Melbourne, but with its own zip code. Last year I was driving to Viera to meet my son, but the Nuvi hadn't heard of it. If I tried the street name and Melbourne, it took me to the wrong part of town. Perhaps "West Viera" is undeveloped...

I reported this to Garmin and Navteq last year. I maintain that if the USPS knows the community name, the GPS maps should too.


Reply author: gabby75
Replied on: 13 Aug 2007 11:56:56
Message:

For information and help from Garmin support (i take back all I said), I resolved my issue with updating North America NT V8 to NT 2008 on a European Nuvi. My setup was Europe NT V9 internal on the Nuvi, Mapsource with North America V8 NT installed and copied to an SD card. Even with the SD card installed the update would say' no campatible maps found on unit'. The solution was to copy just 1 state of North America to the units internal memory (it went in a gmapsupp.img). The update progtam then found it and proceeded to update V8 on the PC and generate an unlock code. SO now I have unlocked North America NT 2008 on my PC which I can transer to my Nuvi any time I need it.


Reply author: Zackb911
Replied on: 14 Aug 2007 00:26:12
Message:

Hey guys I just got off the phone with Garmin CS after about a 20min wait. The Rep was very nice, but apparently I only created my Garmin account and forgot to register my unit when I got it back in April/May 07. She did say however that If I emailed her the receipt she could process and send out my update disc, however I believe I've thrown that out.

Any chance someone would be so kind as to email me a copy of theirs? I think they just need a quick visual check for approval and there is nothing pertinent to the receipt itself.....

It would be greatly appriciated! The "Big Dig" in Boston has things all crazy and I think my 350 definitely is due for an update.

Zack

"Please don't post private e-mail addresses. People can contact you by reviewing your profile and then you can supply your address by private mail. Thanks."


Reply author: ATC7
Replied on: 14 Aug 2007 06:58:51
Message:

Wow, this thread is ridiculously large. I'm not even sure anyone's still looking in it. But here's some info for anyone who may find it helpful.

Today, Futureshop in Canada had the Nuvi 250 on sale for 299 for a one day sale. It was a web deal but it was also available through their stores.

I've given up on the 260 and TTS and went and bought three 250s (one for me and two gifts) - after all, that was an irresistible price.

I've already given one out but I opened the other two just to check them. The serial numbers start with 14F029xxx. The boxes had no unusual markings or signs and when they're turned ON there is no mention of SiRF technology licensing thing on the start up screen.

I have no idea what chip they have but they appear to function perfectly fine compared to my older 250 that had SiRF at start-up (I took them both for a short drive). The other difference with these two was the fact that they did come pre-loaded with the 2008 NT maps. So thankfully no need to take up Garmin on their offer for the free 2008 update DVD.

So, new stock in Canada have 2008 maps preloaded and no SiRF at start-up. I guess that's the trend now with the new 250s.


Reply author: Shhhok
Replied on: 14 Aug 2007 18:28:56
Message:

[EDIT BY MODERATOR - SEE PM]


Reply author: Helipilot
Replied on: 14 Aug 2007 18:33:06
Message:

Why would you throw out the reciept as any warranty claims will be in the trash with it?


Reply author: zrxh14
Replied on: 14 Aug 2007 19:40:18
Message:

I bought my 680 at Best Buy and I had managed to misplace my receipt. I called them and got all the info I neede to get a copy of my receipt printed at any local Best Buy.


Reply author: ATC7
Replied on: 14 Aug 2007 20:05:21
Message:

I believe most, if not all, stores can re-print a receipt (within a reasonable amount of time after purchase). I've lost many receipts in the past and have always managed to get re-prints from the retailer.

Of course, the poster requesting a receipt might not qualify for the upgrade based on date of purchase which is probably why they're requesting someone else's (recent) receipt(?). If that's the case then it's a shame.


Reply author: smiley1081
Replied on: 15 Aug 2007 11:59:53
Message:

quote:
Originally posted by Helipilot

Why would you throw out the reciept as any warranty claims will be in the trash with it?


Being Italian, the mind boggles at the tought of throwing away sales receipts, given that here the receipts are the ONLY title valid for warranty claims, and here the warranty lasts two years, so my room is filled up with receipts.

And tax forms, given that the last one will have to be kept until 2015...

Another infuriating fact about sales receipt is that everybody is now printing it on thermal paper, which WILL NOT last for two years, so, for costly stuff like my Nuvi I have to photocopy the receipt.


Reply author: KenF
Replied on: 16 Aug 2007 20:10:09
Message:

Has anyone been able to install the map update under Windows Vista? I get the "Welcome to Map Update" screen but there are no buttons (or text) at the bottom to click to proceed with the install.

Has anyone experienced this problem? If so, how did you solve it?


Reply author: NanaimoRick
Replied on: 16 Aug 2007 22:38:57
Message:

I installed the new maps on a 350. The PC is running Vista Home Premium. No problem at all, other than the usual 1 hour plus to install on the Nuvi. The buttons in the lower right of the screen appeared normally.


Reply author: DreamWeaver88
Replied on: 16 Aug 2007 23:38:30
Message:

quote:
Originally posted by smiley1081


Another infuriating fact about sales receipt is that everybody is now printing it on thermal paper, which WILL NOT last for two years, so, for costly stuff like my Nuvi I have to photocopy the receipt.



You could always do your own "laminating" with clear tape.

DW


Reply author: defrancelaw
Replied on: 21 Aug 2007 05:51:44
Message:

I don't know about the whole idea that if you included all the McDonald's etc., you woould not have room for anything else. Current estimate is that there are around 14,000 McDonald's in the U.S. Assuming there are probably more starbucks and less taco bells, let's say 15K for each of 100 large chains (should cover it). That is only 1.5 million. What are they doing with the other 4.5 mil.? I think the chains should definitely be included because that is what most people are familiar with when they are in a strange place (when you need a gps.) I think 4.5 mil. is enough to fit in a nice assortment of smaller places throughout the country. I had a cheap Mio that had all the chains and smaller places in my area (near Detroit). I also had a new Magellan 3140 that is supposed to have new map and POI data and it did not have anything newer than two years old in it and missed many chains in the area that have been there for years even though it supposedly had more POIs. I am looking forward to the new 260, but from what everyone is saying here, the POI is going to be more like the Magellan. Maybe they use the same Navteq/POI databases. Anyone know how these are really assembled and why a crappy teleatlas GPS with less POI would have more and newer ones?


Reply author: Shhhok
Replied on: 21 Aug 2007 13:48:38
Message:

[EDIT BY MODERATOR - SEE PM]


Reply author: Shhhok
Replied on: 21 Aug 2007 13:53:34
Message:

[EDIT BY MODERATOR - SEE PM]


Reply author: defrancelaw
Replied on: 21 Aug 2007 16:37:56
Message:

quote:
NO NEED TO QUOTE A MESSAGE DIRECTLY ABOVE YOURS, SERVER SAYS THANKS ;-) GPSPASSION TEAM



I see your point. By chains, I did not mean just restaurants and I thought assuming 100 large chains at 15k each was generous. All those other POIs you mentioned are very important and useful. Putting bars and clubs aside, there probably is room for all the things you mentioned and more. My main point is, these chains or well known places (while not inherently valuable, nor desirable) are the mass market. And they allow people in unknown places to have common experiences. I am not saying that that is philosophically good or bad, just to be expected in this society.


Reply author: Helipilot
Replied on: 21 Aug 2007 19:30:34
Message:

My girlfriend owns a very small Tae-Kwon-Do studio (approx 2,000sf and 100 people thru it a week) which is inside a large gymnastic facility and it is listed in there, so think how many of those little places get lumped into the total.

Then the irony is that they DON'T include a Home Depot (50,000+sf and thousands a day thru) just around the corner that is many years old.

As has been mentioned before, the problem is not the available storage memory as the 660 has 700 megs left over but the amount of data from Navteq which is "limited".

It still has alot more POI data than the factory 2008 Lincoln system as I compared them side by side on a recent trip.


Reply author: smiley1081
Replied on: 22 Aug 2007 09:29:42
Message:

Probably your girlfriend is more "convincing"...


Reply author: hpatlik
Replied on: 22 Aug 2007 13:52:34
Message:

It seems odd at how Navteq collects their data for the database. I was told by Garmin that the Chamber of Commerce listings are the source for the POI and that these listings are often out of date. I do not entirely believe the answer I received. As many other have noted, there are major retailers that have been around for years (my local Costco has been around since 1989 and it was not in v.8 or 2008 maps) so I think Navteq needs a better way of updating their POI database given the price we pay for a GPS. The once a year update method is counter to the "instant" information age. A better and faster way of updating our GPS POIs is needed.

HPatlik


Reply author: Shhhok
Replied on: 22 Aug 2007 15:09:58
Message:

[EDIT BY MODERATOR - SEE PM]


Reply author: hpatlik
Replied on: 23 Aug 2007 00:15:25
Message:

What reason would Navteq have for incorporating only a handful of stores for a given chain in a major city?

Certainly not "for whatever reason".

HPatlik


Reply author: Shhhok
Replied on: 23 Aug 2007 14:24:38
Message:

[EDIT BY MODERATOR - SEE PM]


Reply author: JonB
Replied on: 23 Aug 2007 23:07:59
Message:

I logged onto myGarmin account today to see about purchasing the new 2008 maps for my nuvi660. I had purchased my Garmin at the end of 2006 but didn't register online until May 2007.

I clicked on the Map Updates link under "my Registered Products" on the right side of the page and to my surprise it said that I had a free update available for 2008. I proceeded on and entered my address and submitted the order. It said order successful but didn't give me any order numbers or emails as confirmation. Has anyone else tried this or been successful in receiving a map this way?


Reply author: allyn
Replied on: 24 Aug 2007 23:59:29
Message:

i can confirm the above. a buddy of mine has a 650 he purchased in july. i told him about the free upgrade so he sent an email to garmin tech support. they wrote back and told him he already had the latest software! what a lie! anyway, after reading the above, i had him log into his mygarmin today and sure enough, there was the notice about the free map update. he was able to order it. now he's just crossing his fingers until it shows up.

bravo to garmin for finally coming through with an easy and painless process. they probably figured this was cheaper than continuing to have everyone flood the phone lines and tie up the service reps for something that they're sending for free.


Reply author: NanaimoRick
Replied on: 25 Aug 2007 00:22:32
Message:

And exactly the same process they used last year and probably the year before that.

Wonder want the year end bonus for the genius that came up with the "no free update policy" will look like?


Reply author: danham
Replied on: 27 Aug 2007 22:04:20
Message:

All of this discussion prompted me to check the status of updates in myGarmin.

It told me that I am entitled to a free update to v2008. I do not think this is correct, but why not try?

But after I fill in all the requested info, every time on three different computers using several different browsers I get:

An HTML 500 Error has occurred.
The server has encountered an unknown error.

We apologize for this unexpected behavior.

-dan


Reply author: JonB
Replied on: 28 Aug 2007 00:33:59
Message:

I did not get this error when I completed mine. I actually got to a page which said my order was successful (using XP and IE 6.0). I completed my order on 8/23 but haven't received anything yet. I'll post back to this thread if I get the update. I believe that if you aren't entitled to a free update you should be directed to a page that shows you the 2008 update product page. I would try back later today.


Reply author: SteveGB
Replied on: 28 Aug 2007 03:04:31
Message:

I, too, registered a new Nuvi (660) last week. (Aug 22nd) During that process the websitr indicated that I qualified for the free v9 map upgrade. I sat waiting for email confirmation of the new map being shipped. Nothing came. I read, I believe on GPS magazine, that previous free Garmin upgrades required a phone call to receive. I called Garmin customer service today and waited for 25 minutes to speak with a very pleasant nad helpful customer service representative. She looked up my registration from last week and acknowleded that I was eligible for the free map. It does appear that if you want the free map upgrade that the website says you qualify for, then you have to call to otder it. I received an order confirmation number (that is only useful by telephone) and a statement that the map upgrade will arrive in 5 to 6 business days. If any of you are waiting for it to magically appear after just being online, perhaps a phone call is in order.


Reply author: noissapspg
Replied on: 29 Aug 2007 00:18:07
Message:

I got my NA 660 updated recently.
Send Garmin email.
They told me what to do. I did it.
They sent me confirmation.
In less than a week the update disk arrived.
Upgrade went smoothly.


Reply author: smiley1081
Replied on: 29 Aug 2007 08:54:19
Message:

When I registered the SP c510 I won, I qualified for the update from CNNT EU v8 to v9, but I did everything through my.garmin.com, once, I was able to comprehend what they really meant in their quite cryptic language...


Reply author: mshe
Replied on: 30 Aug 2007 19:28:45
Message:

<sigh> I need to wait till after the Labor day weekend to get my package!!! In fact it's been delayed twice:

THE PACKAGE WAS LEFT IN A UPS FACILITY CAUSING THIS DELAY / FORWARDED TO THE FACILITY IN THE DESTINATION CITY


Reply author: smiley1081
Replied on: 01 Sep 2007 10:23:48
Message:

BTW, any news about the availability of the CNNT NA 2008 as stand-alone (not the update)?


Reply author: Moosehead
Replied on: 03 Sep 2007 02:19:54
Message:

Hi,

This is to share my Canadian experience in trying to get a free map update for a nuvi 250. The unit was bought less than 1 month ago, and had the NT v8 maps. First hurdle was that I couldn't register it on Garmin's web site, since the package (blister pack, bought new from Best Buy) did *not* include the yellow page with the registration code. Called Garmin support, had to fax them proof of purchase, and then the unit eventually got registered.

Then I wrote them again and tried to get a free map upgrade, since right after registration the Garmin site was already showing me that my maps are outdated and a map upgrade for my unit is available.

They wrote me back telling me that yes a free upgrade has been sent but I should expect some delay because it has to go through customs and I also should expect custom taxes. Apparently they are sending the CDs from US, even while they have a Canadian rep. Didn't sound very good, but I was prepared to see something like $5 taxes which would had been ok.

The great news is that I just found an UPS delivery notice in my mail box. Showing that I'll have to pay $23.20 in order to get my "free" update.

To add insult to injury, UPS is informing me that they'll have two more delivery attempts (during office hours when obviously nobody is at home), after which the package will be returned to sender - being COD it will *not* be hold for pickup, according to UPS standard policy.

So I won't even get a chance to get the package. Or, if I mess with UPS on the phone, *maybe* I could get some kind of delivery arranged after 5PM, but then I'll have to fork out $23.20.

Now what I'm thinking is that I still have 2 more days left to return the unit to Best Buy. And maybe I should just return the thing and forget about it.

I'm contemplating what would happen if I need to return it to Garmin for service or anything. Will they send it back to me through UPS,, having me to pay customs taxes for a refurbished, repaired unit?

Being in Canada I expected better service from a North America based company. But it seems that the combination of Garmin plus their preferred carrier UPS is something to really avoid here.

What would you guys do in my place?

Thanks,
Moose


Reply author: M_K
Replied on: 04 Sep 2007 04:52:02
Message:

UPS is notorious for charging high brokerage fees for shipping things to Canada from the US. Maybe you can call up Garmin again and explain the situation and see if they can ship via US Postal Service. No brokerage fee that way and ship time should be even quicker.


Reply author: Moosehead
Replied on: 04 Sep 2007 15:59:07
Message:

Well, then UPS may keep their parcel - they won't be able to deliver it anyway, because of their policy. I just wonder why anyone would want to use UPS (unless for practical jokes like "here's the stuff you ordered, but we can't actually deliver it unless you stay at home 24/24 for the next 5 days hahaha").

Moose


Reply author: NanaimoRick
Replied on: 04 Sep 2007 16:05:15
Message:

I must admit that charging you the brokerage fee is a bit much but doesn't the UPS notice advise you that they will make 2 more attempts to deliver and advise if you won't be home to make arrangement to have it delivered somewhere else (your office, a friend, etc.) or pick it up at their office or the nearest UPS store. It's not like they are asking you to stay home all day waiting for them.


Reply author: Moosehead
Replied on: 04 Sep 2007 16:13:10
Message:

UPS will arrange for pickup (or automatically hold the package 5 days for pickup after 3 unsuccesful delivery attempts) *except* for C.O.D. parcels. And they made sure it is a COD one.

I'll just call the Canuck Garmin rep to see if they can use a different carrier.

Otherwise, you guys beware: if in Canada check your unit when you buy for latest maps and software and everything. Later it will be too late.

Thanks,
Moose


Reply author: JonB
Replied on: 04 Sep 2007 21:16:14
Message:

I just heard back from an email I wrote last week to Garmin support and they confirmed that the order I placed using the "Free map update" link on the myGarmin account webpage was indeed processed and they were able to give me the order number associated with it. The reason I have not yet received it is because they are currently out of stock...so calling is not required to receive the udpate.


Reply author: SteveGB
Replied on: 04 Sep 2007 23:46:16
Message:

I called to get mine. Rep did not indicate that the data I entered when I registered my 660 and "applied" for the free map update actually started the process that would send the update without a phone call. After that phone call, I received the update disc today (they were not backordered on 8/28) and installed it without incident. It took about an hour.


Reply author: Albemarle
Replied on: 05 Sep 2007 04:59:58
Message:

It's a pain when things don't go smoothly. Fortunately I had no hassles with UPS.

I wasn't home so they left the package with the free update DVD beside the front door in the covered entry way. I just received the invoice in the mail for ~ $12 CAD for shipping, brokerage etc. All in all, I have no complaints. It must depend a lot on the UPS driver I guess, and we must have good ones in Owen Sound.


Reply author: Moosehead
Replied on: 05 Sep 2007 16:22:35
Message:

Funny how for the same service UPS charges either $12 or $23... must depend on the mood of the clerk.... but here is some more on it:

http://www.cbc.ca/consumers/market/files/home/courierfees/index.html

Of course, Canada Post doesn't have such fees, so UPS sued Canada's government for "unfair competition":

http://www.publicpostoffice.ca/index.cfm/ci_id/9660/la_id/1.htm



Moose


Reply author: velobard
Replied on: 05 Sep 2007 18:15:11
Message:

Has anyone notived different routing with the 2008 maps? On my drive to work my 680 always told me to get off at exit "B". I usually preferred to drive to exit "C" about a mile further rather than spend extra time on surface streets. I've noticed that now with the map update sometime, but only sometimes, it will tell me to get off at exit "A", which is yet another mile sooner.

Yesterday I took it's advice to get off at exit "A" and arrived smack at the estimated time. Today it recommended exit "B", but I went ahead to exit "C" like I usually do, but when I passed the recommended exit it adjusted the arrival time to a minute sooner.

So I guess I really have 2 things going on here. Why would the route change, and why would it recommend a route that spends less time on the highway and takes slightly longer?


Reply author: Jerry_K
Replied on: 05 Sep 2007 18:29:03
Message:

Hey Moose ...if you have the shipment 'tracking number' you can phone them, give them your VISA number (for the COD charges) and they will then leave it at your local UPS store for pickup. My son is doing that.

I made the dumb !@#$%! mistake of ordering the $69. map upgrade from Garmin USA. The DVD came in a box 18" x 12" x 8" and the UPS charges were CAN$42., which included GST on the brokerage (?!). When I phoned to complain they said I should have found, on their website, that I could ...also... order from a Canadian registered dealer.

Microsoft, Symantec (and everyone else) sends the CD/DVD by ordinary mail (USPS) and then, upon proof of payment, sends the 'key' via email. Then, no brokerage. Garmin must have meetings on how to create customer dissatisfaction.


Reply author: Moosehead
Replied on: 05 Sep 2007 19:06:20
Message:

Hi Jerry,

I'm afraid that it's too late, by this time the UPS gal is probably at my door trying to deliver the third and final time. She left a quite rude message yesterday on my intercom

I decided to let it go - have UPS return it to Garmin and whatever.

I called Garmin yesterday, they said that they will try some alternative, but they didn't call me back or e-mail me as promised.

I checked some missing roads etc on current maps on Navteq's site - they still haven't updated them, so why bother... seems that Canadian map is not as frequently/extensively updated as the US one. One example: access ramp from southbound Townline Road to westbound 401 (ON). Currently there are 2 of them in that place - old one that forced a left turn and a new one with easier right turn. Teleatlas has both ramps on their map. Navteq has only the old one. etc. (Google Maps has the new ramp. Yahoo and MS don't).

Lesson learned: don't buy anything from US companies that don't have a Canadian rep / service shop.

I just hope that by next year LG manages to fix the speaker volume and display jaggies issues on their LN series. With that fixed, their units would look much more appealing than the nuvi 2xx series. And they have a Canadian rep so I don't have to deal across the border through some fine UPS-like companies.

Thanks,
Moose


Reply author: Moosehead
Replied on: 13 Sep 2007 15:48:45
Message:

Update:

Yesterday UPS left me voice mail, they eventually figured out that they actually don't want to send the parcel back to Garmin (no "brokerage fees" to collect, eh?), so they would hold it for pick-up....

So I went and picked it up ("Moose, bend over, here comes your "free" $23 update! [evil laughter]").

Installation went fine (albeit sloooooow). I couldn't find yet any updated roads in my area (compared to NT v8). However they added POI's - like in duplicating some of those already existing And adding a Future Shop that actually doesn't exist.

Moose


Reply author: SmittysPT
Replied on: 14 Sep 2007 00:18:11
Message:

quote:
Originally posted by velobard

Has anyone notived different routing with the 2008 maps? On my drive to work my 680 always told me to get off at exit "B". I usually preferred to drive to exit "C" about a mile further rather than spend extra time on surface streets. I've noticed that now with the map update sometime, but only sometimes, it will tell me to get off at exit "A", which is yet another mile sooner.

Yesterday I took it's advice to get off at exit "A" and arrived smack at the estimated time. Today it recommended exit "B", but I went ahead to exit "C" like I usually do, but when I passed the recommended exit it adjusted the arrival time to a minute sooner.

So I guess I really have 2 things going on here. Why would the route change, and why would it recommend a route that spends less time on the highway and takes slightly longer?



Without sounding bad (cause this is a honest answer), isn't the "job" of the GPS to get you there?? Whats wrong with a minute or two difference. If you had never driven there before, you would not have know it but you would have gotten there and thats what counts. Again, I'm not trying to bitch about your remark. I'm tickeled pink that it can help me find my way to and from places even if there are "other" ways to get there.


Reply author: cree8k
Replied on: 21 Oct 2007 01:30:08
Message:

Is it really worth the money to purchase City Navigator NT North American V8? Are there improvements in accuracy and poi's?


Reply author: NanaimoRick
Replied on: 21 Oct 2007 03:20:01
Message:

Do you mean City Navigator NT North American V2008? That's the newest version.

It will be more accurate in areas that there were errors and those errors were reported to Navteq and corrected. It will be more complete as areas of new streets etc. will be included. The POIs will be updated but will probably not be totally up to date as they change all the time and are virtually impossible keep totally accurate.


Reply author: Conundrum
Replied on: 21 Oct 2007 03:38:51
Message:

Still waiting on my update -- Emailed Garmin back on September 20th-25th (ordered the free DVD back in mid August) and they told me it was backordered, then emailed a few days later to say that mine was bumped and should be ready to go out in a few days. Well its October 20th now, and still no word from Garmin, nor anything in my mailbox/UPS info (or even an tracking number).

Giving Garmin until November 1st, then I'm calling them. Arguably if I had payed for this update I'd be severely pissed off by now (seems like NT 2009 will be out before I get 2008), but since its free, I haven't really been on their case yet.


Reply author: cree8k
Replied on: 21 Oct 2007 03:50:21
Message:

Saw it for sale at BestBuy yesterday for $79.95 US.


Reply author: NanaimoRick
Replied on: 21 Oct 2007 04:30:18
Message:

Garmin is only charging $70.00 + shipping(?).

GPScity.com is charging $59.95 plus 6.98 shipping.

No need to spend $80.00


Reply author: smiley1081
Replied on: 21 Oct 2007 10:13:46
Message:

Maybe cree8k saw not the update but the full maps.


Reply author: cree8k
Replied on: 21 Oct 2007 12:43:03
Message:

No, I mean City Navigator NT North American V8. I just thought that for someone who's in a hurry to get it, for an extra 10 bucks, you can have it on your Nuvi the same day you buy it. Obviously if it's free, your gonna wait.


Reply author: NanaimoRick
Replied on: 21 Oct 2007 15:59:55
Message:

Sorry cree8k but V8 is not the newest maps version. If folks wanted to buy the newest version they need City Navigator NT North America V2008 which Best Buy currently has on sale for $69.99. See http://www.bestbuy.com/site//olspage.jsp?id=1183160718776&skuId=8417091&type=product


Reply author: Bob72
Replied on: 21 Oct 2007 16:58:35
Message:

Well, my residential street is now 3 1/2 years old, and it still is not on their new maps. There are newer sub-divisions with new streets that are on the maps. I have emailed Navteq, numerous times over the past 2 years, giving them the coordinates, but never got an answer back. Where do they get their information to include it on the new maps.


Reply author: anony
Replied on: 29 Oct 2007 21:38:07
Message:

Anyone bought a Nuvi 350 (or any other Nuvi) recently and still had the old V8 maps?


Reply author: anony
Replied on: 30 Oct 2007 03:03:30
Message:

^ Well I just bought a 350 with sn 10744xxxx and it has the new 2008 maps.


Reply author: avrumglasner
Replied on: 02 Nov 2007 16:58:09
Message:

i got my nuvi 660 on oct 12 from tiger direct and map info shows city navigator north america nt 2008 but unlike danhams pic that says lower 48 states mine says {1} ALL


Reply author: NanaimoRick
Replied on: 02 Nov 2007 18:10:21
Message:

That's because the picture is from a Nuvi 200 which didn't originally have North American maps that included Canada, Alaska, Hawaii and Puerto Rico, only the mainland or lower 48. The maps on the 660 include all of those places.


Reply author: jspo
Replied on: 10 Nov 2007 00:27:26
Message:

The routing logic has changed since the map update 2008 v9 was installed on my NUVI 660.

The logic has changed for the worse.


Reply author: smiley1081
Replied on: 10 Nov 2007 09:26:28
Message:

I doubt that the routing logic has changed, given that it is part of the firmware, more probably the classification of roads in the map have changed, so the routing logic uses a road instead of another road it was using previously.

Give examples.

BTW, I installed it yesterday on my PC so that I could dowload it in Mac format, so that my sis-in-law could use it on the European c510 I gave her (the one I won...)


Reply author: jspo
Replied on: 10 Nov 2007 19:03:33
Message:

Routing from exact same locations:

Route home before update
RT 380 to exit 10 Daleville - arrival time 10:00 am
Route home after update
RT 380 to exit 20 Gouldsboro arrival time 10:03 am

Exit 20 always existed prior to the update as well as daleville.
As before, I have no avoidances checked and have the latest update.

The routing logic is almost identical now to Rand mcnally rather than mapquest.

There are other examples I could give as well. But too many to list here.

Thanks


Reply author: jspo
Replied on: 10 Nov 2007 19:08:49
Message:

quote:
Originally posted by smiley1081

I doubt that the routing logic has changed, given that it is part of the firmware, more probably the classification of roads in the map have changed, so the routing logic uses a road instead of another road it was using previously.


Give examples.

How can I roll back to the older version v8?

Any idea?


Reply author: danham
Replied on: 10 Nov 2007 21:47:38
Message:

If you made a backup, rolling back is very easy. Just copy the maps back onto your nuvi.

-dan


Reply author: hoodsmommy
Replied on: 11 Nov 2007 21:25:28
Message:

Can one assume that if you get a Nuvi 650 from Amazon or Shipdog that the unit will come with the 2008 maps? Amazon Customer Service says they cannot tell exactly what they will ship, so my ? is, do ppl think they've run out of old stock?


Reply author: NanaimoRick
Replied on: 11 Nov 2007 21:44:21
Message:

Really doesn't matter what they send you.

The 2008 maps have been on the Nuvi for months so the changes of getting one that doesn't, from a large retailer like Amazon, is probably pretty slim. If by some small change you do get one that has the older maps, a single phone call to Garmin will get you the new one free of charge.


Reply author: gemro311
Replied on: 12 Nov 2007 00:54:44
Message:

The routing logic has indeed changed. I live almost almost a clear shot to our major interstate (I40) ..this new fangled 2008 version ..has me going down to a intersection making a left , then a right , then another left..oops you are off route, recalculating, make a U turn ( I have U-turns set as an avoid ) make a left ....this takes me a total of 25 minutes , instead of 15 minutes on the previous version. I have sent logs of this route to both Garmin and Navteq . They do not understand why this is happening. What I do not understand is , why does it take Navteq so long to come up with Updates.


Reply author: plumeria
Replied on: 12 Nov 2007 09:29:06
Message:

Since Navteq just got acquired by Nokia, it may be even longer if ever, between updates in future.. Garmin is now engaged in a mega-bidding war for Tele Atlas just now BTW.

peter


Reply author: NanaimoRick
Replied on: 12 Nov 2007 15:59:38
Message:

I believe that Navteq actually updates their maps on about a quarterly basis. The question isn't why does it take Navteq so long to come up with updates, the question is why does Garmin only purchase the Navteq updates once a year and then take another 3 or 4 months to make them available to us.


Reply author: salsaguy
Replied on: 12 Nov 2007 21:03:04
Message:

In case you all havent heard yet, the initial/early version of the 2008 maps seem to have a bug on them causing the traffic delay info to be incorrect (if you use a traffic receiver for TMC or MSN).

This has been verified by others here with nuvi 660s and 680s and 7xx as well.
Also verified by a response letter to a user from Garmin:

"Thank you for contacting Garmin International,This is an issue we are currently aware of and have a fix for, in the early versions of our 2008 mapping update the traffic information setup was not correct, as every backup (incident) would show only a 1 minute delay..."

The recent update for the 7xx series fixed this issue but we are still waiting for this to be fixed for the 6xx nuvis.

I got my 680 back in July/August with the 2008 maps installed and it seems to have this issue.

I sent an email to Garmin automotive with the info I had but the rep didnt give me back any indication they knew about it just yet.

If you have this issue, I would suggest sending them a support ticket, as the more of us who complain about it, the quicker it will get fixed.

Stay tuned and keep looking for updates hopefully.


Reply author: gemro311
Replied on: 13 Nov 2007 01:33:06
Message:

In ref to NanaimoRick comments on why does Garmin only update once a year with Navteq maps...I find it difficult to believe this would change if they purchased Tele Atlas.


Reply author: jspo
Replied on: 13 Nov 2007 01:40:41
Message:

quote:
Originally posted by danham

If you made a backup, rolling back is very easy. Just copy the maps back onto your nuvi.

-dan



I wish I did make a back up. But that is not the case. I have to find the the V8 maps. It's crazy. If I did not know the old routes and I had just gotten this unit with the new maps it would take me longer to get to my destinations and I would have never known.


Reply author: classical
Replied on: 20 Nov 2007 07:08:41
Message:

I was just reading some old posts from fellow Canadians about having to pay UPS's insane brokerage fee to receive the "free" upgrade DVD. Well, despite this cross-border fee, I decided to order the free upgrade. I didn't call customer service but ordered it directly from the myGarmin website (it was on the website that I first learned that the upgrade would be free).

As the weeks went by, I thought it had to be lost in the system or there was some sort of screw up. I never contacted Garmin about it because, quite frankly, I decided that I didn't care all that much if I ever received it. I was content with the older v8 version and at least I wouldn't have to pay UPS's brokerage fee.

Lo and behold, I discovered the upgrade DVD in my mailbox today after about a six-week wait. It was packed into one of those envelopes with the bubble wrap lining. The shipping label gave no indication from which address it was shipped--in fact, the only indication that it was from Garmin was that it said "G International" in tiny fonts on the top-left corner of the label. There's also a Canada Post postmark on the envelope indicating that it was shipped from Cochrane, AB (near Calgary, I believe).

Long story short, it seems that Garmin has wised up about shipping the upgrade DVD to Canadians from within Canada rather than from the States. Or maybe I was just lucky. Anyway, no brokerage fee (or customs duties/taxes) for me.


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